Kindful Software


 

Kindful is a cloud-based online fundraising and donor management solution designed specifically for growing nonprofit organizations. With this solution, nonprofits can manage three core aspects of fundraising - managing online giving, building donor database and generating donation insights.

Kindful helps nonprofits to design unlimited numbers of interactive online donation pages. Each donation page can be customized according to different types of campaigns. A recurring donation management option allows the system to automatically accept donations from regular donors on a periodic basis. With one click integration with leading social media platforms, campaigners and donors can share their activities on Facebook and twitter.

Kindful also helps in managing donor records which show donors' information such as personal details, pledge amounts and social media connections. The solution synchronizes with industry-leading payment processors like Stripe and PayPal. It also integrates with most third-party systems, such as QuickBooks, Emma, Eventbrite, Shopify, and more.

 

Kindful - Contact details
 
  • Kindful - Contact details
    Contact details
  • Kindful - Dashboard
    Dashboard
  • Kindful - Mobile donations
    Mobile donations
  • Kindful - Desktop donations
    Desktop donations
  • Kindful - Apps
    Apps
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

79 Reviews of Kindful

 

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Software Advice Reviews (30)
More Reviews (49)

Showing 1-20 of 30

Jeremy from Hope to Opportunities Foundation
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Kindful CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use and import our data. The training team was very helpful and made the whole experience very easy.

Cons

So far we have been very pleased with the product. I wish there was a mobile app for the product rather than a website to add donor information on the go.

Review Source
 
 

Colleen from Girls on the Run
Specialty: National Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

A clumsy, confusing attempt at a Donor CRM system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is better than the system we were using before, which was not a CRM platform. We have the capability to add notes and upload documents to a constituent's record. That's about it.

Cons

Our problems with Kindful began with the data upload. Some of our batches were uploaded twice and the support team at Kindful could do nothing to rectify it. Once your data is into the system, it's a complete mess to view. It's organized in abstract boxes across the screen and difficult to filter for the info you need. We were excited that the platform integrated with MailChimp- but this has proven to be an awful integration. Kindful makes note of every time someone clicks on the email, so some records show as many as 20-30 actions for one sent email (apparently when users delete their emails in batches, this heightens the problem). Creating reports in Kindful is essentially impossible. Selecting your filters for output and view fields is difficult (a selection of check boxes organized alphabetically, not categorically). And once you finally create the awful report- you can save it, but can't go back and make any changes to the criteria you've set. So basically, start over. Then you might want to acknowledge your donors- good luck, because the merge fields are basic and dysfunctional, and the letters are ONLY generated as a PDF- so you can't edit them. Even the best of CRM systems doesn't get this perfect, and needs to offer editing capability. I also only learned the hard way that if you upload a gift manually, the system is going to automatically send an acknowledgement to that recipient unless you tell it otherwise. Overall- pay more for a slightly better system. Kindful is one of the cheapest on the market, and I can 100% see why.

Review Source

  Response: Bradley, Trail Software, Inc.

Date: August 2018

August 2018

 

Colleen, Thank you for taking the time to provide your feedback. We take immense pride in providing software that makes donor management easier and provides meaningful insights into your donors. I want to start off by saying that I have reviewed your comments and suggestions with our support, onboarding and product teams as we do with all reviews and we will take all of your suggestions into consideration.

I do want to make sure I address a few of your comments directly:

As it pertains to the data our team helped you upload - It is important to understand that the quality of the data being uploaded is very important and that our team often works through duplication issues with many of our clients when they are bringing in data from multiple sources. It is common to initially have many duplicates. Your case was a bit more complex than many we see so we escalated the issue to our engineering team to have them help get everything deduped properly. However, I did see on August 1st that you had declined our offer for further help. Our team would love to help address any challenges you may be having here. If you’d like to reconsider our offer, please do not hesitate to reach out. We’re committed to ensuring that every new organization that joins Kindful starts with accurate data in our platform.

