NeonCRM Software


 

NeonCRM by Z2 Systems, Inc. is a cloud-based customer relationship management (CRM) suite for small to large nonprofits such as animal welfare groups, human services, and philanthropic foundations. Applications include marketing and outreach, fundraising, donor management, membership management and more.

Online fundraising capabilities help users keep up with changes in donating trends by enabling them to accept donations from multiple channels. Built-in online fundraising tools allow for email blasts, automated tax receipts via email, event registration tracking and automated membership renewal management.

Customized online donation pages mimic the look and feel of existing user websites, offering the ability to create branded donation campaign forms. Customizable event pages can also be configured to match existing websites, and users can send automated event notifications for registered attendees.

Online and offline donations can be added to each constituent record, including the amount given and a complete history of all past donations.

 

NeonCRM - Mission control dashboard
 
  • NeonCRM - Mission control dashboard
    Mission control dashboard
  • NeonCRM - Accounts home/dashboard
    Accounts home/dashboard
  • NeonCRM - Send email campaigns
    Send email campaigns
  • NeonCRM - Make a donation
    Make a donation
  • NeonCRM - Event registration
    Event registration
  • NeonCRM - Fundraising
    Fundraising
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

404 Reviews of NeonCRM

 

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Software Advice Reviews (333)
More Reviews (71)

Showing 1-20 of 333

Jose from Engineering
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

NeoCRM Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

So useful, I easy to access my staff and team. Even my reports done well through using this app/software.

Cons

Some Experienced slow loading but still manageable and helpful. Other least is need an internet connection to use all features.

Review Source
 
 

Lyndon from Jollibee Foods Corporation
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

NeonCRM is so GREAT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Consider your company size and budget before purchasing this product but it is worth it.

Pros

I love there customer service, you can easily communicate with them and they have a lot patients and time for you to solve your issues using there product. I love to recommend this product .

Cons

Until now while I'm using this product I don't have any negative comments on this but I want and still waiting for more updates.

Review Source
 
 

Arvin from Human Resources
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Review of NeonCRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's an all in one app in terms of supporting teams, accept or send donations. Well-organized app for me!

Cons

If you're a first time user, it's slightly confusing in some features but they have a customer support in all of your questions.

Review Source
 
 

Shelby from Montana FFA Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Neon is 10/10

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I really enjoy the fact the this allows us to multitask

Pros

It is easily accessible and allows all our work to be done in one place. Neon has allowed our office to be more functionable.

Cons

Sometimes it is hard to read the font, although im sure I could fix it if I dug a little deeper inside/

Review Source
 
 

Marielle from Technology Engineering Company
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

NeonCRM review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This Software is great for organized and creative people. Easy to use and all features are functional. I love making my report here.

Cons

You should watch tutorial if you are beginner, you need to know all function to make it easy.

Review Source
 
 

Audrey from Accenture
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

NeonCRM have all your needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product takes time to master, but when you learned how to use it , It makes so useful.

Pros

Customer service was so great they will teach you things you need step by step this product has a lot of features that are so useful and the system was so very comprehensive.

Cons

The only thing that product suffer is when you run this on an MAC , This product can open tutorials using Mac and that was so frustrating its more compatible using PC .

Review Source
 
 

Carmel from Healthcare Company
Specialty: Healthcare & Hospitals
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

NeonCRM Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I'm impressed with this app because it is people-focusing like donating or fundraising app. This is one of the user-friendly that I highly recommended!

Cons

So far it works fine! but if you are a beginner to use this app you should take their tutorial videos, and it takes time for people who are new to this.

Review Source
 
 

Eric from Interfaith Partnership for the Homeless
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great support, every step of the way, with tons of features to help reach your goals!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are very new customers to Neon, but so far our experience has been positive.

Pros

The system is very intuitive and navigation is fairly simple and straightforward. There are tons of resources available online and support is easy to reach and obtain when needed.

Cons

Some of the form building tools could be a little more user friendly and have more custom options. Import tool is helpful but has a few limitations when bringing in data from other sources and databases.

