Keela Software


 

Keela from Networks for Change is a cloud-based nonprofit management solution that helps small and midsize nonprofits manage projects and events, measure donor engagement and send notifications to volunteers and members. Keela offers customizable dashboards and inbox features for users to view their responsibilities and communicate with team members.

Keela's built-in CRM feature helps nonprofits build a centralized contact database, build contact profiles, store conversations and set communication priorities for contacts. Its donation management module helps organizations collect donations from regular members and new members, issue donation receipts and send autoamted thank you notes via email.

Keela also offers an email marketing tool that allows them to create and send promotional emails and event-related notifications to their supporters. The accounting system within Keela helps institutes to maintain financial records and manage monthly donations.

Keela is offered on an annual subscription basis which includes support via phone and email for its users.

 

Keela - Dashboards
 
  • Keela - Dashboards
    Dashboards
  • Keela - Contacts
    Contacts
  • Keela - Reports
    Reports
  • Keela - Reports
    Reports
  • Keela - Donations
    Donations
  • Keela - Reports
    Reports
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

69 Reviews of Keela

 

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Software Advice Reviews (2)
More Reviews (67)

Showing 1-2 of 2

Peter from New Milestones Foundation
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Keela makes 'working smarter', easier and more fun.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Excellent CRM. #1 reason nonprofits fail to use CRM's is how difficult they are to use. They include too many features that aren't necessary; and require dozens of unnecessary clicks to get content you want. Keela has all of your nonprofits needs on screen only when you want to be looking at it. Its clear, intuitive, colorful, and fun to use. Keela makes 'working smarter', easier and more fun.

Cons

Since it's new, some features are still in development. Integrations are growing. Some more customization on forms (donations) and receipts would be nice. Event integration is in the works but is a must

Review Source
 
 

Louise from City in Focus
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Keela - good value for Non-Profits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Having come from a way too detailed older product this product is a breeze to use for the whole office.

Pros

Simplicity with out compromising on smartness. Connects events, mail, donation platform and data base together. Communication with donors is great.

Cons

Having to wait a while for future tweaks - in the pipeline though and that is hopeful. It’s a newish product so there is more to come!

Review Source
 
 
 
Showing 1-20 of 67

Heather from Ontario Farmland Trust
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Keela review after, admittedly, limited use

Ease-of-use

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Customer Support

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Support

I am very excited about using Keela moving forward, once all of the bugs of importing data is smoothed out. I think that the amount of ways you can use Keela and tasks you can complete is going to streamline many of our activities and create efficiencies.

Pros

That it is a web-based platform, meaning it is easily accessible regardless of where I'm working for the day. I also appreciate clean design, which helps deal with the sense of feeling overwhelmed that I've had with other databases. And though I am only beginning to learn the breadth of features, the shear volume of what I am able to do is astounding.

Cons

The dashboard could better reflect the aspects of Keela that my organization uses most - as a very small team, the 'projects' piece just isn't needed. Having a quarter of the dashboard dedicated to this feels unnecessary for us and, perhaps, could be dedicated to something else. We have also had some issues with set-up and importing all of our information that has been a challenge and time consuming (though customer support has been very responsive).

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Heather, thanks for sharing your thoughts! Good news, we are planning to make improvements to our Dashboard for greater flexibility and customization. You can vote for this feature to be subscribed to updates here: (https://keela.ideas.aha.io/ideas/KEE-I-10) - and please feel free to add your comments to this idea for any specific functionality that you're looking for.

 


August 2018

August 2018

-from a tech newbiei

Ease-of-use

Functionality

Product Quality

Ease-of-use
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Quality
Pros

-able to give tags to different people to group them in different ways
-option to send out e-blasts and customize them with pictures
-fast way to keep track of people
-interactions button is very helpful along with the choices (in person, email, phone)

Cons

-you can not make groups based on more than one tag
-e-blast is very hard to figure out
-not for those who are not good with computers

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hey, thanks for your comments! We wanted to let you know that you can create a group of more than 1 tag by creating a Smart List for "Contacts that belong to tag(s)". Read more about Smart Lists here (https://keela.zendesk.com/hc/en-us/articles/360000233292-Create-a-Smart-List). Also, good news - we are in the process of upgrading our E-blast feature to be easier to use. You can subscribe to updates about this feature here (https://keela.ideas.aha.io/ideas/KEE-I-8).

 

Krista from Ontario Farmland Trust
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Loads of opportunities with Keela

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
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Value for Money
Value
Support

We are hoping to realize specialized donor relationships, instead of doing mass donor relationship management.

Pros

The features and capability of Keela. Keela will help us to reach new donors, and improve our donor relationship management.

