Finding software can be overwhelming. Software Advice has helped thousands of property managers choose the right HOA management software so they can track leases, fees and residents.

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Buildium

Buildium is a cloud-based property management software that enables managers of residential and association properties to take control of every aspect of their business, whether in the office or fully remote, including online rent... Read more

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Recent recommendations: 129 recommendations

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Yardi Breeze

Yardi Breeze is property management software built exclusively for small to mid-size businesses. Yardi Breeze offers features such as autocomplete address lookups, data import utility, home screen dashboard, drill-down reporting a... Read more

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Recent recommendations: 110 recommendations

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AppFolio Property Manager

AppFolio provides property management software that allows property managers and owners to market, automate and manage tasks related to their apartments, residential properties, commercial property, student housing or other proper... Read more

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Recent recommendations: 63 recommendations

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Rentec Direct

Rentec Direct serves as a web-based, full-featured management system for landlords and property managers that is designed to suit the needs of those managing properties between 25 and 5,000 units. Rentec has no startup fees, no te... Read more

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Recent recommendations: 26 recommendations

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PayHOA

Pay HOA is a cloud-based homeowner association (HOA) solution which assists property managers with rent collection, invoicing and e-filing. Its key features include online payments, survey collection, tenant engagement tracking an... Read more

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Recent recommendations: 23 recommendations

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ManageCasa

ManageCasa is an intuitive, interactive, and automated Property Management platform specifically designed for Property Managers, Associations and Landlords seeking an all-encompassing web and mobile approach to increase efficiency... Read more

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Recent recommendations: 14 recommendations

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DoorLoop

DoorLoop is a rental property management solution designed to help businesses streamline processes related to accounting, marketing, maintenance, tenant screening, online payments, work orders and more. Its built-in CRM and tenant... Read more

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Recent recommendations: 9 recommendations

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Condo Control Central

Condo Control Central is a property management solution that provides an online communication and management platform for condos. It offers an online discussion forum, amenity booking, concierge management and more. An online... Read more

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Recent recommendations: 4 recommendations

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INFO-Tracker

INFO-Tracker by Netintegrity Inc. is a cloud-based property, accounting and maintenance management system that designed for midsize and large Condo HOA, residential, 3rd party rental, commercial real estate and affordable housing ... Read more

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Recent recommendations: 3 recommendations

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Wild Apricot

Wild Apricot is a cloud-based membership management system used by business and trade associations, chambers of commerce, nonprofits, charities, clubs and community organizations. It supports organizations from a few members to 15... Read more

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Bitrix24

Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, ... Read more

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Yardi Voyager

Yardi Voyager is a cloud-based property management and accounting platform for both residential and commercial entities. This software product is designed for small portfolio real estate owners as well as larger portfolio enterpri... Read more

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LandlordTracks

LandlordTracks is a cloud-based property management suite suitable for residential, commercial and corporate housing. Key features include automatic rent collection and owner disbursements, automatic vacancy listings, background c... Read more

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FrontSteps

FRONTSTEPS solutions improve communities by streamlining communication from management offices to homeowners. FRONTSTEPS provides an inclusive system for communities including accounting, communications, day-to-day operations, and... Read more

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Shiftsuite

Shiftsuite is a cloud-based property management system designed for managers of condominiums. Key features include owner administration, document management, reporting, and activity reporting. The solution offers document man... Read more

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MyCommunity

MyCommunity by TALogic is a cloud-based property management solution that caters to managers of condominiums or homeowner's associations (HOAs). The solution offers functionalities such as accounting, tenant and lease tracking, bu... Read more

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eUnify

eUnify is a web-based property management solution, which helps communities and homeowner associations manage residents, work orders and finances. Features include customizable branding, document management, delinquency processing... Read more

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Neigbrs

Vinteum Software, the developer behind Neighbors is a web and mobile solution that connects residents and property managers. It comes with a responsive public-facing website where residents, family and prospective buyers can learn... Read more

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Condo Communities

CondoCommunities.com is a property management solution that provides resident and management portals for the condominium management industry. The solution helps homeowners associations (HOAs) maintain communication with residents ... Read more

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mobohubb

mobohubb is a cloud-based workforce management platform designed to help organizations across security, janitorial, construction, housing authority, hospitals and various other industries manage remote workers and generate operati... Read more

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Buyers guide


Last Updated: April 8, 2021

Here's what we'll cover:

What is HOA software?
Common Features of HOA & Condo Management Software
What Type of Buyer Are You?
Expected Benefits
Market Trends to Understand

What is HOA software?

 

HOA software is software that manages homeowner associations. Features include board meeting scheduling, recording meeting minutes, managing resident databases, and hosting residents portals where they can pay fees and interact with one another.

Condominium managers spend the majority of their time managing maintenance of a complex's common areas, managing tenant relationships and assigning duties accordingly. Since these areas are shared, a homeowners association (HOA) makes decisions as a group regarding the properties. This is where HOA software comes into play.

