TheraNest Software


 

TheraNest is an HIPAA compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers.

TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms.

TheraNest’s billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document storage and unlimited support are included.

TheraNest’s client portal - TheraBook, allows clients to schedule appointments, complete demographic information, enter insurance information and submit intake forms from within their own secure accounts. Everything entered in the client portal will sync to clients’ accounts in TheraNest. The system also includes voice, text and email reminders for patients.

 

TheraNest - Dashboard
 
  • TheraNest - Dashboard
    Dashboard
  • TheraNest - Calendar
    Calendar
  • TheraNest - Progress note
    Progress note
  • TheraNest - Billing report
    Billing report
  • TheraNest - Ledger
    Ledger
  • TheraNest - Diagnostic codes
    Diagnostic codes
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

576 Reviews of TheraNest

 

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Software Advice Reviews (50)
More Reviews (526)

Showing 1-20 of 50

James from My Story Counseling
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Looks pretty but layered

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

The monthly cost of a treatment planner in which is minimal insightful assistance is a upcharge sale that will discredit the brand. Offering a session note template or click boxes would’ve ideal for time Management

Pros

The user interface has an engaging and pleasant experience through the thumbnail links and color palette

Cons

The interface was not streamlined and required multiple steps to complete an item, ensure by saving the new item, and then requiring a closing process to return to the previous screen and move through this area

Review Source
 
 

Anissa from Anissa Howard Counseling & Psychotherapy Services, LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great Value for the Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the flexibility of the format which allows you to create forms that may better suite your needs. I also like that you can have unlimited staff who can access the platform

Cons

I don't like the tiered plan which requires you to pay more money every time that you have additional clients. I also do not like that the functionality of the form creation function. It's not exactly user friendly.

Review Source
 
 

Jacquie from Life Support Therapy Services
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Easy to use. Needs more functionality in billing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is easy to use and filing bills is seamless with insurance companies. It checks for common errors before sending which saves time and money.

Cons

When billing clients there is no “tracking” so I know when and/or if I billed them already. I’m going to start a paper log but it would be so much easier if it could be automatically notated within theranest.

Review Source
 
 

Holly from Stone Ridge Billing LLC
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

If user friendly is what you are looking for...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love how easy this system is to work in. However, it is impossible to do a complete and thorough job of payment posting because the software is so simplistic and limited.

Pros

This software is very user friendly and easy to understand. It is colorful and you can delete anything you did wrong and redo it.

Cons

The adjustments do not work, you have to call your adjustment a write off. There is no way to add adjustment reason codes. There is no way to batch add a check and post the money to all the clients listed on the RA. You have to repost the check for each and every client that received a payment from that RA. There is no way to post a zero payment from insurance to indicate they received the claim but did not pay anything. There is no place to add claim # to charge line.

Review Source

  Response: Travis, TheraNest

Date: July 2018

July 2018

 

Thank you for the review, Holly. Our team works hard to make TheraNest user-friendly and intuitive. We’re happy to learn that you thought it was.

Currently, we are working on both batch credit card processing payments and $0 payments. We’re also planning a larger billing improvement to allow for us to pull in the adjustment codes from ERA’s for you. We appreciate your feedback, as we are always working to improve our customers’ experiences and want to thank you for your time.

 
 

Kira from About Relationships
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

It’s a good start

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It’s easy to use and pretty straight forward for the most part. It’s organization is clean and easy to locate functions.

Cons

There’s no ability to integrate calendars back and forth, or with other software that could increase the efficiency and streamline certain aspects.

Review Source
 
 

Christine from Long Grove Psych Associates
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Theranest is OK

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a one stop shop for therapists for scheduling, note taking and billing. It is excellent for a group practice, which is why we use it.

Cons

I think it is difficult to learn and sort of complicated to me. You have to make sure you press "save" whenever you enter anything or all will be lost!

Review Source
 
 

Hope from Healing With Hope, LLC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

From paper notes to easy electronic charting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I’d recommend this to all of my colleagues!

