Tessitura Software

4.16 / 5 (19)

About Tessitura


Tessitura Network’s constituent relationship management (CRM) platform is designed to support processes for arts, cultural and entertainment nonprofits. Its core functionality includes box office ticketing and admissions, fundraising and membership management, reporting and more.

The ticketing and admissions module manage a range of box office operations including ticket and subscription sales, reserved and open seating arrangements, general and timed admission, receipt printing, order confirmations, mobile ticketing and more.

Within the fundraising and membership module, fundraisers can track various types of contributions including grants, corporate gifts, matching gifts and pledges, solicitation tasks, membership renewals and details for all types of campaigns, appeals and special events.

Tessitura also includes reporting tools which include various standard reports for box office, finance, marketing, development and membership departments as well as the ability to customize reports and export data.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8

19 Reviews of Tessitura

Average User Ratings

Overall

4.16 / 5 stars

Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(9)

4 stars

(5)

3 stars

(4)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-19 of 19 reviews

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October 2017

Katie from Milwaukee Repertory Theater

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

Industry-standard database for arts & culture

Detailed data for informing managerial decisions, increased interdepartmental communication, many facets of constituent knowledge and ways to slice and dice our donorbase

Pros

Integrates all departments on the same database. Highly customizable. Integrates with many other common industry systems (mail2, Boca, etc.). Great reporting capabilities. Fantastic support documentation and staff. The user community is unparalleled in skill level, camaraderie, and enthusiasm. Ability to share an instance in a consortium environment, with advanced settings to control who can see what information.

Cons

Steep learning curve - it can be difficult to get beginner users to do much more than search for and look at records. Not the most user-friendly interface. Customizability also means the out of box product can be pretty bare bones compared to everything the software is capable of.

May 2018

Brian from American Ballet Theatre

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

May 2018

I used Tessi in my time at a nationally-renowned Symphony orchestra.

Ease of ticketing, seating, and viewing the house. I enjoyed the option to charge directly each purchase, as opposed to batching gifts individually like I did in RE.

Pros

I find that Tessi is very intuitive and use-oriented. When I started with it, I was obviously overwhelmed, but that was tempered by it's relative ease of use, and the vast online resources available for questions that did arise.

Cons

Having used both Tessi and RE, I will say that one is much better for Box Office organizations (Tessi) than it is at housing constituent info, giving history, and basic fundraising needs. RE has robust capability for storing/targeting/querying on/exporting etc. much more so than RE.

April 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2018

Essential ticketing software for Arts venues

Runs the entire CRM and ticketing solution for the organisation.

Pros

Company fully understands the requirements of the industry that it is targeting. There is an excellent community with end users willing to engage and help each other.

Cons

Requires quite a lot of resource to manage and maintain in terms of staff and hardware. Would hope to see this improve in coming releases and perhaps a shift to a cloud implementation.

April 2018

Jon from JRGlasoe

Company Size: 1 employee

Review Source


Ease-of-use

1.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

April 2018

Tessitura and Fund Raising

Shop around. There has to be a more efficient and effective product.

Pros

The integration of ticketing with prospects/donors is alluring, esp. for performance art organizations.

Cons

This is a ticketing software with a CRM work-around built in. It's confusing, user abusive and extraordinarily expensive. In our town, NPO's had to group together, in one building, where they created a new company that specializes in Tessitura software management. It's a clever use of the software and a business structure. This company then went out and sold it's software services to other performance art organizations as far away as Los Angeles.

However, all organizations can see who has who in their database. You can't go into the account, but it becomes readily apparent our prospects and donors are being hit on all the time by all the same organizations. It's tricky.

But the fact remains. Tessitura is enormously complex, just to get acknowledgements out is a lot of busy work. When I came on board, the previous development person really used Tessitura as a storage unit and did all the fund raising in Excel and Word.

And from a NPO business perspective, once you commit to this software, extraction is basically a blackmail. It costs a fortune to leave it and organizations still have this challenge of ticketing tied to fund raising.

