Lodgix Software


 

Lodgix is a cloud-based vacation rental solution that provides tools for online booking, guest management and accounting for owners, vacation rental managers and boutique hotels. 

The Lodgix inquiry system helps customers find answers to various types of queries including pricing, quotes and availability using template-based responses. It supports integration with external websites for listing ads including Booking.com, AirBnB, Expedia, Flipkey and Tripadvisor.

Additionally, Lodgix supports importing and exporting information from iCal for all properties and third-party sites. Users have access to a free Lodgix WordPress plugin for their websites. It also supports Authorize.net for credit card processing.

Lodgix comes with subscription-based pricing based on the number of properties. Optional modules that are available include employee management, e-signatures, property management and QuickBooks syncing.

 

Lodgix - Add discounts
 
  • Lodgix - Add discounts
    Add discounts
  • Lodgix - Booking requests
    Booking requests
  • Lodgix - Housekeeping reports
    Housekeeping reports
  • Lodgix - Reservation invoices
    Reservation invoices
  • Lodgix - Email templates
    Email templates
  • Lodgix - Work order
    Work order
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

111 Reviews of Lodgix

Showing 1-20 of 111

 

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October 2018

October 2018

awesomesaue!

Ease-of-use

Functionality

Product Quality

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Pros

As far as I can tell so far the software is ease of use and fast acting.

Cons

Seems clunky at times i noticed some lagging but came back OK

Review Source: Capterra

  Response: Lodgix.com, Lodgix

Date: October 2018

October 2018

 

Thanks! We have had some issues with our Amazon RDS instance, they think that has been resolved, that may have contributed to the cluminess you mention.

 

Rebecca from MSCI

July 2018

July 2018

Property and vacation management at its best!

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

The free trial is great. The customer service is phenomenal and well versed in how this product works. The payment management makes processing payments to/from clients very easy and safe. This product makes it very easy to import data from other sources, such as AirBnB.

Cons

I would like it if this software was also suited for a larger number of properties per account. But, it does the job for what I need.

Review Source: Capterra
 

Tracy from Broken Bow Nature Cabins
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Easy to set up and use!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

Lodgix is intuitive to navigate and easily integrate-able. Great customer service and an extensive online manual that is actually helpful.

Cons

The only negative thought I have had so far, and it is not huge, is I would like to charge a pet fee per pet per night. The only way currently in the software is per pet per stay. For a property where stays are all typically the same length that is no problem. My properties lengths of stay varies from 2 days to 2 weeks and I would like to charge a little more in pet fees for those who stay longer with pets. The reason being wear and tear, not to mention cleaning, from pets is generally double what you see from guest traffic alone.

Review Source: Capterra

  Response: Lodgix.com, Lodgix

Date: February 2018

February 2018

 

Thanks Tracy, we will consider allowing per night pet fees, just need to see how and if the channels support that! thanks again for the kind review!

Brent

 

Bob from Jpc resort management
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Do not use

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None waste of my time and poor customer service

Pros

After a long set up process I got everything up and running on my site after a small set up issue...

Cons

I made the mistake of asking one question regarding an issue with the WordPress install and they responded by saying maybe I shouldn't try to learn WordPress, which as network admin, I already know WordPress, but suggested I go to wix and have them build a site and drop the html into my site. Worst advice anyone could give and when I responded I don't need to LEARN WordPress and if the WordPress plug in doesn't maybe I should move on and the owner responded yes I should just move on. So with those great customer service skills I don't see why anyone would use this software. I own a large property management company and pay a lot for my software and wanted to this out. Now I know and will stay with what I have. [This review is of the Free Trial]

Review Source: Capterra

  Response: Lodgix.com, Lodgix

Date: February 2018

February 2018

 

This particular individual was not a Lodgix subscriber. The individual had one property and was extremely rude to our support staff. There are many smaller platforms that work great for small accounts with less than 3 properties. Due to channel restrictions Lodgix in many instances is just not a great fit for those with <3 properties.

This individual clearly needed technical hand holding and so we kindly suggested that he try a couple of other platforms that cater to individuals who don't understand all the technical nuances of wordpress and who cater to smaller companies.

This did not sit well with this customer and I guess it upset him even though it was our intention to only steer him in a direction where his expectations would be met and happiness would result.