Common Features of HOA & Condo Management Software

Association management An HOA is about more than just the individuals, it requires management of the association itself. This means corporate information, assets, rules and bylaws, meeting details (dates/minutes/attendance), elections and more.
State regulations HOAs must comply with state statutes governing associations. Although these vary from state to state, associations must ensure the enforcement of regulations. Managers must be aware of their authority to charge mandatory fees, enforce maintenance requirements and maintain quality of association properties.
Tenant/owner communication Store detailed information on each resident, including service requests, participation in community activities and special needs (for emergency services). This information helps streamline communication to and among residents within the HOA.
Administrative functions When selecting a system, HOA and condo association software should consider which administrative functions they want to integrate into their condo and HOA accounting software. Some programs can be combined with homeowners association accounting and tenant and lease and building maintenance management system for a complete system.

Buildium software user dashboard

Buildium software user dashboard

What Type of Buyer Are You?

Before purchasing software, you’ll want to know what kind of a buyer you are. HOA and condo management is a small market that is part of the larger property management software segment. A majority of the profiles we see in this market fall in the following categories:

Self-managed HOA and condos: As the name suggests, self-managed HOAs and condos are for owners who want to manage the home’s day-to-day operations on their own. This kind of management style comes with its own challenges and rewards. Some of the challenges are lack of experience or training in running a community, enforcement of rules defined by a board across the community and finding the right volunteer to manage everything. The self-management style also has a few advantages, such as low monthly unit fees, transparency and reliability of community accounts as well as no interference of external management. This type of management is best suited for small units because managing a large number of units manually requires a lot of time and effort.

Third-party property management buyer: Properties with a large number of condos and HOAs hire a third-party property management company to manage their community operations. If you are a third-party company that manages multiple condos or HOAs, you may want to opt for a condo management software. A wide range of software is available in the market that is suitable for small units (of up to 50) to large units (of more than 10,000). SaaS-based condo management software, which is currently trending, are low cost and provide multiple options for access. Some property management software have the capability to manage multiple types of properties, including condos and HOAs. Check out our guide for more information on property management software.

Expected Benefits

Condominiums and HOAs that opt for management software may realize many benefits that include the following:

  • Residents can participate in the association’s decision-making via emails, discussion forums and online surveys. They can be kept up to date with the latest notices and announcements by sending emails and displaying content on community web portals.
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  • Users can download important building documents, such as rules and regulations and minutes of board meetings, as well as check rental/sales listings and forms. All these documents can be accessed via a community web portal or mobile apps.
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  • Condo managers can manage, track and analyze the association’s budget and expenses such as unit fees, late fees and other utility bills.
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  • The software help users maintain the community calendar, schedule meetings and manage staffing.
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  • Use of the software encourages a paperless culture as the bulk of the tasks is done digitally.

Key Features to Consider

Here are a few factors to consider while evaluating the various options in the market:

Consider what medium of communication is more comfortable for the residents. With the widespread use of the latest technology, residents are now accustomed to using electronic devices such as mobiles and tablets. One should consider a system that integrates with communication medium such email, text messages, web portal or even a mobile app.

Enable an easy method of online payment collection. Collecting funds, unit fees, rent and other required payments becomes much easier when it is done online rather than manually. In addition, residents have the freedom of paying online from anywhere and anytime.

Use maintenance requests to track issues. This feature helps residents submit a service request and track it until it’s been resolved.

Take care of all accounting and reporting needs. The system should be able to take care of all the accounting needs of the association or condominium. Users should be able to generate monthly reports that feature all the accurate financial records.

Manage all documents within the solution. Document management is an important factor to consider while evaluating solutions. This feature allows residents, committee members and other stakeholders to download and review documents, including HOA rules, society by-laws notices, forms and other files, when required.

Market Trends to Understand

Software as a Service (SaaS). Many managers are opting for Web- or cloud-based HOA management software that they can access from anywhere, rather than on-premise solutions. Hosted systems boast a less costly initial investment than on-site servers. Cloud-based solutions provide the convenience for accessing pertinent data about a specific community or an entire portfolio of properties.

SaaS deployment is gaining popularity for many reasons—among them, that Web-based software is easily accessible on mobile devices, making data and programs available on-the-go. However, not all Web-based software is optimized for use on the smaller screens of smartphones or tablets. For more on mobile HOA software use, see our mobile property management apps guide.

Community-based websites. A common feature of condominium management software and homeowners association software is a personalized, community-based website. These portals often lead to increased attendance to HOA meetings, and allow residents the opportunity to interconnect with public postings, event invitations or announcements, building a sense of community.

Automated fund collection. Similar to automated payments for landlords, HOA dues and other fees can be collected via an online portal, simplifying the transaction process for both HOA/condo managers and community residents.