Pros

Having lots of experience with auditors at my full time job TheraNest offers everything needed that auditors look for. Extremely easy to use and affordable!

Cons

The layout of treatment plans is somewhat confusing at first, however becomes easier to understand as you use the program.

Review Source
 
 

LaShanda from Hartford Psychological Services, LLC
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Positive Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

TheraNest itself is very easy to navigate and is an intuitive system. The team quickly responds to inquiries even though the same information is available in the knowledge base reading materials. The customer service supports are friendly, patient and helpful. The webinars have been informative and scheduled at flexible times.

Review Source
 
 

Annie from CBT PSychological Associates
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Awesome Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Batch Invoicing and Billing Feature. Allows you to bill in a matter of minutes. Also the scheduler is streamline

Cons

Would love a spot to enter authorization count down, as well as a spot for deductibles and a spot for insurance effective date count down.

Review Source
 
 

Ryan from Bluestone Counseling, LLC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Overall, great software and easy to navigate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Electronic claims submission is very useful and the client portal helps with scheduling, intake forms, and communication.

Cons

Customer service is good, but takes 1-2 days for a response. Also, the rate for using their credit card service is higher than average.

Review Source
 
 

Elizabeth from Clinical Counseling and Consulting Services, PLLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Therapist friendly, but not customization friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, great company!

Pros

Easy to Use
Decent Templates
Great Customer Service
Affordable-you get a lot for your money
Reliable

Cons

Credit card setup can take longer then expected
You can't make your own templates
You cant customize templates

Review Source

  Response: Darcy , TheraNest

Date: January 2018

January 2018

 

Hi Elizabeth, thank you so much for the wonderful review. We are so happy to hear that you’re satisfied with TheraNest and our support team! We’re dedicated to making sure our customers have the best experience possible. In regards to the custom forms, we do have a custom form feature in TheraNest. With our custom form builder you can create your own customized forms to use within TheraNest. We'd be happy to walk you through our custom forms capability more; plus, we have a great training class just for custom forms to help you get started. Thanks again for your review, Elizabeth. We value you and your business. Sincerely, Your TheraNest Team

 
 

Jennifer from Dialectical and Cognitive Behavior Therapy of Massachusetts, LLC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Mixed to negative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I switched from simple practiced to theranest due to the ease of billing (I know which session was paid for v total paid which helped me organize and communicate about billing to clients and group notes and therapy...). Now I feel like simple practice has made such advancements. I am considering switching back as I have yet to see improvements I've been wanting. I'm sure there are more comments but these are what I can think of off the top of my head.

Pros

Billing of knowing which sessions were paid for, dashboard service, price, text reminder, mental health status exam ease on progress note.

Cons

Lack of HIPPA security when sending superbills/invoices which makes sending these securely cumbersome and time consuming (there's a button in the ledger titled "email client" and it doesn't email this securely (password protected/encrypted which means more time consuming steps for clinician), limitations of portal which I don't pay for because of it (intake only v ongoing communication tool)...just because Theranest email is secure, doesn't mean the client's is. Group notes are cumbersome as if you don't do things in a certain order, diagnoses do not make the superbill. This requires repeated tasks and eventually a phone consult with theranest and a lot of backpedaling to get necessary documents to the client accurately. Limitations in editing progress notes...creating custom forms isn't easy. Can't send customer forms post-intake to update things like medications and other changes to have completed electronically (back to portal limitations).

Review Source
 
 

Lisa from Oakwood treatment
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great for managing our small business. Ease of keeping up with appointments and tracking therapist notes and updates.

Cons

Not able to sync with ical mobile calendar. If we become a larger business we might have to switch softwares because it will be too hard to manage.

Review Source
 
 

Ilana from Bethesda Psychotherapy
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Good inexpensive program for individual and small group practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Many programs make you pay extra for forms and templates and this one is no different. Nonetheless, it would be nice to be able to have access to a few simple templates for treatment goals and interventions

Pros

Easy to write daily notes from the dashboard.
Tracks group therapy notes.
Can do the billing through Theranest, but the process could be streamlined some

Cons

Unfortnuately, although I can do the billing through this program, it doesn't allow the tracking of any expenses. Next effect it that I end up having to repeat the billing in QuickBooks, so I can get a full picture of my P&L.

