Square Appointments Software


Square Appointments is a cloud-based appointment management solution that enables professionals to manage bookings, appointments, generate leads and accept payments. The solution suits the needs of retailers of all sizes in a variety of service industries.

Square Appointments enables customers to book appointments on the go for single or multiple locations. Moreover, the solution allows customers to make prepayments for scheduled appointments. Users can review their calendars from any mobile device and plan the day accordingly.

The solution sends automated notifications to clients for appointment due dates via email or text message. In addition, trainers can make notes while servicing clients for future reference. Square Appointments enables customers to make credit card payments.

Square Appointments enables marketers to run promotions and loyalty programs for potential and existing clients. The solution integrates with Square Point of Sale, QuickBooks and Xero.



74 Reviews of Square Appointments

Overall rating

4.49 / 5 stars

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Showing 1 - 20 of 74 reviews

August 2016

Vesta from Stitch Texas

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

August 2016

Excellent saas

This appointment system has changed the way we work and increased our revenue. And the regular updates are incredibly useful, systematically solving one issue after another. We are so happy with this service.

Pros

-have customers pre-pay for appointments
-manage multiple types of appointment and multiple employees
-fine tune cancellation periods
-charge cancellation fees
-useful analytics

Cons

-While there is a client list, which is great, it does not connect back to the charges or appointments made by that client, so it's very difficult to backtrack and figure out how a client has interacted with your company. For instance, a client calls and gives you their name and would like to cancel an appointment for a refund. The easy thing would be to find their name in the client list and see their appointment and charge, click over and cancel and refund. Right now, you'd have to click through and find their appointment by looking week-by-week. It gets even harder if someone has canceled the appointment. Then there's no way to find the payment they made, e.g. to verify that they've been refunded.

November 2018

Denise from Balanced Out Massage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Professional Edge

My business is a referral based appointment only business. I have tried two other online schedule systems prior to square. Both proved to be complicated and confusing for myself and my clients causing many missed appointments by both of us. Since Square not only has my appointment calendar run like a well oil machine but I have been able to add therapists and because it’s so interactive I am able to now schedule for a massage client who would like to try a facial. Also, it is extremely easy to adjust the services to allow for monthly specials.

Pros

Easy to use both for my staff and clients. Interactive, staff can view and help manage each other’s schedule. Also, can block off time if needed.

Cons

I really haven’t found anything I don’t like with this system. Extremely pleased

August 2016

Cory from Cory Moore Chiropractic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

Loving it!

I love using square appointments. It is easy and convenient. Changes are quick and patients love the reminders.

Pros

I like the reminder portion the best. Patients get their reminder immediately after setting the appointment and then again 2 hours before. I also like how it lists their prior visits.

Cons

I would love to be able to click on a patients name on the appointment screen and then scan their card so that it would track more of the individual services. I would also love to be able to use it from my desktop computer.

January 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Amazing

It's a really easy program and I love using it.

Pros

It's free... but incredibly easy to use! It works well, syncs with my google calendar and makes scheduling appointments easy for my clients! Moving things around and editing services is easy too which is HUGE!

Cons

I wish they had a more user friendly interface with more options when it came to storing client info. I'd love more detailed options for notes as well as a way to store images and view them side by side for before and afters- it was almost a deal breaker. They have said this will come in the future as a LOT of people have requested this but nothing has been done.

August 2016

Jaree from Jaree Whinery LMT

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Great Product!

This is a wonderful product. It makes owning a small business very doable. Most companies only offer of part of what square offers all in one package. They are easy to communicate with but rarely need to do so. I also like that if you don't want some of the services you have the option not to pay for them if you do not need that service.

Pros

I can find everything I need in owning a small business all in one place. Other companies do not do everything that square provides in one.

Cons

Services are more tailored to a product based business as opposed to a service based business making some of the features a little more difficult to utilize like I would like to use them.

August 2016

Isaias from Ike's Electric

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2016

Great app - I wish the mobile version was as seamless as the desktop version

This program is great, and is simple to use. For the mobile app, it would be great to be able to pull up pending appointments in a list format. Also, it would be very helpful to be able to overwrite calendar entry data in google calendar instead of using the square app.

Pros

I like that the software automatically sends text and email reminders -- my customers really appreciate that.

Cons

For the mobile app, it would be great to be able to pull up pending appointments in a list format.

Also, it would be very helpful to be able to overwrite calendar entry data in google calendar instead of using the square app.

August 2016

Kathleen from Rufftimes Grooming

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Satisfied Customer

I started using the square in 2012 my business has grown thanks to all of the benefits and tools that the square has offered I recommend them always to all my clients who are going into or already have businesses.

Pros

I like the ease of the square, from the on line scheduling to my daily deposits, it just makes life alot easier everything i need is at a touch of a button . Thank you.

Cons

I havent found anything that I dislike.

August 2016

Beth from Fringe Benefits Eyelash Extensions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

Auto Pilot Appointments!

Wow, I love it, my clients love it, don't know how I would operate without it... Fifty percent of my clients book without me ever emailing/texting/calling. They request an appt, I accept, they show up. Totally frees up my time, don't even need to make "reminder" calls anymore.

Pros

Ease of use for both me and clients, easy to write notes and track clients, easy to do personal notes to clients on confirmation, can instantly track history. Great communication, great client history without any effort. And that includes their tip history as well -- all tracked through Square.

Cons

The fact that if I allow clients to cancel appointments on line, a cancellation shows up FOREVER on the overview page. Annoying.

August 2016

Domeka from Urnailtech

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Urnailtech

I enjoy my software .. It saves me time and stress. So grateful for the appointment book and app I can understand the software great. The fee for appointment book is very reasonable. The fee for accessories are also awesome.

