Kindful Software

4.48 / 5 (252) FrontRunners

Our advisors have recommended this product 46 times in the last 30 days

About Kindful

Kindful is a cloud-based online fundraising and donor management solution designed specifically for growing nonprofit organizations. With this solution, nonprofits can manage three core aspects of fundraising - managing online giving, building donor database and generating donation insights.

Kindful helps nonprofits to design unlimited numbers of interactive online donation pages. Each donation page can be customized according to different types of campaigns. A recurring donation management option allows the system to automatically accept donations from regular donors on a periodic basis. With one click integration with leading social media platforms, campaigners and donors can share their activities on Facebook and twitter.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

252 Reviews of Kindful

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(153)

153

4 stars

(78)

78

3 stars

(11)

11

2 stars

(6)

6

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 252 results

December 2019

User Profile Picture

Nikki from Dry Bones Denver

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

Great for a mid sized non-profit and amazing customer service

Overall, I love the ease of use of the software. My team isn't intimidated by it and are able to get on and navigate it well. Usually, if there is something that isn't easily available, the Kindful team will find a work around for the problem.

Pros

I love the ease of use of this software. And when I don't know how to do something, their customer service team is always available to talk and will figure it out. Kindful's customer service is beyond anything I have ever experienced.

Cons

There are a couple of features that I think should be available but are not. However, I have found that no software has it all.

Reasons for Choosing Kindful

Price, ease of use, and the robustness of the information organized.

Reasons for Switching to Kindful

I needed a software that was more user friendly so that my team would use it.

February 2021

Gail from Lake Michigan Sail Racing Federation

Company Size: 1 employee

Industry: Recreational Facilities and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Finally, a CRM for a small non-profit

The onboarding process went well, having a dedicated agent was great. The dedicated support is great--just remember it's business hours only. The records are being kept, I'm handling fewer checks, I can record checks into the system and at the end of the year there will be complete records that will greatly simplify the organization's tax return preparation.

Pros

I like that it allows you to combine duplicate records for people easily. It does a great job of tracking income. It is so powerful on details it's going to take a while to get fully up to speed--you want this. I like that it's easy to embed links to different payments records to aid with bookkeeping.

Cons

There is so much to it that using logic in its search tool is necessary. I think a little bit more of it could be assumptive. I wish there was a prompt at log in that there are pending duplicate records to check. It's challenging to set it up for a membership organization with multiple dues levels and different types of memberships, but we figured it out. I still have a ton to learn. It wasn't made clear that when I tied Kindful to Constant Contact that all the fields I had purged from the imported spreadsheets would get pulled back in. I will have to spend a lot of time going back in to clean that up.

Reasons for Switching to Kindful

The Joomla! plug in to PayPal would fail 1 in 6 uses, with most failures being lost memberships. Having to maintain Excel spreadsheets for the 3 categories of memberships was very time consuming. Having Kindful tied to ConstantContact is helpful. Kindful Payments is terrific! Having the option for ACH is a great thing. Having the option to offer for users to cover the cost of Payments has resulted in all but one user opting in to do that. That's a huge cost savings for us.

February 2021

Jim from Good Samaritan Network

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

February 2021

Strong for "Cash" Transactions - NOT so Strong for "Non-Cash" Donations

Currently, our overall experience is rough to say the least - particularly with "non-cash" approach/needs. They have made the "non-cash" part of this software so cumbersome that it truly has become a "time waster" and not efficient for us. Their team has certainly attempted to be helpful - but most times it's merely referencing "blog" articles, link, etc... (which I've typically done BEFORE ever reaching out to the support team). And, suggestions don't really appear to be taken seriously - since no one follows-up with those, nor do they indicate any changes for upgrading and/or making significant changes based on suggestions.

Pros

Ease of use is fine for "cash, checks, credit card, etc." transactions - but NOT for "non-cash" donations. Monthly subscription and pricing. I also really like the "interface" and virtual/multiple access for our entire staff/team. The "dashboards" nice - but missing a lot of detail - especially for "non-cash." I do like the "help" section which is part of the dashboard - which allows you to also ask direct questions and provide a related URL. Integration is nice - but even then the vendors have issues related in how they actually integrate with Kindful proper - adding more work in the end (ex: ClickBid).