Review Source
 
 

Rob from W.C.A.
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Excellent product at a reasonable price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use with lots of features. Development team is responsive to feedback from customers. Reasonable price.

Cons

Some features are limited but targetted for development. Other than that, I have no complaints and am satisfied.

Review Source
 
 

Jessica from Alcona
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Theranest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The program presented as professional and user friendly, however, the price to use this software monthly was not in my price range.

Cons

Price for monthly use. The ease of use is nice as well as ability to do billing along with electronic health record keeping.

Review Source
 
 

Julie from Desjardins Psychotherapy
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Great experience using this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Meets all my clinical needs and then some!
Any questions for support gets answered w/in 1 day.
Easy to use and set up.

Cons

Wish this product was available in Canada or in local currency.
Would like to have reports on the clients hours completed.

Review Source
 
 

Christie from Rooted Psychotherapy
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Theranest review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is intuitive and user-friendly.
Great support.
Able to go paperless
Helps to navigate the insurance world

Cons

There is a learning curve involved but it is not too difficult after you are able to figure out where everything is.

Review Source
 
 

Monica from Transformative Wellness, LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

5-Star Review is Authentic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our team did over 25 demos (not kidding! My brain was numb) for various online EHR software. And, TheraNest exceeded our expectations. So, hence the 5 stars across the board.

Pros

Customer service is prompt and friendly.
Layout is user-friendly.
Billing and payment process is simple.
Encourages ideas for enhancements from the very professionals using the software.
Continually updating and upgrading system to make it a great fit for the behavioral health field.

Review Source
 
 

Yisroel from Private Practice
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Very efficient and time-saving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Note taking, initial assessment evaluations, treatment plans are a breeze with this software especially with the Wiley treatment plans and Wiley progress notes. The calendar allows you to block out nonclient time and keep your schedule in a HIPAA compliant calendar. Billing, insurance forms, and invoices are time saving as well as uploading custom forms.

Cons

Invoices must be completed before entering notes in order to have place of service included in note. Additionally, in order to have date prerecorded in your note it needs to be done from the dashboard and not from the client's file.

Review Source
 
 
 
Showing 1-20 of 526

Christy from Massachusetts Psychotherapy Associates
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Excellent practice management software for my solo practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I find the company is always growing, looking for ways to improve based on clinician feedback. Two changes/improvements have been made that I've requested (along with others) and they've made many many other improvements that hadn't necessarily occurred to me but that have increased efficiency or streamlining. The customer service is excellent. I used to spend hours doing my billing, and before that paid a human being by the hour to do it for me, and now it's literally a few clicks. I have very busy solo practice (30-35 patient hours per week) and I am 100% on top of my Intakes, notes, billing and incoming payments.

Cons

It has definitely steadily crept up in cost since I started using it in 2014, but I've compared it to other platforms and it's comparable or less for what you get. There are many features that I don't need at all in a solo practice, but again, this is probably true in other platforms (this, I'm not positive about) and anyway, I don't feel like I'm paying for a bunch of stuff I don't need.

Review Source: Capterra
 

Alexis from DOTS
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Customer Support is Outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have found Theranest to be fantastic all around in the 2 months I have been using it. But I wanted to take a moment to recognize the customer service. All interactions so far have been awesome but exceeded expectations when I recently had a situation involving a unique chargeback claim. Customer rep. responded quickly to my questions and communicated with Vantage on my behalf. The whole process could have been much more stressful but with her support we were able to handle it quickly and effortlessly. Thank you!

Cons

At this time I cannot think of anything negative to note

Review Source: Capterra
 

Seth from Miller Counseling & Consulting
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

It’s not SimplePractice

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Free trial, switched to simple practice.

Pros

Overall decent features, I liked the calendar and color coding.

Cons

Not as easy to use as simple practice, less features overall. They charge you for email and text reminders per email and text. Seems ridiculous. Also no way to edit the intake and note form templates. Not good at all.

