About DonorPro

DonorPro CRM is an cloud-based customer relationship management (CRM) system that helps users identify, segment and track their constituents. The solution includes donor management, volunteer organizing, employee utilization and program delivery. It is suitable for organizations of all sizes.

DonorPro CRM includes a suite of applications designed to manage the donation processes and communication within the nonprofit. The query tool allows for custom searches on fields and groups, which allows organizations to search through donor records.

Various forms of donation are supported including sponsorships, peer-to-peer fundraising, major gifts and grant writing. DonorPro also provides integrated online giving and credit card processing.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

46 Reviews of DonorPro

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(26)

26

4 stars

(15)

15

3 stars

(3)

3

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 46 results

October 2016

Kris from CASA PACIFICA CENTERS FOR CHILDREN AND FAMILIES

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Trim and Fit

This software is ideal for a small to mid-sized non-profit. Easy to learn and easy to engage the constituent it is a turnkey solution that will hit the ground running. I loved the ease with which you can perform fairly complex tasks - globally moving groups of donations from one category to another, the api to an online interface such as Constituent 360 (formerly COnvio), the setup[ of security groups and individual accounts. All of their data fields can be assigned different labels, and new ones can be created - for instance sub-appeals or packages - and they work! The level of customization is rare in the database industry. They have a simple tie in to Quickbooks as well. What tops everything is the customer service - their tier 3 support is just as accessible as their teir 1 support staff and all extraordinarily helpful and knowledgeable. I am highly impressed with TowerCare and especially their Donor Pro - constituent management system. I would choose them myself if I were to start a non-profit.

Pros

Its hard to pick one - customizable fields that still work with the query mechanism, the global change feature - powerful and easy, alongside that the ease with which you can back up and restore if you should happen to mess up (it happens), the clearly defined rules for creating user accounts, security roles, and limited accounts for volunteers. Pretty awesome software

Cons

Not much

March 2009

Jacquline from Brittany's Hope Foundation

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2009

We do not hesitate to recommend this software to anyone!

We do not hesitate to recommend this software to anyone! After comparing it to some of the other software programs available we have learned two very important things. 1) It incorporates so many things that you would otherwise have to purchase multiple software programs to accomplish what Donor Pro does with just one. The result of this is a very significant savings which means everything to a non-profit. 2) No company has yet compared to their customer service team. They are always ready to hear customer feedback on what they can do to improve their software to better accomodate their customers, and they not only listen, but they actually follow through and incorporate those suggestions.

Pros

We cannot say enough positive things about Donor Pro. We are able to operate almost our entire office off of this software, and use it to accomadate the employees that work from home. It can easily be adapted to fit so many of our non-profits needs. We would be lost without it. The best thing about the company, by far, is their customer service. They always exceed our expectations. Our Director of Development has used several donor management software programs in her previous positions, and stated on many occasions none of them compared to all the features that donor pro offers. She is constantly amazed when she learns about a new feature and the ease of use. One of the things that highly impresses me is how easily you can make a request for an enhancement, and then how quickly you see it incorporated into a future upgrade.

Cons

We have been customers for almost 4 years now and still have no negative feedback to offer.

September 2016

Tina from Community Child Guidance Clinic, Inc.

Industry: Civic & Social Organization

Time Used: Less than 2 years


Ease-of-use

3.0

Value for money

3.0

Customer support

3.5

Functionality

2.5

September 2016

Donor Pro can help you achieve your goals!

Pros

In the beginning they were very helpful and the tech support was great. I am not very tech savvy and at times find navigating the data base to be difficult. The sales team was knowledgeable and friendly took the time to explain the packages and was not high pressure. I would recommend DonorPro to those who have donor and donor base experience.

Cons

Not available 24 hrs. While running an event things may come up and if I had a question if it was not during business hrs. I had to wait until the next day. Other than that no major issues arose.

April 2018

Justine from The Salvation Army

Company Size: 11-50 employees

Industry: Philanthropy

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2018

Complicated but Helpful

Pros

Cloud access is great for donor management on the go. The cost is very expensive, but the software is easy to use.

Cons

A larger organization would have a difficult time being forced to streamline their processes. Suitable for smaller organizations.

October 2014

Frankie from The ALS Association Louisiana-Mississippi Chapter

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2014

Efficient and Effective

DonorPro has a great capacity for maintaining and reporting detailed information! DonorPro allows detailed input of patient information, relationships, services provided, as well as donor and donation data. And then, DonorPro makes retrieval of that information quick and easy. DonorPro's software is designed with the final output in mind. It "asks the questions" that a user needs in order to maintain a detailed and functional database. The user can maintain detailed information on each constituent and can also view the big picture through reports and queries. Also, the training and support are outstanding! There are so many ways to use DonorPro to its max that it is a waste to try to figure out everything on your own. The ease of use is dependent upon the user's investment in the opportunities and resources that are offered. Deep, thorough training is offered regularly; and, when I hit a bump in the road, the support staff is always prompt, courteous, knowledgeable, and helpful. Every single time I have needed support, the team has responded quickly and accurately. There's not much about DonorPro that I don't like; most problems are caused by "user error."