We are also so sorry to hear that you’re not finding value in our reporting and donor profiles. These are two areas that our clients rave about in Kindful. They love the ability to filter and report at a high level and also review in-depth data on individual donors and specific donor groups. I have asked Jared, your onboarding rep, to reach back out to see if we can provide any additional training around these features free of charge - As with any new system, there is a bit of a learning curve. We want to be sure you’re fully utilizing all of the features at your disposal and clarify any questions or concerns you may have.

As you continue to use Kindful we hope that you will find the tool as useful as so many of our organizations do, and just know that you can always reach our support team by phone or email during business hours to help you through any questions or concerns you have.

 
 

Emmanuel from CREDCENT
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Wonderful Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The best part about this software is its ability to integrate perfectly with third party vendors, it make work easy.

Cons

its obvious that some of the features of the kindful software are not well categorized, checking trough various tabs for a particular feature makes it difficult for work to flow

Review Source
 
 

Randy from Mission Increase
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Kindful has effective system, and the customer support to back it up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Kindful's customer support was a key highlight from the get-go. Whenever I have a question, I have confidence I'll be able to get it answered within a short amount of time.

Pros

Kindful's Donor Lifecycle Analytics makes it easy to track constituent engagement, and users can integrate data from other tools such as Quickbooks, Mailchimp, and Eventbrite.

Cons

Since using Kindful, I have found other databases that provide similar features for significantly less money. The cost differential could sway my decision making in the future.

Review Source
 
 

Jacqueline from Gethsemane Ministries
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Set up and use of product has been very easy and simple.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Dashboard is visually appealing and easy to use. All information is in one place. Entering data is easy and very simple.

Review Source
 
 

Melissa from Heritage Payment Solutions
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Good Option for Many

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software has a lot of features, is mobile friendly and really allows non profits to reach their audience. Also has a variety of great reports and integrations available.

Cons

Software can be pretty time consuming to set up, especially for larger non profits. Some great features do not have the adequate reporting features to make it worth while.

Review Source

  Response: Jared, Trail Software, Inc.

Date: November 2017

November 2017

 

Hi Melissa,

Thanks for your review! We’re glad to hear you’re taking advantage of our reporting and integrations. Those are 2 of my favorite features!

I definitely hear you on the getting-started piece. Getting up and running can be a really long process for some organizations. We’re hoping to improve that with some updates to our onboarding process soon. So we definitely appreciate that piece of feedback.

Thanks for the review,
Jared E

 
 

Time from PSCC
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Trial Run

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The promise of the product drew me into agreeing to a free trial. I did not get past the trial or agree to switch CRM services.

Cons

My experience with the customer service was not in line with what I require for daily use of a product.

Review Source

  Response: Jared, Trail Software, Inc.

Date: November 2017

November 2017

 

Hi,
We’re truly saddened to hear you had a poor experience with our service. We do, however, appreciate the feedback, and will grow from it!

I wanted to let you know that we now offer free phone support. This has been an amazing source of customer service for organizations that need help that very moment, right over the phone. If that sounds more in line with your expectations, we’d love to invite you to try Kindful out again!.

I hope your end-of-year is going well. Thanks for writing in!
Jared E

 
 

Jonathan from Innuma Ministries, Inc.
Specialty: Faith-Based Ministries
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Overpriced for what you get.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's probably one of the most attractive user interface I've seen with nonprofit CRMs. Has most of the features a nonprofit needs.

Cons

Price is pretty high for the limited customization it provides. It's hard to integrate with your sites look and feel if you want a seamless experience.

Review Source
 
 

Brooke from Spark Central
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

A good value for the money with room to improve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The user interface is excellent and it does the job well. Great filters for ease of use and for finding what you need.

Cons

No auction feature to have guest pre-register their cards at a link rather than having to set up an account--it would be nice.

 
 

Alisha from Dayhome
Specialty: K-12 Education
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product is very simple to use, nice and smooth!

Pros

Can be slow some days

Cons

Straight forward to use, overall good product!

  Response: Kaylee, Trail Software, Inc.

