About TenantCloud


TenantCloud is a cloud-based property management system designed to meet the needs of landlords, property managers and real estate professionals. The system offers property management, tenant management, accounting management and marketing functionality.

TenantCloud provides a dashboard that allows users to add new transactions, tenants, properties, work requests, messages or applications. This screen also shows total occupancy, lease expirations, recent property listing, payments and outstanding rent payments. Users can also view properties in a list form, with images and financial information for income, expenses, net cash flow and outstanding balances.

TenantCloud enables users to view rental applications, which shows contact information and status of each rent amount. Property managers can also directly message tenants to address questions. Support is provided through an online portal to all its users. The solution is priced on a per month subscription basis for a specific number of users.



Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

62 Reviews of TenantCloud

Average User Ratings

Overall

3.86 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(31)

4 stars

(9)

3 stars

(11)

2 stars

(4)

1 stars

(7)

Likelihood to Recommend

Not likely

Very likely

Showing 1-10 of 62 reviews

May 2019

Nina from Realty OL

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Best property management software for small business

TenantCloud really helps in everyday rental management. It's easy to list vacant units, screen applicants, move in tenants, receive and track payments, assign maintenance requests and keep everything on the go with the mobile app. The support team is great. I have been asking for an autopay feature for a while and after few months they got back to me saying it was ready. Overal, I'm happy with my choice.

Pros

I am using TenantCloud for a while now and I really think they are doing a great work. I love the updates and the new design for the website. I like that for a small charge it gives you a bunch of valuable features. Especially I like that option of running the right report in the system and having the option to pay myself or having the tenant pay.

Cons

I think it is great that this product always have updates and adds different options that are valuable for landlords. I would only ask to add an inspection tool and maybe some way to send text messages to tenants and service providers through the site/app.

Response from TenantCloud of

Replied May 2019

Thanks for the great feedback! We will pass your ideas to our development team.

May 2018

Molida from Kchao & Kchao Holdings LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Best inexpensive cloud property management system out there!

Pros

I did extensive researching trying to find an affordable property management system that was cloud based and stumbled upon this one. I had signed up for the free version and loved the functionality of it all. Easy to navigate and look up by property or tenant. Love how you're able to implement a copy/scan of the actual lease agreement and save it. Everything is very simple and just the basics, like maintenance, tenant info, property info and ability to add pictures of the property as well, to reports, etc. Since then I had decided to upgrade to their 100 -150 property plan. The recent upgrades have made it worth my money.

Cons

When logging in a particular property's rent payment (and lets say i needed to log multiple payments for this property for different months that were behind) and after I click on save, it brings me back to the list of all the properties instead of back to the same property's accounting page to which I had just recorded a payment. Makes it a little difficult to log multiple payments for one property since I like to be able to view which months are behind and how much and have to ability to log payments accordingly.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2018

Perfect for Small Landlords!

It saved me a ton of time.

Pros

I could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.

Cons

Well, they don't have a phone support, but once you figure out how to use support tickets you get used to it.

Response from TenantCloud of

Replied October 2018

Thank you for a great feedback! We really appreciate your kind words.

September 2018

Chrstopher from Stone Capital Corp

Company Size: 2-10 employees

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

September 2018

Stressful... constantly opening support tickets with problems, no fast phone support

The software has been overly stressful and take more of my time to use then I ever thought it would.

Pros

Lots of functionality, nice user interface, great mobile app, decent online support help (when applicable)

Cons

I've been using the software for almost a year now, and If I had to start over again, I WOULDN'T choose this software. It has been a non-stop struggle to get my tenant's user accounts connected to my landlord account, so they can access lease docs, pay invoices, etc. I have about 12 tenants using the software. At least half of them have had problems setting up a new user account and getting it connected to my landlord account. I'm constantly submitting support tickets and there is always a new reason why their account won't connect, and frankly the reason don't logically add up and in most cases simply aren't accurate. I've also had other issues like late invoices for monthly rent not generating late charges timely.