Review Source: Capterra
 

Kenneth from Self
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

TheraNest Helped Me Improve Every Area of Practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As stated above, I feel that I am better able to store information in a manner that invites reconciliation with time and money management. The Planners have provided some inspiring ideas as well as reliable language to describe some pretty important aspects of therapy. I am able to use TheraNest to manage both macro and micro social work, with some adaptation, as well.

Pros

I was a database developer, and had tried to create my own computerized record system long before we coined the term "EHR." TheraNest met all of the needs I tried to fulfill and that were lacking from other programs. I feel that I am better able to store information in a manner that invites reconciliation with time and money management.

Cons

The inability to modify the casenote or treatment plan form, or effectively export the data within documents (other than PDF).

Review Source: Capterra
 

Jill from Jill Shook Therapy, LLC
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

A good option for small practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the per-client rather than per-clinician pricing option! This makes TheraNest an excellent option for small/solo practices.

Interface is intuitive and billing is as simple as billing is able to be.

Cons

I was not able to personalize notes and invoices as much as I would like. It is definitely set up for mental health practitioners (I am a speech-language pathologist) and I felt like I didn't quite fit in since most features were labeled for mental health and the templates were not set up like an SLP would use (templates are modifiable but not completely customizable). I was not able to find a way to easily create a superbill, which I would need if charging a patient out of network.

Review Source: Capterra
 

Gary from Sunrise Psychological Services/Sunrise Counseling Group
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

All In with TheraNest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our office was using one company for scheduling patients and patient notification (text messaging); one company for billing; and one company for notes which resulted in huge opportunities for human error; the specific needs of our office were not addressed with any one company.

TheraNest addresses most of our office needs in one integrated program. Scheduling, appointment notifications, progress notes, billing, and ERA (eventually).

I previewed the ERA and it looks like it will efficiently apply payments to billed services.

I am very satisfied with TheraNest and strongly recommend it for other Behavioral Health providers.

Pros

Imported years of data from another system into TheraNest with no errors and very limited time commitment. Their customer support was very helpful and honest about the transition.

TheraNest is full featured- Our office used a competitor program for 30+ years but wanted/needed a cloud based state of the art EHR program- Our office tried several other popular programs but they all had significant limitations. We are very excited about Theranest.

Our Office is new to the program but so far so good. The customer support is excellent. They are adding features frequently, including specific features requested by users. The start up learning curve is doable and our staff picked it up in a few days versus weeks.

The scheduling, pt. appointment notifications, calendar, and agenda are well thought out and fully integrated. The initial intake note and progress notes took some getting used too but they work very well- DX codes are easily entered and updated. The progress notes are very professional and signed and cosigned if necessary.

I know this sounds like a paid advertisement but I have spent a lot of time, money and effort trying other programs and I was never more encouraged than with Theranest.

Our goal was to be fully functional with the transition from our current system to Theranest by January 2019. We are ahead of schedule and our intention is to bill our first full month of receivables for November 2018.

Cons

The fees were initially off putting. But after becoming familiar with TheraNest, I see the potential for a very efficient, time saving, integrated system that is well worth the monthly investment.

There is also flexibility with monthly billing based upon caseload (increasing or decreasing at discretion of the user) and it seems fair.


Review Source: Capterra
 

Katherine from Lifespan
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Good program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Like the ease of the program. Almost everything was clickable. Any feedback or suggestions were always consider. Many good changes which made billing must easier to use as well for the clinician for their notes.

Cons

The reporting feature of claims and report of how Payments were made were hard to read or didn’t pull all the information needed.

Review Source: Capterra
 

Greta from Santa Maria Counseling
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

If you value customer service, this is the program for you!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All my billing is integrated. My clients love the appointment reminders and that their co-pays are paid with a click of a button after each appointment. My new patients love the patient portal. My notes are much more thorough and audit-proof. All my patients who were with me before the switch have commented that they like theranest better.