Cons

It was not easy to import our existing data into Keela.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Krista, thanks for your feedback. We definitely understand that preparing data for import can be challenging! Please don't hesitate to reach out to our Customer Success team for assistance if you need anything. You can reach them by emailing support@networksforchange.org. Also, if you have any suggestions for making the in-app import process easier - we'd love to hear your ideas! You can add a suggestion to our ideas portal here (https://keela.ideas.aha.io).

 

Jennifer from Partnership for Children
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great donor management software!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Pros

The interface is easy to use and makes keeping track of donors and donations easy.

Cons

Integrating existing data from other platforms can be cumbersome.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Jennifer, thanks for your feedback. We definitely understand that preparing data for import can be challenging! Please don't hesitate to reach out to our Customer Success team for assistance if you need anything. You can reach them by emailing support@networksforchange.org. Also, if you have any suggestions for making the in-app import process easier - we'd love to hear your ideas! You can add a suggestion to our ideas portal here (https://keela.ideas.aha.io).

 

Annastasia from The Writers’ Exchange
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great all-around solution with AWESOME customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Support

We are a small not-for-profit with a large donor and volunteer base. We neeeded a solution that was robust enough for our needs but simple enough for our staff team to use. Our previous software was WAY TOO complicated and expensive but since switching to Keela my team is super happy.

Pros

It allows us to manage all our stakeholders in one place! Including donors, volunteers, e-news subscribers and event participants. And the customer service is THE BEST I’ve ever experienced. They are always responsive and if the system can’t currently do what i’m looking for, my “wish” goes in the development pipeline and I’ve witnessed several awesome feature updates because of this. A great experience!

Cons

Still trying to figure out the reporting functions. There are lots of reports available but it’s a little less intuitive than other funtions in Keela.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Annastasia, thanks for your kind comments. We're happy to hear you're having a great experience with Keela so far. :) We wanted to let you know that we are planning to make improvements to our Analytics tool soon! You can subscribe to updates about this feature here (https://keela.ideas.aha.io/ideas/KEE-I-14). In the meantime, you might want to check out our training session on Analytics to learn how to get the most out of it. You can sign up here (https://calendly.com/keelasuccess/training-session-3).

 

Melissa from River Cities Humane Society
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Keela Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

We are now able to track all of our sponsors and communicate more effectively with them. When we have fundraisers, we can create e-blasts and link them to our website. Support in is up! I am so happy.

Pros

This software is so user friendly. When I began using this software, I had extremely limited knowledge of computer use and I was still able to figure it out quite easily. The software is able to accommodate all of our needs and do what we need it to do to help our animal shelter and fundraisers run smoothly and with accurate data. It is easy to track everything we need. I am so impressed. And for the price... I can't imagine using anything else. There is no need to spend a lot of money on some of these other programs when Keela and do ALL you need!

Cons

So far, the only thing that I don't like is that I cannot print off an e-blast that I design to post in various vet offices and at the shelter. I have to create a separate brochure for anything besides e-blasts. Maybe this is possible and I just don't know how to do it. But to me, this is the only draw-back.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Melissa, thanks for your feedback! Posting an E-blast at vet offices and shelters sounds like a great idea. You can definitely save a PDF of an E-blast for printing. You can find instructions for how to do this here (https://keela.zendesk.com/hc/en-us/articles/360000961432-Saving-an-E-blast-as-a-PDF) - and don't hesitate to reach out to our Customer Success team if you need assistance with anything. You can reach them at support@networksforchange.org.
Screen reader support enabled.




Hi Melissa, thanks for your feedback! Posting an E-blast at vet offices and shelters sounds like a great idea. You can definitely save a PDF of an E-blast for printing. You can find instructions for how to do this here (https://keela.zendesk.com/hc/en-us/articles/360000961432-Saving-an-E-blast-as-a-PDF) - and don't hesitate to reach out to our Customer Success team if you need assistance with anything. You can reach them at support@networksforchange.org.

 

Ann from Westcoast Kids
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Inputting contact information

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Very user friendly, with all headings clearly labelled and accessible. For adding contacts, I appreciated being able to create fields that were not originally included.

Cons

I haven't used it enough to have anything to criticize. I found that any issues I had could be looked up through the help icon and from there I was able to get clear instructions on how to solve those issues.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Ann, thanks for sharing your thoughts! Glad that you're finding Keela easy to use. :)

 

Michele from Warren County Community Foundation
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Keela Review for Warren County Community Foundation Executive Director

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Value for Money
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Support

Keela seems like it will be a nice software once we get fully immersed in it. However, the system is way to picky about how data can be imported, and doesn't do well with recognizing and stopping duplicate donors or donations. Customer service while resolving these issues has not been great, as I have had to tell them over and over again what I want them to do until they do it, and then it still wasn't fully done.