He was a trial subscriber for less than 24 hours and does not represent the many 1000s of satisfied customers that are illustrated in the other reviews present here.

Thanks!
Lodgix

 

Pamela from Sunset Beach Condos, Inc

January 2018

January 2018

Accurate and Easy to use.

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Fully integrated with Facebook, VRBO/HomeAway, etc with one central place to edit listings and rates and availability.

Pros

One central editing location for my rental listings and fully integrated with the leading rental websites.

Cons

I have to create my own monthly earned income report used for my taxes. They only have a check in monthly income report instead of reporting actual deposits for future dates as well as when the balances are actually paid for current accounting months.

Review Source: Capterra
 

Sean from Checkin Austin
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Good, but not great.

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One of the few affordable hosting services that has full integration with both Homeaway and Airbnb simultaneously. Unfortunately, the lack of dynamic rates or rate imports and other features makes it not a good option for me.

Pros

Easy to integrate with major channels like Homeaway and Airbnb. Sync availability, rates, and listing details from one source. Flat fee per listing makes it affordable.

Cons

Airbnb integrations incurs an addition 1% charge. No native messaging through the Lodgix app. Slow customer service can take hours to respond through online chat. Pretty confusing interface makes certain features hard to find. No dynamic pricing support. Lacks integration with some smaller channels.

Review Source: Capterra

  Response: Lodgix.com, Lodgix

Date: December 2017

December 2017

 

Hello, thanks for taking the time to review Lodgix. It is true that we do not currently support dynamic pricing. To date the data just isn't there to say it's a must have for the typical vacation rental pm. Many who have tried it, have stopped using it.

Another consideration is that dynamic pricing creates confusing interfaces and adds more complexity than may be desired by most of our customers.

That being said we are actively exploring (and coding) to support dynamic pricing should it become a valuable tool in the future.

If you read our reviews, one of the most noted themes is our great customer service. I am sorry you did not experience that, our average response time is 12 minutes for all online tickets.

In reviewing your acct, you were only a trial subscriber for 3 weeks, and I don't see that you scheduled any training, nor did you submit any formal support tickets, perhaps that was the problem! Either way we will review our processes to try and get better!

 

Andy from Uptown Corporate Housing, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

It's a hidden gem - stumbled upon Lodgix + learned how awesome it is

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Using it for over 1.5 years. The manuals are pretty up to date, it just takes some time to get acquainted and set it all up, but the team is very responsive. They have a blog I discovered that they constantly post updates from on new features coming up. They've updated a lot of the user/guest interfaces. Though it has taken awhile to get all things in order, it has saved us a lot of time ! Integrated PM account with Homeaway/VRBO and TripAdvisor/FlipKey, calendar syncing for other non-integrated sites. I've attempted to "try" or convert to another platform/VRM/CRM but due to the extensive set up process, I have not successfully switched. Lodgix has all you need at a great price. I'm glad we stumbled and started with this. It's pretty flexible/versatile, but if you want something better and are willing to pay top dollar, then there's other options out there.

Pros

Integrated payment processing, email and invoice template customization, automated trigger emails, custom rules/pricing, integrates with our website, homeaway, tripadvisor. 2-way calendar sync, and tons of reporting functions/exporting to excel or pdf is simple.

Cons

Can't import data, takes time to DIY and learn it if you don't have experience setting up a CRM/VRM. However, they'll schedule a time to guide you and show you via phone/web conference. I became acquainted with (and set up) this software just by using their online guide/manuals and some googling + some late nights when customers weren't calling.

Advice to Others

Leverage their support team, they're great. Use and read the manuals, ask when you need help. It's worth the price and time. Overall 4.5 if I could.

Review Source: GetApp
 

Cabot from Secluded Cabins Ltd.

March 2017

March 2017

Just works

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I was given 1 month to switch reservation platforms when my current one went out of business. My web Pages were hosted on this platform as well as all guest data.
Lodgix was a life saver. The wordpress plugin was great! I was able to get everything up and running within a week. Everything is pretty intuitive, especially for the customer. Some of the configuration options are a little fragmented but can be found pretty easily, especially with the documentation.

Pros

very quick to get up and running
good balance of configuration options and ease of use and flexibility.

