About ManageEngine Desktop Central

ManageEngine Desktop Central is a mobile device management (MDM) solution designed to help businesses automate, secure, audit, standardize and manage operations across servers, desktops, smartphones, and more. Features include software license management, asset inventory tracking, patch management, endpoint administration, OS deployment and bring your own device (BYOD).

ManageEngine Desktop Central helps administrators to seek users' permissions to remotely access desktops and troubleshoot machines using collaboration, video recording and file transfer capabilities. The application offers various inbuilt configurations related to environment variables, mapping, properties, shortcuts, IP/shared printers, message boxes, and application launches. ...


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171 Reviews of ManageEngine Desktop Central

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February 2021

Rob from Amadeus Capital Partners

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2021

Great all-in-one management platform

We initially replaced our WSUS system with DC, then expanded it out to cover MDM (replacing Meraki) and vulnerability scanning.

Pros

- Centralised patch management - Vulnerability and threat management works pretty well - Excellent, responsive support team - Once you get used to how it works, it's pretty robust and nice to use - Nice MDM, desktop, laptop and mobile management all in one place

Cons

- It takes a while to get your head around how updates are applied - it is quite 'batchy' - The MDM UI is sometimes a bit confusing

Reasons for Switching to ManageEngine Desktop Central

Unified platform, more scalable, 3rd party app patching.

February 2021

Jim from Alquest Technologies, Inc.

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

An Absolutely Essential IT Support Solution for Small to Large Environments

See above! I mainly use Desktop Central to maintain third party applications (non-Microsoft). I also provide periodic remote desktop support for a few users, including one who works from home, like I do. It would take me hours to drive to the office or user's location! . Especially in this last year, Desktop Central and a couple other Manage Engine products have been essential for me to provide support for a small office that is struggling financially to keep its doors open. I cannot say enough good things about this and the the other Manage Engine products.

Pros

From third party program installation and management to remote computer management, Desktop Central is an indispensable solution. - Managing third party software is greatly simplified with Patch Management and Software Deployment. - Full system Inventory, with Manage Licenses, Software Metering and automated system Scan. - Remote Control allows remote desktop support, essential for today's IT support. - A robust set of reports that can be scheduled and emailed. - Integrates with Service Desk Plus to automatically create service tickets, and email alerts can be created. - The Free version is fully functional and a great solution for small offices with a limited budget.

Cons

I have been using Desktop Central at my current position for 4 years. I cannot live without Desktop Central, or several other Manage Engine products! It is essential for IT to know what their network condition is, maintain its optimum health, and provide end user remote support. Desktop Central is only one of many Manage Engine products that allows IT support to do this.

Reasons for Choosing ManageEngine Desktop Central

I have been using various Manage Engine products across a couple employers, for over 11 years. Desktop Central won my respect from Solar Winds, back in 2012. The level of network security I set would not allow their patch manager to work, which means I would have had to remove some security measures to get it to work. Desktop Central, as well as Event Log Analyzer and OP-Manager, has worked perfectly well with my heightened security measures. My worries with Solar Winds was unfortunately proven valid with the recent breach of their own patch management distribution server. I am soon to retire knowing Manage Engine has provided me over a decade of resources to help me achieve this accolade!

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

December 2018

Tries to do too many things

This product advertises a lot of features and functionalities that try to make the solution a one-stop shop for IT departments. Unfortunately none of the features work well or work at all. When compared with other patching solutions, software deployment solutions and help desk toolsets, it falls flat on its face and does not meet the demands of an enterprise sized organization. Support staff is foreign based and can be very difficult working against the language barriers or trying to explain the problem even though they appear to be trying to help.

Pros

Useful dashboard for inventory of hardware and software.

Cons

Patching is extremely complicated compared to competitors. Agents deployed to endpoints consume large amount of CPU and RAM. Customer support is a small team with most tickets taking 3 days minimum. Every case starts with uploading logs. Product patches are being released constantly to fix the large number of bugs in software. Bandwidth management for remote offices does not function well and will easily consume an entire circuit. If this happens it is difficult to stop the traffic until the action has completed. Small mistakes can have big consequences when configuring deployments.

