Yardi Voyager Software


Yardi Voyager is a cloud-based property management and accounting platform for both commercial and residential entities. This software is designed for small portfolio real estate owners as well as large enterprises.

Yardi Voyager features automated lease administration, recoveries, lease management and correspondence management. The system provides integrated accounting and a property management function, role-based dashboards and critical date notifications with real-time analytics and business intelligence.

The system's commercial analytics includes commercial property and portfolio reporting. Apart from providing real-time key performance indicators for lease management, recovery reconciliation and performance statistics. 

Yardi Voyager also provides financial reporting, which uses Voyager’s accounting platform by directly importing general ledger transactions. Users can create monthly, quarterly and annual reports and perform real-time comparison and analysis supporting IFRS, GAAP and other international accounting standards.



80 Reviews of Yardi Voyager

Overall rating

4.24 / 5 stars

Filters:

Showing 1 - 20 of 80 reviews

May 2018

Paul from Commercial and Corporate Real Estate Consultancy

Company Size: 1 employee

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

May 2018

Yard Voyager: A Must See Product

If you're shopping for property management software, then, even if you're a small firm now, Yardi should be on your consideration list. You are planning to grow, right? It will be a selling point if you prospective clients that you use Yardi.

Pros

During my 35 years in commercial and multi-family residential real estate, I have literally watched the real estate management software industry grow up. I have used most of the best property management software companies' products at one time or another. Yardi has been an industry front runner virtually since its release. If you run a large management company with institutional clients, then chances are you already know all about Yardi, because many institutional owners require that their managers use Yardi. If you aspire to manage institutionally-owned ("investment grade") properties one day, then you should take a hard look at Yardi. It is highly competitive cost and feature-wise with its very best competitors. Call Yardi and ask for a demo. At the very least, you will get a taste of what top-of-the-line property management software looks like. I have recommended Yardi software to my property management clients on many occasions. In all fairness, one size does not fit all in the property management industry, and I have recommended one of Yardi's competitors instead more than once.

Cons

What I like least about Yardi also applies to its best competitors. That is, there is a lot of front-end setup required to use its most valuable features. And there is a steep learning curve to be overcome in its use. Intense training of your controller/accountant(s) may be required, and additional training of property managers. As a general rule, you should expect Yardi's implementation cost to equal or surpass its purchase cost. This goes double if you plan to host Yardi on a proprietary server at your company. Again, my comments here apply to Yardi's best competitors as well. The best property management software is powerful, feature rich, highly customizable, and, when properly implemented, speaks well of your company's professionalism in many respects.

May 2018

Jennifer from San Jacinto Storage

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

A valuable tool to manage all of your rental properties all in one place. Great for many units.

Against all other rental property softwares, this is the most diverse. You can literally use it from everything to commercial, residential and hospice type environments. It is also really great because most people that have worked in the rental property industry are familiar with the program which makes training new hires a lot easier.

Pros

This is a great way to manage every part of your rental property aspects all in one place. Yardi Voyager is extremely helpful in implementing payments to accounts and many more features. There is a reason that Yardi is one of the most popular rental software tools out there. They make handling everything simple and easy. Yardi Voyager specifically is good against multi platform rentals. It's like the big boy of rental tools. Once you have it all configured you'll never use anything else. It will help you with quotes on your new move ins, your lease expirations, your work orders for your maintenance people, it will also help with your occupancy, your vacancy and your foot traffic in your property. There are a lot of reports that you can generate to gauge how you are doing financially in the business as well. Yardi Voyager is an extremely useful tool.

Cons

The only con that I have about the program is that some of the functions that are incredibly useful, can be a bit difficult to configure and set up. Luckily though, any time I've struggled all I've had to do was contact customer support and they literally were able to help me step by step. Very very useful.

October 2018

Breanne from SBI

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Accounting and Property Management

I used Yardi for accounting, lease information, building information, tracking COI's, running budget reports and many other things. Overall it is an amazing product that can help a business consolidate their PM tools all in one.

Pros

The biggest pro for Yardi Voyager is the ability to track multiple properties in one system, this includes COI tracking, AR, collections, lease terms. The other wonderful tool is the ability to keep all the property information in one place (i.e. building size, type, year etc...)

Cons

This program can be difficult when it comes to first time users. You spend quite a bit of time training. Also, there are usual multiple ways to accomplish the same goal (i.e. posting rents on tenant's ledgers) so it can be confusing when beginning the program and trying to understand what buttons so to what and which one you should us for a process.

