Project management
Supported Operating System(s):
Web browser (OS agnostic)About BugHerd
BugHerd is a cloud-based issue tracking and project management software solution for web developers and designers. The solution helps convert client feedback into tasks, which include all the needed changes and screenshots.
With BugHerd's in-page feedback feature, clients can report issues directly from users' websites. It allows developers to see where exactly issues have been reported on the sites. Clients can report the issues by clicking and commenting on the content, and the platform converts this into a bug report.
BugHerd also includes a visual task board, which shows the status of all scheduled tasks. Team members can see who is working on what task, when. Users can assign and schedule tasks with a drag-and-drop feature.
BugHerd is com...
36 Reviews of BugHerd
Average User Ratings
Overall
4.56 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
February 2020
Mark from TYL
Verified Reviewer
Company Size: 2-10 employees
Industry: Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2020
A no-brainer purchase for any agency or development team
A pleasure to use. Easy to install and use and it makes QA testing a delight.
Pros
It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.
Cons
The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.
Response from Splitrock Studio
Replied February 2020
Thank you so much for your fantastic review Mark! Your feedback is how we continue to improve. You'll be pleased to hear that custom columns are on their way, stay tuned!
April 2020
Chris from Sabra Creative
Verified Reviewer
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
April 2020
Our clients LOVE it
Pros
To us, the client experience reigns supreme. Also, we hated getting two mile long emails with website edits. With BugHerd, our website review process and ongoing support has become incredibly efficient. Our clients love knowing they can add a note to their website to get our eyes on it, and we MUCH prefer having a list of easy to understand BH notes to deal with instead of trying to interpret email chains!
Cons
BugHerd keep improving - so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client side implementation process.
Response from Splitrock Studio
Replied April 2020
Thank you for such a detailed and fantastic review Chris. We are so pleased to be able to help reduce those mile-long client feedback emails! We will strive to continue improving the product to make your workflow even more efficient.
June 2020
Chuck from Philips Color Kinetics
Company Size: 51-200 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2020
Wonderful product that does exactly what is says it does.
Wonderful product, at a great price does exactly what is says it does. Loved the easy to use Kanban. One of the best products we have used.
Pros
Simple to deploy, simple to use. Even the technically unskilled were able to note issues that needed attention. We used BugHerd to successfully maintain a 600 plus page website through two CMS changes, and it worked flawlessly.
Cons
A bit difficult to note changes on mobile, but it seems like that has been addressed now.
Response from Splitrock Studio
Replied June 2020
Thanks for the glowing review, Chuck. You've definitely put it through its paces with two CMS changes for a 600+ page website! Glad the mobile tweaking has been useful for you too.
May 2018
Dealdiane from NetPotential
Company Size: 2-10 employees
Industry: Graphic Design
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Functionality
4.0
May 2018
Great for client and QA collaboration
Pros
This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.
Cons
Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that
April 2020
Christian from Master Publisher
Company Size: 2-10 employees
Industry: Media Production
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Simplify issues management and communications
Bugherd is used with all our clients and the feedback has been great. Its easy for them to see comments on tasks they have reported and for us to see how work is progressing. We use it extensively on the build of new websites.
Pros
I love how easy it is for clients to create tickets and for us to manage them. The simple interface is easy to use and incredibly powerful. Being able to visually see tickets on the web page, make discussions easier, and tracking issues easy.
Cons
It would be great to be able to add new columns. However this is a small issue.
Reasons for Choosing BugHerd
I think Bugherd is unique. We tried using BaseCamp, Trello, and other task list and issue tracking solutions but this seems the best by a mile.
Response from Splitrock Studio
Replied April 2020
Wow what a great review! Thank you Christian, we really appreciate you taking the time to outline what you love about the product. We will continue to do our very best to make collecting client feedback and tracking bugs so much easier.