Response from ManageEngine

Replied January 2020

Hello, Greetings from ManageEngine! We're glad you like our intuitive dashboard for hardware and software inventory. We're sorry about your unpleasant experience with the product. Our patching today has transcended and become a lot more seamless with the introduction of automated patch deployment tasks, wherein every stage of the patch cycle is automated. We've grown as a team, and currently we have quite a lot of support technicians who can resolve your issues in a jiffy. Our product upgrades are no longer about issue fixes, rather we're releasing top-notch features - requested by our customers, and the ones that meet market standards. If you require further assistance with the product features, do write to us at cms-eval@manageengine.com. Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

January 2021

Alvaro from Automobile Insurance Bureau

Company Size: 51-200 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Your All-in-One Solution

I really can't leave without Manage Engine. It's my everyday Go-To tool for all my needs. You guys are doing a great job improving the software.

Pros

I love the fact that this software gets updates and upgrades periodically. I do appreciate the nice remote capabilities, the option to roll out your own image, MS Updates, asset management and great reports. Its my everyday tool for helping out end users and doing all my IT duties! Its an amazing tool! I am waiting for the day that they add Purchase Orders to the Manage Engine Suite.

Cons

Some upgrades might catch you by surprise since the design and the buttons change here and there, but I do understand the process of making things better for the IT Professional. Can be a bit expensive if you add all the tools to the suite. Better bundles should be added to the list of suggestions.

Reasons for Choosing ManageEngine Desktop Central

Because all of the functionalities and scalabilities the other ones lacked.

March 2021

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

March 2021

Nothing Comes Close To Zoho Corp and Desktop Central Price Per Value and Feature Wise

Pros

Nothing comes close to Manage Central when price per value is obvserved with the only issues being that it is a lot of information all at once, and that it has many configuration abilities and options. I have used this solution for a couple months now, but my experience with Zoho SaaS has been spectacular with 0% downtime on my original site I launched as a side project being 0 in 386 days! Would recommend this to anyone looking for a serious solution, and even to hobbyists and home lab users just looking to try something out!

Cons

Software is extremely customizable and granular, but has a sharper learning curve than a click and deploy solution. However the extra configurability is crucial in fields that require compliance, governance and hard coded security with a clear and present chain of command.

Reasons for Choosing ManageEngine Desktop Central

Configurability and tangible experience with Zoho and their ability to honor SLA agreements unlike a certain other RMM company.

Reasons for Switching to ManageEngine Desktop Central

Transparency in communication and pricing.

March 2021

Muhammad from Library of Congress

Company Size: 10,000+ employees

Industry: Libraries

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

ManageEngine Desktop Central Review

Overall, I am a satisfied administrator of this product for my organization.

Pros

Ease of deployment, Ease of patch management

Cons

OS Image creating part is bit difficult.

Reasons for Choosing ManageEngine Desktop Central

Had recommendation from our senior IT resource of our other office.

March 2021

Jim from Atlantic Constructors

Company Size: 501-1,000 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

March 2021

Very robust product

Pros

Remote access is simple as well as patch management. The inventory module is extremely detailed. We are starting to go full in on the MDM module as well

Cons

Not happy that the new security module is an add-on

Reasons for Switching to ManageEngine Desktop Central

Started with Service desk plus and wanted to be integrated with device management

February 2021

Frankie from Palski and Associates

Company Size: 11-50 employees

Industry: Aviation & Aerospace

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2021

Life Saver

In our environment we have to meet many government mandates that for a small company can be challenging. This tool helps meet many of those requirements and combines them into 1 tool.

Pros

So many features! Love how many applications are built in to auto deploy. Love all the reporting features as well. In a distributed environment I need to be able audit and this tool allows me to do that.

Cons

It can be a bit complicated to really configure at the detailed level I need but most tools are. Would like to see more canned configurations for Linux support.

