WebPT Software


 

WebPT is a cloud-based, multi-product platform for outpatient physical, occupational and speech therapy clinics. At its core, WebPT is an electronic medical records (EMR) system that enables therapists to produce and store patient documentation as well as transmit medical records via fax or a HIPAA-compliant portal.

In addition to documentation, the EMR, which maintains a 99.99% uptime rate, includes practice insight reporting, customizable evaluation templates and compliance safeguards. WebPT customers can also add patient scheduling, automated appointment reminders, file storage, outcomes tracking and a home exercise program within the core product. The WebPT EMR also integrates with a variety of electronic health record (EHR) platforms.

Additionally, WebPT offers practice management solutions, like patient engagement and relationship management tools, an online continuing education portal, revenue cycle management services and multiple billing integrations.

The company launched in 2008, and it’s headquartered in Phoenix, Arizona.

 

WebPT - WebPT Dashboard & Daily Agenda
 
  • WebPT - WebPT Dashboard & Daily Agenda
    WebPT Dashboard & Daily Agenda
  • WebPT - Patient Scheduling
    Patient Scheduling
  • WebPT - Billing Records & CPT Codes
    Billing Records & CPT Codes
  • WebPT - Physician Referral Tracking Report
    Physician Referral Tracking Report
  • WebPT - WebPT Outcomes Report
    WebPT Outcomes Report
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

329 Reviews of WebPT

 

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Software Advice Reviews (197)
More Reviews (132)

Showing 1-20 of 197

Danni from Stenson Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The customer service is fast and knowledgeable.

Pros

Great Customer Service. Once you get used to the system it is easy to navigate. I know there are a lot of features that I'm not even using yet.

Cons

A little on the expensive side. It is a great program but is a little costly for a smaller practice.

Review Source
 
 

Radhika from Care2Cure Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

perfect for new business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

great software for new business

Pros

This product is affordable, easy to use, and has a great interconnected billing software which makes it a one stop shop.

Cons

I have occasionally experienced slow connection speed and downtime during normal business hours that was inconvenient.

Review Source
 
 

Rahael from OT Kidz / Medical Practice
Specialty: Pediatrics
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This platform is easily managed and customized, the customer support is great and quick to aide you.

Cons

I feel that a mobile application would improve the ease of access on tablet and/or mobile devices.

Review Source
 
 

Nehal from Primary/Secondary Education
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Nice app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, high features, great design and ui, the screen itself is easy to use and comfortable that make it look great

Cons

Sometimes its rus slowly, low prefomance, technical support is not co operated, but totally its nice

Review Source
 
 

Pam from Georgialina Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Billing Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

WebPT is an awesome company. The support team is excellent.

Pros

Customer Service with WebPT is excellent. They are great company. The software is very specific. The scheduling side of the software is awesome.

Cons

Too detailed - the workflow for our company was too complicated. The system is great and is specific to PT, but too detailed for our workflow.

Review Source
 
 

Mallory from Mallory Griffith, MA CCC-SLP
Specialty: Speech therapy
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Not cost effective for individual usage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good customer support, just not the right product for me!

Pros

I can see how this would be a functional for a larger practice. It provides a lot of training for those who are learning the software.

Cons

This product is clearly designed for PT's - I should have known better! I also ended up spending much more money that I wanted to due to my smallish caseload (I see about 30 clients a week).

Review Source
 
 

Tina from COPE Center for Colorectal and Pelvic Health
Specialty: Physical therapy / rehab
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Excellent software for a solo or large practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use, clean, has options for visit reminders, scheduling is very clean and easy. Has option for in-software billing

Cons

The more of the bells and whistles you get, the greater the cost, which is fair. Can't think of any other con

Review Source
 
 

Allison from C.U.E.
Specialty: Speech therapy
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Elated Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This system has changed my life! It is has opened up my time to do more valuable tasks within my business.

Pros

This documentation and billing system is: Easy to use, efficient, smartly engineered, compatible with a variety of devices.

Cons

I have encountered no cons when using this system. On several occasions there has been a bug in the system. I called to notify the staff, they immediately modified the system and correct the bugs while they were on the phone with me.

Review Source
 
 

Cory from Active Family Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

If you are looking for a relatively inexpensive, all inclusive program...you found it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product for a company just starting out, or an established company looking for a change. Great price. Good customer service. Ease of use. Highly recommend!

Pros

Easy to use; Accurate claims payment processing/posting; Compliant records; Awesome customer service

Cons

Took a little while to convert from my old, slow program. But, definitely NOT a con once I learned how easy it is to use!

