Condo Control Central Software

4.31 / 5 (32)

About Condo Control Central


Condo Control Central is a property management solution that provides an online communication and management platform for condos. It offers an online discussion forum, amenity booking, concierge management and more.

An online file library lets residents store documents such as by-laws, homeowners association meeting minutes and financial statements. Property managers can build a public website for their condominium that allows them to poll residents, publish event calendars and share community details with residents.

Condo Control Central provides a security and concierge console that allows security personnel to track authorized entry into a condominium. The package tracking feature lets users keep a log of packages received at the front desk and record signature upon pick up. Property managers can also set up an online store to sell keys, fobs, garage remotes and more.

Monthly and annual pricing is available. Support is available by phone or fax.  



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

32 Reviews of Condo Control Central

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(16)

4 stars

(11)

3 stars

(4)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 32 reviews

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October 2018

Anna from Del Property Management Inc

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Reasons for recomendations

Excellent system, service from the staff, and reasonable rates.

Pros

Condominium management offices need to move forward on electronic access of information on residents, such as phone #'s, vehicle info, # of electronic fobs/card access, lease agreements, vacation info when resident is away on vacation etc.
Resolved the need to communicate with 2000 residents in a condominium community, by being able to post notices, on upcoming events and more.
Our security desk to have access on information of all residents.

Very easy to learn, even for non computer users
Our residents find it very useful to book amenities on line and then come and pay
The ease of being able to pass on contractor events with security staff, being able to read reports written, without having to print.
The ability to use the PO system appears to be very useful, it is too bad I am not obtaining authority to use.
I did experience the Proxy service and was very glad that was available. What a time saver.
I look forward to using more services that CCC may be able to offer in the near future.

Cons

Requests and changes must wait for one month.

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi Anna. Thank you for your response! We aim to make all changes and updates the same day they were requested, but making system changes may take a little longer. We apologize for any inconvenience and your customer success manager will be contacting you to see how we could rectify this issue. Thank You, Condo Control Central Team

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Use of CCC since 2015 for 4 buildings/340 units

Transition to this platform was relatively painless and well supported by back office and software support. Features are being added but slowly. Not yet transitioned to using credit card payment or proxy/e-vote collection on the site.

Pros

Fairly easy to use, though not crazy about the fact that "people" and "units" got mixed together, but you get used to it.
Decent options for creating emails or documents on the site and choosing where these should go. Improving with being able to add photos etc.

Cons

No alerts for bulletin boards or classified ads, though I have been asking for this "feature" for 3 years!
Would be nice to have a way to tie a public web page to the internal one, so don't need to support separate wordpress site

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi there, Thank you for your response! As a client first organization, our product is directly shaped by the feedback we receive from our clients. Our rational behind limiting alerts in our Discussion Board & Classified Ads modules is to ensure that residents don¿t unsubscribe from our emails as a result of being inundated with emails every time someone creates a new thread or posts a reply. If residents unsubscribe from emails associated with CCC then they would also no longer receive email notifications for vital updates from their property management team. Thank You, Condo Control Central Team

October 2018

Kevin from Education

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Great software that helps condos get work done

Really happy with the responsiveness of the support team and their willingness to integrate suggestions into the software.

Pros

Great way to alert owners and residents quickly
Helps to keep owners and resident information in a central location
Helps the condo board and manager track service requests
Tasks allow the condo board and manager to organize their efforts

Cons

It would be nice to have integration with other services like our security door system
The tasks section is limited in that they have to be assigned to a single person, it would be nice to be able to add others

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi Kevin, Thank you for your honest review! we are currently finalizing our security patrol solution which will have more features including patrol checkpoints/touring. It will be released in January. Our task section does enable users to add others to the task, a customer success manager will contact you to elaborate more on this feature. Thank You, Condo Control Central Team

October 2018

Lisa from Gramercy Park TSCC 2297

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Condo Control Central Review

I've pretty much summed it all up in the Pros section of this.