Review Source
 
 

Ashley from MCF
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

A decent entry level CRM.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This database is very clean looking and intuitive to use. Through the implementation process and using the sytem, the customer support was very attentive. There are some limited functionalities compared to some of the more robust (and pricier) CRMs available, but you do get a good value for your money.

Cons

Their peer to peer fundraising platform has limitations for structured events, but if you do a lot of standard peer to peer fundraising, it will work just fine.

Review Source
 
 

Whitney from Eliana's Light
Specialty: Human Services
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Very easy to work with and great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Helpful customer service
Lots of functionality
Great price
Lot of flexibility
Able to upgrade if you want later

Cons

Need to do a lot of prep of your data to prepare for uploading by yourself, which is understandable.

Review Source
 
 

Anne from Food Manufacturing
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

NeonCRM review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the customization feature that it has. The ability of automated emails and files. A lot of useful features.

Cons

There are some issues in other reports that occurs sometimes. Takes time to manage but it is all worth it.

Review Source
 
 

Brian from 'Burgh Vivant
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

NeonCRM for new nonprofit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

One of the better CRMs on the market now.

Pros

Neon checked off many boxes for our organization: events, ticket sales, donations, online store - in addition to database and donor management.

Cons

There's a bit of learning to do to use Neon to its max potential, but there is training available.

Review Source
 
 

Michelle from Food and Sweeten Preservatives
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Reviewing NeonCRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The way it supports donation program at all is awesome. Its features were not hard to navigate at all.

Cons

As of now, I do not have any cons or problem with this software. It serves all the requirements that we needed.

Review Source
 
 

Ashley from STARS
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

NeonCRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's not the best software but it's also not the worst

Pros

Simply put, NeonCRM does what it advertises: holds constituent data. It's nice to have a cloud based platform with unlimited users, and their knowledgebase is very robust.

Cons

If you're looking to customize your platform to the smallest details, this is not the platform for you. It's unfortunate that you aren't able to customize all of the front-facing pages. And if you do, you need to be knowledgeable in HTML/CSS.

Review Source
 
 

Jeffrey from Elev8Hope
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Knowledge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you, Customer support at Neon! We are excited to get the crm yo and running. So much power in this platform! Integrated with all of the tools that make sense.

Pros

The knowlagable sales team and the demonstrators were amazing. Neon is very user friendly and is packed with powerful tools to help your organization be successful.

Cons

No cons at this time. The integration step was easier that we thought. Make the plunge. It is worth it.

Review Source
 
 

Courtney from SERVE, Inc.
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I've looked into several different donor relations databases, and Neon was hands down the best we've seen. The customer service was definitely above and beyond, and truly set them apart from their competition! The database is very user-friendly and customizable. I can't wait to full start using it!

Cons

I don't particularly care for the fact that you have to pay an additional cost for the extra training. I feel like this should be included. If companies don't have time to watch all of the youtube videos, or aren't great at being self-taught, then they will not be able to get the most out of the system, and will be more likely to cancel the services. If the customer doesn't understand the database and how to use it, then it will ultimately be a waste of money for the client (which means NEON will lose their business). Small non-profits like mine, who are looking to increase fundraising and donations, just can't afford that extra cost.

Review Source

  Response: The Neon Team, Z2 Systems, Inc.

Date: September 2018

September 2018

 

Hi Courtney,

Thanks so much for your kind words about your experience with our team! We are happy to have you on board.

To address your concerns regarding training, let me say that we strive to provide training options suitable for all of our clients regardless of budget, size, or learning style. Our online knowledge base at support.neoncrm.com has in-depth guides and videos to help new users get started and experienced admins take their CRM to the next level. We also have an active community forum and unlimited ticket support included with every service package. For those who would like more customized, one-on-one training, we offer a range of services and pricing that includes chat, phone support, on demand training, and extended training & consulting.