Review Source
 
 

Tiffany from Southwest kidney institute
Specialty: Nephrology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

WebPT is not bad

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This product is pretty easy to use, not to bad compared to other programs I've used. I would recommend

Cons

cons, lets see. I dont really think I have any concrete complains or anything. It was a decent program

Review Source
 
 

evelyn from MArianas HEalth services, Inc
Specialty: Physical therapy / rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

I love the system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Friendly User. Easy to tract missed notes, the report gives the total picture of the business. The monthly fee really worth

Cons

It is best if they upgrade the balance of co-share. Some of our patient is not paying their co-insurance, it is best if they will include the balance of co-share in payment portion

Review Source
 
 

Andrea from East End Occupational Therapy
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

I had an easy time learning how to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I feel that this software it extremely easy to navigate & use. The Webinars are very helpful also.

Cons

I really can't think of any Cons, I've been using this software for 2 1/2 years and it has all been good.

Review Source
 
 

Shirley from Bella Rose Rehabilitation & Aquatic Center
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Recommend!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software is easy to use, easy to explain, and integrates well with our separate billing software. It automatically calculates the cap with associated MPPR rates which helps us keep track of the patient Medicare cap. The records are nicely formatted and you can tweek your settings to make documentation more efficient.

Cons

My biggest complaint about this product is having Medicare as a MSP. When Medicare is used secondary, it calculates the cap as if it were primary and does not allow therapists to enter the functional reporting G-Codes to their evaluations, recerts, etc. and this is an issue for our practice. We have reached out to WebPT and they could not suggest anything that would help, rather than something that would make it more confusing and our documentation less compliant. Hoping this becomes a feature in the near future as they are continually improving their software.

Review Source
 
 

Nicole from SSTM
Specialty: Physical therapy / rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

WebPT from an administrative persective

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

WebPT is very user friendly. All new hires pick up the program fairly quickly - both administrative personnel and Physical Therapists. WebPT appointments are color coded which is extremely helpful for scheduling. There are several reports that we use frequently in our office - payment reports, Medicare cap reports, billing reports, etc. Patient accounts hold everything that our office needs: insurance details, prescription details, authorization details, and a place to scan documents.

Cons

Our biggest con with WebPT is that there is no excellent way to make sure that our patients do not get scheduled or seen past their authorization, visit, or prescription limit. There is a dashboard but we don't find that it works well nor is it efficient. Many patients don't show up on the report in the amount of time that we need to get authorization. We wish that WebPt would flag our front desk if they are scheduling an appointment beyond a limit that we have set up.

Review Source
 
 

Rachel from Excel Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

User Friendly & effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Web Pt is intuitive and easy to use. It has exactly what we need without a lot of extra stuff that we don't. The analytics help us to know how our practice is really performing.

Cons

Web PT partners with Therabill for billing. It would be better if the billing was included in Web PT. Therabill is not as user friendly.

Review Source
 
 

Dee from Vital Step Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

WebPT has grown into an innovative tool that caters to rehab therapist and their patients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cloud based is a plus, customizable, checks and balances for documentation/billing requirements, features such as analytics help practice owners manage and grow their clinics.

Cons

It's still growing and innovating just like out clinic- which is actually a great thing! Would love to automate certain features in the patient payment/check-in area.

Review Source
 
 

Bhairvi from IHealth Physical therapy
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

An Average product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

WebPT allows to keep all the documents together with facility of eDocs where scripts and all other documents can be scanned in to make a folder. It also allows to fax documents without need to download.

Cons

Customer Service: very poor, mainly requires you to email them and then wait for their mercy for them to get in touch with you. It can take a week to 2 to resolve issues as you cannot speak to a person directly. Sometimes you do get lucky if someone actually answers the phone.
Scheduling: The service is average, it does not count the number of sessions you have used for the patient. So you cannot just function just using scheduling, you will have to go back to documents to see how many sessions patient was authorized and how many they have used.
System failure: Usually their downtimes/maintainence are off work hours but in the last 2 years of using WebPT when system has been down during regular working hours, they have failed to notify you in advance and all of a sudden you are working on notes and scheduling the system just goes off. Also there is no backup or does not even let you access schedule to call patients, leaving you practically useless and crippled.

Review Source
 
 

Rosemary from Isk institute
Specialty: Hospital
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

GOOD PROGRAM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

THE RATES WERE GREAT AND THE ORGANIZATION THAT THIS PROGRAM ALLOWS YOU TO CREATE IS REALLY WONDERFUL!

Cons

THE TIME OUT FEATURE IS SOMETHING THAT WE CAN LIVE WITHOUT! YOU LOSE VALUABLE INFORMATION WITH THIS FEATURE.