Date: November 2016

November 2016

 

Alisha,

Thank you for sharing your thoughts about Kindful! We value your feedback and appreciate your comments on the ease of use on the product.

We've let our engineers know about the occasional difficulties with speed, and they are working towards addressing this bug.

We look forward to working alongside your organization to continue to provide a top-notch fundraising CRM.

Kindly,
Kaylee

 
 

Anna from Regional Environmental Council, Inc.
Specialty: Environmental
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Good for a Small Non-Profit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think Kindful is a great product for a growing non-profit. The UX design is beautiful and makes being in the database a pleasant experience. The staff has been helpful.

Pros

-Looks nice
-Very affordable
-Cool features such as automatic reports and Mailchimp integration
-Staff is responsive to technical issues

Cons

-Seem to be quite a few bugs
-The setup is not as intuitive as I would have liked

Advice to Others

If you're a small non-profit looking for a database that is affordable but will help you to segment your donors and help you grow, I would recommend Kindful.

  Response: Kaylee, Trail Software, Inc.

Date: October 2016

October 2016

 

Anna,

We are so glad to hear that you see Kindful as a great product for a growing non-profit. We’ve kept that in mind while designing our CRM to ensure we have a product that will work for your organization now, and in the future as you continue to grow.

We’re sorry your onboarding experience hasn’t been what you expected! I checked with our Success team, and it looks like you have been in regular communication with a representative since signing up. In addition to communicating with our Success team, we think your organization might benefit from our free LIVE webinars that occur every Tuesday, Wednesday, and Thursday. These webinars cover topics from Getting Started to Advanced Filtering. You can even chime in with specific questions! We also have a robust knowledge base with articles covering tons of common questions that arise during the on boarding process; and also have video training at Kindful University. We’d love the chance to make sure you are setup in the right way.

Thank you for for your advice to others in recommending Kindful. We look forward to continuing to help your organization with the setup process, and with ongoing support.

Kindly,
Kaylee

 
 

Alyssa from JBFC
Specialty: International Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Good in concept but lacks execution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We originally switched over to Kindful because we were told that it was a partner with Network for Good and were told that the two would work seamlessly together. We found out very quickly this was not the case (this was not Kindful's fault, but what we were told by Network for Good). We were also told that we could do the import of data ourselves, and import all the data that we needed to (this was also on the end of the sales person at NFG not Kindful). This information was also incorrect and we found out after we signed the contract that we could only import contact information and basic donations (not soft-credits, or notes, or relationships or groups). I have spent months trying to update the database with all that information. I could have handled this, if it weren't for the lack of robustness in reporting. The report function is very limited and you can't get out everything in the database (like relationships or soft-credits). Also, the queries, although they look very slick, are not robust at all. I ended up exporting a lot of my data and manipulating it in excel because I couldn't get the Kindful queries to do what I want. Also, even with the data I could get out, I couldn't rely on it being accurate. Many times there was data I had deleted and it did not show up on the front end of the database when I searched, but when I did an export the information was there. So I couldn't even trust the data that I got out. After 6 month of frustration we decided to switch databases again.
I will say that the costumer service is very quick to respond, although half the time the answer was "sorry the database won't do that." And in the now ten months we have used Kindful they have added on some features that were lacking. I feel like eventually they will be a good database, but the execution just isn't there yet and I don't have time to wait for them to get the database where it needs to be so it saves me time instead of makes more work for me. I hate to give a negative review because they are very friendly and helpful, but unfortunately the experience with the database has been far from ideal.

Pros

Nice interface
easy to enter basic data
easy to learn the basics
Nice step up from excel if you want basic data storage and basic searches and reports
Good customer service

Cons

Queries not very robust
Reporting options not very robust
Data glitches
acknowledgement features for letters are limited

Advice to Others

See if they will let you do a trial run with the database (they did not have this option available for us). Unless you are a very small organization with fairly basic reporting needs, I would not recommend Kindful in its present state. Hopefully they can fix the issues they are having and then maybe it will be a good database.

  Response: Kaylee, Trail Software, Inc.