July 2017

Siobhan from The Bridgewater Hall

Company Size: 201-500 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2017

Great Arts CRM

Pros

Windows based
Easy to use
Great support
All in one package
Customisable
Based on SQL Server
Reports can be designed in house

Cons

Old reports are based on Sybase's Infomaker which is a hard product to purchase. Newer reports are based on SSRS so you will need training for this.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

Great

Pros

Tessitura is definitely the most popular in the nonprofit arts industry. It's ticketing and fundraising features are integrated and allows for a full constituent report.

Cons

Lately, the software seems outdated. Unlike Raiser's Edge, Tessitura demands a full training to know the ins and outs of the software. It's not the most user-friendly software out there.

October 2018

Grace from Center for Young Musicians

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1.0

Functionality

3.0

October 2018

Could be better

Pros

This software has a lot of muscle power, no doubt about it. There is a lot of functionality, and every problem you come across when it comes to how to send tickets out, sending receipts to patrons, etc has a solution

Cons

1) This software is WAY too complicated for the average theater. The learning curve is very steep, which complicates the hiring process for temporary employees (cause they never get to the point of mastery and efficiency with the software), and there is no way to edit out which functions to "see" on your screen. For example, if xyz theater never uses a third of the functions of the software, there should be a way to visually hide them so that employees dont get confused about what they are seeing on the screen.
2) When it comes to entering information for credit card payments, the software designers never apparently thought about how the average patron reads out their information over the phone. You have to select the type of card used before entering the card number, meanwhile the patron is halfway through spewing out their number over the phone while the ticketing office employee is scrambling to write it down on a pad of paper cause Tessie wont let them enter the number yet. If there was more flexibility in the order that information could be entered (card type then number vs number then card type), the daily functionality of the software would be much improved.

November 2018

Andrea from Sundreya

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2018

Tessitura review

Overall I like the program. It has everything I need to get my work done and easily see what we need to sell the following day.

Pros

I recently started using tessitura and I like the simplicity of it. I am able to easily view the events and see how many seats are available for what date.

Cons

Only con I have is for the saving button, it says "done" instead of "save". It sometimes confuses me when I'm closing an order.

January 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

January 2018

I've been using Tessitura for a few months and I enjoy the ability to learn new functions every day.

Pros

There are so many functions to learn about this software that I always am excited to learn. Tessitura gives you so much information so many forms that it's insane on what this software can hold.

Cons

It is a bit complicated and you do need a specialist if you want to really learn how to fully utilize the software.

April 2019

Cameron from ENT Center for the Arts

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Customer support

3.0

Functionality

4.0

April 2019

Great intent difficult to learn

Overall I have not been happy with Tessitura. I feel it is far harder to use than helpful. The features it offers are great but it does not make it worth the investment.

Pros

Tessitura has a lot of good ticketing features. It has a great ability to customize and tracks data way better than SABO. The best part of this software is when it comes to selling subscriptions. It is really easy and user intuitive when it comes to this feature.

Cons

This software is really difficult to learn and train others on. The UI is confusing and it is difficult to find what you are looking for. The worst part of this software is how easy it is to give an order to a different patron. there are no warning signs and this has been a common problem around the office.

October 2017

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2017

An incredibly robust ticketing and seating software

Pros

Tessitura allows you to input and seat based on your own theater's house model. I like that there's a visual layout you can view to see which seats are taken and what kind of ticket they're purchased under.

Cons

Tessitura is a large and complicated software. I'm not even aware of all of the things it can do. It's a true learning process and companies may choose how deep down the rabbit hole they'd like to go: using it lightly or going so far as to send members of their theater to the huge Tessitura conference once a year.

February 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

February 2018

Tessitura is an easy to use fundraising and ticketing software system that I would reccomend

Pros

Ease of use in the ticketing function. One is able to see and use a seat map in real time to place and track orders. These orders are then linked to the constituents account where you can track the moves management of a particular donor and see their giving history.

Cons

Does not have the full capacity of moves management as seen in Raiser's Edge NXT but has a better ticketing and box office functionality. A better database for those who own their own performance venue and have a larger marketing than development team. Not ideal for someone who is focused on development first.

April 2019

Roy from UCCS Presents

Company Size: