About Keela


Keela from Networks for Change is a cloud-based nonprofit management solution that helps small and midsize nonprofits manage projects and events, measure donor engagement and send notifications to volunteers and members. Keela offers customizable dashboards and inbox features for users to view their responsibilities and communicate with team members.

Keela's built-in CRM feature helps nonprofits build a centralized contact database, build contact profiles, store conversations and set communication priorities for contacts. Its donation management module helps organizations collect donations from regular members and new members, issue donation receipts and send autoamted thank you notes via email.

Keela also offers an email marketing tool that allows them to create and send promotional emails and event-related notifications to their supporters. The accounting system within Keela helps institutes to maintain financial records and manage monthly donations.

Keela is offered on an annual subscription basis which includes support via phone and email for its users.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

89 Reviews of Keela

Average User Ratings

Overall

4.26 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(31)

4 stars

(50)

3 stars

(8)

2 stars

(0)

1 stars

(0)

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Showing 1-20 of 89 reviews

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January 2018

Gina from Spectra Helpline

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

January 2018

I love Keela! is very organized, efficient and user friendly. I wouldn't use any other program

Saving Time, organizing how we manage our volunteers (I would suggest at Social Services to your industry category as it isn't there and thats what we do.)

Pros

Visually appealing: good use of colour to organize categories and make it easy to find, images that help identify what category has what information. I had A.D.D and so many websites or programs are so text heavy and overwhelming and everything is shouting at you at the page to notice it. This program is superior in its use and look.

User Friendly: I got the hang of the program easily. It is very detailed and easy to use. I like the fact I can email a volunteer and all the staff can see the email thread between us both. That is very convenient. My favorite is the interactions page. As I can see if there is a LOA posted, or if the volunteer only wants to volunteer in one program and not another. I am able to find out what is going on with the volunteer without reaching out to each one or calling a staff member as we all post our interactions in there. It saves me a lot of time and any program that can offer that is aces in my book

Cons

I wish Keela could create a software program for inbound and outbound calls. The program currently being used is "iCarol" which is a great program, however it would be great to have another software option. Once upon a time Bell was the only company to monopolize the phone industry...now there are several ...

Removing a volunteer: It is frustrating categorizing volunteer as "inactive" as they still show up with all the active volunteers, which clogs up the page. If you had a separate page as inactive (so they wouldn't show up with the active volunteers) that would make a MASSIVE difference. As volunteers honor their commitment and leave .. so we have A LOT of inactive volunteers with the active volunteer

Response from Networks for Change of Networks for Change Inc.

Replied February 2018

Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela. Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

August 2018

Melissa from River Cities Humane Society

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Keela Review

We are now able to track all of our sponsors and communicate more effectively with them. When we have fundraisers, we can create e-blasts and link them to our website. Support in is up! I am so happy.

Pros

This software is so user friendly. When I began using this software, I had extremely limited knowledge of computer use and I was still able to figure it out quite easily. The software is able to accommodate all of our needs and do what we need it to do to help our animal shelter and fundraisers run smoothly and with accurate data. It is easy to track everything we need. I am so impressed. And for the price... I can't imagine using anything else. There is no need to spend a lot of money on some of these other programs when Keela and do ALL you need!

Cons

So far, the only thing that I don't like is that I cannot print off an e-blast that I design to post in various vet offices and at the shelter. I have to create a separate brochure for anything besides e-blasts. Maybe this is possible and I just don't know how to do it. But to me, this is the only draw-back.

Response from Networks for Change of Networks for Change Inc.

Replied August 2018

Hi Melissa, thanks for your feedback! Posting an E-blast at vet offices and shelters sounds like a great idea. You can definitely save a PDF of an E-blast for printing. You can find instructions for how to do this here (https://keela.zendesk.com/hc/en-us/articles/360000961432-Saving-an-E-blast-as-a-PDF) - and don't hesitate to reach out to our Customer Success team if you need assistance with anything. You can reach them at support@networksforchange.org. Screen reader support enabled. Hi Melissa, thanks for your feedback! Posting an E-blast at vet offices and shelters sounds like a great idea. You can definitely save a PDF of an E-blast for printing. You can find instructions for how to do this here (https://keela.zendesk.com/hc/en-us/articles/360000961432-Saving-an-E-blast-as-a-PDF) - and don't hesitate to reach out to our Customer Success team if you need assistance with anything. You can reach them at support@networksforchange.org.