If you'd like any assistance finding the training and support options that are right for you, drop us a line at clientsuccess@neoncrm.com. We're here to help!

-Your Neon Team

 
 

Peter from Jung Society of Utah
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Just completed a 5 month comprehensive review of Non-Profit CRM systems and NeonCRM came up as our 1st choice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great features and functionality with terrific options to customize and establish the foundation for future growth. Sales support superb and on-line help and training videos are outstanding. Given the scope of the features and functionality the user interface is intuitive and relatively easy to navigate. Very happy with reasonably priced consulting options to help us transition from our current platform.

Cons

We have found that setting up templates for email campaigns is not user friendly as it is not a what you see is what get, easy drag and drop process.

Review Source
 
 

Greg from Oregon Rail Heritage Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great Onboarding Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Full-featured, good value. All our questions regarding working with Neon were answered with patience and professionalism. Good follow-up by our business consultant to get us started. We appreciate the attention to our needs, and detailed information he gave us.

Cons

I cannot comment on this question. We are just getting started using the software to make an intelligent statement.

Review Source
 
 

Alisha from LAKESIDES RIVER PARK CONSERVANCY
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Working with Bryan and Erin has been great!

Pros

We love that Neon is customizable, intuitive and user-friendly. It's everything our small non-profit needs and more.

Cons

None that we've found, everything has been great so far. We have no complaints at all! I only wish I had found Neon sooner.

Review Source
 
 

Felix from Corporación Estelio
Specialty: Higher Education
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

It is not software for newbies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is an attractive software in its interface (LOCK & FIELD) in addition to being very, very flexible, many functions, tutorials, webinar, help center, it is a bit complicated at the beginning, but understanding it exceeds expectations. Superior in the creation of customer database (DataField)

Cons

Integrations / Interfaces with other systems / networks are not at all friendly / efficient, managing accounts / Events is cumbersome, very personanizable, (flexible) ... but such flexibility confuses, you need highly qualified (expert and functional) staff to get you out 100% to the investment ..

Review Source
 
 
 
Showing 1-20 of 71


August 2018

August 2018

Significant investment of time required to make good use of this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Neon CRM has good customer service with friendly and helpful representatives. The CRM does have basic integration capacity and CRM functionality. They will waive the monthly fee for PayPal Pro if you use it as your payment processing gateway.

Cons

This software is not remotely intuitive. It requires hours of watching video training guides and reading supporting documentation to become sufficiently oriented to the software. The design is very basic and unaesthetic, and the pricepoint is high for the value. There are extra fees for data migration, advanced support, initial consultation and the use of other modules.

Review Source: Capterra
 


June 2018

June 2018

Close to everything I want, but not quite there.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is convenient having an all in one nonprofit CRM rather than using multiple services (like Excel, DonorPerfect, MailChimp, etc.)

Pros

NeonCRM bundles together database management, email communications, event registration, and membership payments. It is more convenient than using separate services for each feature. The Neon team updates frequently and introduces new features and integrations. They have an extensive user submitted FAQ database.

Cons

Neon's marketing schtick is that their product is designed by nonprofit professionals. Using NeonCRM, I quickly realized I want a product designed by software engineers. There are small annoyances like not being able to use the 'enter' key to submit search queries and larger issues like not being able to use custom membership forms for individual or household memberships (only business memberships). Their customer service is limited to two email addresses per license.

Review Source: Capterra
 

Mary from Logistics

March 2018

March 2018

Good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is great for running reports and the ability to assign tasks once you get past the learning stage.

Cons

Learning a new software is always a challenge. If only it could be easier to get setup. It takes a little while to get going.

Review Source: Capterra
 

Anae from Publix
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Very helpful for organizing funds for a non profit. Takes a lot of stress off small non-profits

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Organization, and a better understanding for buisness

Pros

This software basically can be built into the non-profits website so its fairly easy to use. Its truly an amazing software because it can be stressful to run a non-profit

Cons

Challenging to understand at first, but how-to videos are helpful. Too new to know any limitations. Once you get the hang of it its very helpful

Review Source: Capterra
 

Amy from Women In Toys

December 2017

December 2017

Support is amazing but functionality isn't up to par.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Amazing customer service that is quick to respond. They have a web portal you can submit a problem through and they respond or fix it immediately.

