Showing 1-20 of 98 products
BQE Core is a cloud-based solution that offers integrated business accounting, project management, and business intelligence. It can support the operations of a variety of industries, including legal services, architecture firms, engineering,... Read more
Recent recommendations: 43 recommendations
WorkSpace is a business management and professional services solution for accounting firms and other practices. Key features include client management, project management, time tracking, billing and invoicing, scheduling and reporting. WorkSpace... Read more
Recent recommendations: 20 recommendations
NetSuite OpenAir offers buyers a collection of applications designed to support every stage of the professional services delivery lifecycle. Offered as Software-as-a-Service, the platform includes applications to manage projects, resources,... Read more
Recent recommendations: 16 recommendations
BigTime is an online time and billing solution designed to serve professional service firms like accounting, engineering, government contracting, legal and IT services. The integrated solution offers features like time and expense... Read more
Recent recommendations: 13 recommendations
HMBL Accounting Business is a cloud-based professional services solution that caters to businesses of all sizes across various industries. Features include accounting, client management, scheduling, time billing, user management, human... Read more
Recent recommendations: 11 recommendations
CrossConcept Continuum is a cloud-based professional services automation (PSA) solution designed to help small and midsize businesses manage projects, track time and expenses, monitor resource allocation and manage invoicing. It integrates... Read more
Recent recommendations: 9 recommendations
Clearview InFocus is a project-based ERP solution designed for large and midsize architecture and engineering firms. Users can manage a firm's project lifecycle from opportunity to project completion with tools for real-time accounting,... Read more
Recent recommendations: 8 recommendations
Unanet is an integrated software solution built specifically for professional services organizations. It’s suited for companies in a variety of fields, such as IT services, management consulting, advertising, engineering and more. Unanet... Read more
Recent recommendations: 7 recommendations
Mavenlink offers services and solutions for project management, resource planning, collaboration and financial management. It was designed for professional services and it is suited businesses looking for team collaboration and project... Read more
Recent recommendations: 5 recommendations
Providing an entirely Web-based project management and accounting solution for professional services, Deltek Vision is a project-based, mobile and integrated system built specifically for architect and engineering firms. Read more
Recent recommendations: 4 recommendations
Abacus Law is both cloud-based and on-premise case automation solution designed explicitly for legal practices. The system works as a practice management tool that helps in managing workflows including billing, time and accounting... Read more
Recent recommendations: 3 recommendations
FinancialForce Professional Services Automation (PSA) is an industry-leading business management tool that leverages cloud technology and advanced functionality to help companies gain a competitive advantage. Read more
Recent recommendations: 3 recommendations
Designed for project-based companies, Tenrox provides a cloud-based solution for workflow-driven project management and services automation. With Tenrox, companies have real-time access to which resources are being used on which projects,... Read more
Recent recommendations: 3 recommendations
Clarizen is a cloud-based collaborative work management solution designed to help organizations manage cross-company engagement. The solution provides tools to connect resources, manage workflows and plan activities. Clarizen planning... Read more
Recent recommendations: 2 recommendations
Replicon’s TimeBill solution, part of the Time Intelligence Platform, gives professional service organizations the ability to track time spent by consultants on specific tasks and projects and analyze profit margins by project,... Read more
Recent recommendations: 1 recommendations
Box is a cloud content management platform for companies of all sizes and industries. It offers security and controls for admins as well as sharing and collaboration capabilities for end users across the globe. The Box platform... Read more
Smartsheet is a work execution platform with a familiar spreadsheet-like interface that helps teams plan, track, and manage projects in real-time. The collaborative platform offers a range of project management tools, such as document... Read more
Nexonia is a cloud-based expense and time reporting system for businesses in many industries. The software offers expense management functionality, including multi-currency support, credit card integrations and data sync with users'... Read more
SAP Business All-in-One integrates easily with existing tools. That, combined with its flexible deployment options and quick implementation time, make it a great choice for many large companies looking for a PSA solution. Read more
Professional Services Automation (PSA) software gives professional services organizations real-time access to critical information throughout their entire services project life cycle. PSA software improves operational effectiveness, employee value and management visibility.
Currently, there are hundreds of PSA software solutions on the market. In order to help you navigate this complex market, we’ve written this buyer's guide to support professional services organizations across a range of industries as they assess their options.
Here’s what we’ll cover:
PSA software is designed for service-oriented organizations needing to automate their processes and streamline their operations, including administration, service delivery and new business generation. PSA software is basically enterprise resource planning (ERP) software for a professional services firm. However, it’s focused primarily on the management of services delivered through human resources, rather than tangible assets.
With fully integrated professional services software, firms can improve intangibles that are more difficult to quantify, such as employee turnover, vendor efficiency and customer satisfaction. PSA software typically includes capabilities for project management, resource management, timesheet management and financial accounting.
