Bloomerang Software

4.66 / 5 (499) FrontRunners

Our advisors have recommended this product 36 times in the last 30 days

About Bloomerang

Created in 2012, Bloomerang is a solution for small and growing nonprofits. It enables users to view an organization's donor records, track the best time to contact each donor and measure a donor's engagement level to make it easier for users to know when someone should be contacted.

This proactive approach can help simplify maintaining and increasing donor loyalty, as well as revenue. 

Donor retention rates can be accessed at a glance from the Donor Retention Cockpit, where each donor has a profile of their giving summary. Engagement levels are ranked by “cold”, "cool", "warm" and “hot.” 

Bloomerang is a cloud-based system and allows for unlimited users. The system is a particularly good fit for small to...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

487 Reviews of Bloomerang

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(348)

348

4 stars

(133)

133

3 stars

(12)

12

2 stars

(1)

1

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 487 results

October 2018

Nic from Northerly

Company Size: 201-500 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

For organizations small and large, Bloomerang is good fit.

Our organization moved from Raiser's Edge to Bloomerang just over a year ago. If you are familiar with Raiser's Edge, you likely understand that this is a massive transition to undertake both technologically and fundamentally--but I'm glad we did. We moved away from Raiser's Edge because we needed software that was powerful yet highly intuitive and didn't ship with a price tag that is difficult to justify. A year later, all of my team members are comfortable using the CRM and do so wherever they need to because it relies only on a web browser and internet connect -- no proprietary software or hardware required; no desk to which you're chained. There is a lot of power in Bloomerang at a price point that I guarantee will fit any budget, and the Bloomreang team does a great job of creating a product experience that actually has you celebrating the renewal date because you can cut the check knowing you made an excellent choice. From our first call with the sale's rep and through 12+ months of communication, I have enjoyed our experience with Bloomerang and look forward to many years as a client.

Pros

Greater than the Bloomerang CRM itself is the company's incredible support team that is not only quick to respond and meaningfully engage, but does so humanely. Too many vendors staff their support teams with specialists who are technically proficient, but lack the ability to translate their knowledge into kind and understanding support. Without this type of support, clients like me would be left frustrated, defeated and with unresolved issues. Boomerang recognizes that their software AND support team needs to be human, and they do a great job putting this understanding into practice. This understanding is well-implemented in the software itself which requires minimal training to comfortably navigate and use. I am able to train-in team members on Bloomerang's basic functions within 60 minutes, and thanks to the software's intuitive interface, team members aren't intimidated by what they see on-screen, allowing them to explore Bloomerang's functionality on their own. This ease-of-use rings true for me as an administrator, too. Because I can swiftly navigate through the CRM's features, I am more efficient with my time and able to focus on completing projects and tasks without needing to consult a encyclopedia-length user manual. Overall, I have found that Bloomerang's great product and excellent support has elevated our team's ability to do our jobs well. We're not bogged down in the software anymore. We're focused on fundraising.

Cons

There are a lot of strategic opportunities for the Bloomerang team to take advantage of as they continue to grow as a company, and an area where I'd like to see growth is with third-party integrations. There is currently a MailChimp integration in the pipeline, but I'd also love to see the door open to platform access through API integration services such as Zapier, which would allow customers like me to easily and securely connect Bloomerang to other key software in use within our department and organization.

February 2020

Carolyn from Raleigh Charter High School

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Bloomerang Review

Exceptional. The best ever experience I have had with a database product vendor.

Pros

1. Ease of use: Bloomerang has been easy to learn even for staff members with limited data base experience. Data pages are large and easy to read.Information on the home page is helpful. It is easy to manage and change settings. 2. Customer support: If having difficulty with any aspect of Bloomerang, customer support is only minutes away. I have never had to wait for a response to a requst for a chat. Futhermore, every customer support person provided easy to understand answers, was always friendly and never made me feel unimportant. 3. Always making improvements. The Bloomerang team provides an easy way to make suggestions for future improvements and they are always adding improvements. Plus they communicate well about the improvements. 4. Cost. At the time of our purchase, Bloomerang was a mid-priced option. I do not know how the price compares to other options now but if it is still a mid-range or higher option, it is worth every penny. 5. Reporting is very flexible. 6. The ability to link people in the database and combine them into households. This is very important for a school environment.

Cons

I really do not have any dislikes of Bloomerang. The reason is because if I ever have difficulties, I contact them and receive immediate assistance.

November 2019

Lindsey from Simmons College of Kentucky

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Best Product for the Price

Perfect. Bloomerang is exactly what my team was looking for and continues to grow and improve daily.

Pros

This software is extremely user-friendly. Everything is explained in pop-ups, videos, articles, and by the support team. The system could be picked up and used by anyone on our team.

Cons

I wish there were add ons like social media listening or text to give. I also wish there was an app. But these features would cost more, and the low cost is one of the best things about this product!

December 2015

Brian from Portland Adventist Community Services

Industry: Civic & Social Organization

Time Used: Less than 2 years


Ease-of-use

4.5

Customer support

5.0

Functionality

2.0

December 2015

Great concept, but flawed and in need of significant improvement

Pros

Simple and intuitive on the surface. Donation/timeline entries are fast and easy. Letter generations is mostly easy. As long as you're not serious about getting legit data out of your software, and don't need to make major mass improvements due to the collateral damage of importing from other software, you might like it. Customer support is probably the best I've ever had.

Cons

No mass update option--has cost us dozens of hours of productivity. Some of their reports use bad math, but apparently they're working on fixing that. It's impossible to run certain kinds of reports that were easy in other software. They're apparently working on a big improvement to reports, but it's going to be months before it comes out. Email newsletter option is insanely feature-sparse--had intended to switch to it, but after trying to use it and discovering it's limitations, I'm sticking with MailChimp. There's not way to export letters in an editable form (pdf download is the only option). In general, I've lost SO MUCH functionality and productivity after my switch from eTapestry. I do believe they are genuinely trying to grow and improve this product. They at least don't stonewall some of the criticism and acknowledge things that need improvement, but their capacity to actually improve the product and fix bugs seems extremely limited. Fixes and improvements come out about as fast as molasses pours in Antarctica, and there's an obvious disconnect between what the developers think is needed, and what real fundraisers actually really need.

Response from Steven

Replied January 2016

Hey Brian, thanks for your comments. We always appreciate hearing constructive feedback from customers, and we do take it seriously! You now have the ability to edit individual letters without the need to export! https://bloomerang.co/blog/design-segment-and-personalize-thank-you-letters-in-bloomerang/ We've recently added a lot of firepower to the development staff - be sure to keep an eye on the http://bloomerang.co/changelog and in-app notifications for all the new feature updates we will be rolling out!

January 2020

James from Desire Street Ministries

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2020

Fantastic simple donor mgt solution for small nonprofits

We have loved Bloomerang since our conversion 18 months ago. The fact that they continue to add features and request input from customers is great. Highly recommend the solution for other small organizations.

Pros

The ease of use and cloud-based platform make this solution the perfect donor management system for our small nonprofit ministry. We love the key features and the team is terrific.

Cons

Since it is a "newer" solution, it isn't as feature-rich as some long-time industry players, but that also means it isn't overly complex, which is a plus for us.