Cons

some options are a little hard to find and fragmented.
A guest portal would be nice.

Review Source: Capterra
 

Richard from Fidelibus Properties, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

BEST PM SOFTWARE I HAVE WORKED WITH>>BOTH HANDS DOWN!!!!

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I have only been using Lodgix for 3 months now and have found it a life saver!

Getting started was fairly easy. There is a learning curve in some areas but mostly it is common sense. I have often peppered online chat with questions and their response was very good, no matter if it was 2pm or 2am. I have found customer service to be not only open to suggestions for improvement, but surprisingly agreeable to changes and enthusiastic about the implementation of such ideas to enhance the user experience.

I have found customer service from the beginning and through the date of this review, that they have been exceptional. Customer Service is the obvious winner here! Customer Service really deserves 10 out of 5 stars in my opinion. All questions are promptly answered. Their scheduled trainings are not only informative, but they go out of their way to spend more time answering any and all questions even if not related to the training subject matter.

Customer service is so wonderful that it sometimes overshadows the features and value of Lodgix software. I have been able to fully integrate many booking channels under one roof and even opening up a few more. Channel manager working great. I was able to bring over my current payment service. Everything, once set up has been executed without issues. Some time and diligence is required though. Dont try to rush your self to get going (it is easy to do I must admit). Take your time, you will be rewarded once you flip the on switch!

I am beyond satisfied with Lodgix and so grateful to Brent and his team for making the transition into Lodgix painless.


Pros

This ability to fully integrate Homeaway/VRBO, TripAdvisor/Flipkey and Booking.com has been great...AND...ICAL syncing with just about everyone else!

Cons

Take your time to get to know all of the functions. You will be happy that you did.

Advice to Others

You will LOVE their Customer Service!

Review Source: Capterra

  Response: Lodgix.com, Lodgix

Date: February 2017

February 2017

 

Wow, thanks for the kind words Richard! I hope Lodgix and our team continue to exceed your expectations in the future. We've got a ton of exciting new features to launch and look forward to working with you for many many years.

Brent

 

Vernon from Big Bear Vacation Rental Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

This software is great!

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It is important for me to be in control of my website. Lodgix is designed to integrate with my Wordpress site, and it does that seamlessly.
The calendars all sync perfectly so I never have to worry about a double booking.
The merchant account set up was easy and it works great.
Digital signatures for my contract. Wow.
Support is right there. I never wait more than a few minutes after leaving a message.
There are so many more features I haven't even set up yet, but I had to stop and write this now.
And the price is great too!
It's a must get.

Pros

Ease of use. Great customer support. Many features. Great price.

Cons

Nothing.

Review Source: Capterra

  Response: Lodgix.com, Lodgix

Date: February 2017

February 2017

 

Thanks Vernon, we really appreciate your kind works and look forward to a long term working relationship!

Brent

 

Martin from //SEIBERT/MEDIA GmbH
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Awesome support and very powerful feature set

Ease-of-use

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Value for Money

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Support

The worst thing you can say about this software is, that it's usability can be improved. But they have a lot of valuable features and an awesome support that makes up for all the complexity that the wide feature set brings. They are responsive and helpful. And they even say no, when no is the answer.

It has improved the way we do our rental business. I love the way they sync all dates with all platforms via ics. Saves tons of time and allows to use loads of platforms. Cool stuff.

Pros

Syncing features. Ability to do billing including all documents like offers, invoices and such. Like the stripe integration

Cons

I needed to ask a lot. But support helped out awesomely.
I do not like, that they do not decipher between kids above and below 2 years like airbnb does.

Advice to Others

Use support a lot and you'll be up and running much faster.

Review Source: Capterra

  Response: Lodgix.com, Lodgix

Date: January 2017

January 2017

 

Thanks for the review! We have some great plans to improve the onboarding experience which includes some more intuitive interfaces, as well as a setup checklist to help guide you through the process. We recognize we can do better and are constantly investing time and money to keep the product fresh and up to date, thanks again!

 

Jonathan from The Sea Pearl Estates

November 2016

November 2016

Wonderful addition to our business

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We use this all the time. It allows us to get a great overview of both of our vacation homes and enables us to quickly assess costs and balances due.

Review Source: Capterra
 

Austin from VisitingPortugal
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

No software is perfect...

