About PTminder

PTminder is an online training solution that helps personal trainers, studios and gyms manage day-to-day activities. The platform can be accessed through the web and on mobile devices (iOS and Android). Training studios can manage various administrative tasks and front-desk operations such as bookings, client management, reminders and payment processing. It is also used by trainers for remote/virtual training with their clients.

PTminder allows trainers to publish online class schedules, allowing clients to view schedules and book classes. Automatic SMS and email reminders are sent to all clients. Personal trainers can track clients' performance, fitness goals and other information in real-time.

PTminder offers calendar scheduling to manage the traine...


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Supported Operating System(s):

Web browser (OS agnostic)

206 Reviews of PTminder

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(126)

126

4 stars

(73)

73

3 stars

(4)

4

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 206 results

December 2018

Omeil from omeil's way / plus life fitness

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

this the easiest fitness software to use

this was the first fitness software I ever used and still,​ one of the best how it functions​ is very straightforward​, you monitor your expense​ and income. it gives a lot more freedom​ to set up your account to fit your business, this has everything you will need for your business whenever I try a fitness software I always come it to ptminder.

Pros

this is so easy to use, You get a free trial where you can add 2 clients, I can take payment, send out invoice and receipts​​ to client, booking and cancel client session, clients area where they can booking to a ​session anytime, view client's assessment, you can easily​ keep track of your clients session and they get a message reminding them only have 1 session to go etc....

Cons

the meal plan builder is poor. the work planner is average

August 2020

Sarah from Atletika Weightlifting

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Great support and communication

We moved from another cloud based software provider as they were proving to be expensive for what they offered in terms of support. PTMinder although may not have all of the bells and whistles that other gym/pt software have but their support is fantastic and the 24/7 online help has been invaluable for me as a gym owner. The fact that they are constantly adding to their service is another bonus and I look forward to seeing how PTMinder continues to evolve.

Pros

Excellent value for money, 24/7 online support!! regular updates, good value for money. The online support is fantastic.

Cons

Calendar booking is a little clunky and would benefit from a feature that allows bulk actions in the calendar. The transaction and invoice linking could be more streamlined and the option to record outgoing, and incoming communication that you have had with specific clients in their member profile would be beneficial.

May 2018

Ahmad from BSA SportsLab

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

May 2018

Terrible Software!

Pros

Using the software is easy. The software has the capability of being great if they cannot fix the customer service and keep the software from locking me out and having to constantly reset my password. It's very inconvenient. It's embarrassing and unprofessional.

Cons

The software will lock you out and the customer service is horrible. It even deactivated my account right when I was in thr middle of scheduling clients and trying to see my availability. Having to chat with them before you can get through on the phone is annoying especially when clients are waiting on you. Also, when I finally did get through to talk to someone. I heard a baby crying in the background as well as a lot of noise. It was distracting on top of already being frustrated. It was unprofessional and it's not how I want my business. It's embarrassing to have clients in front of me while I'm trying to access my account to schedule them and being told my account was deactivated. I am very disappointed.

Response from PTminder

Replied May 2018

Hi Ahmad, there was a specific bug in the new Safari browser causing this but we have quickly fixed that up. Our customer service team have already spoken with your company and confirmed it's all working well now. Huge apologies for the inconvenience caused. Please reach out if there is anything further we can assist with, thank you!

August 2020

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

August 2020

Online Personal Training Tool

Overall, this is a good option for personal trainers and the like to run their online business and deliver their programs to clients.

Pros

This was a great software I tried out for training clients online. What I liked was everything I needed to run my business was all on one app.

Cons

What I liked the least was the cost. I ended up switching to Trainerize as my online personal training tool for the cost and because it is a Canadian based company.

August 2019

Tim from Tim Cooper Training

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Great software to help Personal Trainers run their business

It makes running my business so easy in terms of the admin and finances. The system handles it all. I don't have to worry about it. I can log all of my expenses in there as well which helps massively with accounting. Clients book themselves in and can see how many slots they have left from their packages - and just buy more as and when. This means I don't have to worry about any of the administration and can focus solely on giving the best group classes and personal training sessions without the burden of the admin. Clients love it too.

Pros

It's easy to use. Set up is very straightforward. Integration with existing website is also very simple. The ability for clients to book their own sessions (within available slots) is so helpful, and allowing clients to pay online and book into classes or go on a waiting list takes all of the effort out of it. Clients particularly like the email and text reminders.

Cons

The workout planner isn't as advanced as some others, and it's not quite as set up for online personal training (i.e. remote coaching) as some competitors.