Pros

Ability to create tags and lists, and import large batches of donors/donations.

Cons

System does a very poor job at recognizing duplicates, and importing process did not go smoothly.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: September 2018

September 2018

 

Hi Michele, thanks for sharing your thoughts. We're sorry to hear that you've had some challenges getting your data into Keela. Our Customer Success team will be reaching out soon to discuss your concerns.

 


August 2018

August 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
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Support

Tax receipts, CRM, are easy and the real plus for Keela

Pros

It is very easy to follow and track donations.

Cons

Customer support. For a tech company our educational session kept dropping off line and disconnecting. No follow up to ensure we knew how to navigate the site.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hey there, thanks for your feedback. We did have some issues recently with our office's internet connection dropping off during training sessions. I'm sorry that this affected you. I'm happy to let you know that we've recently upgraded our internet connection to help prevent this from happening, and I would like to invite you and your team to sign up for our new training webinar sessions to make sure you have everything you need to be successful using Keela. Please sign up here (https://calendly.com/keelasuccess). If you need anything else, don't hesitate to contact our Customer Success team for assistance. You can reach them at support@networksforchange.org.

 

Michelle from Partnership for Children
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

amazing software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like the simple design of the dashboard, easy to find what you are looking for.

Cons

at the moment I can't think of anything that I do not like about the software

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Ann, thanks for sharing your thoughts! Glad that you're finding Keela easy to use. :)

 

Kay from RICE Movement
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Keela Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

- great for contact and database management
- easy to navigate and quite intuitive for beginners; friendly interface
- pleasantly laid out and easy to look at

Cons

- e-blast option is quite limited in terms of customisation and newsletters templates are not well designed
- smart-list creating is a bit clunky and not as intuitive as many of the other features

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Kay, thanks for sharing your thoughts! I'm happy to let you know that both our E-blast tool and Analytics tool are getting upgrades soon. We're excited to be able to improve these based on feedback we've received from our clients. You can subscribe to updates about these features here (E-blasts: https://keela.ideas.aha.io/ideas/KEE-I-8) (Analytics: https://keela.ideas.aha.io/ideas/KEE-I-14). Please also feel free to add comments on those ideas about what improvements you'd like to see, we'd love to hear from you!

 

Melanie from RICE
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Keela

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ability to tag people and group them according to events they've attended

Cons

It's hard to send out mass emails when I want to do a campaign blast

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Melanie, sorry to hear you're having trouble with the E-blast tool! You can also find instructions in our Help Center (https://keela.zendesk.com/hc/en-us/categories/115000305691-Campaigns). We also have a training session that covers E-blasts (https://calendly.com/keelasuccess/training-session-2). If you're not able to make it to this session, or if you need further assistance, please email us at support@networksforchange.org

 

Shannon from West Coast Kids Cancer Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Keela helped Kickstart our fundraising

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
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Value

Keela has been so important to our success as a non-profit startup. We're able to keep track of contacts, get donations online! The customer service has been prompt and very helpful

Pros

It's easy to set up and use. As a new non-profit, Keela had all the elements we needed to get started at a very reasonable price. Contacts are easy to add and manage.

Cons

We are hoping that there are more templates for e-blasts available soon! I wish the project management tool included a Gantt chart or other ways to view projects.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Shannon, thanks for your review! Happy to hear that your team has been successful using Keela. I have good news - we're in the process of upgrading our E-blast template builder. You can vote for this feature to subscribe to updates in our Ideas Portal here: (https://keela.ideas.aha.io/ideas/KEE-I-8). We'd also love to hear more about your ideas for improving projects. Could you put in a new idea for our Product team to review? You can do that here: ( (https://keela.ideas.aha.io/ideas/new). Thanks for helping to make Keela better!

 

Javier from Patton Veterans Project
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support
Pros

Keela provides easy classification tools to group our donors. It evens lets us analyze and compartmentalize data as we choose. We LOVE the donation tracking and integration capabilities.

Cons

It could improve by allowing users to remove boxes that don't apply to a particular donor. Also, an app would be really helpful. Lastly, the ability to add individuals to an eblast after it has been sent can help us save some time.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Javier, thanks for your feedback. Good news! Our mobile CRM app is on the way. You can vote for this feature to be subscribed for updates in our Ideas Portal here (https://keela.ideas.aha.io/ideas/KEE-I-54). We'd love to hear more about your other suggestions for improving Keela. Can you please add ideas for these (https://keela.ideas.aha.io/ideas/new) with a little more detail on what you'd like to see? Looking forward to seeing your ideas!