Cons

Kindful's treatment of "Non-Cash" donations is so far removed from the way "cash, checks, credit card, etc" transactions are handled - it simply works against us and makes to many "hoops" to jump thru in attempting to manage data for "non-cash" donors. Especially, since 85% of all our donations are "non-cash." If you have a lot of "non-cash" donations - this is probably not the best choice for you at this point. The "email editor" is archaic given today's need for appealing design and fast-paced email communication cycles - to all areas of donors. The "dashboard" is nice - but again is geared mostly to "cash, check and credit, etc" transactions and not "non-cash" - and limited stats. Attempting to prepare and issue "tax receipts" for ALL donors - has been extremely difficult and frustrating. The "reporting" approach is cumbersome and not instantly informative in regard to statistics, especially. Most reports have to be exported to sort and manipulate the data. Further, most PDFs and reports have to be "sent" later from Kindful - there's very little instant access/immediate download.

Reasons for Choosing Kindful

They were both on my top list. I felt the Kindful "interface" was more "user-friendly" for our staff/team, thinking the majority of features were pretty identical. I was wrong. However, the "non-cash" and the limited "email" capability (beyond an external subscription) approach in Kindful has become a repeat offender for me and continues to frustrate - time after time - when working on "non-cash" donations, follow-up and approaches.

Reasons for Switching to Kindful

We needed to switch to something with a reasonable cost - and some updated features. We liked the ability to have monthly subscription with Kindful - and we like the integration idea.

February 2021

Clay from Just One Africa

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

February 2021

Valuable Insights into Donor Care

Overall, I am happy with Kindful and the tools it provides my organization. It easy to use and my staff is not overwhelmed with using it. Their support team is top-notch and always able to help walk me through fixing an issue or answering a question.

Pros

I value our donors and I want to know how best to care for them and followup. I like the ease of use in creating new transactions and the automated reports. I like the reporting capabilities and ease of getting the data I need to manage our organization. I like that my staff finds it easy to use.

Cons

Entering a single new donor from a check takes additional steps to create the donor, then create the transaction. There is a batch tool that makes this process easier if entering multiple donations. There are some issues with reporting that make it difficult to pull everything I need. Most of these are one-off issues, but still important. I have not found the peer-to-peer tool easy enough to use where I feel confident that my donors would use it. I had to create a pdf to give to them to walk them through all the steps. I wish it had email and text message marketing built-in.

Reasons for Choosing Kindful

We felt it had the most important features for the best value.

Reasons for Switching to Kindful

We needed more functionality at the time (this was 4-5 years ago). I know Bloomerang has grown over the years and even now purchased Kindful, so we will see how that merge goes. I feel it could be a very good thing as both organizations have good tools to offer.

February 2021

Jennifer from Foundation for Community Care

Company Size: 2-10 employees

Industry: Philanthropy

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

No regrets switching over to team Kindful!

Very glad we found Kindful. We have had tremendous support. Response times are consistently timely. Appreciate the opportunity to access trainings and webinars quite regularly. I feel that this program is one we can grow with. Kindful gives us access to data in a simplified format to easily view and share. Looking forward to what is next with Kindful.

Pros

Affordable, user friendly for us and our donors. Really appreciate that it allows our donors access to their own accounts. Compatible with multiple other apps/tools - and constantly expanding the list.

Cons

More access to some of the data. Appreciate that their are some information/options but they are only for viewing and not reporting. There are some aspects that are specific to our needs so understand how some requests aren't common enough to justify a change. There are times when there are asks and I will get a very vague answer - this is where a user group could be very beneficial. Those of us on the users side can share how they handle aspects of accounts, tricks and tips, or feedback from peers. I have participated in user groups in the past and gained a lot of relatable insight and views from all angles. Have Kindful reps be a part of the group so that they can take info back to enhance the user experience as well as comment on issues, ideas, or why something cannot be done/implemented. Great way to keep users invested in the progress of a good program!

Reasons for Switching to Kindful

RE was just too much - too expensive, too many tools that we were paying for and not accessing or needing. Help was not convenient or timely - except..... they had a FB users group and I always turned to that first, second, and third....I appreciated the ability to return to that group - relatable questions, scenarios I hadn't even come across yet but benefitted from the info, files accessible as needed, etc.