Pros

I really like the fact that we as managers can do multiple notices throughout the day and be able to specify the users whether it be by group or by unit or by both... love the fact that residents can book the amenities and when booking they can view the agreement in full..love the fact that when a residents inquires about a parcel that was delivered and has an issue with it management can view all the details this including dates, pick up and signature...the program itself alleviates a lot of communication that would otherwise bog the office down it and allows us to work on all the rest of the issues...

Cons

Not really thought or have come across issues with the software that were not fixed or explained in full by a rep when bringing the concern to them.

October 2018

Harry from TSCC 2297

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

October 2018

How I like Condo Control Cental

Pros

I really like that all the information I need is available. From Board meeting minutes to quotations for services or products the corporation has purchased it's all there.

I like that I can book an elevator or a BBQ without having to go down to the concierge and hope he or she is not tied up with anyone.

I also like the notification system, keeps me in the loop on everything going on in the building. Helps to arrange a schedule if needed.

Cons

Originally it took some time to find everything but after a few times navigating it became very easy to use.
I can't say I have any other negative things to say.

October 2018

Donna from DCC #164

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

One stop - save time

I am located at the site so having the latest information available is very helpful.

Pros

The easy of moving from one section to another makes my day so much easier. All the information and notes are just a click away.

Cons

The only issue I have is a recent change has made inputting dates into vacation a little more difficult. The pop up screen with the most recent changes overlays on top of the calendar.

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi Donna, Thank you for your feedback! We try to make our platform as customizable as possible while trying to make it simple to use. Your customer success manager will be contacting you to resolve this issue. Thank You, Condo Control Central Team

October 2018

Shaffin from TSCC 1430

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

October 2018

Site Manager's Opinion

Overall as I have said it, it is doing what I use it for except for the CON item here above so I am okay with that.

Pros

Overall it is doing what I use it for. So I am okay with that.

Cons

Administrators/ Managers should have an option to extend the shift hours. Currently when you open your log sheet after sign in, it ask begin time and end time. Managers/Administrators from time to time overstay their shift but the shift log signs you out. That is not so likable to me.

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi Shaffin. Thank you for your review! We truly appreciate your feedback and your customer success manager will be reaching out to you shortly to see how we could improve this process. Thank You, Condo Control Central Team

October 2018

Eli from Paragon

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Condo Control Central Review

Pros

Easy to use, a very good interface, that one can learn how to use it very fast.

Cons

System is down often.
The report section need some more work.

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi Eli, Thank you for your review! Although we have a %99.95 up-time, sometimes we do updates and maintenance on our systems causing it to be down temporally, we apologize for this inconvenience. We have also released a new updated for our reporting feature, which adds more functionality. Please give it a try and tell us what you think! Thank You, Condo Control Central Team

October 2018

Robert from Real Estate

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Great Software!!

Pros

Ease of use and reliability is very important to me. lots of features, I use it on a daily basis.
I've recommended Condo Control to some of my friends in the property management field.

Cons

I've yet to experience any major problems, few times they've done site maintenance in the morning, but that's completely understandable as software does need to be updated from time to time. so it's not really a big issue .Overall amazing service.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

simple but powerful

Its a great product, and highly customizable, so if there is a feature you need there is a high chance they can add it for you.

Pros

It was really simple and easy to use, and it has all the features you would need in a property management software. I would say its more for condos and hoa, you can use it for rentals too.

Cons

Could not think of any to be honest. It's an overall solid platform.

October 2018

Sunny from Goldview Property Management

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Condo Control Review

It's a great plateform to keep residents informed about the building.

Pros

Ease to use for management and residents.

Cons

Maybe separating what aspects you can unsubscribe to if you wish. Ie so if they unsubscribe you can still get package notifications.

October 2018

Tabia from University

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

Works Fine

Pros

CCC does a good job of keeping the announcements organized, and is a good space for community forums and accomodating bookings.

Cons

It's unclear how open CCC is to various languages. It's also difficult to gather the older generation online, those who would rather read announcements or find communication through pinboards.