Date: October 2016

October 2016

 

Alyssa,

We hate to hear that you’ve not had the experience with Kindful that was promised by Network for Good when they sold our product to you. Looking back through our records, it seems that you didn’t have any calls with our Sales team, or with our Customer Success team to help streamline the onboarding process as you transitioned into our database. We regret this as we have these processes in place, and even since then we have created a more specific and streamlined success process that focuses on this so the transition is as seamless as possible.

We pride ourselves on making sure we find organizations that are the right fit for Kindful. We really have enjoyed working with you all for the past year, and I think it could have been possible for this to work had the expectations been correct on the front end.

We are making a ton of improvements and new functionalities are being added daily, and while we regret that you’ve not had your ideal experience, we welcome your organization to return to Kindful in the future if you feel our database matches your needs.

Kindly,
Kaylee

 
 

Martha from National Breast Center Foundation
Specialty: Healthcare & Hospitals
Number of employees: 1 employee Employees number: 1 employee

September 2016

September 2016

Kindful Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Relatively easy to use. I like the ease of adding new contacts.

Likes Least

Difficulty in getting additional training or tutorials

Recommendations

Be persistent in trying to get additional training

 
 

Millie from King's Daughters Day Homed/b/a King's Daughters Child Development Center
Specialty: K-12 Education

September 2016

September 2016

Their help center is almost instant and that is very good!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

We had used our old software for about 7 years and we felt it was so behind times in their offering, so Kindful was good at helping us take our data and convert it to their system. We get so much more information about our donors. We are able to use credit cards,email and a lot of other methods of communication that we did not have access to before.

Likes Least

I cannot think of anything that I really dislike about this product and the vendor is really great.

Recommendations

We went on line and got the names of about 5 companies and talked to and/ or saw demonstrations from these companies. We also chose Kindful for their location.

 
 

Petrina from Maurice AC Kirkwood Jr Youth Foundation
Specialty: Other

August 2016

August 2016

Learning as I go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The people and the software capabilities. The amount of support you receive is great and needed for all newcomers.

Likes Least

I currently have no dislikes for this product or vendor at this time.

Recommendations

Pay close attention to you wants and needs. Especially future operations of your organization.

 
 

Chris from Wrexham Foundation
Specialty: Higher Education

December 2015

December 2015

Kindful is the winner

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

- Great user experience. Clean. Simple.
- Customer service

Likes Least

Import process because we had a more sophisticated setup.

Recommendations

Kindful is a great team. I have confidence in buying this product.

 
 

Carly-Ann from Alliance for Historic Wyoming
Specialty: Other

November 2015

November 2015

Great host for ALL of our donor data, and the best support I can find

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This product is so much more sophisticated than the multiple Excel sheets we were using previously. It's taken us some time to learn the program, but Kindful offers very comprehensive customer support. They are quick to reply, and will work with you until the problem is resolved which is excellent! I love that our MailChimp account, Quickbooks, and PayPal and Stripe all integrate directly with Kindful. This saves us hours of work shuffling data around, and makes creating reports a breeze.

Likes Least

The learning curve for Kindful has been steep. Making the jump from Excel to Kindful has proven challenging, but has ultimately been worth it. We had trouble with our data getting pulled in twice, and had to spend a fair amount of time merging records and making corrections. There are also many features of the product that we were unfamiliar with. As we continue to use it, and learn just how to run reports and how to add data to client records things are improving.

Recommendations

Think about what your organization needs in a donor management software, and then make sure that you can get the most systems to integrate. This should make your life easier, not more complex. Price was also very important for us- theoretically being more organized with a software like this will allow us to bring in more donations, but finding the right price point was critical to our keeping a balanced budget.

 
 

Betsy from Saint Stephen the Martyr Catholic Chapel
Specialty: Churches

November 2015

November 2015

Kindful Great for Nonprofits but Still Working Out Kinks

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's hard to beat Kindful's attractive interface and friendly support.

Likes Least

Kindful is still in transition it seems. Everything doesn't run perfectly smoothly, and updates happen frequently.