Does a great job managing members.

Cons

Data collected from forms is near impossible to work with and you can't share it with your team. It is not collected in an easy to view format, rather a spreadsheet that includes ALL account data for the person responding the the survey. Each time you want to look at the results you have to download a new report and reformat.

There is no way to limit an event to paid members. You must offer a "default" ticket that anyone can purchase.

Website user have to login each time they go to an area of your website that is for members only. Neon sells a custom plugin called Single Sign-On to correct this problem for an additional money. Without it, users get stuck in a cycle of logging in and not redirected to the page they were trying to access. Every time you log in you is taken to a member dashboard instead.

Review Source: Capterra
 


October 2017

October 2017

Too Little for Too Much

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

While researching a new CRM for our organization, we liked that NeonCRM included features like Quickbooks integration, MailChimp integration, custom forms etc.

Cons

They really don't do well to inform you how little is available at the entry price. Every integration they showcase and even the ability to create custom forms comes with an additional monthly fee which also increases when your contacts increase beyond your current pricing tier. Our biggest issue is that PayPal discounts are not recorded, so when you push your donation transactions over to Quickbooks, you have to manually edit all of those sales receipts to include the discount from PayPal. Also, any recurring monthly donors in PayPal will have to give their credit card information again in the new Neon process which could run the risk of losing donors. Overall it has not delivered up to our expectations and for a smaller organization, it would be very costly to have all the features. Customer service comes at a fee
and that is not even available until after you purchase the setup call and until you've been a customer for at least six months. Meanwhile, the online support largely results in waiting for hours and then them referring you to a guide you've likely already read. Massively frustrated with this system and it has taken us forever to get it up and running, which has proven to be a waste of time anyway because it can't do what we'd like it to, or at least not without an additional fee.

Review Source: GetApp
 

Jed from Ames Free Library

October 2017

October 2017

Great features that are affordable for a non-profit's budget

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We received a one month trial that allowed us to explore the CRM with access to most of the features. The product is intuitive and user friendly and includes lots of options for customization. The flexibility to be able to add services as we grow into them is greatly appreciated as well.

Cons

I don't like the self-import limitations that havebeen imposed that make it difficult to import things manually, and not have to pay for it to be done.

Review Source: Capterra
 

Sara from Angels in Disguise
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Lots of functions, not easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The system has lots of functionality (tracking donations from multiple events, creating automatic thank you letters, end of year letters) and there are additional add-ons for more (crowd funding, integration into Quickbooks, etc). The ability to scale makes it more affordable than other bundled similar products that we looked into.

The biggest drawback is customer service. There is a large database of questions/answers, but without added expense, you are largely left to your own to figure out the system and set things up correctly. It's a good system for the value, but due to the lack of ease, I feel that we haven't utilized the system to it's fullest ability.

Pros

It gives a small non-profit an affordable option for keeping track of donations and donors.

Cons

Customer service isn't very good and since the system has a lot of functionality, it can be hard to navigate.

Review Source: Capterra

  Response: Z2 Systems, Z2 Systems, Inc.

Date: April 2017

April 2017

 

Thank you for your feedback, Sara, and we are sorry to hear about your customer service concerns. We pride ourselves on great service and take any bad rating or experience seriously. All service plans include unlimited and personalized online ticket support for up to two users, so we encourage you to contact our support team whenever you have system usage questions. Our online ticket support satisfaction rating is 93%.