Pros

Easy to access ..my clients love it..love instant deposit

Cons

Nothing much ..maybe the fee ..also would be nice if my clients don't have to put all their information in every time they schedule an appointment

July 2018

Kevin from ContentCollective Marketing

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Scheduling software built-in to a P.O.S.? Smart. Really!

Pros

Super simple to set up and it's tied into my point-of-sale app. Also includes a booking webpage that is customizable, as well as a booking button customizer. There is even marketing options and customer loyalty programs built into the Square platform as well. It's an all-in-one delight of an app!

Cons

Set up can be a bit time-consuming, but what do you expect from such a robust, all-inclusive platform? It goes well beyond the scope of "just a pos" or "only a scheduling app".

October 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Appointment scheduling ease

Pros

I have used this scheduling software as a client (booking services through someone using Square) many times, and it's very versatile. I've easily booked hair appointments to doctor's appointments through my phone. This not only saves me the hassle of calling and waiting on hold, as well as saves businesses valuable time--when otherwise they'd be answering phones.

Cons

For clients who are using this software for scheduling for their own business, it's important to always keep your appointments up to date. Nothing could be more frustrating than booking through this program, then finding out it was an incorrect appointment slot.

August 2018

Morgan from Quake Fitness Training LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

3 of 5

Functionality

3 of 5

August 2018

Square has everything you could need and now offering appointments for free for individuals!

Square Appointments has been easy to use, the new updates are great, and it's a one stop shop for my business and my clients.

Pros

this is easy to use and you really have the ability to adapt easily to the interface. The Square Appointments app has now been combined with Square POS. You are able to book appointments, send invoices, and use the POS all using one app now! It's definintely streamlined for us busy business owners.

Cons

There is an option to create recurring appointments but you can only select it for that day. Ex: Monday for the next X amount of weeks. I haven't been able to set it for MWF for X amount of weeks.

April 2018

Mallisa from PrescriptFit Medical Nutrition Therapy & Weight Loss Plan

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Makes Scheduling Easy

Pros

I've written a review for this software in relation to our nutrition therapy business, but I've also started using this for my own personal nutrition consulting, which is structured very differently. I do freelance consulting and work remotely. The square system allows me to manage my schedule and clients from anywhere- with any device. It couldn't be easier or more helpful.

Cons

NO cons whatsoever. I am a huge fan of all the Square software AND their customer service. If there's ever a feature lacking they're sure to put in requests for you and they always go above and beyond to help.

August 2016

Ashley from Opulent Beauty

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2016

A few waves in my smooth sailing

It's been smooth sailing with a few waves here and there. I'm really glad I can use both the square and the appointments together versus two different applications for one purpose.

Pros

I like the how my schedule comes up for the day. The reports, easy usage.

Cons

I hate having to login with my email and password over and over. I wish there were an app that I could stay logged in or just put in a 4 digit code for security purposes since my clients credit/debit cards could be charged.

My customers hate that they have to put their card number in every time.

The mobile layout needs a little work on some pages

August 2017

Taylor from Hot Tub Cruisin, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

It is perfect for our boat rental company

It works great for our boat rental company

Pros

They have built a good system with good support that allows us to easily get and manage online bookings.

Cons

There could be some more functionality built out that could allow us to further create other options on our reservation calendar.

November 2016

Ren from QB

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

November 2016

Promising but very limited

Limited feature set for the price compared to cheaper more feature-rich alternatives available on the market. It's year 2016, and makers of this software still haven't implemented a simple feature like service name showing in the booked time slot when staff view the calendar. Unless you're using their iPad app their web calendar interface is horrible. Worst of all, this system is so primitive that it forces customers to enter full name, phone, and email address EVERY SINGLE TIME to book an appointment. The only reason we switched to Square Appointments in the first place was to prevent no-shows by activating "Hold Card for No-Show Protection". This feature is half-baked because there's no way to save card info for future bookings. As of November 2016 no improvements have been made to mitigate that despite their tech staff promising to fix it when we first signed up with them in May 2016. I have sent them tons of usability improving ideas but only a few were addressed. We're on the verge of canceling our account with them because our clients constantly complain about what I described above, but worst of all we've noticed major decline in booking conversions from even our current clients, let alone newcomers. It holds promise, it is just not ready for prime time.

Pros

It has a dedicated iPad app.

Cons

Customer has to fill out his name, email, phone and credit card every single time appointment is booked. That's annoying and enough to steer even the most loyal customers away.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Easy for people to make appointments

If you need customers to be able to make appointment online, this is the service for you!

Pros

What I like best about Square Appointments is how easy it is for people to make appointments.

Cons

Getting everything set up is relatively easy, it can be a little more difficult if you get overwhelmed by technical things. But I think it is the nature of the task, and not much they can do to make it easier.

January 2019

Robert from Advisors Mortgage Group, LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Square Appointments Review

This software is perfect and our clients/borrowers love it! I would venture to say that about 80% of our clients book their appointments with us via this software/website. They request their appointment date and time, we accept it and then they show up whether it be a phone conference or a face to face meet. This allows us to free up our time to generate more business/find more clients. HIGHLY recommended!

Pros

Ease of Use
Convenient
Changes are quick
Reminders to clients are efficient and effective

Cons

We haven't really found anything that we dislike about this software.

November 2018

Lauren from Chisel Scalp

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Square

Pros

Ease of customers to put appointments. I love that they receive a text and a email reminding them of their appointment

Cons

You can't put in two different locations

November 2018

Millie from Milagros Wellness Sanctuary

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Square Appointments is Awesome!

Pros

Easy for customers to book, reschedule or cancel online! They can even make a payment.

Cons

Square Appointments App is not available for Android yet.