July 2018

Bryant from Eastern Shore Art Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

3 of 5

July 2018

Keela

About the only benefit I have seen so far is that it is an online portal that is easy to put in information and to download contact lists. All of the other functionality that is available is there--we just don't know how to use it. We are still not even accepting payments via PayPal, even though we synched the accounts. Our marketing director needs some hands-on assistance with merging the forms to our website.

Pros

The set up was not as complicated as I thought it would be, and the navigation is well laid out and easy to follow.

Cons

I don't think we received enough human training with on-boarding, and it would have been nice to have more one access to a human as the "prompted" help answers are often inaccurate and not helpful. Our sales agent was fantastic and very knowledgeable, but once we purchased I felt as we were kind of left to our own devices. Now I am not even sure that we set it up the best way.
1. We hae to enter memberships as donations and as memberships
2. The "tags" remain even if a membership expires.
3. We still aren't sure that when we are pulling reports that the information is being put in correctly to access what we need as as information.
4. We were not aware that in order to sync membership payments automatically, we have to use Skype.
5. We should be much much further along in using the different amenities of the site, but so far we are just kind of stuck. We need assistance.

Response from Networks for Change of Networks for Change Inc.

Replied August 2018

Hi Bryant, thanks for bringing these issues to our attention. I'm sorry to hear that you have a challenging experience with Keela so far. Our Head of Customer Experience will be reaching out to you shortly to schedule a call to discuss your concerns, and offer assistance and additional training for your team so that you can feel confident to keep growing with Keela in the future.

January 2018

Angela from ANGARI Foundation, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2018

Great experience and meets many of our needs, but there's still room for improvement.

Pros

The contacts database is great - it's easy to use, searchable, updates donations automatically, allows the team to stay up to date on who is assigned to the individual and events involving the individual. We used DonorPro at my previous place of employment, and it was more expensive and more complicated to use than Keela. Keela offers great value for it's database. Would love to connect to people's linkedin profiles and have pics, etc.

Customer support is excellent. I get answers to my questions quickly, and they are always happy to help.

Cons

Some functionality is still missing - when adding tags to new contacts, you need the option to check a bunch at once (almost everyone has more than one tag) as opposed to having to select each one individually.

We haven't used the campaigns option much as we are familiar with and like the options of MailChimp. It's great that we can import data from MailChimp; however, we make all of our templates and mailings on MailChimp because it has so much more to offer in design and customization than Keela's campaigns, which we find to be very basic.

There's also many features that I wish Keela had so that it could be a "one stop shop" for our needs. For example, a calendar that has deadlines and events on it for all to see that also connects with other parts of Keela so if there's an event on the calendar, this then becomes an automatic option for an "interaction" with those who attended; better syncing with Google Docs so that we can open and edit the docs in Keela versus having to download them or go to another webpage; ability to do/plan social media; and a Keela mobile app to access things on the go.

Response from Networks for Change of Networks for Change Inc.

Replied February 2018

We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates. Re: your other ideas for new features, we're always happy to receive suggestions on how to improve Keela. Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

July 2018

Cynthia from Art Start

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

2 of 5

July 2018

Good "first-time user" system for basic needs

We had hoped to use Keela for grants and donation management, as well as the primary email blast tool to replace MailChimp and Salesforce. Our expectations exceeded the capabilities of the system. Still, I would recommended it to small organizations that are moving from Excel spreadsheets and other less sophisticated ways of managing contacts.

Pros

The project management tool is exceptionally well done and easy to use. It's the feature I use the most.

The online donation/payment tool is also very well done, easy to set up and manage, and user friendly for both the administrator and the donor/payee.

Cons

There are some significant limitations in the contact management tool. It is not designed to link or associate individual contacts (persons) with organizations. This creates some difficulties in parsing lists for email blasts and analysis. As a basic contact list, it's okay, but not adequate for our contact and donation tracking needs.

The e-mail form is limited. There are not a lot of design features. It's fine for basic messages, but don't expect to get too fancy with the layout and design.

Response from Networks for Change of Networks for Change Inc.

