About VolunteerMatters

VolunteerMatters is a cloud-based volunteer management solution that is used by corporations, schools, governments, member-based organizations and nonprofits to recruit, coordinate and track volunteers.

Volunteer managers can create opportunities and available shifts, then assign volunteers to specific tasks. Using stored volunteer data, including contact information, skills, interests and engagement status, managers can also filter data to generate lists of volunteers that match an opportunity’s requirements. These volunteers can then be contacted either individually or via bulk email.

Additionally, volunteers can self-manage their profiles within VolunteerMatters, so organizations maintain accurate contact data. Volunteers can also search for ...


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Supported Operating System(s):

Web browser (OS agnostic)

6 Reviews of VolunteerMatters

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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August 2020

Linda from Granite YMCA

Company Size: 201-500 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2020

Great volunteer management system

The overall management of volunteers is getting easier as we continue to build a volunteer base in Volunteer Matters. It has the ability to electronically onboard volunteers through the application, policy sign-off, background check, reference checks, online training, and other credentials. It allows the organization to post what we need, and the volunteers sign up for projects. Volunteers can track their own hours, or it can be set to credit them for a set number of hours for the task they complete. Nice flexibility options are available.

Pros

Volunteer Matters works well to create awareness of volunteer opportunities with our organization. It was easy to learn how to administer, and their customer support is very good.

Cons

Their online classes on how to use the system are extremely helpful in getting familiar with all that the system can do. Some features are administered by Volunteer Matters, rather than being available to the company's administrator. Their customer service is very responsive, so this is a minor "con."

Response from Closerware

Replied September 2020

Thank you so much for leaving us a review, Linda! We're glad to hear we're helping bring awareness to your cause.

February 2015

KC from Half Company

Industry: Non-Profit Organization Management

Time Used: Free Trial


Ease-of-use

4.0

Customer support

5.0

Functionality

4.5

February 2015

Good Day America

Pros

User friendly. Allows users to use a tutorial concept that is very beneficial for all users. In addition, it is very practical for all vendors.

Cons

This product is a little bit over priced. It is also not readily available to all the markets around the world.

August 2020

Lisa from YMCA of Metropolitan Los Angeles

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Great System and Customer Support

Pros

This software is very intuitive, easy to train to, and looks nice. The customer service is some of the best I've ever experienced.

Cons

It would be nice to be able to upload documents. Maybe that is a feature, but I just haven't figured it out yet.

Response from Closerware

Replied September 2020

We greatly appreciate you taking the time to leave us a review, Lisa. Thank you so much for your kind words about our customer service.

February 2015

Lily from Ocean Grand

Time Used: Free Trial


Ease-of-use

4.0

Customer support

5.0

Functionality

4.5

February 2015

UI is easy to use

Pros

It's user friendly and I was happy with the level of support I received. They were ready to help when I needed it.

Cons

I can't think of anything important as of now but their FAQs can definitely be improved.

February 2015

peter from Manna on Main Street

Industry: Civic & Social Organization

Time Used: Free Trial


Ease-of-use

4.5

Customer support

5.0

Functionality

5.0

February 2015

Manna volunteer website

Pros

The website and navigation very easy to use.

Cons

I have nothing negative to say or constructive feedback to change the website.

June 2018

Hannah from Chico Animal Shelter

Company Size: 2-10 employees

Industry: Civic & Social Organization

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

So Easy!

Pros

This product was so easy to use so easy to train others to use. I would definitely recommend to anyone that deals with volunteers!

Cons

It was a little hard to transition information over from our old system, but even that was at no fault of the program