About Pendo


Pendo is a cloud-based rental property management solution designed for small and midsize landlords and property managers.

The solution enables users to oversee property portfolios, self-screen potential tenants, create digital leases, advertise vacant properties with single property websites, create move-in/out condition inspection reports, track expenses, build financial reports and more.

With Pendo's suite of digital tools, users can send rental applications and lease agreements to tenants and prospects; tenants can sign leases electronically. Landlords can also design property websites to display rent-related information and share vacant property listings on Facebook and Twitter. A built-in performance dashboard keeps track of monthly rent, lease expiry dates, upcoming vacancies and portfolio health.

Pendo also has a mobile app dedicated to move-in/out condition inspection. The app allows landlords and property managers to create and sign condition inspection reports on the go.

The solution can be purchased on a monthly subscription basis.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

27 Reviews of Pendo

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(17)

4 stars

(10)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Showing 1-10 of 27 reviews

September 2017

Sarah from Realty Management, CO

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Pendo is easy to use, navigate, and resolve issues with!

Easy and central place to organize and administer rental taskers.

Pros

They're incredibly responsive, and otherwise their product is always up and working. I love the extra goodies as well with regards to each property and personalization.

Cons

I think sometimes the way things can be organized on the landing page can be more straightforward, but you learn it fast and I'm content!

Response from Pendo of

Replied October 2017

Sarah, thank you for the awesome review! We couldn't be more pleased to know that you find Pendo easy to use and our team is incredibly responsive. We value each and every one of our users and strive to deliver a product to make your lives easier.

September 2017

Sarah from Rennie Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

I manage over 100 apartments

Pros

I was so excited that you can send lease agreements out within 5 minutes; it's so easy. You can see what units are expiring in 90 days; you always have a good vision on what's happening in your portfolio.

Cons

If a lease is expiring say Sept 30, 2017 and you have done a new lease starting October 1, 2017 it doesn't recognize that you have a new lease pending.

Response from Pendo of

Replied October 2017

Thanks for the positive review Sarah! So happy to hear that you are excited about how quick and easy it is to send a lease agreement and that Pendo keeps you up to date on what's happening in your portfolio.

September 2017

Heath from McCormick Insurance

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Experience has been great. I can't imagine not using this software.

Pros

Helps keep me organised. Sorts expenses and income for each property. Tax time is much easier. I send files directly to account. I upload leases now. Easy access if I need to refer or send to a bank.

Cons

It can be tricky entering and removing leases/tenants. I do typically have a small issues adding multiple entries and the same time on different properties. I have to do a hard refresh in order to ensure they have been added.

Response from Pendo of

Replied October 2017

Thank you for the glowing review! We're excited to hear that your experience has been great and that Pendo helps keep you organized and makes tax time much easier. Our development team is always working to ensure we deliver the best product to our users, like you, and we appreciate the feedback.

March 2019

Dean from Soul Property Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

March 2019

Pendo Review

It would be above average compared to other software platforms I've tried. The price is right and therefore I'm willing to put up with some of it's limited functionality.

Pros

I like the fact that it's pretty simplistic to use, but it fairly robust in it's offering.

Cons

There are some limiting functions that we tried to get working (based on the initial sales pitch), that just won't work for us. Specifically, the bank reconciliation function.

Once in a while there is some weird things that happen, but always get sorted out by support in the end.

Response from Pendo of

Replied March 2019

Dean, thanks for the review. We are working on improving functions for Property Managers. Look for updates in the coming months!

September 2017

Trish from Alder Park

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

September 2017

Great value for property managers

Pros

Very easy to use and track applicants, tenants and leases. I use this software daily and it is way easier and much less expensive than the previous software I was using which was super cumbersome and difficult.

Cons

Accounting functions are fine if you have a second book keeping system for tax purposes, but the ability to delete transactions could be problematic if user is not careful.

Response from Pendo of

Replied October 2017

Thank you for the great review - we really appreciate your feedback. Happy to hear that Pendo is easier and less expensive than the previous software you were using!

March 2019

Jonathan from Letsecure

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

March 2019

Great software

Pros

I've used it since my first property (2014), it's easy to use once you get the hang of it. It's also great value. All in all, I am a very happy customer

Cons

It could be fancier, but I am happy. Also, I realised recently that scheduled payments going forward were not accounted for. I had to go in and do this manually, no big deal but it meant that I did not get the tax deduction for a couple of years for those payments.

March 2019

Andrew from Hamilton Beach Brands Canada

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Excellent Resource for Landlords

It's a one-stop shop platform to track tenant transactions and accounting requirements.

Pros

Free
Nice design
Friendly appearance
Captures virtually everything you need to do for record keeping

Cons

some bugs, but that's normal. Nothing else

Response from Pendo of

Replied March 2019

Thanks for the review, Andrew.

September 2017

Nev from Yeah Holdings

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

September 2017

Pendo is a useful application for managing multiple properties. Very affordable to use.

Digital leases. Property inspections.

Pros

I have been using the online leases a lot which are relatively easy to use.
The property inspection report function that they recently added is pretty cool.
The software is getting better and better. I will continue to use it.
It is very affordable.

Cons

It's is quite buggy at times. Sometimes hard to navigate for what your trying to do. They are improving the software all the time and it's not considerably better then when I first used them. I'm using it a lot more lately.

Response from Pendo of

Replied October 2017

Nev, thank you so much for taking the time to give Pendo a review. We're pleased to hear you find our condition inspection report pretty cool and our software affordable to use. We are continuously working to make improvements to our software to ensure we create a great experience for our users and appreciate your feedback.

March 2019

Tim from Snap Schedule

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Simple to use - an excellent tool

Fantastic tool. Really quick and easy to use. Makes staying organized with my rental property(ies) SO much easier!

Pros

Easily track expenses and income and tally them for any range of dates.
Ability to categorize expenses and income appropriately, and report on them.

Cons

Can't seem to view entries (for expenses and income) for more than 12 months ago. Other than that it's pretty excellent.

Response from Pendo of

Replied March 2019

Thanks for being an awesome customer, Tim. We are glad Pendo has been a good tool to manage your properties. We have reached out to you regarding how to view entries for past years.

March 2019

Joan from Stoutenborough Properties

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

March 2019

Easier than Quickbooks

Works fine for real estate property management

Pros

Ease of use
Dependability - website has NEVER been down when I need it

Cons