Apricot Reviewed by Staff Using for Re-Entry Ministry

Would definitely recommend for those in Re-Entry ministry. It has enabled us to serve our participants better. Just know that you will need another platform for CRM work.

Pros

It is a great tool for case management. It allows us to track many data points, keep updated records and next steps for participants.

Cons

It would be great if it also had CRM functions. The infrastructure is there under the hood, but not easily customizable to track various donor interactions, merge with mail chimp, etc.

Great product and easy to customize.

This helped us take our organization to the next level since we can now track and report data on our program.

Pros

My favorite thing about this product is the ability to customize and build your own system. We had to move from a dead Access database but needed something affordable that we could customize. We purchased this product to manage our program outcomes but since it is so easy to customize we have expanded the use of the product to other areas. Customer service is incredible, the best I have experienced with a software company. They respond promptly and help to explain and resolve your problem. The customer service cost is included in the cost of the software so you don't have to decide how bad your problem is...you can reach out for help to minimize any disruption to your business. Finally, they are constantly upgrading their system which is free for the user. They ask for improvement ideas and often times implement them after which everyone receives the upgrade. I highly recommend their product!

Cons

I really cannot think of anything I do not like about the software. Maybe that it works the best in Google Chrome and I prefer to use Firefox. The use of the software is accessible from any browser but the programmers prefer Chrome so that is where you get the best user experience.

A grand design that fell short!

I had heard a lot of negative experience with the Efforts to Outcomes system however they had the analytics capabilities that others didn't. In the in it was not the best option.

Pros

When we were marketed the product the "bells and whistles" sounded great. They talked about a comprehensive analytics package that would allow us to not have to purchase an outside statistical package.

Cons

When we began to utilize the product to the fullest extent there were a lot of S4 bugs which we were told would not be addressed immediately. As a nonprofit many orgs do not have a comprehensive Data and Evaluation Department which I felt they as a company preyed on. When we wanted to use all the capabilities the system could offer but we began to realize that Social Solutions had put less investment into these capabilities that the general use cases of ETO.

Apricot is a simplified, customized, and user-friendly software.

I'm holding out hope that we just haven't been properly trained on how to access its full functionality and that it does work as demonstrated. If this is the case, it allows those that are visual to see summary data easily in charts and graphs on their dashboard, but for data geeks like myself, we can open the full spreadsheet of data that generates the graph or pie chart. This duality makes it user-friendly to all types of users.

Pros

The fact that it is customized and can provide daily dashboards to easily see progress towards goals. You can also set individual access permissions.

Cons

Our current setup seems to be more difficult to generate reports than what was demonstrated prior to purchase. However, the product changed hands to Social Solutions from CTK Technologies just weeks prior to us signing the contract. I'm not sure if Social Solutions has changed the functionality or if we have just not been properly trained on its functions.

Excellet Adaptable System

We utilize Apricot to collet data for the students, employers and partners from five states in our grant project. Over all Apricot has been very easy to roll out to staff, use day to day for staff, have student access from remote locations and build data reports. We are more limited by our thinking of the possible uses of the system, than the system itself. Pros: You do not need to be a programmer to set up data tracking forms or reports. You can easily make changes/ additions on your own. The build/ roll out process worked quickly and efficiently we were up and running in about 3 months. Online training for staff is beneficial. Customer service is quick to respond when issues are submitted. Having the capability to build graphics and bulletins on the fly is great for communicating importance/ sense of urgency with the data and goals. CTK is very open to listening and responding to requests for enhancements to the product. Trainings offered at CTK for all users is an effective way to realize additional uses for Apricot. The ability to import and export massive amounts of data allows for ease of use when sharing data in federal reporting requirements. Cons: You cannot use your own branding colors in the graphs or on the site itself- you do have to export the data to use the colors you want in charts etc. You do need Chrome/Firefox to use the system- several of our colleges have been internet explorer only users which has required instiutinal changes.