About GiftWorks Cloud

GiftWorks Cloud is a cloud-based fundraising solution for small and midsize nonprofit organizations. Primary features include donor management, volunteer management, event and ticket management and reporting.

The donor management module provides users with information on donors and tracks donation amounts, email communication and other interactions. The volunteer management module provides a volunteer portal, helps users track revenue and expenses, set fundraising and registration goals and manage reservations. The reporting module provides a list generator that helps users create custom reports.

Other features include fundraising, marketing and communication tools, social-media tracking and user-role management. GiftWorks offers integration with Quic...


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Supported Operating System(s):

Web browser (OS agnostic)

38 Reviews of GiftWorks Cloud

Average User Ratings

Overall

2.95 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

2.5

Functionality

2.5

Ratings Snapshot

5 stars

(2)

2

4 stars

(15)

15

3 stars

(6)

6

2 stars

(6)

6

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

August 2015

Susan from Suicide and Crisis Center of North Texas

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2015

Easy to Learn, Use and Manage.

We began using GiftWorks in 2009. We are an older, established agency and needed to upgrade from a database that had been created by a volunteer who no longer worked with us. We needed a fresh start. GiftWorks gave us that and more. We love its ease of use and the smartlists and reports we can generate so easily and quickly. Fundraising databases for small nonprofits need to be very user friendly since most agencies with less than a million dollar budget require employees to wear many hats. We see GiftWorks as a strong partner for us. Support has always been available when needed. We hope GiftWorks maintains what drew us to this company in the first place...trust in the software and reasonable pricing. Thank you.

June 2017

Pamela from NH Preservation Alliance

Company Size: 2-10 employees

Time Used: Less than 2 years


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

June 2017

Good, but missing features

It's good for what it is. But there are a few functions that could be added that would make it a more robust program that I would feel more loyal to :)

Pros

Learning curve is decent. The ability to train someone to help add information after an event and have them put in accurate data is less than an hour.

Cons

Missing functions... like the ability to multi-level queries is limited. I truly hate that the names of fields changes through the program is frustrating... in one area is a Donor Category, in another its simply Category. Please. Pick a name, stick with it!! And when selecting columns to show in a spreadsheet.... there is NO LIST ANYWHERE! Please, help out people and provide documentation that lists all the columns and a short description!!! Would also love to have the option to pull cumulative data!

August 2017

Shauna from Meals on Wheels Spokane

Company Size: 2-10 employees

Industry: Civic & Social Organization

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

August 2017

Definitely not the best...but getting better at least

Long story short, while I wasn't impressed with Giftworks Cloud by any means it did get better. I wasn't pleased, however with my monthly price going up (they said this wouldn't happen). I can understand that when you roll out a new program it costs money, but when one of your "selling points" for your current customers to switch from old Giftworks to the new one was that our price wouldn't increase then that's a bit misleading? When I buy software or anything for that matter, I rely heavily on user reviews. I would not go back to Giftworks, I did find a donor management system that is more powerful, user-friendly and overall better in every way for HALF the price. Before you decide on Giftworks or the, even more, pricier systems, I would look into Little Green Light (LGL for short). LGL has turned my reporting around substantially. Writing acknowledgment letters is so much better now and it's so much easier to use. In closing, there are better options and there are worse options...Giftworks cloud seems to be "middle of the road" and hopefully will be getting better as they introduce more features.

Pros

I do like that they decided to go with the cloud instead of their Giftworks Anywhere software. With Giftworks Anywhere you had to have Citrix Receiver which never seemed to work right. While I didn't have a very long time to check out the features of their new cloud database, (they only allowed me a week even tho I was already a longtime customer) I still wasn't able to check out all the features that I felt they needed before because they weren't enabled in the 1-week trial or they just weren't available.

Cons

Giftworks was the first donor management system that I had ever used but I had constant problems with it (mainly Citrix I think, but at that time you needed to have Citrix installed to use Giftworks Anywhere). The reporting features were confusing and didn't report like I felt they should. For example, It took me several tries to finally come up with a decent list of monthly donors...you wouldn't think that should be too hard right? I never found an easy way to build a monthly donor list, but I ended up making a list of donors that had donated 10x or more the previous year... although it also gave me other donors on this list that didn't fit any of my criteria? The filtering was terrible and I would end up with partial data or too much like I just said.

July 2020

Carlene from Independence Association

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2020

Stay Away!

Created far more problems than it solved. I should have backed out of the contract within weeks of signing it.

Pros

Rumor has it that the server-based GiftWorks was a solid and useful product. Not the Cloud version. What I liked was that by migrating to GW I was able to regain (from a GW file in our own electronic archives) 15 years of donor history that my predecessor abandoned when he transitioned to a different product.

Cons

Everything! Endless "known bugs" that weren't scheduled for fix. A tech support team that, while awesomely kind, also appears to have been trained to "resolve" issues by postponing the solution. Having zip codes and state codes randomly disappear from my records. Having it "integrated" with a peer-to-peer product that has a different default Constituent name protocol, so every single individual who was uploaded from that product generated a new record -- most of them duplicates.

March 2015

Meghan from Fitzgerald+CO

Time Used: Free Trial


Ease-of-use

4.0

Customer support

5.0

Functionality

3.5

March 2015

Giftworks Review

Pros

It is self-explanatory and easy to use. I only needed direction once, and was able to figure everything else alone.

Cons

Sometimes the grids can get complicated and hard to see, and sometimes it is difficult to look things up if you are unsure what the exact spelling of something is.