Network for Good Software


Network for Good offers donor management software integrated with fundraising pages and personal coaching for growing nonprofits. 

Donor Management Software: Search and segment donors, track gifts, and launch personalized email and direct mail campaigns with a donor management software. Get results and trends on fundraising activities and communications through dashboards, real-time activity feeds, and direct integration with fundraising pages.

Fundraising Pages: Secure customize donation pages, event ticketing, and peer-to-peer fundraising pages. All fundraising pages are mobile-optimized and feature integration with donor management software, automated tax receipts, recurring donation capability, and built-in best practices.

Personal Fundraising Coach: One-on-one coaching with a fundraising expert that will provide on-going fundraising strategy sessions, appeal review and creation, new ideas to enhance fundraising efforts, and more.

108 Reviews of Network for Good

Overall rating

4.40 / 5 stars

Filters:

Showing 1 - 20 of 108 reviews

September 2016

Rebekah from Art Jewelry Forum

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2016

Easy to use and time-saving donor management system

Our small nonprofit struggled with finding a way to manage our donors and Network For Good (NFG) provided a perfect solution. The amount of time I save with the software automating many of the data entry I used to do manually is incredible. That it is cloud based and multiple users can access means that I am no longer the only person who can access our financial numbers and donor contacts, so the bookkeeper and key stakeholders can access the information they need without having to go through me.

Pros

-Time saving through data automation
-Ease of use, both for understanding the system and navigation through the pages
-Quick response from customer support << so important!
-Willingness of customer support to take suggestions to improve the database
-The increase in donors selecting options that directly increase giving, specifically paying processing fees and opting for recurring donations, is making a big difference to our organization's bottom line
-Clear visual represenations of the data to quickly understand recent activity and to see the financial progress
-Integrated emailing through Constant Contact--a system we already use--helps to communicate easier with small segments of our donors, making them feel more into the organization
-Customizable event registration integrated into the database is HUGE for us since a large portion of our donations are collected in relation to trips and dinners.

Cons

-The emails sent through the database using Constant Contact aren't completely customizable, I would like to have the link color be controllable so our visual branding is consistent across platforms.
-The two portals to access the NFG websites (donor database and the dashboard for our the account) were difficult to differentiate at first since they both open to a dashboard--it took weeks for my people to understand the difference (my people tend to be over 65 and less computer savvy)
-Custom questions asked during checkout still have to be entered manually--this should be automated
-I am still new to the system and discovering things that are a little off from what I am used to with the previous way we dealt with our donors, however, NFG is very responsive to helping me find work arounds that utilize the features of the software

March 2018

Johnna from Depth PR

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

Reputable website among active donors with dinosaur functionality and page design.

Pros

For three years, I worked at grassroots nonprofit that has been around for more than 2 decades. Network for Good was the donation service we used to accept all online donations.

Trusted among lifetime donor/philanthropist types
It seems like many boomer-aged donors who have been engaged in long-term philanthropy are familiar with and trust the website.

Donation Pages:
Donors can indicate whether they want to make a one-time donation or a recurring monthly donation. As an admin you can pre-set donation amounts and/or let donor indicate any amount that they would like to donate (although there is a minimum donation amount). Network for Good also allows you to customize a set number of campaign pages for no additional charge to their standard subscription fee. As a legacy customer, our non-profit enjoyed the benefit of a grandfathered-in lower monthly rate in addition to access to ConstantContact, which was great.

Reports:
You could pull donor reports (download as excel) by dates and campaign type and then sort by criteria.

Customer service was very good. Wait times were always short and phone reps were very knowledgeable and able to help.

Cons

The interface for customizing donation pages was truly terrible. Even though Network for Good provided design template options, it was very challenging to make the text appear on the page as it was supposed to. You had to go through like 10 different screen categories, in order, and fill out little forms containing the information that you would want to be displayed. When you specify donation amounts, you need to enter them in the order that is to appear lest you want to spend thirty minutes toggling arrows only to have the site freeze.

If the nonprofit I was at didn't have the legacy version that included ConstantContact, I would have recommended getting rid of the subscription. The donation processing fee is no less than that of any other payment processing service. In fact, other sites that do not charge a monthly usage fee (gofundme, eventbrite, etc.) provide much better functionality and even other bonus services.