Recommendations

I would think about what exactly you want to be able to do, and specifically ask how it work be accomplished in the software.

 
 

Joellen from Development Director
Specialty: K-12 Education

November 2015

November 2015

It has been very problematic. Glitchy, inaccurate.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It would be great-- if it didn't have so many issues on the back end. I like the look and feel of the software platform.

Likes Least

Seems like the software has so many issues, bugs, and inaccuracies.

Recommendations

Don't buy it. Go with another software of comparable price.

 
 

Janelle from Texas Burn Survivor Society
Specialty: Human Services

October 2015

October 2015

Outstanding Product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

As a small non-profit we were looking to manage all of our contacts in one place to be more effective and efficient. Kindful has definitely met this need with the integration that is offers with third party vendors. It has definitely accomplished what we needed.

The on line support has been great through the entire set up process and with every integration. The support staff is very prompt in answering our questions. We absolutely love Kindful!

Likes Least

I have not experienced one thing that I dislike about the product or the vendor.

Recommendations

Know specifically what you are wanting to do with the product.

 
 
 
Showing 1-20 of 49

Samantha from The Hands and Feet Project
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like the simplicity and aesthetically easy to follow look of the software.

Cons

Like any software, nothing is perfect. However, it gets the job done. I think it needs a way to not repeat customers.

Review Source: Capterra
 

Kiana from Love Thy Neighborhood
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Excellent product for the price! Fits our needs perfectly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The quality of donor management system we receive for the price is far above what we were receiving before. My questions are all answered quickly which I appreciate also. And having the crowdfunding platform built in saves us TONS of time!

Pros

We love how easy it is to use, very user friendly! We also needed something that had crowdfunding built in and Kindful provides that! I also love that they integrate with so many different services.

Cons

The reports are not as intuitive as I would like but nothing that you can't overcome with a little practice.

Review Source: Capterra
 

April from Aruna Project
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Best system we use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Since I am the only one in systems, this allows me to stay in touch with our donors and also update our staff of budgets and donations and registrations from my dashboard. Whenever I have a question (which is frequently) they always answer right away!

Pros

It is easy to use, and they are willing to work with others. If they aren't a partner with someone, they will do whatever it takes to have you connected into the CRM to see it there.

Cons

Filters and contacts. They have partnerships, but if you aren't constantly watching all of your data, there will be duplicates, and figuring out how to filter takes awhile to get used to. Yet, all the info is there, so it isn't all bad.

Review Source: Capterra
 

Mark from Naomi's Village
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Kindful works!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been overall pleasantly surprised by Kindful. I think they offer good value for the money and were a huge upgrade to how we did things before. I would highly recommend them!

Pros

Kindful easily allows me to be able to see all of my donors that gave each month as well as allowing me to sort by who has not given in any given month

Cons

Its not as easy to perform custom searches as it could be.

Review Source: Capterra
 

Chrysa from W.O. Smith Music School
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Solid CRM for nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer service is wonderful.

Pros

Kindful makes it very easy to generate reports and track donor habits within its system. As someone who spends most of my workday in Kindful, I appreciate its clean layout: it's powerful without overwhelming a user with fancy buttons and piles of data in your face.

Cons

Once you get beyond basic functions of this CRM, some of the more advanced functions are less-intuitive to figure out.

Review Source: Capterra
 

Briona from Out Youth
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Grateful to Kindful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very pleased! It has completely changed the way we interact with donors.

Pros

The user interface, our donors love being able to log in and update their info and see their donations. I love that I am able to go into the system and fix anything that the donoros may need as well. I also love the fundraising pages.

Cons

At first it was a little overwhelming, having so much information, but now it helps being able to run all of our reports.

Review Source: Capterra
 

Kathy from Wipe Every Tear
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are so many beneficial features offered on Kindful! The year end tax features are some of my favorite! The customer support is so helpful and is always available when you need questions answered.

Cons

There are so many features that sometimes you can get confused trying to do the simplest tasks.

