GrowthZone Software

4.45 / 5 (155) FrontRunners

Our advisors have recommended this product 7 times in the last 30 days

About GrowthZone

GrowthZone, is an online platform designed to help associations and chambers of commerce manage their members, events, fundraising, marketing, donors and volunteers and more. It is the first AMS with built-in marketing automation and sales funnel management.

An online application form facilitates member signup, and the data from that form feeds directly into other modules of the system, including billing. The billing application offers features such as batch invoicing. Engagement reporting allows non-profits to monitor members that are most engaged or most at risk. The system also allows users to build their own custom reports.

GrowthZone is suitable for associations of all sizes. It is web based so is accessible from a v...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

155 Reviews of GrowthZone

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(87)

87

4 stars

(57)

57

3 stars

(7)

7

2 stars

(2)

2

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 155 results

May 2018

User Profile Picture

Kayla from Coastal Bend Home Builders Association

Verified Reviewer

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Great organization for my membership.

Pros

Very easy to pull up members accounts, billing information, general contact information, and the reps information. Making membership mailing labels and membership reports is very easy with this software. I use this software to easily find any membership representative information I need. This software has also made it easy to look up and find a member.

Cons

The only con I have for this software would be the new update, i'm so used to the old version it'll take time to learn the updated.

March 2021

Mandy from Lansing Regional Chamber of Commerce

Company Size: 2-10 employees

Industry: Government Relations

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

GrowthZone is a Game Changer

I think our entire team has been extremely please with our entire experience. The customer support and attention to what customers want and implementing just that is fantastic. There's a few features that we'd love to see some improvements in (communications, reporting, and marketing automation).

Pros

The overall integration is fantastic and we love the customer support and the ability for us to submit an idea for improvement and for it to more often that not be put into development or rolled out fairly soon after.

Cons

There are a few newer features that just need a bit more development, mainly revolving around communication analytics. We'd love to use GrowthZone exclusively for our communications, but they just don't have the analytical reports we need. Right now we use Constant Contact, which GrowthZone has a great syncing feature with.

Reasons for Choosing GrowthZone

GrowthZone just had a better overall platform, knowledge bank, customer service, and specific-ness to Chambers that sold us.

Reasons for Switching to GrowthZone

We wanted something that was exclusively made for Chambers, had a truly integrated system and most important of all had a great customer support team that was there to help us/provide the operating backbone as we continue to develop more effective strategies.

March 2021

Val from ADMEI

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

March 2021

Could be great with a little work

We chose GZ because it offered us the ability to use the same company for website development and hosting and AMS system ensuring compatibility. We are very happy with the look and feel of our website and the CMS used to manage it. Our migration to GZ for the AMS side was rocky at best. Our project manager had never gone through a detailed conversion before. While she was very service oriented and nice to work with, her inexperience caused many issues. We like GZ's ability to give a good view of member activity. I like that when I am on the phone with a member, I can see their engagement, make notes, and create follow up task items. G

Pros

The user interface, look, and feel of the back end. Also like the ability to integrate with the company website to create a good member only user experience. It also has a pretty good project management system, though it desperately needs push notifications via email. The only notification it provides is a badge count on the top menu of the software. So if you are disciplined to check there, the PM works well. GZ also has a certification/continuing education component which we find valuable.

Cons

Customer support needs work. GZ is very slow to respond to issues. Many times entered tickets are not responded to (first response) for 3 or more days (I am not counting the automated message generated that the ticket was received and someone would review). And, when the "front line" or 1st level support team reaches out, frequently they aren't completely familiar with the ins and outs of the software, so the first 3 emails or 15 minutes of the call are spent teaching them how the system works. The communications functionality has a great vision, but is inconsistent and extremely buggy. It is difficult and many times impossible to send a merged email to multiple members. Members get emails or newsletters with the fields not merged properly. It feels like the database was not developed with a vision and as the software was enhanced and features added, bandaids were placed on the tables to make them work together. Field naming is inconsistent and many times not working as a true relational database. Feels like a consequence of growing quickly and not having one responsible group overseeing the programming growth. Different naming philosophy throughout different modules.

Reasons for Choosing GrowthZone

great salesman, price

Reasons for Switching to GrowthZone

We wanted a more robust website that was easily integrated and provided member only content capabilities.

March 2021

Derrick from Center for Management Terms & Practices

Company Size: 1 employee

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Great service and scalable

We switched from another platform because the user experience wasn't what it needed to be to make us competitive. We also believe GrowthZone will help us grow for many years. We also like the variable rate payment option, particularly in our early years.

Pros

We use the Events, Web Content (blogs), and Lists (contact manager) all the time. They're easy to use and produce a great-looking member experience. As we grow, we'll use more of the Reports to track engagement and renewals. The website editor is also great for designing something professional and for ease of editing. The support service is great. We always get an answer within a day.

Cons

The accounting menus could be simplified. The Boolean operators in list creation don't work consistently.

Reasons for Choosing GrowthZone

Full range of features, pricing, years in business.

Reasons for Switching to GrowthZone

See above (user experience), e.g., website and communicadtions.

March 2021

Karen from Aurora Chamber of Commerce

Company Size: 1 employee

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Good Value, Easy to Use

Customer service is excellent! When I submit a question, I have never waited longer than an hour for a response.

Pros

When I started 3+ years ago, I was happy to be able to take online training to help me learn the features and benefits of using this software. I keep looking for new training to help me succeed!

Cons

Emails get flagged as spam when I send to members thru ChamberMaster. I am unable to export email to outlook so my members get my communications.

Reasons for Choosing GrowthZone

I have had meetings with the other companies and they are more expensive and I don't think I would get the value that I get from ChamberMaster/GrowthZone.