About Arthur


Arthur Online is a cloud-based property management solution designed for HMOs, social housing managers, residential block, commercial properties, student housing and single outlets. The solution works on both PC, Mac as well as mobile devices, bringing tenants, contractor agents and property owners onto one connected platform.

With Arthur Online, property managers can communicate with their tenants, contractors and other stakeholders to carry out day-to-day tasks. Arthur's dashboard allows users to have a single view of their entire property portfolio and keep track of scheduled activities. Tenants can submit required documentation before moving into the property, pay rent, generate rental statements, send documents, make maintenance requests and communicate with their renter.

Arthur Online can also be used by third-party contractors to receive work orders, send job quotes and make payment requests. Property owners can set up different accounts for each property or tenant and manage them separately. Arthur Online also integrates with Xero, Rightmove and Zoopla.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

7 Reviews of Arthur

Average User Ratings

Overall

4.93 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(6)

4 stars

(1)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-7 of 7 reviews

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December 2018

Arpit from Business Overhead Solutions

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

The Complete Property Solution

We have a buy-to-let property business which also morphed into a property management business. Before Arthur, we would generate remittance statements manually, track repairs on a piece of paper and check rents received via spreadsheets. This software has allowed us to eliminate all of this which has allowed to grow our portfolio under management without the need to hire additional staff..

Pros

We use this software for our property management. The ability to link contractors, tenants, landlords, letting agents and property managers into one eco-system is priceless. The apps are well built, the web based interface and functionality is advanced. This has eliminated our need to speak to tenants frequently and they find it good as they can raise issues without feeling like a nuisance. The Arthur support team is very prompt at resolving issues and debugging. They continue to add new functionality which really makes this product value for money.

Cons

The native android/apple apps are known to have a "white screen of death", which users have advised that not a simple delete, reinstall is clearing. It sometimes involves clearing the cache in the phone. If there was a way for functionality on the app to mirror the web based interface it would be great.

June 2019

Arpit from Business Overhead Solutions

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

THE BEST PROPERTY MANAGEMENT SOFTWARE

I CANNOT PRAISE MY EXECUTIVE AND THE TEAM HIGHLY ENOUGH. THIS SOFTWARE HAS ALLOWED ME TO EXPAND MY BUSINESS THREE-FOLD WITHOUT THE NEED TO HIRE STAFF. OUR TENANTS AND CONTRACTORS ALL ENJOY A BETTER EXPERIENCE. WIN WIN. KEEP UP THE GOOD WORK

Pros

THE SERVICE IS FIRST CLASS AND THE THOUGHT THAT HAS GONE INTO THIS PRODUCT IS SUPERIOR TO ANYTHING ELSE ON THE MARKET. CLOUD BASED MEANS ACCESS IS NOT RESTRICTED TO THE OFFICE AND THE NATIVE IOS/ANDROID APPS MAKE THE PHONE EXPERIENCE EXCELLENT.

Cons

TOOK A WHILE TO GET USED TO THE NEW UI UPGRADE. THE MAILMERGE SECTION HAS BEEN OVERENGINEERED, IT WAS BETTER BEFORE THEY UPGRADED IT. ALL OPTIONS ON ONE SCREEN.

June 2019

Paul from PLC Property Ltd.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Managing HMOs using Arthur

Pros

Easy to use and well suited to HMOs. Dashboard is great for overview of properties. Xero synchronisation is a big time saver. I really like the tenants ability to manage their tenancies and report problems and for me to allocate tasks to my team. There are a lot of features I am yet to try so not using Arthur to its full abilities.

Cons

It would be great to enter defaults like length of tenancy and other tenancy details to make adding tenants easier. Less buttons to press to sync with Xero would also be nice

June 2019

James from Eagle Estates Limited

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Arthur Online review

Fantastic team always answer the phone and helpful. Navigating through a complete upload of software was a big issue for us and glad we were helped

Pros

Assisted us with HMO management which other software failed to perform

Cons

In depth processes which are needed to be learnt properly first or else the system is not effective
This isn’t a con of the software but user will need to learn properly !

June 2019

Jack from Rent North East

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2019

Excellent system

Pros

Arthur Online is "forward thinking" software which will surely take it's place at the top of the property management software leaderboard.

It is easy to use, and their support team are very quick to respond.

Cons

I find the financials a little difficult to use.

September 2015

Jo from Student Property Company


Ease-of-use

4.5

Customer support

5.0

Functionality

4.5

September 2015

A great way to keep in touch with tenants

Pros

After searching around for a product that suits our needs of over 1000 tenants - we hit the jackpot. This is a simple, nice to use dashboard and app that quickly allows us to address issues raised by tenants. The customer service is fantastic, and we are so lucky to be on board with Arthur. There are teething issues of course, but the speed they get resolved is great. I know we are a demanding client of theirs but they are fantastic to work with.

Cons

The software initially did not allow us to differentiate between regions. This was a must for us and the boys behind arthur are resolving this as we speak. There is nothing bad to say about either the product or the vendor. When this is resolved, I would give it 10/10 instead of 9/10.

July 2015

Timothy from PropertyManagers Ltd.


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

July 2015

More features than any other I have tried and really easy to use.

Pros

It has everything I need as a landlord (26 units) and with mainly student tenants they really appreciate having an app for them to contact me through. Keeps everything in one place and that is great.

Cons

It didn't used to have payment systems integrated, now they have Xero which has made it utterly complete.