I get that the site wants to be super secure and that as nonprofit you want to collect as much donor info as possible, but it would be great if people could make a donation without having to fill out ALL of their personal information: name, address + payment address (if different), phone and email. I think that this deters younger donors or anyone who wants to donate quickly/impulse donations.

December 2017

Katy from 4KIDS of South Texas

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

To stay with NFG or not to stay... this is the question

No

Pros

I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors.

Cons

The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday

Response from Emily of Network for Good

Replied January 2018

Hi Katy, Thanks for sharing your feedback about your great experience with our support team member, Lenny! Regarding poor communication with our customers: Thank you for sharing your frank feedback. Hearing from customers is how we make improvements. Speaking of improvements... We're constantly evolving our customer communication and outreach every week. We are working on some team restructuring which will allow us to have better 1:1 as well as more streamlined mass communication with our donor management customers. Furthermore, our customer marketing manager and product manager have started to put together product update notes and we share them at least once a month (when the notes are released they will be the first thing you see when you log in to the donor management system. Various product updates are also included in the customer version of our weekly Tips Newsletter). We're also increasing the number of customer webinars we provide to share strategy ideas, details on product improvements, as well as an open Q&A time with our customer base. We hope you can join us for as many webinars are you are able! Our team has fixed the issue that delayed some of our customers' email sends that were scheduled around #GivingTuesday. We apologize for our system sending these emails much later than they were scheduled for. Our team identified and fixed the issue after this experience: We have more dedicated servers at the ready to support a large volume of emails being sent through our system at once. Because of feedback from customers like you, we worked quickly to make this improvement before the biggest three giving days of the year (Dec 29,30,31) and we had very few timing issues with email sends after we made this improvement. If you ever have product feedback or questions for us, you can always reach the team (and most likely Lenny!) by clicking the blue dot to open up the messaging tool in your donor management system. We look forward to hearing from you!

August 2016

Wendy from Mittens for Detroit

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Extremely satisfied with Network For Good!

Our small nonprofit has benefited greatly by using Network For Good. It is the perfect fit for our growing charity. We started using it simply for receiving online donations, and now we use it for event management and donor database management. It has been a great experience since we began using NFG three years ago. We have just started using the Donor Database Management tool, and it has made this year's donor outreach extremely easy. Because of this new tool, we have a handle on our donor information in ways that we have not been to before. We have no complaints whatsoever about Network For Good.

Pros

NFG is very user-friendly (both on the donor and nonprofit ends). The few times that we had support issues or questions, they were answered immediately with total professionalism. Donation pages are extremely easy to set up, with clear instructions and tips along the way. The feedback from our donors has all been positive. The team at NFG is professional and efficient. We have enjoyed a very positive relationship.

Cons

Honestly, we can't think of anything negative. Any problem we have had has been remedied immediately and professionally.

August 2016

Ricci from Woodhull Freedom Foundation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

It's not just the database; it's the people behind it!

From the first phone call to NFG I knew I was dealing with a very special organization with some very special people. I mattered; my organization's needs mattered; what I had to say mattered. And that has continued from that first call through every single call with every single person at NFG. We're a small organization and so this had to be something we could manage in house and that made sense for us. We don't have the budget (or the inclination) to pay for expensive customizations that we ended up needing with other products. The NFG database is made for organizations that deal with donors. You can absolutely tell that the people who built this product know their customers and their customers' needs. If I had to pick one word to describe my experience with NFG, I'd pick "responsive." When I email or call, I get an instant response. When I want to talk out a process I'm not tolerated - I'm welcomed! When I have a need that isn't yet part of the database, I know I'm taken seriously and that whatever I've identified is now part of NFG's plans for the future. I needed a real partner with software that would do what I wanted it to do - with donors, not "customers" - and I got both with Network for Good!

Pros

It's a donor relationship manager. It's not a sales tool that we'd have to customize for dealing with donors. It's intuitive. It's easy to learn. It makes sense for the way we interact with our donors and supporters.

Cons

I haven't found a con except that, as an early adopter, all of the features aren't yet optimized - but everything I need to do my work now is already live and working!

August 2016

Dylan from Bethany for Children & Families

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

A Giant Leap for Our Organization

We migrated to Network for Good from a robust "industry standard" platform. Not only did we gain the cloud functionality and syncing between donor and campaign management, but we are also organically improving our data, simply through the lessons we are learning by using a state-of-the-art solution. We have had excellent customer support at every step of the way, from the initial sales calls to data preparation and migration to continuing support and beyond.