November 2018

Erik from Alliance Residential Company

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Making Property Management Manageable

It's been fairly simple to use. I wish it would be just a little more intuitive, but the Yardi Helpful Tools and instructions makes life easier if I have questions. Yardi Support is also amazing and answer almost all my questions perfectly.

Pros

Would I be able to run my apartment/townhome communities without Yardi Voyager? Maybe. Would I like to try? Definitely not. It is a life saver organizer and allows me to stay on top of everything that needs to be accomplished for me and my team. From leads, to financials, to reporting and more Yardi Voyager is my go to software.

Cons

Why can I not run certain reports on Google Chrome?! Biggest frustration and makes me go to Internet Explorer to run some reports, and I wish they made the search function a little more user friendly

November 2018

Eric from Triple Net Acquisitions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Yardi Voyager for a Commercial Real-Estate Company

Voyager is a great tool and we would choose it again!

Pros

Once set up, Yardi does a great job automating the management of our properties. We have also been able to use automated receipts and payments to allow us to process transactions wherever we are. Yardi has been built around real estate and that is evident!
Customer service has also been excellent. Support reps are dedicated to helping resolve issues and follow up is great.

Cons

Set up is a bit complex and choppy. Support is available and helpful, but there is not a lot of written documentation to rely on. The structure of the system and how it works is not very intuitive and you need help to get most things done.
We are a Mac shop and have had significant difficulties getting set up. However, we got there and are doing great!

February 2019

Cosme from Greystar

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2019

Yardi Voyager

I love the simplicity that Yardi Voyager offers to maneuver from resident profiles and reporting functions. I would definitly recommend Yardi as the top system for any property manager.

Pros

Easy system allows you to view resident profiles, reports and other functions that make property management simple and easy to maneuver.

Cons

I don't like that you cannot open resident profiles and reports at the same time. I find it also at times when searching or populating a field is becomes blank or inputs previous searched numbers or letters making it frustrating to search rapidly and efficiently.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

5 of 5

October 2018

Yardi Voyager

The onboarding was awful. I wanted to cancel the conrqctnhalfway through and we were actually upgrading from an old Yardi platform, not another software. Once getting through that though it is a truly phenomenal product.

Pros

Capabilities are almost limitless. So many options and modules available. It’s expensive but can automate enough workload that administrative staffing can. It really is amazing what it can do.

Cons

The onboarding was brutal. Yardi has no subject matter experts on their teams that actually care understand property management and maintenance and that makes it very difficult to speak the same language. Some of their trainers are great and some are awful. The trainers are not Yardi employees they are independent contractors.

July 2018

Cherlisa from Real Estate

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

I use Yardi during 90% of my day. I wouldn't be very productive without it.

It helps make my job easier. I can't do much of anything without it. When the system is down or I get locked out... I am useless...

Pros

I think it is very user friendly. I had never used the program two years ago when I started my new job. I caught on immediately. There are options available to get to different tasks more than one way. I am still learning new things, but I feel lost without the program.

Cons

Sometimes the communication between other programs is funky. We use I Love Leasing (Sweet Spot) and the import/export causes multiple leads.

July 2017

Malicia from Simply Home Innovations, LLC

Company Size: 11-50 employees


Ease-of-use

5 of 5

Functionality

5 of 5

July 2017

Yardi= Common Sense

Pros

Easy to use, super basic program that takes care of all your needs. I love dash board. Anyone with basic common sense could work this program. Integrates nicely with other software's such as resident check and bluemoon.

Cons

I've used this software with different management companies and you can pick and choose which functions you want, nothing really negative on Yardi itself but not all companies use the same functions and not being able to use all of them can make the software a little more tricky at times.

February 2018

Vanessa from Chartwell

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

There is nothing better to simplify your work than yardi

Pros

I love that our yardi rep can customize the features we need and tailor the program to the things we do most often. I appreciate the addition of the search bar and favorites to make navigating a breeze.
Yardis functionality is ideal because it can integrate with so many other systems.

Cons

I would prefer if yardi didn't time out as often as it does but I understand that is a security feature to protect the sensitive information we are working with.

July 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

I've used Yardi for years for property management and accounting. It's the best product out there.

This software made my company's processes much more streamlined and effective. It created a team functionality allowing more people to work together than before.

Pros

I like that the software can be customized to your needs. There are several options for add ons that you can choose to use or not. There's also a ton of training from full conferences to webinars.

Cons

When usage is high, the system can run slowly. This generally happens around the first and last days of the month.