Replied August 2018

Hi Cynthia, thanks for your feedback. I have some good news! Based on our previous discussions with you and other clients on this topic, we're going to be adding a new feature to split contacts into "Organization" and "People" contacts and create associations between them. This is coming very soon. If you'd like to be notified when this feature is available, please subscribe here: https://keela.ideas.aha.io/ideas/KEE-I-52 P.s. We're also planning to improve our E-blast template builder to give you additional options for layout and design, follow our progress here: https://keela.ideas.aha.io/ideas/KEE-I-8

November 2018

R. Brad from M&T Bank

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

A Quick, Low-ish Cost Solution for a Non-profit that lacked structure

Overall this software has (or will be) a lifesaver. Our staff have had difficulties adjusting to the new system, mainly because there is structure and specific data points where before it was a mish mash of data in notebooks, Excel files, and Post-It notes. I would like to see some additional development devoted specifically to customization of the system. Keela is very much a rigid cloud solution with little to no customization options. Having the ability to control the look and feel of the system, donor-facing data, and being able to control what inputs are allowed from users would be a huge help. At the end of the day, though, Keela is a great solution for a small nonprofit who is looking for a quick solution at low cost.

Pros

-Easy to onboard donors and volunteers (the difficult part was organizing the data to make it upload properly which has more to do with the administration of the organization that the software.
-Immediate, flexible training for the staff.
-Relatively simple interface. I say relatively because sometimes its almost "too" easy and some members of the staff overlook the simple solution.

Cons

-I am not fond of the analytics tool. Again, maybe this has more to do with the fact that its too simple, but as an analyst I find it difficult to get the information I want easily.
-We have had some struggles with the integration with other vendors-specifically MailChimp. After following all the instructions for both companies, we still cannot complete a good link.

Response from Networks for Change of Networks for Change Inc.

Replied January 2019

Hello Brad! I'm so glad to hear your feedback - especially your sentiments about training which the Customer Success team are particularly proud of :). I'm also pleased that you find the system to be easy - Our goal is a simple system that users can transition to easily so this is very good news! I understand that the Analytics tool can be challenging sometimes - and I'm happy to let you know that we're making improvements to it early this year! We'd also love to hear your suggestions for what you'd like to see (you can post them here: (https://keela.ideas.aha.io/ideas/new)) In the meantime, if you would ever like suggestions on how to access your desired information please don't hesitate to reach out to support@networksforchange.org - we will do our best to find a quick and easy way to get what you need. Also, please also let us know if you are still experiencing issues with MailChimp - We'll be happy to take a look.

November 2018

Katie from Free for Life International

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Keela -- Quality Nonprofit Software at an Affordable Price

Pros

What I enjoy most about Keela is how many features are included at an affordable rate. Working at a small organization, we were able to transition the vast majority of our spreadsheets and loose systems into one. We also were previously using an outdated hardware CRM system installed on a single, unreliable office computer and were in desperate need of a cloud-based system.

Cons

Because Keela is a system that does not include the bells and whistles of more expensive options, some functionality does seem limited. While most issues are very minor, I would say my biggest frustration is not being able to easily track married couples in the same contact entry.

Response from Networks for Change of Networks for Change Inc.

Replied January 2019

Hiya Katie! Thank you so much for your excellent feedback - I'm pleased to hear that your transition to Keela has been a positive one :) We want our users to be empowered and it sounds like you're well on your way! I completely understand your desire for a more robust way to track spouses in the Keela system. We have gathered lots of feedback surrounding our Households feature in our Ideas Portal (a place where feature requests and suggestions are born!). If you have any specific changes you would like to request for this feature please let us know by adding an idea here (https://keela.ideas.aha.io/ideas/new). We love improving and our users are the best sources for how to do that! Thanks again.

August 2018

Annastasia from The Writers’ Exchange

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Great all-around solution with AWESOME customer service

We are a small not-for-profit with a large donor and volunteer base. We neeeded a solution that was robust enough for our needs but simple enough for our staff team to use. Our previous software was WAY TOO complicated and expensive but since switching to Keela my team is super happy.

Pros

It allows us to manage all our stakeholders in one place! Including donors, volunteers, e-news subscribers and event participants. And the customer service is THE BEST I’ve ever experienced. They are always responsive and if the system can’t currently do what i’m looking for, my “wish” goes in the development pipeline and I’ve witnessed several awesome feature updates because of this. A great experience!

Cons

Still trying to figure out the reporting functions. There are lots of reports available but it’s a little less intuitive than other funtions in Keela.

Response from Networks for Change of Networks for Change Inc.