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...but this comes very close. I chose it because it was one of the few channel managers for small businesses than I could run on my *own* website, but it has many other good points.

Pros

Very flexible; very customizable; excellent, prompt support; excellent documentation

Cons

If you want a to integrate this channel manager into an existing website (rather than using just the provided pages) be prepared to troubleshoot--that's not really what the software was built for. Also, all the options and flexibility can be a bit overwhelming at first.

Advice to Others

Definitely take advantage of the training they offer. That takes care of pretty much any con's...

Review Source: Capterra
 

Glen from Ocean View Oahu
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Lodgix is extremely logical!

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From day one the Lodgix team has been there to help me make my business stronger. The technical support and response time is way ahead of the industry- and is priceless!

Review Source: Capterra
 

Michele from Lehigh Valley Vacation Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

BEST! Rental Management Software

Ease-of-use

Functionality

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I have been using Lodgix since I started my vacation rental business in 2012. They by far have the BEST web based program, the BEST customer service, and the BEST tech support. In the beginning the staff had been amazing with assisting me with the set up and understanding of the software. One experience really sticks out for me with Lodgix's support. I sell discount ski tickets which is only a seasonal service. I contacted tech support to ask if there was a feature that I could turn off the sale of the tickets during the non ski season. At that time that was not a feature however, their response was "I'm pretty sure we can make that an option for you". Within a very short period of time I received a response back that they had added a feature to have the ability to turn on/off each service. There has not been much need for me to contact them since because everything works great for me!

Pros

Web based which is so important so I can access my account from anywhere, anytime.
Easy to use, great features and functionality.

Cons

No Cons

Review Source: Capterra
 

David from Hawaii Americana Realty
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Simple, Effective and Great design

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We've now set this up on 6 Wordpress sites. Its so easy using the Lodgix plugin. We'd like a little easier way to customize the look and feel rather than having to search thru the CSS but its not a huge issue.

Pros

Adding or removing your properties to each individual site is a simple radio button. Leaving us the opportunity to create niche specific websites with ease and only including the vacation rentals that are relevant from our property list.

Cons

Though we realize not everyone will be using the Wordpress plugin, maybe a few more custom styling features on the main website. that are also included in the plugin.

Advice to Others

Buy with the confidence that you have a great support team behind the product, swift and friendly responses from knowledgeable USA based support staff.

Review Source: Capterra
 

Sylvia from Alpine Vista/Alpine Escape
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

A+ Management

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Of all the positive things that have been said, the most important is customer service. I am not always excited about change but they make it easy,

Pros

Being able to send an email with a question, no matter how silly or inconsequential to another, my questions are always answered quickly and always guide me to the right way to fix something I have messed up.

Cons

Nothing

Advice to Others

Very user friendly after you learn the program

Review Source: Capterra
 

Anna from Holdsworth Whistler Vacation Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Reliable and functional!

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We use lodge for all of our vacation properties. It syncs well with other programs and hasn't let us down.

Pros

Syncing features, online booking links.

Cons

It's not fully intuitive - but you get to know your way round if you use it regularly.

Review Source: Capterra
 

Siesta from Siesta Sunset Royale

September 2016

September 2016

Lodgix-Best tool we ever purchased for our vacation rentals

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Because of our business has grown and allowed us to expand in size and use of their products. So nice to know you made the right decision when purchasing an important product that has so much to do with operating your business.

Pros

The flexibility and breath of their products that continues to grow as we grow. We could not be happier!!

Cons

We'll keep looking, but none yet.

Advice to Others

When you find yourself struggling with an area of your business, review the features and benefits of Lodgix and in all probability you will find a resolve for your problem.

Review Source: Capterra
 

Gayle from Cerritos Beach Resorts
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

" Lodgix.com user for over 5 years and give it 5 stars!"

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Very easy to learn and use! I have Spent countless hours with different reservation companies going over there software and still found that lodgix was the easiest and most efficient booking company to use! Our corp office is in the US and our resorts are in Mexico so communication is the Key! We are finally starting to utilize all that the system has to offer! Thank you Lodgix.com for all of your support!

Pros

User friendly and very easy to learn!

Cons

I do not have any!

Advice to Others

Keep up the great work Brent!

Review Source: Capterra