Review Source: Capterra
 


August 2018

August 2018

Kindful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the new dashboard. It gives a very helpful look at the main overarching things that I need to look at.

Cons

You can't search people by birthdays. You have to do it by the specific year, which is just a pain. I wish you could search by just "July 10th" or "July birthdays." It's also difficult to search by a specific program or cause without seeing every single transaction a person made - even those not to that cause/program. I also wish you could filter out donations to specific programs.

I also don't think the search option for "near this city" or "within X radius" works well. I tried using it for a fundraiser last year, but I ended up having to manually add people to a group by going through all the tiny towns and cities around DFW.

On the dashboard, I wish you could look at the people that are within the 3 tiers of donors, so we could actually targe those people more easily.

Review Source: Capterra
 

lee from LaGonave Haiti Partners
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

good value but....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Has been very useful in tracking donors, noting affiliations, creating target groups

Pros

it is easy to get going on Kindful and the product is excellent value

Cons

it is hard to customize a donation page -- particularly with areas for memorial gifts

also cumbersome to do mailings and other follow-up

Review Source: Capterra
 


August 2018

August 2018

Great if you're flexible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, it gives us a lot of functionality especially for the price as compared to our former software, but at times gets a bit frustrating and/or time consuming. The service team is very helpful and on-going updates continue to improve the software and the software apps that can be used with Kindful.

Pros

Kindful is easy to use especially after the latest redo of the menu options. It's fun to use and I love having it sync with our donation page and being able to do special things like peer to peer fundraising and syncing to CrowdRise when we have special campaigns. It's great for automatic receipting and keeping an annual summary available to donors. Donors also an login to their account and do updates which really is a time saver for me - I do fewer updates on expired credit cards and address changes for example. The people who work for Kindful are very professional, friendly and helpful.

Cons

At times we get a little frustrated trying to figure out how to pull certain reports and often I run a report and then edit it in Excel. There's not a lot of flexibility as to how the report is printed. Also finding the group we want is sometimes difficult in the software - again, I may get it to a point and then manipulate the report in Excel. Some tasks in Kindful seem to take more steps than I'd prefer - somethings can be bulk updated but not all things for example.

Review Source: Capterra
 

Thadeaous from Understudy
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great for small arts nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great. I even had one issue when initially setting up my database and they helped me out quickly and were very friendly.

Pros

the integration with other platforms, and the functionality of being able to segment audiences.

Cons

I wish I could talk directly to other organizations that use the software in the same way that I do, so we could exchange information and tips on how we use the software. Something like a forum

Review Source: Capterra
 

David from IDEA Ops
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Mid-sized nonprofit with donor management needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love the user friendly-ness of the software, especially for our donors. It is great for capturing info but we need to be able to sort and filter the info better.

Pros

Allows donors to designate their donations

Cons

We have some needs that Kindful does not provide:
-Ability to log calls within a donor's profile
-Table Within Contact with custom columns
-Auto-sync emails with donor’s profile
-Improve the note taking feature
-Individualized dashboard that shows the tasks and call history for the admin logged in.
-The ability to search donor profiles based on amounts they donated to specific programs/campaigns
-Be able to track all donations on each individual contact.
-Need ages for all donors so that when I’m calling I’ll know which generation of a family I’m calling
-Be able to actually see the pictures on each person’s profile. Not just a tiny circle that cannot be zoomed in on.
-Be able to tab between cells when entering or changing information in existing donor profiles. We currently have to enter and select “edit” for the next cell. (i.e. entering address changes)
-Being able to track recurring donors for those who send checks in monthly. The only way I can see to do this is making a group, which is fluid over time and doesn’t allow us to pull accurate historical information if a donor stops sending checks in and gets removed from the group.
-Attempt to make kindful by name and by email not just email. (Make it so that families don’t have to use a random email for their 14 year old.)
-Create a way other than the cause page for donated money for a mission trip will show up on the individuals profile not just their own donations.
-ability to search by birthday month

Review Source: Capterra
 

Torrey from NAPS
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great service, quick response time, always willing to help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Their customer service team is tops. They have a quick response time to messages and if something is not available they will brainstorm with you on possible workarounds.
The service is simple and streamlined, so you can log in and get your work done.