Reasons for Choosing ManageEngine Desktop Central

Better reporting and configuration options, better price point

March 2021

Omar from andros

Company Size: 51-200 employees

Industry: Hospital & Health Care

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2021

Very Impressive

Overall I am thoroughly impressed with ManageEngine and can't wait to use this within our organization.

Pros

One of the main things that sets Desktop Central apart from its competitors is the ability to remotely support the workstations/devices that are managed within this tool.

Cons

I wish that we had the ability to take action on restricting non-compliant devices as opposed to just reporting on them.

Reasons for Choosing ManageEngine Desktop Central

Desktop Central has all the features we desire, which were significantly more then its competitors.

February 2020

Faizhal from Easa Saleh algurg

Company Size: 1,001-5,000 employees

Industry: E-Learning

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

February 2020

Senior system administrator

Beneficial

Pros

Easy to use and have control over my end user system now

Cons

Need to include more features to control

Reasons for Choosing ManageEngine Desktop Central

We already use manage engine ad manager and audit plus

August 2020

Anurag from Red Devastar Productions

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Games

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2020

Works perfectly for me to manage and monitor several devices

Being a Game Developer and Digital Media Producer, I always need a solution to perfectly control and manage all of my desktop and mobile devices and Desktop Central is what I really found as an intuitive and innovative solution to do it. I can easily operate my devices, monitor their usage, install system updates, manage installation of softwares, share files within the systems etc very easily from a single device just because of Desktop Central which is far better when compared to its competitors. Desktop Central allows me to run its application even on my 32-bit system. It also has a mobile application which works smoothly.

Pros

There are several things I loved about Desktop Central like the ability to automate the patching of OS, automatic scanning and installation of latest service packs for OS, imaging of OS to protect my devices from security vulnerabilities. It also allows me to install and uninstall necessary softwares remotely with many of its useful features and built-in templates. A few more useful features are also there including Power management to switch the devices On or Off remotely and to get reports of device's Up-time( to know from how many hours they are turned On). One of the best things about Desktop Central is that they provide me the ability to control all of my devices even from my Mobile Phone, there mobile application is well optimized and works perfectly fine. I can also set my computers and other devices to be used by specific Users and for specific roles by granting them limited access to the device's features and functions. My workflow increases when I can easily transfer files, shoot and record photos and videos from all of my devices using a Single device because of Remote sharing feature of Desktop Central. They provide a One month free trial with all of their features, so that one can easily understand and get used to with their application.

Cons

The only thing I would like to say to Manageengine is that they should fix the pricing for Desktop Central, a small organization or a small firm can't easily afford this much expensive solution for them. Though, I think Desktop Central already offers to get a price Quote to their customers according to their need.

July 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Desk Central

It's almost all positive. It allows me to stay of top of all software patching, both Windows and 3rd-party. That's the single largest benefit. But in addition it allows quickly implement group policy-like configurations, effectively block thumb drives, reboot all machines on a set schedule, view a complete inventory of all hardware and software, search for specific software that's installed, implement quick changes to all machines when needed, like registry ones, and many others.

Pros

This product was easy for me to implement several years ago. Whenever I have problems, it's very easy to contact their support team and when i do they are very responsive. If a feature isn't there that I'd like to have, they also make a serious effort to see it implemented in the future. For what it does, it's very cost-effective and an extremely beneficial tool to have at my disposal as the lead tech in our organization. If it wasn't available I feel it would be extremely difficult to replace with anything product anywhere near its price range, and I'd likely lose features as well.

Cons

No product is perfect, and there's a few features I'd like to have added, but at least they make an honest effort to hear my concerns whenever i have them. I really can't think of much of anything else that I'd criticize them for, and I'm very happy with it.

Reasons for Choosing ManageEngine Desktop Central

It was recommended by our security assessment analyst. In addition its price was very reasonable compared to others I looked at.