Replied August 2018

Hi Annastasia, thanks for your kind comments. We're happy to hear you're having a great experience with Keela so far. :) We wanted to let you know that we are planning to make improvements to our Analytics tool soon! You can subscribe to updates about this feature here (https://keela.ideas.aha.io/ideas/KEE-I-14). In the meantime, you might want to check out our training session on Analytics to learn how to get the most out of it. You can sign up here (https://calendly.com/keelasuccess/training-session-3).

July 2018

Matthew from Mission Possible

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2018

Good value for the money!

We made the switch from an overpriced, under-utilized database software to Keela. The switch pretty smooth, not without a few learning moments, but all the data was imported. It meets our needs for receiving and tracking donations, receipting, e-blasts, reporting, and it comes with an affordable price tag! Customer support has been great. Overall, we are very happy with the software after using it for 6+months.

Pros

The software is straightforward, fairly intuitive and does most of what we need it to do. The setup for donations through the software was simple. The email platform saves us from having to pay for a separate email service. Most of all, I appreciate the helpful customer support. They answer questions in a timely fashion and have made the overall experience really good!

Cons

The sidebar is limited and should include a quicker link to things like donations, e-blast, etc. In order to use the CRM platform, I have to click through 3 pages to put in a note about a donor. Adding some quicker links for this, including putting an interaction link on the "+" at the top of the page would up my rating of the software.

Response from Networks for Change of Networks for Change Inc.

Replied September 2018

Hi Matthew, thanks for sharing your review. Glad to hear you are finding Keela to be a good value. :) Regarding your suggestions for improvements to the sidebar, adding donations is something another client suggested recently - you can vote for this idea to subscribe to it here (https://keela.ideas.aha.io/ideas/KEE-I-126). For your other ideas, we'd love to see ideas for those in our portal as well, so that our product team can review and see if these can be added to Keela in the future. Please share them here (https://keela.ideas.aha.io/ideas/new). Thanks!

January 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Bit of a learning curve, but user friendly - excellent support and service

Brings our team together on items we are working on independantly and collectively. Helps to provide a systemized approach to getting information out to customers and donors. Helps to organise tax receipts and track donor funding. Helps us to organise our members into categories they feel comfortable working in

Pros

1) Dashboard - customizable for our social enterprise/Charity
2) Cloud based, allowing more mobile/rmote access for our team members
3) Pricing - fairly reasonable
4) Tags - customizable
5) Donations - easy to track and issue recipts
6) Tasks and Projects - easy to track - provides accountability for team members (reduces redundant follow-up
7) Customer service and technical support - willing to work with an organisation to help improve (maximize) use of features

Cons

1) eBlast templates need to be more user friendly for custom uploads - (organisation branding)
2) Pricing - there needs to be a mid-tier pricing for the 2500 contact range - 1000 is too small for our organisation, and it will take 2-3 years to get to 5000 as we build - while building, we need to watch costs closely
3) Though easy to use once familiar with the programme, it can be a learning curve: more on-board training needs to be assigned as part of the package price.
4) Drop down menus from top right could be expanded and more explicit - some items could be buttons instead of items in a drop down.

Response from Networks for Change of Networks for Change Inc.

Replied February 2018

Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela. Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Must-have for Any Organization!

Overall, I have found Keela to be very useful and I think the subscription has been worth every penny. I would highly for others to give it a try as it can really make donor engagement a much easier process. It has been very beneficial for our organization as we're now much more organized and efficient when it comes to donation tracking and have a place with all of our contact informations.

Pros

What I like about Keela is that it has so many different purposes and can be used for more than just one thing. For example, I can use Keela to create a database for all of our contacts for our nonprofit organization. In addition to that, I can also create a donation page where I can track all of the donations that we recieve a create a donor profile, where I can report how much they've donated.

Cons

What I like least about this software is that it can be a little difficult to navigate at certain times. Everything seems to be hidden away under some tabs or menus. This is not a major inconvenience but it would be much easier to use if everything was organized and presented in a better way on the Keela website.

Response from Networks for Change of Networks for Change Inc.

Replied January 2019

Thank you so much for taking the time to provide such lovely feedback - we are very grateful! It sounds like you've been making good use of your CRM and donation pages which is just fantastic to hear. We are working on making the navigation of Keela even more intuitive and user-friendly - stay tuned for these improvements in the future! If you have any particular suggestions about how to improve navigation, please don't hesitate to let us know by posting an idea here (https://keela.ideas.aha.io/ideas/new)! Thanks again!

