About BugHerd

BugHerd is a cloud-based issue tracking and project management software solution for web developers and designers. The solution helps convert client feedback into tasks, which include all the needed changes and screenshots.

With BugHerd's in-page feedback feature, clients can report issues directly from users' websites. It allows developers to see where exactly issues have been reported on the sites. Clients can report the issues by clicking and commenting on the content, and the platform converts this into a bug report.

BugHerd also includes a visual task board, which shows the status of all scheduled tasks. Team members can see who is working on what task, when. Users can assign and schedule tasks with a drag-and-drop f...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

46 Reviews of BugHerd

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(28)

28

4 stars

(17)

17

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 46 results

February 2020

User Profile Picture

Mark from TYL

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2020

A no-brainer purchase for any agency or development team

A pleasure to use. Easy to install and use and it makes QA testing a delight.

Pros

It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.

Cons

The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.

Response from Splitrock Studio

Replied February 2020

Thank you so much for your fantastic review Mark! Your feedback is how we continue to improve. You'll be pleased to hear that custom columns are on their way, stay tuned!

April 2020

Christian from Master Publisher

Company Size: 2-10 employees

Industry: Media Production

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Simplify issues management and communications

Bugherd is used with all our clients and the feedback has been great. Its easy for them to see comments on tasks they have reported and for us to see how work is progressing. We use it extensively on the build of new websites.

Pros

I love how easy it is for clients to create tickets and for us to manage them. The simple interface is easy to use and incredibly powerful. Being able to visually see tickets on the web page, make discussions easier, and tracking issues easy.

Cons

It would be great to be able to add new columns. However this is a small issue.

Reasons for Choosing BugHerd

I think Bugherd is unique. We tried using BaseCamp, Trello, and other task list and issue tracking solutions but this seems the best by a mile.

Response from Splitrock Studio

Replied April 2020

Wow what a great review! Thank you Christian, we really appreciate you taking the time to outline what you love about the product. We will continue to do our very best to make collecting client feedback and tracking bugs so much easier.

May 2018

Dealdiane from NetPotential

Company Size: 2-10 employees

Industry: Graphic Design

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Functionality

4.0

May 2018

Great for client and QA collaboration

Pros

This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Cons

Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2019

Fast bug tracking for bulk bugs, with slow development of new features

I've been using BugHerd for around 3 years now on large scale web projects, often with 500-2000 bugs reported throughout the project life. I've recently tested all of the key bug tracking tools available for website development, and BugHerd is hands down, still the fastest and most useful tool for bug reporting with a useful user area for bug management. The tool could be so much better though if the dev team behind it invested some more time and resources to make bulk bug management and integrations better.

Pros

Fast bug reporting with easy to set tags, users and descriptions. Easy to filter user area with kanban columns, search and the ability to go click on a bug and be anchored to a pin in the bugs location on your website. No need to install code for each website you test.

Cons

The development team is very slow to update and make changes to BugHerd. BugHerd is lacking bulk select features, and their connections to third party tools with better backend management aren't up to scratch.

Response from Splitrock Studio

Replied December 2019

Thank you for your fabulous review. We're glad to hear you're still a fan of the product. Rest assured we are working on some fantastic new updates that you'll definitely appreciate in 2020.

April 2020

User Profile Picture

Chris from Sabra Creative

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2020

Our clients LOVE it

Pros

To us, the client experience reigns supreme. Also, we hated getting two mile long emails with website edits. With BugHerd, our website review process and ongoing support has become incredibly efficient. Our clients love knowing they can add a note to their website to get our eyes on it, and we MUCH prefer having a list of easy to understand BH notes to deal with instead of trying to interpret email chains!

Cons

BugHerd keep improving - so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client side implementation process.

Response from Splitrock Studio

Replied April 2020

Thank you for such a detailed and fantastic review Chris. We are so pleased to be able to help reduce those mile-long client feedback emails! We will strive to continue improving the product to make your workflow even more efficient.