Great CRM & Inventory Management Software

Pros

This multifunctional software allows for the tracking of both inventory in addition to CRM among other things. Performing inventory searches and creating templated reports are very easy and user friendly.

Cons

The CRM function does not allow one to easily find and combine duplicate customers in the system, hence not being fully accurate.

Netsuite Early Review

So far I like Netsuite, I don't love it. I'm hoping that after getting to use it more (it's only been 3 months), I will be more acquainted and used to it.

Pros

Going from Quickbooks to Netsuite was long overdue for our company. We have about 25 LLC's that all roll up to a Corporation. Each LLC has 1-7 properties. Netsuite has allowed for consolidated reporting, customized reports, and a convenient dashboard that QB cannot do.

Cons

The version of Netsuite we have did not allow for checks to be cut out of multiple bank accounts. This was a disaster since the sales team told us we were OK and the implementation team (3rd party) did not tell us this was an issue. Netsuite did pull through and wrote a script to get us working, but if you don't buy OneWorld, you will not have this option. I have used Sage Intacct and find Netsuite has a lot more customization, but sometime it is very difficult to figure out. Trying to learn where everything is or how to code is challenging.

NetSuite gets the job done, but it's lacking in certain departments

We acquired NetSuite last summer and underwent training. We set it up, added our inventory (with their help) and began operating with it on July 1st. The team assisting us with putting it all together was unable to integrate it with our e-commerce platform from the onset, so it was left for a later date. All the orders from our website needed to be manually entered on NetSuite. This was of course a hassle, but we figured it to be short lived. It's now late November and we're still doing it manually. Shipping directly from NetSuite had many issues from the start. Most of them have been resolved now, but some persist. When operating in the US, integrating shipping with USPS has complications. You must open an account with Endicia (Stamps.com is not compatible) and set up each shipping mode independantly. The problem is that two major options are not available. Primarily, NetSuite does not have a "return" label option for USPS shipping. This is a pain. Any mispicks have to be resolved through an outside solution. Secondly, NetSuite does not permit USPS First Class Shipping International. Your cheapest international shipping option is Priority - much more expensive. Intercompany transfers of inventory take some getting used to and can be very cumbersome. Even though the same products have assigned bin locations at the receiving end, each item must be individually re-assigned to their corresponding bin. It's a lot of seemingly unnecessary work. Running customers' "merchandise exchanges" through existing orders is also problematic. There is no clearly defined way to do it. It appears that the only way of getting it done is by deleting the current fulfillment order and creating a new one. It is not the most organized manner in which to keep these transactions in order.

Netsuite review

We can now easily track revenue and expenses by project.

Pros

I like the consolidation ability for multiple subsidaries. I like the revenue recognition module.

Cons

Very difficult to find a customized script if you do not know what you are looking for and the script isn't named properly or well.

Net Suite review

Eventually it did the job well, but it was very costly. I would have preferred another less expensive software that would have been a bit friendlier and easy to use.

Pros

It had a LOT of features and a lot of reports available to it. It can store a lot of data, and it affects potentially every department in the company. Can get data from one department to another very well.

Cons

It's really expensive, and it's difficult to customize a lot of things for a smaller company. It's really better suited for a large to very large company, but not for a smaller company.