Review Source
 
 

Laurel from Western Iowa Tech
Specialty: Physical therapy / rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Not my favorite. Could be more user-friendly.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like that there is exercises that you can search right on the site without going from another source.

Cons

There is way more information and choices than there needs to be. For a simpler case, the documentation is way too extensive for what is actually needed. It would be simpler if a lot of the uncommonly used choices were either taken out altogether or put in a different place to find. At first, it seemed pretty simple, but once I started to get more in depth in the site it was confusing to navigate and find exactly what you are looking for.

Review Source
 
 

Laura from HARTZ Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

WebPT is Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The product is very intuitive and streamlined. What you need is easily accessible for everyday operations. Daily notes can also be completed very rapidly for efficiency.

Cons

The HEP program remains cumbersome despite recent improvements. Otherwise no complaints. We use an alternate (old) program from before EMR to create HEPs.

Review Source
 
 
 
Showing 1-20 of 132

Pati from The Lotus Tree
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Lacks the functionality needed for our uses

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The software is relatively easy to learn, both for administrators and therapist/users. As it is web-based, it is accessible at all times as opposed to site-based software programs.

Cons

The software was designed for a physical therapy clinic, but was modified to apply to other outpatient therapy professions such as occupational and speech-language therapy. However, we found that was not the case and as a pediatric multi-disciplinary therapy group we found it was sorely lacking in the areas most pertinent to our clinic. The reports the software generates are not as professional looking as we like either. After two years of use, we found a software designed specifically for our uses, with a strong pediatric foundation.

Review Source: Capterra
 

Casey from Hope Landing
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

My WebPT review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ability to see my schedule and work on my daily notes anywhere there is wifi

Cons

i work in pediatrics and this software is more adult driven

Review Source: Capterra
 

Jennifer from Crest Physical Therapy

June 2018

June 2018

WebPT is easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very easy to use. WebPT has a lot of really great reports. Software is easy to set up and start using.

Cons

Support is awful, they do not answer timely. They do not answer correctly most often. they constantly charge wrong amounts each month for your bill, which is ACH and won't credit you until the next month and then forget to credit you.

Review Source: Capterra
 

George from Alamitos Physical Therapy Associates

May 2018

May 2018

We were somewhat early adopters of WebPT and used it for a few years - got frustrated and changed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best feature is that it was a start-up by a Physical Therapist who had an idea of EMR software specifically designed with the PT in mind

Cons

Very labor intensive to chart evaluations, progress reports, and especially daily notes. My staff and I had to spend an inordinate amount of time flipping through the pages to get anything done.
Then they "nickel and dime" you for every new PT, student, staff member, feature, etc.

Review Source: Capterra
 

Shelley from Hampton HomeCare

May 2018

May 2018

What a way to help a company

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

What I like most about this software is the ease it allows you to locate patient and add notes to the accounts.

Cons

What I do not like about this software is nothing. I briefly used the product and was thoroughly satisfied.

Review Source: Capterra
 

Kevon from KGFitness

May 2018

May 2018

Some usage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has all the updated ICD-10 coding for patient care. Code updates come often when changed are relieved.

Cons

Difficult to navigate. Hard to understand it's system fully. Need extensive tutorials and training in order to be able to comprehend software.

Review Source: Capterra
 


May 2018

May 2018

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good customer service and product offered at a relatively inexpensive price with most of the features needed

Cons

It takes very long to document and a lot of redundancy. Also, the flowsheet is difficult to use and requires a bit of scrolling back and forth.

Review Source: Capterra
 

Jenni from Kids abilities

April 2018

April 2018

Very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The fact that the program is web based and everyone could use it everywhere. Also that it did not matter how many people were logged on at one time.

Cons

We like to see statistics (number of cancel, are most served given an address, etc). That's the only thing it doesnt seem to have. Also it more expensive for non for profit companies.

Review Source: Capterra
 

Tina from TLBPT
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Changed the pricing structure!! Not friendly to small business!!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I made it work for 7 years. It worked for my purpose.

Cons

Now they have pricing that bundles all of their services. I don't want all of the extras, I just want the basics. I chose to not use edocs and now all of the edocs I have stored in patient files since 2008 is not accessible !!!

Review Source: Capterra
 

Amanda from Utica College

April 2018

April 2018

Good Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I liked most about this software was the layout, including good categorization for documenting initial evaluations and treatment sessions.

Cons

I have very little that I did not like about this system, as it was straightforward and easy to access.

Review Source: Capterra
 

Damon from Asheville Family Fitness & Physical Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Does NOT increase productivity or time savings, does the opposite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hmmmmm...

