The "favorite child" of the Salsa family

I wish that the Salsa family would update the CRM platform to match the workflow, UX, and ease of use to its sister product Engage, which is extremely well-designed. I love working on the Engage platform and hope to see more updates as time allows.

Pros

This is the better of the Salsa products. It offers a "mini CRM" that, while less comprehensive than its sister software Salsa CRM, offers enough functionality to feel like a CRM; additionally, its connectivity to the CRM platform makes it an extremely useful, multi-layered marketing tool that offers solid email, content, and social capabilities, in addition to good fundraising tools.

Cons

The only flaw would be with their P2P program which doesn't offer very extensive coverage on personal progress bars, public-facing donor info, or easy-to-navigate user capabilities. Additionally, I wish Salsa Engage would offer a link to some sort of ticketing software in order to make our events flow better.

Great platform

Very happy we chose to use Salsa Engage as our database. Our team finds it very user-friendly.

Pros

We are very happy with the ease of using this platform.

Cons

The reporting function is always a struggle for us.

Coastal Connections' Review of Salsa Enage

Pros

Ability to customize forms, events, fundraisers, etc

Cons

I wish there were more diverse templates to pick from. I am not the most creative and I would like to custom build forms and events from templates. The templates help boost my creativity so more would be better. Also, I do not like that I cannot keep the template pictures or icons when customizing a form or event. There should be a template photo or icon library available for customers to use.

Designed to make Life difficult

We have been using it for two years and have done several events and countless email blasts and the learning curve is still way too steep. We frequently have requests for simple things like linking directly to the ticket sales page and we have to wait a year for implementation because the process is in a widget. We will be switching to something more user friendly.

Pros

It was not as expensive as some of the other professional suites.

Cons

This is the most non intuitive program i have ever used. It can do what you need but it is not going to be easy to get there and will take days if you have to go back and forth with the help center. They don't appear to be super compatible with safari. They open helpful windows and the close function will be off screen. Nothing is more frustrating then trying to get something done and have a pop obscure your window and you can't close it. I stopped to write this review because thats where I am and it has happened more then once this year. The help documents on-line frequently do not match the program or the information is obtuse. They will give an instruction but not how to reach the page where the function is buried and the screen shot will look nothing like the current program. Do you assume its outdated or spend an hour looking for the secret portal...It will not be where you logically thing it should be. There query system for generating and outputting mailing lists is cumbersome and takes several steps to achieve what seems like a simple task. If you need to know who was added to your database this year you have to select several pulldowns before you can select the date. If you output the wrong way it will delete the first digit of any zip code that starts with zero. The design engine for email blasts is clunky and leaves too much space between elements that can't be adjusted. It makes for some awkward spacing and alignment.

Salsa is a GREAT Option for Non Profits with a Budget

very positive. they listen to feedback on how to make the system better and investing money into developing it. will work with you to resolves road blocks you might have and create work arounds if needed.

Pros

customer service is an asset! You can get someone on the phone to answer your questions and also a quick response via email. they do a good job investing in updating the system to bring more functions to it. for the price points a great tool that non profits can use for a variety of functions, eblasts peer to peer, donation pages

Cons

wish they had a live instant chat option for questions and also more monthly trainings and how other non profits are using the system to spark networking and be a resource in the industry