Pros

Even though there are things that require getting used to (which would be the case with any new platform), migrating to Network for Good has been a relatively seamless, painless, and enjoyable process, and the company is regularly making improvements to platform functionality based on client feedback. Network for Good's donor and campaign management systems already have excellent functionalities, are both very easy to use, and the interfaces are simple, big, bright, and pleasing to the eye.

Cons

Since the platform is created as a "one size fits all" package for all of Network for Good's clients, our organization has less control over relationship and reporting mechanisms. This would be an issue with any Software as a Service solution, and isn't a criticism of Network for Good or its software. In fact, Network for Good has been enthusiastic and nimble in working with us to implement adjustments that address our legacy donor management issues that resulted from migrating data from our previous platform.

August 2018

Dave from H.E.R.O.E.S. Care, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Outstanding value for any size charity!

Having the ability to host our donation management platform and our donation portal page with one entity is a money saver, too!

Pros

As the primary user of the platform at our charity, I find the ease of analyzing data and the process of generating reports and custom donor lists seamless, extremely use friendly, and are huge time savers for me.

Cons

As for the donor page, the one thing which is lacking is to have a corporate match functionality built into the process to make it easy for the donors to determine if their company has a program, how to find it, and how to engage it.

Response from Network for Good of Network for Good

Replied August 2018

Hi Dave! Thank you so much for sharing this review! We're so glad H.E.R.O.E.S. Care is finding success with our Donor Management System. Also, I will make sure the product team sees your note about employee matching. Not sure if that's something we could build in or not, but I will definitely bring this idea to their attention! -Liz, Customer Success

November 2018

Hebert from Bread of Hope

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Falling in love with NFG

I just love how I can rely on a system that helps me connect with my donors, making so much of my work easier and giving me time to focus on what I need to.

Pros

the integration of so many features that allows you to connect several services in one place. I'm using less and less other services for contacting donors, events, donations, and using just the Network for Good donation management system.
I also like the customer service available. It's great to have a team helping you through all the craziness of fundraising.
I also like how NFG is constantly incorporating new technology in their system.

Cons

I wish some features would give me more customization options. Like, donation pages, forms, ​and direct mail, but I can perfectly work with all the available features.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

For a non-profit there are better options

We keep the account open in case someone chooses to give thru it, but it's not a priority to us to actively pursue using it.

Pros

We like the ability to reach a broad audience, and NFG does have a broader audience

Cons

The percentage on transaction fees - for a budget conscious non-profit, there are better options out there. Also the timing to get funds to the account. We were set up with NFG for quite some time and suddenly received a check in the mail with funds from 6 months prior with a note saying they could not locate our organization. We have since set up ACH with them, but they could have done more to locate us and get the donor funds to us sooner.

Response from Network for Good of Network for Good

Replied October 2018

Hi there! From your review it sounds like you have a free account with us (using our donation processing service for nonprofits and not using any of our software products for donation pages or our donor management system). I wanted to let you know that we do have a lower fee structure for our subscription-based donation pages vs our free online donation platform. And, I'm sorry about the time it took to get the check to you! We always recommend nonprofits keep their address updated with Guidestar as that is the "nonprofit database of record" for many in the nonprofit space. However, I'm glad you signed up for ACH! Thanks for your feedback! -Liz, Customer Success

October 2018

Darcie from Living Journeys

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Customer service like none other

Pros

In today's world outstanding customer service backed with a genuine desire to improve is hard to find. The software is easy to use and learn as a new user, but when it's not there is someone standing by ready to help. When the software can't perform as you wish, there are people listening and working to improve the software. I couldn't ask for more effort from the people working behind the scenes to make this program exactly what we needed.

Cons

Although I know they are working on improving the event side of their software, I found the program insufficient for one of our events, which is a running race. I think network for good can be as good as other race programs, they just aren't set up for an event that needs details on age classes, birthdates and assigns bibs.