June 2020

Rajneesh from Bluechip infotech

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Heterogeneous End-point Management from a Unified Console

Easy to use UI, Online help and chat support, Great community support. Overall, quick to learn and easy Setup.

Pros

More control, Power to you, whilst deploying SW Deployment, OS Patching and even MDM, all can be achieved from a single console. Not to mention, OS Deployment & Imaging are offered free for all Workstation & Servers. Gartner listed, Awesome support very Proactive indeed.

Cons

None at all. Out-of-box product features have nothing to complaint about. We love everything that DesktopCentral UEM has to offer.

Reasons for Choosing ManageEngine Desktop Central

Since, ManageEngine has invested much in continual development of DesktopCentral UEM. It's now offered in Cloud as well. Easy to setup, configure, quick learning curve,

Reasons for Switching to ManageEngine Desktop Central

We went through product webinar videos and were able to setup our-self. Also, ManageEngine DesktopCentral support was there to help, whenever needed.

May 2020

Kapil from ACI

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2020

A unified endpoint management solution for omnichannel users for managing various s/w implementation

The ease of software deployment has been a cake walk. It has reduced the time efficiency by leaps and bounds. The performance of the software is a huge plus point

Pros

Ease of deploying the software to multiple devices with in minutes have saved cost, time and manpower for the organization

Cons

Customizing the dashboard and reports control could have been more user friendly.

Reasons for Choosing ManageEngine Desktop Central

Ease of business, User Community and Product Vision

Response from ManageEngine

Replied May 2020

Hello Kapil, Greetings from ManageEngine! We're glad that you like the multifariousness of Desktop Central. We hope our product has helped you with securing and managing your endpoints. We're happy to know that software deployment has been a walk in the park for your organization by using our product. We hope you've tried other features as well. If you require further assistance with the product features, do write to us at cms-eval@manageengine.com. Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

February 2021

Pascal from Royal Belgian Football Association

Company Size: 201-500 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

RBFA

The best tool so far in my career, modular, great support.

Pros

Ease of use. Super OS and patch deployment, the overviews and the reports. Quick help on each page. Deploy of software. Mobile device management.

Cons

The error messaging, most of the times to general. Quick help not always sufficient. The help websites, not clear enough to find your way.

Reasons for Choosing ManageEngine Desktop Central

Better, more possibilities, easyier to use

December 2017

Philipp from IUB Engineering AG

Company Size: 51-200 employees

Industry: Civil Engineering

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

December 2017

Excellent product! Compared to other ME products also very few bugs. Support should be improved.

Huge time savings in supporting our end users!

Pros

- stable - ease of use - value for Money is excellent!!! - covers (almost) all our endpoint management Needs - steady improvement in functionality

Cons

Technical Support should be improved! The technicians seem very knowledgeable! Anyhow, I miss the personal contact to the Support engineers. I don't like how, in a Support session, the technician connects to my PC and starts clicking around and Chat through Notepad. Any other vendor's Support technician would give me a call and stay on the phone while Troubleshooting Problems. It's a great way to learn about the product for me, and for the technician it may also be usefull as I may help the technician by providing Details more easely. I think that it would improve the Support process drastically. I really dislike the way Support works at the Moment!

Response from ManageEngine

Replied January 2020

Hello Philipp, Greetings from ManageEngine! We're glad you like the multifariousness of Desktop Central. We hope our product has aced in helping you with endpoint management and security. Thank you for your feedback on our support, and we're happy to keep you informed that our support team today is not what it used to be three years back. We've worked on inflating every intricate detail with our customer service. If you require further assistance with the product, do write to us at cms-eval@manageengine.com. Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

April 2019

Aaron from Mediadroid Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

April 2019

So many useful features that you don't get with a normal Windows Domain controller

We use Desktop Central as it offers so many extra features, as I mentioned in my first paragraph. These features are really useful and save so much time.