July 2018

Socrates from Panos Management

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

July 2018

It's free and works great. Great for managing a handful of properties.

This is a great property management software if you've never tried one before. We use this to manage just under 50 units right now and it's been a blessing.

Pros

Nice and professional look. Easy to use. Simple features but all work very well. Allows you to collect online payments. Allows for you to upload documents like leases to be signed digitally too.

Cons

Only thing I can say can be improved is the feature to input multiple payments at the same time. If you don't do it in small batches, the application freezes momentarily.

July 2018

van from IHH

Company Size: 2-10 employees

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

July 2018

Tenant Cloud

Pros

Equipment list is handy and can be useful since it stores data about make / model/ when installed / warranty etc... but not easy to work - the list do not have enough identifier data to let you know which equipment is what. You had to open each one to find out what it is . Maintenance Requests are great - to store repairs/installations/maintenance data - information that are critical in making property management decision every day.

Cons

Support may not be great in the sense that TC works at its own pace. Improvements that make users life easier are not implemented on a timely manner. Not much of an accounting system. Had to enter all data manually.

September 2015

Shimon from SPAL

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

September 2015

Lacks major features, very new product, but quickly developing

This is truly raw product and, in my opinion, not ready for prime time. I discover more and more features I miss which normal user would expect to be there, such as inability to delete user after he added or inability to add another tenant to the lease once you moved person in, inability to mark payments as received if you add tenant in the middle of the lease. And so on and so on. The customer support is very responsive, though. At least somebody listens! It has great potential, but for now it's not very practical product in my opinion. I am not sure how all other reviewers are using it (I do not assume those are fake reviews), but even simple functionality is challenging at this time. I would not recommend this product at the time of writing, but would revisit it a year later if it's still alive.

Response from TenantCloud of

Replied October 2015

Shimon, thanks for your feedback, we really appreciate you taking time to review TenantCloud. Actually, we¿re currently working on a bunch of new features including those you named, and some of them are available now, like the ability to add another tenant to the lease. We¿re also working on how-to videos, so it¿ll be much easier for our users to discover how the system works. All these updates are coming very soon, so hope you¿ll find them helpful and will truly enjoy using TenantCloud. Sincerely, The TenantCloud Team

August 2017

Chris from Six Rock Properties LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Intuitive User Interface and Great Functionality

Organization

Pros

You cannot beat the functionality for the price. No ridiculous learning curve like Rent Manager or other high priced software. Perfect for those managing <200 units.

Cons

Would like to see more customized reporting. Customer support could be quicker but still responds within 48 hours.

Response from TenantCloud of

Replied October 2018

Thank you for the great feedback! We do our best to make your user experience as easy as possible.

April 2017

Molida from Kchao & Kchao Holdings LLC

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

April 2017

Best Free Property Management Software Online

Pros

I like how this software is free -up to 75 units at least- and that it's web-based so I am able to access it anywhere. I also like how easy it is to use and navigate. It provides landlords with up to 75 units for free, Easy-to-use Accounting, Marketing Website, Unlimited Tenants, Online Communication, Cloud Storage, Customizable Income/Expense Reports, Maintenance Staff Management, Online Rental Applications, Free Rental Payments, Online Maintenance Requests, and Automated ACH Payments from Tenants.

Cons

It does not provide a simple income and expense report, instead, it has a rent roll report that provides information for each unit individually, which is way too long of a report to print out.

May 2017

Salah from UNDP

Company Size: 1 employee


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2017

Best cloud website

Pros

I have been using TenantCloud more than a year now and during this time they have changed a lot, they have updated the site to be one of the best and easy online websites to use for your real estate work. it makes you followup all payment, contracts and more.
for me its one of the best cloud application that I used during the past years and I think they would be better during the time as they keep updating the website.

Cons

I dont think i have that much to say but for me maybe they need to update the design of the receipt payment.

August 2018

Leland from Mauliola Enterprises

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use