Response from Network for Good of Network for Good

Replied October 2018

Thank you for this review! I'm glad to hear that our customer support has exceeded your expectations! And you are right, we are actively working on updating our events pages and will have more features released for event pages in early 2019! - Liz, Customer Success

September 2018

Leslie from United Way Galveston County Mainland

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

September 2018

Good software with one-on-one coaching

Overall, I'm beyond satisfied with this product and I feel that the value of the product I receive is well worth the cost. I would recommend this product to others, especially individuals who are responsible for fundraising or donor tracking. This product is comparable to other software products and better than most.

Pros

This company offers personal coaching for non-profit users to best utilize the software to get the most benefit for your dollar. No matter what size company, this software can be personalized to fit your needs. The value of the software is determined by how the software is used. I prefer to implement just this software for all my needs and I eliminated spreadsheets, paper files, and all other reporting systems.

Cons

There were a few times that I needed to contact customer support and the hold time is sometimes a bit long. I wish there were more training resources for users to troubleshoot on their own.

Response from Network for Good of Network for Good

Replied October 2018

Hi Leslie! Thanks for your review! We're so glad to hear you like working with your coach. :) I hear your feedback about customer support. We do have in-app messaging that tends to work well for most customers and we are working on making sure we keep the phone volume as low as possible. Furthermore, our knowledge base (when logged into donor management, click Help in the top right corner) is full of resources that we hope you'll find helpful! Thanks for the review and the feedback the review and the feedback! -Liz, Customer Success

November 2018

Elizabeth from Sustainable Villages Honduras

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Network for Good has been an excellent partner with our new nonprofit organization.

Actual interactions with staff either by electronically (message bubble) or by phone have been excellent. As treasurer and chief fundraiser for our small organization that operated for 10 years under host organizations and just just recently got its IRS tax exempt status I am very pleased we chose NFG to work with and would recommend it to others.

Pros

I do like the easy access to some much info on our contacts. Actual interactions with staff either by electronically (message bubble) or by phone have been excellent. I can download it easilyto excel easily to do further planning and analysis. The distinction between the sections for donor management and fundraising is very clear and make it easy for the new user organization.

Cons

I tried to get started without reading enough of the information from the knowledge base and so had to correct items or just be frustrated for awhile. Could be a check off list for new users to print or keep in line that are top dozen actions that help new users and that would stress using the knowledge base and getting your computer set up for the webinars. I have missed two webinars because I wasn't set up far enough in advance. The ready talk help was good sometimes and an endless loop of written tips another time. Vimeo is its own challenge. I do like the easy access to some much info on our contacts.

February 2018

Janice from Global Kids, Inc.

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2018

They are expensive!

There are cheaper ways to create a donate page, you just have to do your research.

Pros

It's very easy to use, intuitive, straightforward, easy to set up. They also provide occasional fundraising tips via an e-newsletter that are solid. They offer Peer-to-Peer fundraising as a component of their packages.

Cons

You have to pay for each additional donate page you wish to create beyond what you get in your bundle. They offer different packages, but all have a monthly hosting charge in addition to the standard credit card fee. Once you start using it, it's hard to wean yourself off.

October 2018

Terri from Health Care Center for the Homeless, Inc.

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Great for Branding Donation Options

Pros

I like that they are able to brand your donation page to you. Years ago we used another option that was obviously sending you away from our website. No branding or anything - just a way to donate. Network for Good kept the donor in our world, giving the donation page the look and feel of our website. Their customer service is great and they are always ready to assist. I am a one-person development/fundraising shop, so I wish I had more time to explore all the options they make available. They reach out on a regular basis to inform me of new or better options - I just don't always have the time to really investigate.

Cons

I may be behind the times, but my only con is all the information that you have to complete to make a donation. This is more on me than them - finding the time to explore all the options available and if there are updated versions that are simpler.

November 2018

Sean from syght LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

We used this Product for our Non Profit

We had a need to have a nonprofit. The issues that go with this type of setup are huge in what you can do, and what you can not do. So I surfed the web and read a few articles two named this product. The learning of the product just takes a little time but that time will keep you legal in audits and Thank you's from your donors. We happy with this product. Our experience is if you used salesforce, excel or word you jump right in that the tools are in this package.

Pros

It is a software geared towards charitiesand nonprofits and money or Fund Raising! As we have a need for 501(c)3type of operation this procut gives you control of the process and keeps a papertrail and aids you to be legal as a non profiT.

