About Donor Tools

Donor Tools is a cloud-based donor management solution developed by Higher Pixels. it caters to small and mid-size nonprofits, charities and faith-based organization. The solution allows fundraisers to track contributions from multiple donors.

Users can create online fundraising pages with donation forms. The donations are processed through PayPal and automatically logged in the system. Once processed, donors are emailed to confirm receipt of their donation and fundraisers can generate donation reports that filter data by fund, source, donation type and date. Donor Tools also integrates with QuickBooks that allows donor data to be exported and processed to fulfill accounting and tax reporting requirements.

Donor tagging features allow fundraisers to p...


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Supported Operating System(s):

Web browser (OS agnostic)

323 Reviews of Donor Tools

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(133)

133

4 stars

(142)

142

3 stars

(42)

42

2 stars

(5)

5

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 323 results

October 2018

Ian from Boys & Girls Clubs of Skagit County

Verified Reviewer

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

October 2018

The best CRM for a small budget...

I tell every small non-profit organization to consider DonorTools. For the price, you cannot find a better product, for a small shop on a budget.

Pros

The price. The price cannot be beaten. For a donor management CRM that covers all the bases, and provides you all the necessary functionality to run a small development team, look no further. This has everything you will need.

Cons

The reports that DonorTools can run are standard, but a bit limited for typical donor CRMs. Admittedly, you get what you pay for, but you can still want some Cadillac features, though you're paying for a Ford.

May 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

May 2018

Incredibly simple, cost-effective tool for managing our donors.

The benefits to me have been making it easier to manage my organizations relationships with its donor base.

Pros

I love the simplicity of Donor Tools. So many donor management packages (or CRM packages in general) are so feature-rich that their complexity makes them problematic, and not cost-effective, for smaller organizations like ours.

Cons

Often a piece of software's greatest strength also informs its weaknesses. In this case, there are a few social integrations I would love to see happen. Also, cleaning up data is a huge task, even with a relatively small database. We have, on occasion, needed to clean up records, merge duplicates, etc. A slightly beefier data scrubbing toolkit would be nice. Finally, handling households, couples, families...these are things that are important to us, and we do it with tagging. That's okay, but it feels like something that should be a central feature to a software package designed to manage information about people.

February 2017

Tess from Grace Academy

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

February 2017

Useful, But Room for Improvement

I have been responsible for all entries on Donortools for 3 years now. I think the database is easy to use, however I do have a few suggestions that I think would make everyone's lives easier: 1) Donortools can not automatically connect to Constant Contact: I have to manually upload each new donor's name into Constant Contact in order for our donors to receive any emails from our organization. It takes forever to export the large donor list, sift through the newest names and then re-upload them on Constant Contact! 2) Work Addresses vs. Home Addresses: We have many individuals that we have both a work address and a home address. When doing an export, however, I can not just export "home" addresses. If I enter both the work and home address in the donor's name, and then happen to enter the work address first, I have to manually correct it once it exports on Excel so that only the home address columns show up. If I write the home address first, but also entered the "Company Name" they work for, that ends up exporting too. If I don't catch it, the Corporate Name will attach to their home address. When I have thousands of donors, this takes hours. Sometimes, I have thought to not enter in the work address altogether under the individual, and instead, enter their individual name under the Corporation-this brings up a whole other set of problems. Lets say my organization has a relationship with approx. 20 employees from the company that is entered in Donortools. At first thought, I would enter in all 20 names under the Company's entry, including their email addresses. However, when doing an export, the Excel spreadsheet becomes HUGE and doesn't separate the individual employer with their email-it is all in the same row. Let's say I find one of the employee's home address but didn't remember that I already entered their email in the corporate entry- Donortools does not automatically connect that person already entered with their separate home entry. When doing an export, I end up getting duplicate names because some people are entered under the Company as well as their personal entry...this requires much time to fix this if we have to do a big mailing, i.e. 3) Donortools does not allow me search by Donation $$ Amount: This could be helpful when determining how many donors have given $0 for a few years. 4)Pledges: Yes, I can enter in a pledge, but Donortools does not remind the donor to make their pledge once it's due. It's hard to remember all pledges.

Pros

Easy to enter names. I like the "relationship" tab. I love I can use the "date Range" when searching for certain gifts. I like how my organization's PayPal account is automatically connected to donortools.

Cons

1-Can't automatically connect to Constant Contact 2-Pledges need to be improved, Donortools should remind the donor to make their pledge, or at the very least, let me/the administrators know. 3-There have been double entries in exports of individuals: if we enter their home address in a separate entry and also their information under a company name...Donortools doesn't automatically connect this person together.

May 2018

Deana from YW8

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

The program has allowed us to utilize the basic needs for donor documentation.

The ability to be able to track donors anywhere with online access.

Pros

Provides the opportunity to view a donors history donations over several years. In addition, the opportunity to classify each type of donation.

Cons

We would like to be able to send out an email notification for receiving a donation. In addition, the ability to print labels directly from the program and not having to export to ACCESS.

November 2019

TYLER from Food First NL

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

November 2019

A pretty solid choice!

Overall this tool was a pretty good solution for organizing and tracking all of our incoming donations. It's not the best on the market, but it's very serviceable.

Pros

I found this software very user friendly. A lot of donation management software can be very convoluted and overwhelming to even just look at. After spending 10 minutes with Donor Tools, I knew how to do pretty much everything I would need to do on a regular basis. It's laid out very easily.

Cons

At least in my experience I found the software itself to be a bit glitchy and buggy. Navigating around the software and trying to create reports, for example, often led to pauses of up to 7 or 8 seconds while the program found its bearings. It seems like things on the coding side are not quite perfect.