Pros

1) The customer service by far! I've never had an issue getting questions answered.
2) I love the customizable forms and the client portal.
3) I enjoy that it works with by previous clearinghouse, office ally. I love that I get help with billing when I need it.
4) I love that I can save credit cards and be paperless with my forms and client signatures.
5) I am enjoying that it syncs to my calendar so I can easily avoid double-booking my personal life and work life.

Cons

1) Invoicing is clumsy. There is no "pay now" button when I email an invoice and no way to set up automatic invoicing.
2) Processing ERAs is also quite awkward, I have to have two windows opened up at the same time to enter the write-offs and payment amounts correctly into one account. My previous software fed the information into the patient account automatically, with one push of a button. I have found ways around both these issues and am holding out hope that they will add this feature!!
3) I am regretting that I picked a software limited by patients rather than staff. I am working to keep my active clients under 50, but that's kind of a pain.

Review Source: Capterra
 

Julie from Monumental foundations
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Honest opinion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I will be honest this was my third software program in 90 days. I was disappointed with all the promises that did not produce once I signed up. I was not hopeful when I signed up with yet another service. This company does lack some features that I desire but it was a compromise and I have been pleasantly surprised. Unless something drastic happens I have found a software home. I would reccommend this service.

Pros

Price
Customer service
Receptiveness
The wealth of support features within the service from billing to client contact to appointment and invoice tracking

Cons

Lack of access to PIE notes
Lack of document templates

Review Source: Capterra
 

tamara from Althea
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Growing system!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I love the interface, it is excellent and very easy to use. It is also excellent for its cost. The support is very helpful and always on point. Submitting patient paperwork is an add on charge though which should be free.

Cons

It is difficult and not easy to create the forms. It is actually extremely time consuming. That is the only con though.

Review Source: Capterra
 

Briana from Art and Soul Art Therapy, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

My EHR of choice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy record-keeping and submission to insurances. My biller can log in and handle the billing aspect, but its easy enough that I can fill in for myself if he's on vacation or anything.

Pros

Easy to use with the help of excellent customer service and tutorials! Plus lots of add-ons (credit card processing, telehealth, Wiley case notes, upgrade-able plans).

Cons

The app is great, but I'd like to be able to do everything I can do on the website on the app, too!

Review Source: Capterra
 

Kelley from Kelley O'Gorman, LPC, MFT
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

They get Therapists

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So happy I found them. Right when my business picked up, I tried all of the other options and kept coming back to TheraNest. Pricing is fantastic!

Pros

The intuitive pieces! It's like driving a Volvo. It is so easy to use (and to learn to use) that I canfocus on the work I need to do. I am a solo shop & I get incredible customer service. It's a lifesaver. Even better than that? They are really great people on the other end. They ask for help in approvements & update us every month with new changes.

Cons

I really need a "couples" template. They are working on it!

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: December 2018

December 2018

 

Hi Kelley! Thank you for your stellar review! We're over the moon excited to hear you're having a smooth ride with TheraNest and you appreciate our people! Melt our hearts! You know, if at anytime you hit a bump, we're here for you with road side assistance! Your experience and success is our top priority! Thank you for feedback on how we can improve that for you; please, keep it coming! Thank you for being an awesome customer, Kelley! Sincerely, Your TheraNest Team

 

Janice from Deeply Rooted Counseling Services
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Making the business easier so I can spend more time with clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That is is user-friendly​ and it is 24/7 there with you.

Cons

Sometimes I can't find the articles I need in the knowledge base. I do like, however, that I can search for things.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: November 2018

November 2018

 

Hello Janice! We appreciate you taking time to give us a review! We're thrilled to hear TheraNest is helping you spend more quality time with your clients and running your business easier! We're sure your clients are loving and appreciating the extra time you have with them. Thank you for your support article feedback. We will take action to enhance article serve and search to reduce customer effort. Thanks again and keep the feedback coming, Janice! Sincerely, Your TheraNest Team

 

Joseph from Life Counseling Services
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Highly Recommended Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been my primary EHR.