January 2018

Leigh from Fawkes + Holly

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Keela has been highly responsive and quick to evolve to meet the practical needs of its customers.

Pros

I like the simplicity of Keela however, it's important to point out that the simplicity doesn't compromise how useful the tool is. They've stripped down the CRM model to make it exactly what fundraisers at small and medium size charity need and got rid of all the extra widgets that just make tracking donor data unnecessarily complicated.

We have also greatly appreciated the quick response time of the support team. Multiple features that we have suggested would be useful have shown up in new iterations of the product and the team regularly checks in with us to make sure that we are happy.

Cons

The dashboard isn't the best. I would appreciate being able to customize it to be able to see the information that is important to you at a glance.

Response from Networks for Change of Networks for Change Inc.

Replied February 2018

Thanks for your feedback! We are planning to make some improvements to the dashboard and we'd love to hear your ideas. Please get in touch with us here: http://bit.ly/2H0UvvM

January 2018

Kymberly from BAY AREA HOUSING CORPORATION

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2018

Keela has been great for our project management and keeping the team up to date.

Managing Projects easily, creating fundraising campaigns that look good and track metrics, CRM integration.

Pros

It is so easy to use! From the project management to running fundraising campaigns and eBlasts we have been able to do things with little to no learning curve. Customer Support is top notch - I have gotten answers quickly and have been able to resolve any questions I had. The company is very responsive! The whole BAHC team LOVES Keela!

Cons

That there is no mobile platform and not as much customization as we'd like in the Donation Page, email Templates etc.

Response from Networks for Change of Networks for Change Inc.

Replied February 2018

We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates. Re: customizations, we're always happy to receive suggestions on how to improve Keela. Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

September 2016

Andrew from Anza

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Finally, a CRM designed for non-profits

We were one of the lucky few who got to test out Keela from the very beginning. We had previously tried Sales Force and Hubspot but found them to be overly complicated and geared towards Sales. In contrast, Keela has clearly been designed with non profits in mind with the functionality and set up designed to track donations. engage donors and manage projects.

Pros

A one stop shop for managing projects, sending newsletters, monitoring donations and building relationships with donors.

The customer service is exceptional.

Cons

As it's relatively new their are a couple of minor features missing and limited ability to integrate with other software.

I expect much of this will be resolved as the Keela continues to build on their customer feedback.

Response from Keela of Networks for Change Inc.

Replied September 2016

Thanks Andy! Our exceptional customers make that exceptional customer service so easy.

January 2018

Julie from Amargosa Conservancy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Very happy with switch to Keela, looking forward to updates and new features.

I've been able to bring in other team members - employees and board - and enable them to use the software. As a result, we have increased our interactions and followups with donors. We get receipts out in a more timely manner. Also our online donations have become much simpler - both for the donor and for our record keeping and payment processing. Recurring donations are so much easier now.

Pros

It's simple and clean, and doesn't require developer skills. All the basic features you need are there. I wish it had been around when I was first looking for a CRM. Keela would have been a great way to learn what needed to happen and I could have set up our system much faster and easier.

Cons

There are still some major features and customizations missing, though from talking to support (which is very good), I have heard that some of these missing features will be coming soon. Otherwise, I only have minor complaints about moving around in the software, and some minor glitches with certain things not working - for example when I sort donations by date from within a profile, it sorts them - but not by date. There seems to be no rhyme or reason to the way it sort. But, no big deal.

Response from Networks for Change of Networks for Change Inc.

Replied February 2018

Thanks for your feedback! You should be able to sort donation dates in Keela in chronological order - we'd like to look into this with you. Please get in touch with us here: http://bit.ly/2H0UvvM

July 2018

Imran from I Challenge Diabetes

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

An honest opinion on keela.

For us the goal was to save money on a system to process tax receipts. The fact that this does just that is right what where were looking for.

Pros

Out of the box it did what it said it would. It accepts credit card donation via a platform of your choice, paypal or stripe, and then creates and sends out tax receipts. The fact that it also has a CRM and newsletter module are great!

Cons

While it has a newsletter component, its not as fluid as some other options that are available right now. It is nice that it is included in the monthly fee as opposed to having bundles to add onto after the fact.