 


July 2018

July 2018

Non profit Intern review

Ease-of-use

Functionality

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Ease-of-use
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It’s taken a long while to learn the ins and outs of keela which tends to cause frustration. Creating a sorting button for funds would be very helpful.

Pros

I like that you are able to create many forms for donations

Cons

It’s very hard to organize contacts and to sort them according to amount donated

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: September 2018

September 2018

 

Hi there, thanks for your review! I'd like to let you know that we offer free training for all Keela subscribers - you can sign up here (https://calendly.com/keelasuccess). Our 3rd training session covers working with Analytics (https://keela.zendesk.com/hc/en-us/categories/115000300892-Analytics), where you can learn how to create Smart Lists to more easily view and sort your donations. If you have any questions about finding specific data in Keela, please email our Customer Success team at support@networksforchange.org.

 

Erich from Reset Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

User friendly, intuitive and quick to get up and running.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

- We went from 5 spreadsheets of contacts & donors to Keela. It has helped streamline our communications and storage of contact information.

- We are a small non-profit and couldn't deal with a complex CRM system. Keela brings functionality we need without to much complexity.

Pros

- Ease of use
- Clean user interface
- Modules are clean and easy to identify
- Doesn't have to many 'bells and whistles'

Cons

- Lack of phone support available (we needed help loading our data)

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Erich, thanks for sharing your concerns. We've been working with another person on your team to answer questions about migrating data (via email). In order to help keep costs low for our clients, we don't offer on-demand phone support, but we would certainly be happy to schedule a call to discuss your data. Just email success@networksforchange.org and we'll set up a call. Thanks!

 

Mike from IEI
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Functionality is the key

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I originally liked the cost and the email/comm functionality, and by and large, it's still good.

Cons

I think that tags are pretty much worthless and the email templates are not great.
I also wish you had a better peer to peer and or crowd-raising platform.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Mike, thanks for sharing your concerns. Good news - we're planning to update our E-blast template builder soon! You can vote for this feature to subscribe to updates here (https://keela.ideas.aha.io/ideas/KEE-I-8). Peer-to-peer fundraising is also on our roadmap, and you can follow that one here (https://keela.ideas.aha.io/ideas/KEE-I-5). Regarding your comments about tags - we'd like to have a better understanding of what you'd like to accomplish with them, and see if we can offer any recommendations. Please get in touch with our Customer Success team (support@networksforchange.org) when you have a moment.

 

Cari from Transforming Faces
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Keela review

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Support

Overall, it's been a great experience and I would definitely recommend this as one of the best platforms I've seen out there for non-profits!

Pros

Super easy to use as a platform (especially compared to our previous, outdated, limited database). I like how easy it is to search, see high level info, and integrate with other platforms (e.g. mailchimp)

Cons

I think reporting and analytics still leave a bit to be desired. It's the only part of the platform that doesn't feel intuitive to me yet. I also think some basic reporting information is not available yet (e.g. if we want to pull 'first time donors' there is no easy way to do that).

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Cari, thanks for sharing your thoughts! Good news, we're planning to make some improvements to our Analytics tools in the near future. You can vote for this feature to subscribe to updates in our Ideas Portal here (https://keela.ideas.aha.io/ideas/KEE-I-14). Please also feel free to add any comments about functionality or specific reports you'd like to see. I would also encourage you to sign up for our training webinar focused how to get the most out of our current tools - you can sign up here (https://calendly.com/keelasuccess/training-session-3)

 

Abdon from Transforming Faces
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Great potential

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

I like it and I am willing to continue exploring the platform

Pros

Versatile, friendly and easy to navigate, compatibility with Google apps

Cons

Still focused most on fundraising and not so much PMI

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hey Abdon, thanks for your review! We'd love to hear your thoughts on how to make our Projects tool a better fit for your needs. Please feel free to submit an idea in our Ideas Portal (https://keela.ideas.aha.io/) so our Product team can review. Looking forward to seeing your idea!

 

Isaac from Warren County Community Foundation
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Keela Review

Ease-of-use

Functionality

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The software is a great idea, and I think it will be nice once we get going in it, but setting up the software with our existing data has been a huge pain. The accepted importing format is too strict, and still didn't work after we spent several days getting our data to align with the required format.

Pros

I like the ability to upload donors and to manipulate them in ways that are easier than using Excel.

Cons

The data importing features are not great. We ended up with many duplicate donors that we had to delete, and when we imported 1306 donations, over 5400 showed up in Keela, with many of them being duplicates and many others being some random amount with no name attached. All of this was after very careful grooming of our data to ensure that things like this wouldn't happen.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: September 2018

September 2018

 

Hi Isaac, thanks for sharing your thoughts. We're sorry to hear that you've had some challenges getting your data into Keela. Our Customer Success team will be reaching out soon to discuss your concerns.