ClubRunner is a cloud-based membership management solution for nonprofits, boards, service clubs, associations and chambers of all sizes. Key features include a website designer, member directories, reports, emails, e-bulletin, contact management and event calendar.
ClubRunner’s content management system enables users to design and customize their websites without any need for coding. Users can create different sections, choose from multiple themes, customize banners and footers, integrate with social media and upload images, videos and flash content. The member directory stores details in profiles, including contact information, addresses, mailing addresses and more.
ClubRunner's advanced reporting allows users to build and customize their own reports by choosing layouts, formats and data fields. Users can create different type of reports and extract them to PDF, PowerPoint and images. The solution comes with a payment module, which allows organizations to process payments from members and the public online or through virtual terminals.
Heather from Fargo Rotary Club
Employees number: 51-200 employees
I rave about this platform to people I know far and wide. Love it and highly recommend it!
I love the intuitive platform and the customer service is out of this world. I peppered ClubRunner with dozens of questions as my Club evaluated this platform, and I was answered with courteous and speedy replies every single time. The concept of a database designed just for service clubs is brilliant, and ClubRunner has executed it very well.
the newsletter layout format is a bit hard to work with, but I think people who have worked with templates before may find it easier (it was new to me). I was still able to figure it out without too much trouble, but took a little while the first time.
Holly from The Rotary Club of Arlington
Employees number: 11-50 employees
This software is very easy to use and keeps all our membership information and communications streamlined. It integrates with our International HQ which is very helpful.
All of the modifications / upgrades have made the back end menu a bit confusing
Mel from Rotary Club of Inglewood Taranaki NZ D 9940
Data stored in one place
captures all member data and synch's with Rotary International. Good for Club Bulletin and mass emails
Dues and Billing module doesn't meet what we want from the application but this is being addressed
Pat from Town Center Virginia Beach
speed and ease of use. easy to explain to my "older" club members. creativity of site. functionality.
there is nothing I can think of that I don't like about the software. we've never had any club issues with it
Anthony from Health Clinic
Employees number: 2-10 employees
Improving all the time to make things more user friendly and simple. When it comes to managing and organizing the club from every aspect (membership data, billing, newsletters, attendace, etc) I couldn't imagine doing it without ClubRunner. Get all members on board and jump right in.
Extremely easy to send out mass communication quickly and efficiently. So convenient to have everyone information all in one place, once it is all in there. Simplifies managing all club activities.
I have had trouble uploading documents or fliers I have created. Was hard at first to navigate around the site or try and quickly explain to someone else how to do something.
Mario from Guatemala city rotary club
Easy to use but more important everything is interated the buletin and the web page you can use it to make everybody communicated
Takes too many steps to get in you have to go to the web page and the log into member page to get in
Juanita from Rotary Club of Eleuthera
It's constantly being improved to make the software more user friendly and the software, user friendly
Sometimes there are glitches to the software and it becomes slow and harder to navigate the website.
Ron from Rotary Club of Colorado Springs
Good stuff that is responsive to our needs.
I like that it gives me all the information that I need in one easy application, from membership to attendance. It is a complete website that I can't imagine changing.
I haven't had any problems with it. In a very few easy strokes, I can get all that I need. As club president, I realize how important it is to have good software for our Rotary Club.
Shivakant from Micro Focus
the customer service is excellent!
I like the variety of features and ease of learning new components. The frequent updates and improvements
There are times when the system doesn't do what you expect it to do. For example, removing photo albums from the Home Page is not very intuitive and sometimes doesn't seem to work.
Elly from Rotary E-Club of Canada One
I like the variety of features and ease of learning new components. The frequent updates and improvements. Since my first exposure to CR in 2004, I have seen numerous changes, and issue addressed promptly.
Lon from University of Kansas
Employees number: 5,001-10,000 employees
It is a management system with design capabilities so all I have to do is click on the appropriate buttons and things happen for me. In addition, it keeps up-to-date with latest trends in design and functionality so I don't have to.
For the average user ClubRunner is a very user-friendly management system in most regards. It is easy to log into and then easy to find the membership area, which our members use most often. In addition, activities like updating a Profile or sending an email are quite simple to do for even the most technologically challenged individuals in the club. From a webmaster's perspective, I have found it very easy (mostly) to update the website, including things like adding new widgets to the Home Page or changing the layout and look of the site as well as changing the Home Page banner and logos. In addition, it is rather simple to create photo albums and add photos to them and build in stories and/or newsletters. All in all a very user-friendly program.
There are times when the system doesn't do what you expect it to do. For example, removing photo albums from the Home Page is not very intuitive and sometimes doesn't seem to work. And if you only change the overall look once a year, it can be challenging to "remember" how to do it. Once into the Designer it gets much easier.
