About Kindful

Kindful is a cloud-based online fundraising and donor management solution designed specifically for growing nonprofit organizations. With this solution, nonprofits can manage three core aspects of fundraising - managing online giving, building donor database and generating donation insights.

Kindful helps nonprofits to design unlimited numbers of interactive online donation pages. Each donation page can be customized according to different types of campaigns. A recurring donation management option allows the system to automatically accept donations from regular donors on a periodic basis. With one click integration with leading social media platforms, campaigners and donors can share their activities on Facebook and twitter.

Kindful also helps in mana...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

233 Reviews of Kindful

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(141)

141

4 stars

(76)

76

3 stars

(9)

9

2 stars

(4)

4

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 233 results

December 2019

Nikki from Dry Bones Denver

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

Great for a mid sized non-profit and amazing customer service

Overall, I love the ease of use of the software. My team isn't intimidated by it and are able to get on and navigate it well. Usually, if there is something that isn't easily available, the Kindful team will find a work around for the problem.

Pros

I love the ease of use of this software. And when I don't know how to do something, their customer service team is always available to talk and will figure it out. Kindful's customer service is beyond anything I have ever experienced.

Cons

There are a couple of features that I think should be available but are not. However, I have found that no software has it all.

Reasons for Choosing Kindful

Price, ease of use, and the robustness of the information organized.

February 2020

Andrew from PAK7

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

February 2020

Kindful: Simple for somethings, but not very flexible

In general it has been good in that it enabled us to take payments from donors and recurring payments and ACH payments. But I feel that we are struggling to get it working the way it should or to fully meet our needs.

Pros

I really like the fact that Kindful has a clean interface and makes certain things really simple: e.g. running a campaign, accepting donations online, setting up automatic emails to thank people, etc.

Cons

Somethings just seem much harder than they should be. e.g. (1) designing reports to work the way you want them to. In most cases you have to export it to Excel and muck around with it there - even things like column ordering is non definable. (2) Integration with Mailchimp for instance works, as long as you do it exactly as they want. For instance, Mailchimp sets users Country to "United States", Kindful sets it to "United States of America". So, guess what - the contacts will not sync to Mailchimp! I updated all the country names in Mailchimp and it still did not work. Advice from Kindful= perhaps don't collect that information!? (3) Groups sound powerful (e.g. group all the people who live in a certain geographic area) BUT they are not dynamic. So you add a new user for that area and they don't end up in the group! Until you re-run the rules or manually add them to the group. This is super unhelpful - there definitely ought to be an auto-update option. (4) When you set up groups based on a set of rules, you can't go back and edit the criteria for the selection. I don't think you can even see what the criteria was...?? It's frustrating because the software has lots of great features and it works hard to be simple. It's just that somethings don't work as well as you expect them to. I don't think that this is a trade off of functionality for simplicity's sake - it just seems lacking in places.

Reasons for Choosing Kindful

I've used Salesforce before and found it clunky for non-profits. Also I feel that you really need a Salesforce administrator to set up and use the product. With Kindful it looked a lot more out of the box (and indeed setting up payments and things was far far faster and simpler). With Virtuous - I think it came down to cost. Kindful seemed to have pretty decent features for the price, but now I'm not so sure...

October 2016

Alyssa from JBFC

Company Size: 2-10 employees

Industry: Civic & Social Organization

Time Used: Less than 6 months


Ease-of-use

4.0

Value for money

2.0

Customer support

4.0

Functionality

1.0

October 2016

Good in concept but lacks execution

We originally switched over to Kindful because we were told that it was a partner with Network for Good and were told that the two would work seamlessly together. We found out very quickly this was not the case (this was not Kindful's fault, but what we were told by Network for Good). We were also told that we could do the import of data ourselves, and import all the data that we needed to (this was also on the end of the sales person at NFG not Kindful). This information was also incorrect and we found out after we signed the contract that we could only import contact information and basic donations (not soft-credits, or notes, or relationships or groups). I have spent months trying to update the database with all that information. I could have handled this, if it weren't for the lack of robustness in reporting. The report function is very limited and you can't get out everything in the database (like relationships or soft-credits). Also, the queries, although they look very slick, are not robust at all. I ended up exporting a lot of my data and manipulating it in excel because I couldn't get the Kindful queries to do what I want. Also, even with the data I could get out, I couldn't rely on it being accurate. Many times there was data I had deleted and it did not show up on the front end of the database when I searched, but when I did an export the information was there. So I couldn't even trust the data that I got out. After 6 month of frustration we decided to switch databases again. I will say that the costumer service is very quick to respond, although half the time the answer was "sorry the database won't do that." And in the now ten months we have used Kindful they have added on some features that were lacking. I feel like eventually they will be a good database, but the execution just isn't there yet and I don't have time to wait for them to get the database where it needs to be so it saves me time instead of makes more work for me. I hate to give a negative review because they are very friendly and helpful, but unfortunately the experience with the database has been far from ideal.

Pros

Nice interface easy to enter basic data easy to learn the basics Nice step up from excel if you want basic data storage and basic searches and reports Good customer service

Cons

Queries not very robust Reporting options not very robust Data glitches acknowledgement features for letters are limited

Response from Kaylee

Replied October 2016

Alyssa, We hate to hear that you’ve not had the experience with Kindful that was promised by Network for Good when they sold our product to you. Looking back through our records, it seems that you didn’t have any calls with our Sales team, or with our Customer Success team to help streamline the onboarding process as you transitioned into our database. We regret this as we have these processes in place, and even since then we have created a more specific and streamlined success process that focuses on this so the transition is as seamless as possible. We pride ourselves on making sure we find organizations that are the right fit for Kindful. We really have enjoyed working with you all for the past year, and I think it could have been possible for this to work had the expectations been correct on the front end. We are making a ton of improvements and new functionalities are being added daily, and while we regret that you’ve not had your ideal experience, we welcome your organization to return to Kindful in the future if you feel our database matches your needs. Kindly, Kaylee

January 2020

Tara from Anam Cara Ministries

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

A Great Gift for a Growing Non-profit

Our donor retention has increased, our organization and capacity for communication has more than double. We love Kindful!

Pros

When we decided to implement Kindful as our donor management and CRM software, we didn't realize the gift that we were giving ourselves as an organization. Kindful has allowed us to grow and scale in a way that wasn't possible before implementation. It has given us insight and helped us with donor retention. It has reduced our workload and made growth possible.

Cons

It's such a powerful tool that it can be difficult to learn sometimes; however, compared to other tools out there, it's a beautiful interface with a much shorter learning curve.

Reasons for Choosing Kindful

Ease of use, customer service, and flexibility.

December 2019

Jim from Atlanta Master Chorale (AMC)

Company Size: 51-200 employees

Industry: Music

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

A step forward

To date, it has been a positive experience from data entry to reporting. I hope, with the recent hire of an administrative manager, that we will make better use of the software.

Pros

After one year of using another product, I requested that my team member investigate other options. After reviewing several options, Kindful seemed to match the needs we had and addressed the paths that we hoped to go. We are still in the learning curve of the many features, but the software has been very helpful in achieving what we need.

Cons

I have not had too many negative experiences with the software. I wish there was a way to print the dashboard for overview reports for my board. If there is a way I would like to learn it.

Reasons for Choosing Kindful

At the time, my recall is that it seemed the most user-friendly.