About Worldpay


Worldpay is a cloud-based online payment processing solution designed for businesses of all sizes. The product enables users to collect both in-person as well as online payments via desktops, smartphones and tablets.

Worldpay features a virtual terminal interface, which allows users to collect payments from customers by sharing a secure URL. Customers can log in using their computers and smartphones and make online and card payments. Worldpay supports different payment methods, including credit cards, mobile wallets and payment gateways.

Worldpay also features e-commerce payment management, which allows users to link the payment URL with the online basket. This redirects the customers to a secure payment page, where they can make payments using the methods of their choice. Users can also integrate the solution with their business websites, which sends the captured payment information to Worldpay to authorize the transactions.

Worldpay offers 24/7 live support to all its customers. Users can also refer to the self-help guides on the support page.



Read More

Supported Operating System(s):

Web browser (OS agnostic)

34 Reviews of Worldpay

Average User Ratings

Overall

4.21 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(21)

4 stars

(6)

3 stars

(3)

2 stars

(1)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 34 reviews

Do you use this product?Write a review

December 2017

Serina from North Gwinnett SUV, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Great POS. Easiest to use by far!!!

Ease of accepting the cards & then transitioning to the CHIP cards was superbly easy!

Pros

I like that the transactions usually run through very quickly. (I don't like it when my customer is having to wait on me.)
I like the newly integrated CHIP system. I like that I can assure them of a secure connection for the transaction.
The ease of reloading the transaction paper.
Auto print outs of the prior day are always ready to be filed when we get here of a morning.

Response from Worldpay of Worldpay

Replied December 2017

Thanks for your feedback Serina. Glad to help your business grow!

July 2018

Brad from Crisp

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

3 of 5

July 2018

CC processing companies aren't the cream of the crop, but WP is better to work with than most

Credit card processing platforms are somewhat of a commodity, so service is one of the big differentiators and we've been pleased with Worldpay's service and the ISO that we've worked with. They've been pretty straight forward with us and been able to resolve any issues we've had which we've been happy about.

Pros

Their customer service has been good at handling issues we've had. I've known many people using First Data and other processors to have issues with Customer service. Also, we have a good price with them which makes it attractive for us.

Cons

We wanted to do some pretty technical things with them but some of their tech and integrations were a bit outdated and limited what we could do. So we had to settle for a less than ideal solution. But most people aren't trying to do as complex of things as we were so probably not an issue for 99% of businesses looking at world pay.

November 2017

Linda from Luna Perez Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2017

The system works well most of the time, but has glitches.

Decent pricing, good customer reprensentative

Pros

It's pretty easy to use for our servers and managers. My contact person Matt Palenschatt is wonderful and always responds to my problems quickly and even on weekends!

Cons

That it has glitches, like sometimes it won't read chip credit cards, then if we use the swipe function if the swipe function and the customer disputes the card we get stuck with paying for the dispute even if it's bogus

Response from Worldpay of Worldpay

Replied November 2017

Thanks for your feedback Linda!

November 2017

Dr. Vincent from Petrelli Chiropractic & Rehab

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

We have had only a few issues with the system, and the customer service was able to guide us through

Ease of use and accesibility

Pros

Accessibility from any computer or mobile device, can recharge an account from a previous transaction, and and refund an account quickly and easily.

Cons

Cannot look at the same card/acct transactions over the course of the year, useful for a patient's Health Savings Account. We understand we could set up a recurring payment account, but we are unsure how to do that.

Response from Worldpay of Worldpay

Replied November 2017

Thanks for your feedback Dr. Vincent. Glad to help your business grow!

November 2017

Stacey from Queen of Hearts Antiques & Interiors

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

November 2017

Not sure why a CSM has to call me to offer a better rate. We are a platinum customer!

Pros

The server never goes down so our processing goes smoothly day in and day out. When we call in and have an under charge or over charge, we are walked through and able to process a debit/credit right away.

Cons

We might need new terminals but how would we know? Would love to have a dedicated CSM so we have a point of reference.

Response from Worldpay of Worldpay

Replied November 2017

Thanks for your feedback Stacey.We will have someone from Customer Service reach out to you soon. Glad to help your business grow!

November 2017

Donna from Common Ground Producers and Growers, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

WorldPay customer service has been outstanding!

The ease of taking credit, debit and SNAP cards at all of our mobile market locations.

Pros

It is easy to use and can be accessed from your phone or other mobile device. It is very user friendly.

Cons

The prong on the card reader is not durable and will break off into the phone from constant handling. I would like a sliding card reader that is more durable.

Response from Worldpay of Worldpay

Replied November 2017

Thanks for your feedback Donna. Glad to help your business grow!

March 2018

Alexandra from Relevant

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

One of the best payment processors out there

Pros

Client portal contains a lot of data, tons of reports, like reconciliation, settlement, activity etc. Development team supports custom requests and was very helpful during account setup. WorldPay supports ACH (eCheck feature). All customer support questions are handled pretty fast. Newsletter let you know about any upcoming changes in the industry or within the company.

Cons

There may be more features that can be implemented, hopefully, with time they will develop more API functions.

November 2017

Dawn from Fast Furniture Repair, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Worldpay is cost effective and easy to use!

Cost effective.

Pros

Transaction reports are easy to pull and I love the monthly reports. It is a very easy program to use.

Cons

We do have technicians in the field that have issues with input amounts on their tablets. That is our main gripe with this product.