Both the system and our online knowledge base are robust, but our support team is available to help point you in the right direction to specific guides or training videos that are most related to your questions and needs. We also offer additional help and Professional Services for current customers, such as implementation packages and personalized training/consultation. Our teams are here to help you get the most out of your system, and we plan to continue making improvements so Neon is easier to use and learn!
-Your Neon Team

 

India from Bermuda Sloop Foundation

February 2017

February 2017

Neon not so user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am finally manoeuvring my way around NEON I find it a but combersome particularly because we are a charity so in regards to man power we utilise volunteers who may not be technologically advanced. I feel it could be more simplistic/user friendly. As the main user I wish I could set a volunteer on data input or to modify records without my assistance.

Review Source: Capterra

  Response: Z2 Systems, Z2 Systems, Inc.

Date: February 2017

February 2017

 

Hi India,

Thank you for your feedback. We value suggestions on improving the interface and increasing user-friendliness.

Just last weekend we enhanced the default look and feel of Neon based on client feedback and user experience (UX) standards. We hope that it makes using Neon easier for you!

We also recently revamped our free instructional videos so they are easier to digest and comprehend. The ¿Account Management¿ video (link below) may be helpful for you and your staff since it covers types of accounts, adding new accounts, personalizing the account view, and more.

https://www.youtube.com/watchlist=PLS45j_Y18LRfnD1MRfikoIzG0uOXGmGmI&v=97G9VpDWBhc

Thank you again. We are listening, and we definitely plan to continue improvements to make Neon easier to use and learn!

-Your Neon Team

 

John from Veterans Yoga Project
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

From a consultant and user of neon crm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As both a user and as a consultant, I always recommend neon for any client who needs a self-service solution. I have not seen anything in the market that compares to the ability to create an online form for registrations, donations, memberships, constituent access and use.

In addition, the modules are all there for running a nonprofit - from the store, to events, to volunteers, there is a module and the cost for all of them is not significant.

Pros

the online forms creation is unmatched. The depth of the product is excellent and the reporting can give you what you need to get the data from the system.

Cons

The volunteer module. You can't delete applications and projects. It is the weakest part of the system.

Advice to Others

Don't put the burden of the implementation on the provider. Put a plan together for implementation and make sure before you buy that you go over that plan.

Review Source: Capterra
 

Marisa from sphds

January 2017

January 2017

Neon review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Neon is used to keep database for all our donations made to our company. It is a great way to keep all clients info in the system when needed at later times. It is quite easy to use basic functions.

Review Source: Capterra
 

Lynnee from Women's Fund El Dorado

December 2016

December 2016

Good value for the money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a nonprofit that only collects a 1.5% admin fee, we are very frugal. Neon is a very good value for the money. We use it to track membership, event registrations, interface with MailChimp for newsletters, etc. Once you become familiar with the interface it is easy to use and has many powerful features.

Review Source: Capterra
 

Jau from 1989

November 2016

November 2016

Excellent for NGO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this for my non for profit and it helps my team focus on what is important and emphasizes shaving time and money we can do what's important in our community

Review Source: Capterra
 

Barbara from Pediatric Oncology Support Team
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Not user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small charity and had never used crm before so we decided to jump in, primarily at first to register people for an event. It is not intuitive or user-friendly. There are training videos you have to watch before you can call in, but 45 minutes into them, they only answer the most basic questions. Forget customizing your forms or registration. We are not IT people who spend all day writing code so we find it difficult and sometimes impossible to use. The social fundraising has been a nightmare as people who set up a team find themselves unable to join their own team! I don't know what we're doing wrong but we find this really hard to use. We've tried our best for over a year now so feel like we gave it a good chance.

Pros

It seems to have a lot of features

Cons

The features are hard to use. Customization is extremely difficult. Social fundraising is a nightmare.

Review Source: Capterra

  Response: Z2 Systems, Z2 Systems, Inc.

Date: September 2016

September 2016

 

Thank you for your review, Barbara. We understand the shortage of time in each day, especially working with so many small charities like yours.

We care very deeply about each and every one of our nonprofit partners and take any negative feedback very personally...and seriously.

We here at NeonCRM pride ourselves on providing a powerful, yet intuitive program for all of our nonprofit partners -- big and small (as illustrated w/ many 5-star review ratings for "ease of use" above and below this post).