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi Tabia, Thank you for the feedback! We understand it can be complicated sometimes to get older demographics onto the internet. We created a voice and text solution that enables you to send out voice or text notification to the residents if they prefer not to check online. A customer success manager will contact you with more information. Thank You, Condo Control Central Team

October 2018

Alban from MTCC 884

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Property Manager's helpful tool

At first I thought it was a complex issue. Once started using it, felt more and more comfortable.

Pros

Easy to use.
Does what it is supposed to do.
Fastest way to communicate with your resident

Cons

Takes time to download when you sign in.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

October 2018

A complete condo record keeping a database that works

The store is a useful addition that takes the need for residents to pay by cheque out of the loop. Also provided real time access to information regarding identifying and classifying problematic owners and tenants.

Pros

Speed of access and ease of updating the client records.

Cons

Response time is sometimes slow if its an update that cannot be performed by building staff

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi there, Thank you for your feedback! We apologize for any for any inconvenience we have caused. We aim to make all update requests within 24 hours. To make changes to our system take a bit of time, but we are always aiming to shorten that gap. Best, Condo Control Central Team

November 2018

Helene from Civic and Social Organization

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Very Convenient

It is convenient and easy to navigate.

Pros

It is very convenient receiving messages from our front desk and Property Manager.

Cons

Sometimes it's difficult to find a document.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

5 of 5

Functionality

3 of 5

October 2018

A basic program.

CCC is a big improvement over emails for recordkeeping because it allows access to the entire board and keeps track of outstanding issues. But there aren't good search features so that as time goes on it is more and more difficult to find records of past issues. Also the requirement to post a service request then go back in to add photos is cumbersome - you should be able to attach photos when creating the request.

Pros

It provides a communication platform for multiple categories of users to connect and access information. It is generally offered to client buildings free by property management and security companies.

Cons

The library function is very limited re size of documents permitted and the organization of documents. The reporting functions are awkward making it difficult to search for or organize issues that were the subject of complaints or incident reports. The summary reports don't show key information so the detailed reports need to be reviewed.

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi there, We truly appreciate your feedback! I wanted to let you know we heard your feedback and we implement changes in our new reporting system that addresses all those issues. Please contact your account manager at (888) 762-6636 so they could assist you further. Thank You, Condo Control Central Team

October 2018

Rick from TSCC 1997

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Totally Worthwhile!

Our experience with Condo Control has always been that they are receptive to any problems or questions that we may have. Their response time has always been excellent.

Pros

My condo has been using this software for a long time and, as one of the administrators, I've always found it easy to use and generally ahead of the curve with regard to anticipating the needs of the users.

Cons

I really have no problems at all.
We pick and choose the functions that suit our needs.

October 2018

Annkay from Goldview Property Management

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

2 of 5

October 2018

General review

It has been easier posting notices and other Corporation documents.

Pros

Great customer service
Easy to use
Cost effective

Cons

I did not like the fact that I could not copy images.

November 2018

Jeanie from accounting

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

110 Unit Townhouse - Condo Corporation

I was seeing how long it took for specific projects to be completed -from PO issue to job complete. Which in turn would evaluate the contractor that was used on site to make sure work was completed in a timely manner. Perfect for time management.

Pros

I liked the software as it was very easy to track ongoing trades working on our property. From the PO being issued to the work being complete.

Cons

Was difficult to obtain homeowner feedback on satisfaction of specific work being done on units, as not every property owner was enrolled with Condo Control Central, due to several seniors residing in the complex which did not have internet, computers or were tech savvy. This was not at all related to the software but made it limited use.

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi Jeanie, Thank you for taking the time to give us your feedback! We have created a case study to help solve that issue https://www.condocontrolcentral.com/palace-case-study/. We understand that this process can be difficult sometimes, here is a few workaround: 1. Text and Voice which can send residence a text message of the announcement or send an automated voice message if they have a home number. 2. We also have a mobile app that residents can use to log into our system without needing a computer Our customer success manager will be contacting you help resolve this issue. Thank You, Condo Control Central Team

October 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Condo Control from Property Management Perspective

Pros

Easy to use and to inform residents of information going on in the building

Cons

nothing has come up yet. The company is always quick to respond to our questions/concerns.