Pros

There are so many useful features in Desktop Central. My favourite features are: - Being able to remotely wake up and shut down computers - Inventory history showing hardware changes - Reports of which user logged onto which computers, which really helps find who works at which desk

Cons

The updating routine for getting the latest version of Desktop Central is very tedious, requiring a backup, shut down, downloading a file, and then manually running a patch installer. I would like to see an automatic updater, but perhaps it is for those who are very strict about software installations.

Response from ManageEngine

Replied January 2020

Hello Aaron, Greetings from ManageEngine! We're glad you like the multifariousness of Desktop Central. We hope our product has aced in helping you with endpoint management and security. Thank you for letting us know your pain point in upgrading Desktop Central. Your feedback will be passed on to the development team. If you require further assistance with the product, do write to us at cms-eval@manageengine.com. Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

October 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

October 2019

Desktop Central: Tech Perspective

Overall it is a good product and accomplishes our purposes.

Pros

This software is really good shut the price and features it comes with. Replaces a lot of tools we have had to mismatch and put together all in one.

Cons

The user interface and language of the site is somewhat confusing and not intuitive. They have a log guides that help. Just not as intuitive as I had hoped.

Reasons for Choosing ManageEngine Desktop Central

Overall functionality is better.

Reasons for Switching to ManageEngine Desktop Central

We still use reach but in a limited capacity.

Response from ManageEngine

Replied January 2020

Hello, Greetings from ManageEngine! We're glad you like the multifariousness of Desktop Central and it's unified approach. We hope our product has helped you with securing and managing all your endpoints, thereby replacing multiple tools that you've had to use in the past. If you require further assistance with the user interface, do write to us at cms-eval@manageengine.com. Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

February 2021

Daniel from Instarmac Group PLC

Verified Reviewer

Company Size: 51-200 employees

Industry: Building Materials

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Brilliant system that is constantly updated with new features

Customer service is usually really good. most issues are resolved within a couple of hours. if logs have to be sent, I'd give them 4-5 days

Pros

The system is cheap, reliable, integrates with our Servicedesk well and constantly has new features added to it

Cons

When a new update is released, their quality control can sometimes be lacking. there's always several issues such as not being able to search, not being able to sort, not being able to connect to PCs (these issues were just in the last 2 months). Even though we have the Enterprise version (that's supposed to include everything), In the last 2 years, they've released a couple of Add-ons... They seem to ignore the fact that we paid for the enterprise level to get everything included, and are seperating everything that they can so that we have to continue spending

Reasons for Choosing ManageEngine Desktop Central

Price to feature ratio.

August 2020

Archna from Punjab Kesari

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Media Production

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

August 2020

Desktop Central offers the best features to manage multiple devices from a Central device.

Our organization is using Desktop Central to manage all of our devices including devices with Windows and Mac OS, Android and iOS devices from a single Device. Desktop Central has allowed us to give the Power of controlling all the devices to a Single Central Device which can be operated by Senior IT managers. We can manage Software installation, patching and deployment with ease. We can also monitor who is using what device and when, means we can easily monitor our devices using Desktop Central. The pricing perfectly fits our need, also we can get Quote to best explain our requirements and get an even perfect subscription from them. They also provide a 30 day trial to effectively understand and evaluate the complete product.

Pros

Desktop Central offers a lot of features to effectively manage several devices anytime from single Central Device. Some of the most helpful features are Turn On/Off the controlled devices, Operating System patch management, installation and deployment of Softwares, file transfer using Remote Sharing etc. Desktop Central allows patching, imaging and deploying of OS, which helps a lot in keeping all the devices safe from known/unknown Security threats by remote upgradation. Desktop Central also allows us to monitor several things like Login History, Software and Hardware Changes etc which helps our organization a lot in monitoring the use of our devices. Overall, we can have full control over all of our devices easily and effectively from a single Central Powered Device anytime.

Cons

A few things I think should be improved with Desktop Central is their Customer Support Service. Recently, some people from our organization were having trouble with Desktop Central but the Customer Support team was not effectively helping them out. Though, the problem has now been solved because we went through their Guides and Documentations and figured out how to fix things up.