We understand there may have been some incorrect user-permission settings selected that have been resolved with our Pro Services team yesterday and hope it may alleviate some of the difficulties your team has encountered.

As always, you can feel free to contact your account manager any time directly via phone or email to discuss our other support options or for further assistance. We truly hope that together we can help the Pediatric Oncology Support Team have a great event

 

John from Wyoming Equality

June 2016

June 2016

Great product at great price

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been very happy with program. Has done everything we wanted plus some. Only disappointment has been the lack of attention to details in the product support. Closed our first issue after addressing half the issue. Second issue took over a month to resolve.

Review Source: Capterra
 

Lauren from Midwest Environmental Advocates

April 2016

April 2016

Overall we really love this software and the broad range of services it provides.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have used this software to store donor, member and client records since the founding of our organization 17 years ago. Over time this software has evolved and changed, but continues to be simple and efficient to use and the absolute best product for our organization.

Pros: you can do several types of record keeping all in one efficient place that you can access from anywhere, you can have several users and they can all be working within the software at the same time, the report function has been updated recently and is tremendously useful for all our data crunching needs, simple to merge duplicate records, very customization to your needs, very affordable for the massive amount of storage this keeps for our organization

Cons: for our technical abilities, the back-end and how the system links to our website can be a little confusing and not always straight-forward; there are a few quirks we have yet to figure out that customer service hasn't been able to help us with

Review Source: Capterra
 

Julia from celebrate! RVA

April 2016

April 2016

easy to use, user friendly, responsive to suggestions and awesome customer service!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

NeonCRM is one of the best investments we've made. One of my favorite features is the ability to integrate the software with Quickbooks + MailChimp. Having the different portals speak to each other makes the administration side of things much easier - so we can focus on our mission and increasing our impact.

Review Source: Capterra
 

Kim from Elachee Nature Science Center

April 2016

April 2016

New User Experience

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: 1) easy navigation within accounts, 2) some auto reports are very helpful
Cons: 1) every online transaction creates a new account forcing a manual de-dupe process, eats up available account space and NEON doesn't reconcile a household relationship if the transaction doesn't take place with the head of household, 2) new custom forms do not follow custom template formatting to match the web site, 3) membership purchases/renewals within an event registration don't automatically post to membership forcing a manual reconciliation.

Just like anything new, we're still in a learning curve to discover and train on the ins and outs of all Neon has to offer. Overall, we are learning and benefiting from the conversion to NEON CRM.

Review Source: Capterra
 

Kelsey from Pacific Heights Academy

April 2016

April 2016

Great CRM for Small NonProfits

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our small, startup non-profit was looking for a CRM that was user-friendly, yet not very expensive. NeonCRM provided us with all the features we wanted, including Peer to Peer Fundraising Campaigns, without the huge costs associated with some of the other CRM's we researched. And, we're happy to see that NeonCRM has been continuously updating and improving their CRM - what a great surprise! We're happy to be using NeonCRM.

Review Source: Capterra
 

Tom from Encore Vocal Arts

April 2016

April 2016

Great cost-effective CRM tool for the small not-for-profit

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The Neon CRM application has been a great improvement for us at Encore Vocal Arts. We were able to take an old MS Access database and other databases with third party vendors like MailChimp, BrownPaper Tickets, and JustGive, and combine them into one powerful database tool that helps us track choir membership, our donors, and our ticket buyers. It allows us to send out regular eBlast communications and to see how many people are opening our emails and who is unsubscribing to our communications. For the money, we couldn't be happier.

If we were to change one thing, it would be to have a little more flexibility in the event registration section. It works fine for ticketing our concerts, but if we could use the word ticket instead of registration it would help our patrons better understand our process.

But as a complete tool, it really has all we need and is easy to use (I am a half time employee and run the whole thing myself with no problems). For a group our size, it is the best bang for the buck!

Review Source: Capterra