Cons

None this product if you have not used any others is not lacking in features. You need to spend sometime learning the product then you see that it will provide you the audit trial, marketing, accounting and more in one package.

May 2016

Shannon from Noel Pointer Foundation, Inc


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

3.5 of 5

May 2016

Easy to Use, Visual Data Management System

Pros

The best aspect, and the most unique feature, of the Network for Good database system is the visual nature of the data that automatically shows on every page. On the dashboard each user is immediately presented with graphs and charts of donation and fund data. On each individual donor's page, there are charts that show their giving levels over time and summaries of their donations in the current year and over their lifetime. For any user of donor data, this is an incredible tool.

Having the donor management system fully online is also a blessing, as often we need to access the information away from our desks.

Cons

When I began working with this system when it was very new, so a number of changes have been and probably will be made to the functionality and design. However, currently the way that data is input for individual donors does not have fields for spouses or titles (such as Mr., Mrs., etc). This makes it impossible to smoothly download a spreadsheet and mail-merge a group into a mailing. Both spouses together cannot be credited with a donation, nor can you search for the name of the spouse if you try to get around this by adding "spouse" fields, as the search function only searches name and email. Hopefully these issues will be resolved soon. The Network for Good programmers and other staff have been extremely helpful in listening to feedback and making changes.

December 2016

Camellia from NW Metro Atlanta Habitat for Humanity

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Network for Good and NW Metro Atlanta Habitat for Humanity

Our office has been using Network for Good for 5+ years, and we have loved it! The simplicity, easy reporting and moment-by-moment synopsis of incoming donations has been wonderful. Network for Good recently came out with a donor management system, and we are excited to see the growth in the company!

Pros

Easy reporting, monthly checks from donors, the low percentage rate taken out of donations, everything!

Cons

Nothing!

April 2018

Joelle from American Baptist College

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Functionality

4 of 5

April 2018

Could Be Much Better

If you're looking for a donor management system I can't say I'd recommend this one. After stuffing information in a four houred conference call, that is offered as separate classes you can take any time by other donor systems, I felt like they were realizing how behind they were, while still demanding a price tag of excellence they don't yet deliver.

Pros

This program has multiple platforms, so if you only have one need for it you can pay for a separate feature. It keeps great records of all electronic donations you receive. It also allows you to reset your password at a level of ease that most softwares don't provide.

Cons

One of the most confusing interfaces I've dealt with. I had to download donation records once a month and it always took me at least 5-10 minutes to remember what small button to push to get to where I needed to be. I would explore every other option available before I figured out where to go, so I didn't feel like it was labeled in a user friendly manner. They charge for extra features that other nonprofit systems offer for free. I also felt like they took a much bigger cut of the donations than was usual for a system like this. They charge about twice what we paid for donormanagemt, and with a system that already seemed confusing I didn't feel confident paying more for what seemed like much less.

August 2016

Karen from 70x7 Life Recovery Muskegon

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

Strong tool for smaller, community focused nonprofits

N4G has been superb to explain, coach, and be patient with someone who is technically challenged -- but the one with the time to do the admin stuff (incl donor management data entry) to do the work to cultivate donors and community interest as it should be nurtured. Customer service has continued be attentive, on target, and most helpful.

Pros

We shopped around for donor management (whatever the current label) software for some time. Key information is critical but we didn't want so much that we found ourselves entering data that we would not likely need. Ours will always be a community and surround program. I coach small nonprofits to build capacity. This N4G tool is a 'good tool for that toolbox.'

Cons

I'm struggling with the eNews templates. It may be a learning curve for me, but right now it's taking far more time to figure out what will work well than it should. The limitation of pixels for images makes selections especially challenging.

November 2018

Emily from Heartland Humane Society

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Network For Good Fundraising Platform is a game changer

Network For Good is allowing us to quickly enter gifts, thank donors, consolidate information, and do some big-shop level fundraising with a small shop.

Pros

NFG's visual interface is so easy to use. The automation of data evaluation (auto-ID of lapsed donors, for instance) allows us to use our time doing donor relations instead. Built-in modules for campaigns and tactics, such as #GivingTuesday are guiding us and making it easy to maximize our impact as small-shop fundraisers.

Cons

Our only issue is the records tiers for pricing. We are currently at the top of one tier, but the next tier is far beyond what we would need so we are struggling to keep our records below the current tier cap.