February 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

February 2018

Yard is very helpful, and typically easy to use and navigate.

Pros

I use yardi everyday for resident records, and I like the amount of information that can be easily imported and edited and the memo finction is very useful.

Cons

Yardi can be a slow, especially while running reports. It is not always user friendly when Simone is waiting for you to pull up information. Seems to loose saved information, I also wish it would help prevent duplicate entries for prospects by pulling from a variety of fields.

August 2018

Jeff from Grubb Properties

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Our company standard property management software

I have been doing basic user administration for a couple of years and that process has gotten easier with each upgrade.

Pros

The various modules that cover all parts of our business: commercial, investor relations and multifamily.

Cons

A lot of times we do not see a status bar or any other indicator of the software processing something. Some error messages are vague or very database specific where the average person does not even understand what it means.

September 2017

Heather from Silver Bay Property Corp

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2017

I used Yardi for SFH property mgmt, maintenance, accounting, etc. It was wonderful!

Platform large enough to hold all of the necessary information which could then be formatted to fit our needs.

Pros

The dashboard could be personalized per role and made finding things much easier and quicker. The amount of information to be accessed and the reports made daily tasks that much easier.

Cons

Sometimes the links didn't necessarily make sense in regards to what you were actually looking for and the path to find information was a bit convoluted.

June 2017

Helene from Banner

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

June 2017

We use Yardi in our Property Mgmt and Development Cos. It has various functions and is easy to use.

Ease of use. Variety of functions

Pros

Many options available for use. We do financial management, residential management, construction management and can flow from one to another when needed.

Cons

At times, there are certain processes that do not react the same way in the different areas...for example, if in construction mgmt the screen doesn't automatically go places that it might in financial mgmt.

June 2018

Daisy from Mavelon

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

June 2018

Clunky website created by non-users.

Pros

The pros do not outweigh the cons. 1) One can use it online (same as lots of others). 2) One can use it for accounting AND property management. Not sure what else.

Cons

1) Times out "for security" very quickly, yet it requires NO password to sign back on. It's just a nuisance timeout that makes you lose your work OR have to constantly remember to refresh.
2) Slow
3) Clunky system that doesn't really do a lot
4) WAY TOO many pop-up windows constantly opening. Let ME decide if I want a pop-up.
5) Way too many fields that do absolutely nothing
6) It probably can do a lot, but who knows since it's not designed by property managers and has too much non-usable information on every screen (tons and tons of non-used fields).

Response from Yardi Systems of Yardi

Replied June 2018

Hi Daisy, Thank you for your feedback. Delivering excellent products and services has been Yardi¿s commitment to our clients for over thirty years. We continue to innovate and improve our products. I would like to learn more details about your experience and work with you to make things right. I will reach out to you, but also feel free to contact me at your convenience. Best regards, Becky Sanvictores Vice President, Client Services 800.866.1124 x1140 becky.sanvictores@yardi.com

February 2019

Samy from King County Housing Authority

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Very extensive and details software

Pros

The software contains lot of information and modeuls and it will fit lot of different industries. It does not have to be related to Realestate investment.

Cons

Sometimes I forgot where the buttons are located and have to search for it becuase the software are so extensive and there are so many funcitons that are similar. It is a challenge.

July 2018

Jacque from Timberlake Apartments

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

A MUST have program!

Pros

I have been in Multi-Family residential business for 5 years and I could not have survived without Yardi. My company has so many customized features it makes reviewing reports and entering POs so simple!

Cons

The only downside is because our Yardi is so customized, our lead tracking program doesn't inter grade very well. But I still LOVE Yardi.

March 2018

Jennifer from LC Home/LC Real Estate Group

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

Makes Property Management a Breeze

I'd like to see classroom learning more widely available!

Pros

Available online, able to enter transactions for multiple entities without having to log out and switch companies. If configured properly, Yardi Voyager is able to run accurate cam reconciliations, eliminating the need for extra work (maintaining cam on a spreadsheet)

Cons

Not very user friendly on some levels, and the manual isn't always crystal clear. The e-learning isn't very helpful and classroom learning is only available certain dates and places.

May 2018

Charlene from Red Oak Apartment Homes, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

I work with Yardi 8 to 10 hours a day

Pros

The easiness of entering a renewal. Rent roll is awesome and easy to look at. Looking up a phone number or email is easy to do. Love the market survey option.

Cons

Guest cards, duplicate guest cards, dates can be changed in guest cards, too much information to enter. Yardi times out a lot and it is very slow. Especially at rent due time.