Response from Worldpay of Worldpay

Replied November 2017

Thanks for your feedback Dawn. Glad yo help your business grow!

December 2017

Dale from Papas Hardware & Rentals

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

best value

Pros

easy to use. low initial cost, reports are great, have recommended this system to multiple small business owners

Cons

would like to use scanner to receive inventory, would like to be able to have multiple skus for same items

Response from Worldpay of Worldpay

Replied December 2017

Thanks for your feedback Dale. Glad to help your business grow!

October 2018

Maggie from PDPS

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

Processing Partner

The company I work for uses Vantiv which is a partner of WP, switching over from Vantiv was a little chaotic but after getting use to WP I can see the benefits and continue to see them as the software evolves. For example, I like the feature that recently appeared on the home screen for disputed charges. It is right in the home screen which is one of the #2 reasons one might have to learn g in and use the processing software.

Pros

Ease of use when using the software, for example it is similar to Vantiv in the sense that you can log on and quickly verify charges.

Cons

The way you have to continually change your password every 2 weeks or so. That’s inconvenient.

November 2018

Michelle from The Farmhouse Bed & Breakfast

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Professional and helpful

Pros

Ease of use and up to date information both payments and statements easy to read.

Cons

Not matching up with bank statement, so it takes a while to reconcile

August 2017

Teresa from Gearhead Diner

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

VERY user friendly

Able to track fill sales and deposit amount with ease. Ok to

Pros

Takes care of everything
Reports, payroll, items sold, etc. Have never had a problem with accuracy


Cons

Don't really have a con. Software does everything I need it to do. Don't really know of anything I would change.

Response from Worldpay of Worldpay

Replied August 2017

Hi Teresa, glad you're enjoying our Mobile & Tablet POS solution!

November 2017

Kanwarpal from Manchester dental

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2017

good software, but hard to reach customer service

Pros

ease of use and setup. the portal is user friendly and reports are accurate. its never down. interface is good

Cons

customer service is something I would like them to improve upon. they are quick to setup but any questions that I have are hard to answer if I call their customer service

Response from Worldpay of Worldpay

Replied November 2017

Thanks for your feedback Kanwarpal. For customer service, please send an email to customer.impact@worldpay.us with your merchant ID. Glad to help your business grow!

October 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2017

While I only use Worldpay pos seasonally, it meets our needs.

The opportunity to establish a new farmers market in a food desert where there were few amenities, thus giving customers access to healthy foods with the use of EBT/SNAP and/or credit/debit cards.

Pros

Ease of use and efficiency of return on money to our bank for card usage, since we have no electricity to run other pos systems..

Cons

While the software itself is efficient, the hardware must be charged weekly, even with very little use.

Response from Worldpay of Worldpay

Replied October 2017

Thanks for your review. We value your feedback!

December 2017

Quiana from Chick-fil-A at St. Georges Ave

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2017

We haven't experienced any issues with this product itself. There transactions flow efficiently

We set up mini restaurants offsite and we are able to accept credit cards without any hassle

Pros

We can process without any lag time and we never have any technical difficulties with processing credit cards

Cons

We do not have any complaints. Customer Service could be more trained in the accounts administration department but the product itself is a winner

Response from Worldpay of Worldpay

Replied December 2017

Thanks for your feedback Quiana. Glad to help the Chick-fil-A group!

December 2017

Tom from Specialty Countertops and Cabinets

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Easy to use, money deposited into my account the very next day

Simple to use, can log on from any computer.

Pros

The software is simple to use, there are no clumsy, separate terminals to deal with. The entire process is web based and can use it right from my laptop or tablet.

Cons

Card reader does not work. Worldpay was supposed to send me a replacement card reader over a year ago, but never did. Must always manually enter each transaction.

Response from Worldpay of Worldpay

Replied December 2017

Thanks for your feedback Tom. Glad to help your business grow!

October 2017

Loretta from Tennis Center at Steamboat Springs

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

We went with World Pay when we changed over to the Club Automation Online Booking System.

Pros

Since it's kinda of 'build in' to the Club Automation system, we are happy with it. It's great to have the ability to take Credit Cards for all purchases and services.

Response from Worldpay of Worldpay

Replied October 2017

Thanks for your feedback Loretta!

November 2017

RAY from WOOD GRILL BUFFET

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2017

SO FAR SO GOOD COMPARING TO CHASE WE HAD BEFORE. THANK YOU

FASTER TO USE, AND LEARN.

Pros

IT SEEMS IS EASY TO USE AND FASTER TO DO ALL TRANSACTIONS. NOT COMPLICATED LIKE OTHERS AND EASY TO TRAIN CASHIER ON IT.

Response from Worldpay of Worldpay

Replied November 2017

Thanks for your feedback Ray. Happy to help your business grow!

December 2017

Chandler from The Elms Cottages

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Great company with an outstanding staff

Pros

It is easy to learn the software. The intuitive nature of the selections is very helpful. My anxiety was assuaged away.

Cons

There was some redundancy, however it helped to support the application and effectiveness of the software.

Response from Worldpay of Worldpay

Replied December 2017

Thanks for your feedback Chandler. Glad to help your business grow!

January 2018

Kristine from Aleatech

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

Worldpay easy Integration

Pros

Worldpay is easy to integrate with on demand software. It can process multiple currencies for a web store. It is fast and secured and hardly no down time.

Cons

Their services is a bit expensive for the small business owners and the turn around time to access your money is also slow.