Response from Networks for Change of Networks for Change Inc.

Replied August 2018

Hi Imran, thanks for sharing your thoughts! Good news - we're currently working on some exciting upgrades to our E-blast template builder, to make it more user friendly. You can vote for this feature to be subscribed to updates in our Ideas Portal here (https://keela.ideas.aha.io/ideas/KEE-I-8) and add your comments for any functionality you would like to see. Thanks for helping to make Keela better!

January 2019

Emily from Happy Jack Cats

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Quite easy to use as a total newbie to (though technically proficient) donor management software

The pricing feels expensive to a small nonprofit that doesn't usually spend money on anything but the animals in our care, but compared to others software programs, it is seems like a good price for the value. This software works well for a small nonprofit animal rescue that adopts out about 500 cats and kittens a year. After 3 years we had a bit over 1000 contacts (including adopters, so not just donors) and the next level in Keela (since it's based on contacts) we shouldn't have to buy until a few years down the road.

Pros

Their customer service is very responsive. The software sends automatic donor thank yous/tax receipts. It's easy to upload past donations (like from PayPal, Facebook or other ways you've raised money and have a list - you must format the data correctly) and easy to upload your contacts. You can have different donation forms. You can have different campaigns. I haven't delved deeply into the reporting, but it looks very powerful and probably pretty easy to create custom/ad hoc reports on almost whatever criteria you need.

Cons

The tax receipt/thank you letter is my biggest con. The letter and tax receipt look great in the preview when you're creating/modifying it, but the actual letter that gets sent has tiny print, and you can not modify what it looks like.

July 2018

Jennifer from Kids in the Spotlight

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

2 of 5

July 2018

Keela In Review

Customer service via email ONLY is not ideal, speaking to someone live is always better especially when trying to navigate new territory. While our rep has been helpful, the time spent sending emails could be minimized.

Pros

I like the managment of donors and how easy keeping track of donations has become.

Cons

It doesn't have newsletter capabilities as constant contact does, which is the software we were using prior to Keela and we had to go back to it for some time.

Response from Networks for Change of Networks for Change Inc.

Replied August 2018

Hi Jennifer, thanks for sharing your thoughts! While we definitely understand that on-demand phone support is preferable, we've made the decision to offer online-only support for now to help keep support in-house and affordable for our clients (it's included in your subscription for free). That said, if there's ever a support issue that we can't resolve easily via email, we're happy to schedule a call/screen share session to hash things out. :) Regarding newsletters, we do have many clients using our E-blast feature (https://keela.zendesk.com/hc/en-us/sections/115000790432-Using-E-blasts) to send regular newsletters. I'm happy to let you know we're also in the process of upgrading this feature to be easier to use and offer more template options. You can vote for this idea to be notified of updates here (https://keela.ideas.aha.io/ideas/KEE-I-8) - and please feel free to add your comments to this idea if there's anything we can do that would make sending newsletters from Keela easier.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

August 2018

-from a tech newbiei

Pros

-able to give tags to different people to group them in different ways
-option to send out e-blasts and customize them with pictures
-fast way to keep track of people
-interactions button is very helpful along with the choices (in person, email, phone)

Cons

-you can not make groups based on more than one tag
-e-blast is very hard to figure out
-not for those who are not good with computers

Response from Networks for Change of Networks for Change Inc.

Replied August 2018

Hey, thanks for your comments! We wanted to let you know that you can create a group of more than 1 tag by creating a Smart List for "Contacts that belong to tag(s)". Read more about Smart Lists here (https://keela.zendesk.com/hc/en-us/articles/360000233292-Create-a-Smart-List). Also, good news - we are in the process of upgrading our E-blast feature to be easier to use. You can subscribe to updates about this feature here (https://keela.ideas.aha.io/ideas/KEE-I-8).

January 2018

Claire from SheJumps

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Keela might not be perfect, but they will be soon.

Pros

The auto-tax receipt option is fantastic and the rest of the platform makes it easy to create multiple regional email campaigns at once.

Cons

There needs to be a mobile option and also a way to get quick insights about how much money has been raised in a date range instead of having to export donations to get the info.

Response from Networks for Change of Networks for Change Inc.

Replied February 2018

We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates. For insights on your donations, you can easily create a Smart List for ""Donations that were donated between"" and add your date range. More details here: http://bit.ly/2nOIhOR