Melissa from Rotary District 7390
Employees number: 2-10 employees
It is very easy to make website updates, send a weekly newsletter and update membership information. The calendar is also a great feature. You can do on-line registrations and easily track how many people are registered for events. It is a great product all around!
John from Rotary Club of Key Largo
ClubRunner's product is well thought out and intuitive but I am most impressed with their live product support. As one would expect during the design and roll-out we has our share of questions. I was able to speak to a knowledgeable and helpful person 90% of the time on my initial call...without any hold time. The couple of times I had to leave a message a support person called me back in a matter of minutes.
ClubRunner's customer service and support ranks right up there with the best.
There were a few custom modifications we unable to accomplish. On the upside, ClubRunner support suggested a satisfactory work around for each of them.
Gerard from Atlanta Area Rotary
Once the user becomes familiar with the software, then it offers a lot of flexibility to build an in-depth, multi-page Web site. It allows multi-users to input info/data on different pages/screens. Editing and managing time sensitive inputs appears to be moderately uncomplicated. Once a user's experience increases, some of the software complexity may lessen
1) To an inexperienced user, input and publishing appear to be very complex
2) "Drag & Drop" appears to be non-existent. This would really simplify file & image file uploading!!
3) Terminology is very confusing... 'widgets'?
4) Previews are misleading. When previewing, you get a item/page stand-alone preview, not a merged master page, draft page preview. So, when published, and you return to Home Page, it looks different perspective, size relative to the master
5) Maybe due to my inexperience, I cannot upload a Word or Excel file. I have to convert to PDF and have Adobe convert to image file. Images upload very well.
David from Rotary Club of York
save a lot if time to create a web pages for the club website.
Good templates and tools to announce club events
Great for update of membership list and possible use for keeping track of attendance and participation.
Take a bit of time to learn, but improved over the last two year.
In the beginning, the design makes every club page the same.
George from Districdt 5470
If a club doesn't have this tool, they need it. Do it today and say your club a lot of misery with managing club and member datel
Fantastic customer support! Very easy to use. I have never failed to get my questions answered by staff. We frequently use EventRunner and the associated credit card vendo
Moh from RC Oyster Bay Dar-es-Salaam
Ease of administration of members statistics and general club functions. Also attendance functions are quite smooth
Admin Page and related icons could be a bit more user friendly (widgets maybe?). Somehow new club members are finding it 'hard' to adapt to the Members Area
Diane from Rotary District 5580
Ability to communicate with the District and update the Website. The improvements to the ClubRunner Website and ability to customize are excellent.
District features are easy to use. Reports are easy to generate. Communication module is effective and there are many other useful features.
There are a few minor changes that could be made to MyEventRunner, such as ease of report generation and name tag prep. Instruction Manual could be more detailed. ClubRunner: Generating Directories needs some work - the Directory is not available until the day after it is requested, and some of them do not contain the information shown on the Directory page.
Roger from District 7040 & Sunrise Rotary of Plattsburgh NY
Employees number: 51-200 employees
As a district website administrator, I appreciate the flexibility the design function allows me to customize the home page to reflect the personality and message of the District Governor. I can fairly easily change the page as DG terms change.
As a club website administrator, I can easily update the content as new events and promotions come to the fore.
As a club secretary, I can get on top of the administrative tasks that can't be allowed to fall behind.
ClubRunner can handle many of the essential day-to-day tasks that Rotary clubs need to accomplish but it's greatest value is less obvious: it offers continuity of management in an environment where the management team can change from year to year.
That said, it's strengths include:
+ An Attendance Module that takes minutes to update but offers useful reports on individuals as well as overall club performance.
+ Membership records include a wealth of information
+ Email communication to club membership, custom lists, officers and committee members are easy to set up and send
+ Committee Management Module takes the committee experience to the next level.
+ Excellent support team and pretty good documentation
Any platform that is designed to be used by both beginners and experienced users will never make everyone happy. They tend to include compromises and limits.
A few of the negatives include:
+Volunteers Module is not intuitive to set up
+ Newsletter/Bulletin Module is hard grasp. It may be trying to do too much.
+ Custom Reports are still a mystery to me.
+ It needs an image editing component that will allow users to easily add captions to photos.
Beverly from Rotary District 5450
It's easy to communicate with our District members via email, monthly newsletter and customized broadcasts. We use MyEventRunner for all of our events and registrations. The support staff is extremely helpful and responsive.
Occasionally it is a little "convoluted" to edit a site page - there are many steps to get to where you need to edit.