Pros

Does a pretty good job of creating a clean claim with all the modifiers, proper Medicare FLR coding, proper Diagnosis codes, etc..

Cons

LOTS of clicks to do what should take 1 or 2, clumsy, slow to load, not intelligent but rather archaic, and last but certainly NOT LEAST is the MASSIVE billing dysfunction between a non-integrated WebPT and TheraBill. DO NOT USE THIS COMBINATION OF BILLING, outsource it if you must.

Review Source: Capterra
 

Tiffany from Madison Physical Therapy & Consulting

March 2018

March 2018

ready to change

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The web pt templates are easy to learn. Being able to fax the notes out through webpt is a convenient and time saving function. Integration between webpt and therabill needs work. I've had EOBs go missing

Cons

WebPT/Therabill has caused me a lot of headaches. I am researching other softwares as a result. I've heard lots of good stuff but had nothing but troubles with their customer support and integration. I've had EOBs sent out but go missing via therabill. I've had my EMR system not get upgraded, but of course I was paying for those updates. I had a custom table ordered which never came and they were slow to refund me. Most recently, there was some sort of payment issue which was identified in a new calendar year after my accounting was done and now somehow its my fault even though they failed to notify me in a timely manner (4 months later) when it was an autopay set up. I think if you are a larger clinic it probably works fine but they are not committed to keeping the smaller clinics happy.

Review Source: Capterra
 

Barry from Endeavor physical therapy and rehabilitation

March 2018

March 2018

Overall easy to use. Has some user friendliness issues that can slowdown note taking but easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to schedule patients. Operation of most systems are similar to windows programming. The prompts the program uses during note taking is very helpful to ensure you don't forget documentation criteria for different insurances.

Cons

I wish the program had the ability to keep a document open and open other documents without closing the current document opening up a separate internet window. I also would like to see more analytics available to assist in tracking of work flow and patient flow.

Review Source: Capterra
 


February 2018

February 2018

They have really worked with me and made the website for for my situation. I am excited that they ha

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

 switched because I wanted more flexibility and lower rates. I found an EMR that allows me to access my notes even from my cell phone, in fact, I can write notes on my cell phone. That's so functional for us since we are always carrying that device so we can catch up anywhere, anytime. WebPT is very expensive and has a lot of "rules" to follow and limited flexibility with how you write your notes. It's cumbersome to bring in copies of notes.

Cons

I honestly haven't run into any issues that I can think of as a receptionist. I schedule LOTS of appointments with this software and scan documents to patients charts and I usually have no issues. Every once in awhile the software does not count appointments correctly or something like that. I call customer service right away and they always take care of my concern quickly and are nice on the phone.

Review Source: Capterra
 

Blake from On Track Physical Therapy

February 2018

February 2018

I am a small private pay practice with not a lot of need for insurance and front office services.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very detailed charting with customization. Easy to fax snd upload documents with additional fee. Software updated with current information.

Cons

Constant mis billing and price hikes after less than a year. Difficult to get things resolved either via phone or email. I would not recommend for small businesses and recently switched to another.

Review Source: Capterra
 


February 2018

February 2018

It is very helpful and it is nice to know the information is coming from a correct source.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like that I know it is a good source not just random information on the internet. I have not used it for CE or research yet but I will likely in the future.

Review Source: Capterra
 

Nathan from UCSF

January 2018

January 2018

WebPT has changed the way we manage PT patients at our facility.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They have been a wonderful esolution for our needs.

Pros

WebPT's strivelabs platform has allowed us to better communicate with our PT patients. We have received such positive feedback.

Review Source: Capterra
 

Keith from Asun

January 2018

January 2018

Great product for those needing out patient services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love how you can put everything together, your billing your scheduling and even get some analytical out puts that can really help.

Cons

Well fairly accurate would love a bit more information on the out put that may help with patients in the future

Review Source: Capterra
 

Matt from BG PT

January 2018

January 2018

Easy to use web-based software to be able to access safely anywhere.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can access it anywhere anytime easily and safely to work on tasks needing to be completed. Overall good!

Cons

At first in years past the customer support service when needing help was not as accessible as we would hope.

Review Source: Capterra
 


January 2018

January 2018

I like the software and believe it is very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That it tracks most compliance and outcome measures without us having to cue staff or send out reminders to be within medicare guidelines. I think if they work out the bugs in the functional outcomes scoring that this will be a huge asset but right now it is too early and difficult to appropriately capture data.

Cons

The customer service just basically responds to all questions (if they respond) with "we will look into this" then asks "please rate our service today," and very often never addresses the responses and blows off the doctoral educated therapists as if the glitches in the system couldn't possibly be flaws of WebPT

Review Source: Capterra