Pros

Theranest has come a long way since it was started. Theranest is a software that has the ability to keep progress notes, remind clients of appointments, create treatment plans, connect up to a clearing house for claims, track profit, track session hours, and conduct online therapy sessions. I made a review back in 2016 but need to now re-review it because it has improved greatly in the past 2 years. The changes have been with added features and user friendliness. As a private practitioner I would greatly recommend for private practice or small agencies.

Cons

The cost has gone up in 2 years but that is not surprising. Still affordable but could be just a teeny bit cheaper. Really no major cons.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: November 2018

November 2018

 

Thank you for the honest review, Joseph! We really appreciate it.

 

Jessica from The Green Lotus Center for Personal Growth and Wellbeing
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Two Thumbs Up!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It solved my problem of how I would document, bill and schedule my clients.

Pros

It has everything I need to run my private practice.

Cons

It took a while to figure out where everything was and become familiar with the software.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: November 2018

November 2018

 

Thank you for the review, Jessica!

 

JENNA from The Wood Group Behavioral Health Services
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Theranest; for all Mental Health documenting, data entry- Clean interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to share information with my clients where they can actually understand as well.. entering their treatment plans and working with them is all confidential abut clients like to know what therapists, treatment teams are adding into their plan and notes.

Pros

Using this HIPAA compliant and user friendly software puts ease and organization into process. Coming with a mobile application which I use for my Android helps me to stay on top of scheduling, case notes, progress notes, and treatment plans especially if I or my colleagues are on call and traveling (beats carrying around a laptop). The Client Portal is easy to access and the dashboard is neat and presented few difficulties while navigating. This software also allows other colleagues to check into the client portal and cosign notes, as well as adding to treatment plans if necessary I really enjoy this easy to manage software compared to other software I have used in the past.

Cons

No reduction in price when you get more clients, there are a few bugs I have encountered but customer service whether on their site or their number they have been helpful.. usually it is just time consuming when having to wait while they restart the program and install updates.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: November 2018

November 2018

 

Thank you for the review, Jenna!

 

Jenn from The Mental Wellness Cetner, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Best EHR ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love the ERA aspect. I love being able to email clients a link to the portal. I love the intuitiveness of it! I love how user friendly it is.

Pros

This is such a user friendly and intuitive software. I'm a huge fan of TheraNest! It has freed up so much time and energy compared to my old EHR.

Cons

The inability to send different paperwork for different clients

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: November 2018

November 2018

 

Hi Jenn! We're delighted to hear you're a huge fan of TheraNest! We're a huge fan of YOU and appreciate you taking time to give us a review. Great news! Now you can send different paperwork for different clients via the client portal throughout the course of treatment! It's super easy and we can't wait to tell you more about it, so stay tuned for a follow up. Thank you for being an awesome customer, Jenn! Sincerely, Your TheraNest Team

 

Lauren from Counseling for Creatives, LLC
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Best practice management software, hands down!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love it love it love it

Pros

- Easy to use
- So many features - scheduling, charging clients, electronic claim submission, and now teletherapy!
- SO affordable

Cons

I have no cons! I really haven't had any issues with theranest and I've been using it for nearly 5 years!

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: November 2018

November 2018

 

Thank you so much for the glowing review, Lauren! We look forward to continuing to serve you and your practice for many years.

 

Nicole from Westchester Child and Adult Psychological Services
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Easy Peasy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Overall, it is been easy to use and very convenient. It is easy to write notes, input a new patient with their information and collect and apply payment.

Pros

It is user friendly and very organized, making it easy to use.

Cons

Some features can be confusing, for example if you see a patient for a session length that does not have an existing category.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: November 2018

November 2018

 

Thank you for the review, Nicole! We appreciate the help.

 

Meredith from Compassion
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

will continue using theranest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service is great!!!

Pros

I did lots of research before deciding. It had the features that were most important to me and for a reasonable fee.

Cons

There are lots of features I want and even feel we really need that are not available.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: November 2018

November 2018

 

Hi Meredith,

Thank you for the glowing review. We really appreciate it. We'll reach out to better understand how we can better serve you and your practice.

Thank you!