Network for Good Software

4.47 / 5 (159) FrontRunners

Our advisors have recommended this product 17 times in the last 30 days

About Network for Good

Network for Good offers donor management software integrated with fundraising pages and personal coaching for growing nonprofits. 

Donor Management Software: Search and segment donors, track gifts, and launch personalized email and direct mail campaigns with a donor management software. Get results and trends on fundraising activities and communications through dashboards, real-time activity feeds, and direct integration with fundraising pages.

Fundraising Pages: Secure customize donation pages, event ticketing, and peer-to-peer fundraising pages. All fundraising pages are mobile-optimized and feature integration with donor management software, automated tax receipts, recurring donation capability, and built-in best practices.

Personal Fu...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

159 Reviews of Network for Good

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(96)

96

4 stars

(41)

41

3 stars

(17)

17

2 stars

(4)

4

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 159 results

November 2018

Hebert from Bread of Hope

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Falling in love with NFG

I just love how I can rely on a system that helps me connect with my donors, making so much of my work easier and giving me time to focus on what I need to.

Pros

the integration of so many features that allows you to connect several services in one place. I'm using less and less other services for contacting donors, events, donations, and using just the Network for Good donation management system. I also like the customer service available. It's great to have a team helping you through all the craziness of fundraising. I also like how NFG is constantly incorporating new technology in their system.

Cons

I wish some features would give me more customization options. Like, donation pages, forms, ​and direct mail, but I can perfectly work with all the available features.

February 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2020

Great Fundraising Tool

Implementation was quick and painless and the monthly check-ins were appreciated.

Pros

Network for Good is aesthetically pleasing and makes every effort to be clear in where data is held. The live graphics of fundraising goals and the website integration are amazing.

Cons

This is not a tool for organizing or for engaging your base.

Reasons for Choosing Network for Good

I genuinely did not like my customer service rep with Blackbaud. Had I not had him, we would have chosen Blackbaud.

December 2017

Katy from 4KIDS of South Texas

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

December 2017

To stay with NFG or not to stay... this is the question

No

Pros

I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors.

Cons

The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday

Response from Emily

Replied January 2018

Hi Katy, Thanks for sharing your feedback about your great experience with our support team member, Lenny! Regarding poor communication with our customers: Thank you for sharing your frank feedback. Hearing from customers is how we make improvements. Speaking of improvements... We're constantly evolving our customer communication and outreach every week. We are working on some team restructuring which will allow us to have better 1:1 as well as more streamlined mass communication with our donor management customers. Furthermore, our customer marketing manager and product manager have started to put together product update notes and we share them at least once a month (when the notes are released they will be the first thing you see when you log in to the donor management system. Various product updates are also included in the customer version of our weekly Tips Newsletter). We're also increasing the number of customer webinars we provide to share strategy ideas, details on product improvements, as well as an open Q&A time with our customer base. We hope you can join us for as many webinars are you are able! Our team has fixed the issue that delayed some of our customers' email sends that were scheduled around #GivingTuesday. We apologize for our system sending these emails much later than they were scheduled for. Our team identified and fixed the issue after this experience: We have more dedicated servers at the ready to support a large volume of emails being sent through our system at once. Because of feedback from customers like you, we worked quickly to make this improvement before the biggest three giving days of the year (Dec 29,30,31) and we had very few timing issues with email sends after we made this improvement. If you ever have product feedback or questions for us, you can always reach the team (and most likely Lenny!) by clicking the blue dot to open up the messaging tool in your donor management system. We look forward to hearing from you!

July 2020

Elinor from ¡Adelante Latina!

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Great service and great product!

Our experience with Network for Good has been very positive. It enabled us to better organize our donor records and better understand donor behaviors and levels of engagement with our organization.

Pros

Network for Good provides easy and seamless integration between our donorbase/contacts and their engagement with our organization. This enables us to better understand their desire to support our work and how to approach them for future correspondences and donation requests.

Cons

I would like to be able to have my students record "thank you" messages on their phones and send them to me to upload into donor letters. I cannot do that right now.

Reasons for Choosing Network for Good

We participated in a yearlong free training and trial.

May 2020

Lisa from The Village Learning Center, Inc

Company Size: 11-50 employees

Industry: Civic & Social Organization

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Incredible ROI with increased funds generated and time saved

The COVID-19 crisis has created new challenges for our organization financially. NFG had created a step by step task and template for the #GivingTuesdayNow national fundraising event on May 5, 2020. It was too easy to not take advantage of the three simple steps with the templates they had created and a few extra images I grabbed from Canva. With less than one hour of work, we raised $19,400 over 3 days.

Pros

The simplicity and ease of use have had a tremendous impact on our ability to function more effectively as a small development team. We spent two years trying to muddle our way through ETapestry/Blackbaud's tools. The NFG platform is very intuitive, and even our less tech-savvy support has been able to jump in and work in the NFG system. It has also been very useful in helping us to sort out duplicates and update our contacts. We have not tried the Quickbooks integration yet, but it was a factor in our decision to move forward with this product.

Cons

There are fewer integrations with other systems at this time, for example, SurveyMonkey.