Pros

It greatly streamlines the steps in the process of connecting with our donors. They have a ton of integrations, which means that you can connect your data without all the hassle of extra steps.

I like the ability to assign tasks to other members of my team, to make sure that we stay on track.

Cons

Needs more customization in the acknowledgements.

Review Source: Capterra
 


August 2018

August 2018

Start With One

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love the integrations! Stripe and Quickbooks especially!

Cons

Just wish that there was an option for when someone makes a donation that they could do it IN HONOR or IN MEMORY of someone and a e-card sent to a designated email

Review Source: Capterra
 

Michael from THRIVEGulu
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Very Helpful for Non-Profits

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Very positive!

Pros

I'm notoriously terrible with technology -- it intimidates me and I never want to try out a new platform / application / software. But, as the Executive Director of a non-profit organization, I often don't have a choice. So, one day, I made the plunge into Kindful. And I'm so glad I did! It's easy to use, logical (at least for the way I think), and very helpful.

Cons

I would say that there is a "simple" way to use Kindful -- that's what I do, and for the most part it covers all of our organization's needs. There are, however, quite a few additional features that I don't use. It's partly my fault, because I'm generally not good with software programs in general. But, there are a few things I have looked into but decided to abandon because they weren't easy enough for me to pick up quickly.

Review Source: Capterra
 

Liz from Naomi's Village
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Kindful user review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I help to oversee a child sponsorship program and Kindful has helped us get more organized in keeping track of sponsors and finances.

Pros

I like that you can set specific search criteria and create reports based on those.

Cons

It can be a bit confusing to know exactly how to find or limit search criteria.

Review Source: Capterra
 

Lisa from Frankie's Friends
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great fundraising software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Projecting revenue and researching donors is more compatible.

Pros

Ease of use, intuitive and easy reporting.

Cons

It is evolving always...so I have no complaints!

Review Source: Capterra
 

Todd from PEER Servants
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Definitely Consider Kindful for Your Small Non-Profit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Kindful has given us virtually everything we need to streamline our donor management operations and allow us to use our limited resources more effectively in pursuing our mission.

Pros

Easy to use, attractive, fantastic (very timely and competent) customer service, reliable, sufficiently robust features for our purposes, and always adding new features.

Cons

Small functionality hiccups here and there, still needs to be a bit more robust for crowdfunding, but overall, excellent software for the price.

Review Source: Capterra
 

Caroline from TeenTix
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Kindful for our 1000 donor non-profit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Kindful is easy to use and very user friendly. Their help staff is responsive and fast. For our small shop, this CRM works great. Displays are simple and visually appealing,

Cons

There are some functions that don't exist yet in Kindful, though the team assures me they will add them. Occasionally I haven't been able to manipulate Kindful for a particular report, but these instances are rare.

Review Source: Capterra
 

Lance from Green Egg Media
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Easy to use, helpful support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We highly recommend Kindful to all of our clients at Green Egg Media who are looking for a more robust and feature-rich DRM at a reasonable and fair price. I have been happy with Kindful. It is clear that the sales team is pushing hard to extend their reach, including offering incentives for us to sell their product to our customers; however, I have specifically asked them to give our customers additional discounts instead of sending me a kick-back, because I want to recommend them because they have a good product, and not because I receive any type of financial gain by selling for them.

Pros

Green Egg Media is a web development agency, and we use Kindful with many of our non-profit clients. Kindful is very easy to use and has an API, as well, for custom integrations when our customers need them. The support team is very helpful, both with initial setup and with customizations. The support team has basically handled data migrations from other systems for our clients, freeing us to focus on the more interesting and custom work.

Cons

While there is an API, it isn't able to handle everything that we would like, especially when it comes to matching up records between multiple systems. We were able to find some workarounds, and the support team was helpful, but it took us some time to resolve the issues. I am hopeful that our feedback will help improve the API going forward.

Review Source: Capterra