Memberzone works well for Business Associations

We have been using Memberzone for the last 4 years and have found they offer products that grow as our organization has grown. We are able to pick the modules that meet our business needs. We also like the fact that we do not have to sign long term contracts that would lock us into products that would become obsolete and fail to meet our needs. We appreciate the fact that they are continuing to improve the tools based on customer feedback and needs as well.

Pros

Pros of the software include the customer support. Since we are an all volunteer organization, training, knowledge transfer and stability of the system are important to us.

Cons

Cons of the software are I would like some additional user levels for the administration staff so we can easily track what volunteers to and better protect our data from lower level volunteers

MemberZone has been an Asset so far! Great Customer Service

We switched over our database and website management platform from another company who just wasn't cutting it, and MZ's customer service is probably the best I've seen anywhere. They're polite, intelligent, and easy to work with. They answered all of our questions quickly and are always making suggestions for ways in which their system is limited. The database could use an update... it's not always easy to find what you need and may not be perfect, but they do make continuous updates. The website portion is pretty good, and we've gotten very positive feedback from our members. The price is reasonable for what you get. We've heard they came out with a more user-friendly platform, so hopefully we'll check that out at some point. We love their chat system, and they also communicate via email and phone so you have options!

Pros

The wide range of features and the ease of making updates to the website.

Cons

Certain limitations to the features, like a better method of organizing sub companies and reps in different company locations

Robust MemberZone Package Makes Chamber Management a Breeze

We've been using MemberZone for our business chamber for a few years now, and we have thoroughly enjoyed this package. We are a growing organization and the software really helps us stay on top of things. We especially like the thorough customer service and the different ways of getting assistance when we need it. Training and help services are outstanding! The content management system is relatively easy to navigate. We would highly recommend MemberZone to other chambers or business associations.

Pros

Great customer support. Terrific flow between content management and database. Unlimited cloud storage.

Cons

I would like a more robust search engine and ability to filter search criteria. There is some need for a more advanced editor.

MemberZone Function & Use Review

I mostly use the program to manage our membership and representative directory, calendar events and registration, receive online payments. I like the calendar and online registration feature. I am learning to use the mailing/group lists, but wish it was a little more intuitive. I would like to have the option to add representatives by their titles or by a specific field. The customer service is great! They are very knowledgeable and quick to respond. Thanks!

Pros

Calendar, events registration, online payment option, directory, low maintenance database (MemberZone takes care of all the maintenance, yea!)

Cons

Not at intuitive for group/mailing lists. I would like a little more options for customizing fields.

Best membership software out there!

When I first joined our organization, we used spread sheets to track all of our members and events. It took some coaxing, but I was finally able to convince our board to invest in membership software...and I am so thankful they said yes! Memberzone has been a God send! Not only does the system make my daily tasks and communication with members much easier, it gives us a totally professional appearance! I can't say enough about how great this system has been for our organization. It's like having another employee and the customer service is the best! If you aren't using this software, you are working too hard!

Pros

It makes my life so much easier! It's like having another employee

Cons

It doesn't integrate that well with quickbooks. It's very time consuming transferring between the 2 programs and as much as I love it, it's not cheap.

Small Non Profit still searching for the right software...

Every time I've called their customer service, I've been helped thru the problem that I'm trying to deal with, but sometimes I've been handed over thru several different people on just one phone call. It's very time consuming so mostly I don't bother calling with questions unless I'm desperate. The online video tutorials are not very helpful for specific questions or problems. It's buggy. I still don't totally understand why so many of our members have trouble accessing their member hub pages and aren't able to update outdated info on their own.

Pros

Helps us track our 3 levels of membership and collect dues. We've had some success enrolling members into workshops with the option to pay online.

Cons

Where to begin...Back end is not at all intuitive with lists and committees that need to be populated in a separate setup in order to be functional.
We tried using their "event management" to sell and track ticket sales to a festival, which is our number one fundraiser for our non-profit of the year. It was near disastrous because GZ assumes your event is a business conference. We sold 2,000 tickets and had so many confused customers emailing us and calling asking whether or not they had actually purchased tickets. Many people said they never received any confirmation especially if they signed up on their phones. We will only use their event tool for in-house member workshops going forward and never again for a public event. We'll have to use Eventbrite or Brown Paper Tickets instead.
The Member Hub is clunky and not one of our 70 + members actually uses it. There is no cloud storage included so the only items we can upload to the member hub to share with our members are text forms. It's OK for meeting minutes, but if we really want to share ideas and interactions between members, this is not the place to do it.
The fees that GZ (or Stripe, which they partner with) takes out of online credit and debit payments are not clearly communicated. So for instance, the festival that we sold over 2,000 tickets for online...accounting for the money is a nightmare because there is no flat rate. The average rate was really high like over 5%!

A tool to manage membership with a couple flaws

Pros

It is fairly easy to understand
Transition to software was seemless
Functions are available to do great things
Fairly affordable

Cons

Does not come with any live training, online webcasts are difficult to watch then try to use
Does not integrate as well as I would like with quickbooks
Reduction in service limits its usage

Great organization for my membership.

Pros

Very easy to pull up members accounts, billing information, general contact information, and the reps information. Making membership mailing labels and membership reports is very easy with this software. I use this software to easily find any membership representative information I need. This software has also made it easy to look up and find a member.

Cons

The only con I have for this software would be the new update, i'm so used to the old version it'll take time to learn the updated.

GrowthZone

It has some versatility! It functions well and does what we need it to.

Pros

We use it as a CRM, we are not a chamber. The price point is great and it actually works well for this. I love that I can email directly from the program. It keeps track of my emails and lets me set reminders. The reporting is pretty good too.

Cons

It can take a while for the customer service to return and resolve emails. I can't call in either for help.

Growth is excellent association management software!

We moved to GrowthZone from another Membership system, and could not have been happier. The migration of the front and back end info was seamless, the support is excellent - especially the chat functions. I am easily able to navigate and learn more about the backend without being a developer of any kind. It is easy for users and the front end is so nice for Members!

Pros

I liked the abundance of features that we are able to offer to the membership - from dynamic profiles, to group emailing, to social media feeds. Our Members gained a whole bunch when we moved to GrowthZone (formerly MemberZone)

Cons

I did not like that I could not fix Member's profile addresses myself. If they had a company name change, the old name showed up in the profile address unless fixed by their support. That should be something a back end user can fix easily.

MemberZone for ASA Northwest

ASA Northwest would highly recommend MemberZone to anyone that is looking for a high quality Total Customer Management System. The customer service with MemberZone is outstanding, they are always there to help you with anything!

Pros

The ease of use and having our members be able to interact with each other; having our members able to see their current due structure and what invoices may be left open.