Key industries benefiting from PSA software include: accountancy, advertising, architecture, audit, computer software services, construction, engineering, management consultancy and marketing services.
|Project management||Supports managers as they create and track schedules, budget for costs and collaborate with employees and clients. Functions include scheduling projects and employees, implementing budget and project cost tools and managing project tasks. Example products are Microsoft Dynamics GP, Netsuite OpenAir and Deltek Vision.|
|Project accounting||Tracks revenues and expenses by client and project while simultaneously maintaining a close watch on profitability. A few key functions include billing as well as measuring accounts payable and receivable. Examples of products that provide this are Intacct Project Accounting, Sage Accpac and Microsoft Dnyamics SL for Professional Services.|
|Time & expense tracking||Monitors employee work time and expenses. Functions of this application include detailing each professional’s availability, utilization and billing status as well as providing Web-based time sheets that can be accessed from anywhere in the world. Examples of products that provide this application are Microsoft Dynamics NAV, SAP Business ByDesign and Sage Peachtree Quantum.|
|Billing & invoicing||Streamlines and automates the expense management and reimbursement cycle, helping businesses create prompt and accurate invoices. Functions include financial reporting and submission processing. Examples of this product are Lawson S3 Financial Management, BillQuick and Sage Peachtree Accounting.|
|Help desk||Improves service support for customers that have urgent queries needing attention. Functions of a help desk involve managing and tracking inquiries to create prompt responses as well as the option to compile a FAQ section so clients can instantly find answers. Example products are SAP for Professional Services, Epicor Professional Services and Microsoft Dynamics SL for Professional Services.|
|Knowledge & document management||Maintains information shared across company networks to ensure that knowledge isn’t lost with changes in time, location or personnel. Functions involve collecting different document types, creating a centralized information repository and making this knowledge accessible for future development. Some example products include Epicor Professional Services, Deltek Vision and SAP for Professional Services.|
|Resource management||Gives companies the tools to track human resources and schedule individuals to projects that best meet their knowledge and skills. Functions include helping managers streamline human resource allocation with customizable databases and providing detailed profiles of professionals that show their project availability and qualifications. A few examples of products with this application are BillQuick, Microsoft Dynamics AX and Lawson S3 Financial Management.|
|Procurement & inventory||Ensures that supplies are acquired in compliance with regulations, are readily available and have been safeguarded against loss. Functions include identifying the best products at the best price and automating the process of managing vendors, commodities and contracts. Example products are SAP Business ByDesign, Sage Accpac and Microsoft Dynamics GP.|
|Sales & account management||Enables companies to provide high-quality service by tracking past transactions and customer information. Some functions include storing and organizing customer information, analyzing buying trends, generating leads and personalizing marketing. Example vendors are Netsuite OpenAir, Sage Peachtree Quantum and Microsoft Dynamics NAV.|
As you evaluate PSA software comparisons, a number of trends should be considered. The viability of software vendors will depend on how they address the following trends:
Cloud computing. The proliferation of service firms in the U.S. and around the world is making a huge impact on the way they invest in technology. Since the majority of these firms have fewer than 100 employees, they are savvy shoppers seeking cost-effective, nimble solutions. Gone are the days of service firms investing heavily in on-premise equipment. Since every dollar counts, these firms are seeking remote cloud-based professional services solutions to remove the IT burden from their organization.
Interest-based resource utilization. A benefit that is more difficult to quantify, yet critical to improving profit margins is employee turnover costs. Smart service firms are seeking software solutions that give them the ability to consider employees’ interests when assigning them to projects to ensure motivation. This way, they can match their best performers with the projects those employees most want to take on.
Customer collaboration. Successful service firms have discovered the benefits of working collaboratively with their customers through the use of PSA software. Giving customers direct access to data like vendor schedules, so they can see project timeliness, or invoices, so they can approve and review billable invoices remotely via the cloud, increases customer retention. Technology has evolved to the point where permission and security is instantaneous, giving customers, vendors and stakeholders immediate access to project information.
Integrated accounting and project management. Today, firms realize using disparate systems for accounting and project management can waste time and lead to errors. Unifying both can eliminate uninformed decisions and improve data cleanliness. A single solution allows management to see where each project sits in real-time, which greatly impacts an organization’s ability to respond appropriately.
PSA software helps firms achieve immediate results by quickly improving, automating and streamlining processes that will ultimately help them, including:
Unfortunately, some firms fail to achieve these benefits, typically as a result of:
PSA market estimated to reach nearly $15 billion by 2024. A report by Grand View research estimates that the professional service automation (PSA) software market will reach $14.39 billion by 2024. Key findings from the report include the growing popularity of PSA software among technology companies, consulting firms and marketing and communication organizations as well as an increase in the use of cloud-based systems among small and midsize businesses (SMBs).
Changepoint launches mobile application. In May 2016, Changepoint launched a new native mobile application for its Changepoint PSA solution that is available for iOS, Android and Windows mobile devices. The app is designed to enable professional service professionals to manage their time, tasks and expenses on the go. With offline sync capabilities, users can enter data even without network availability, and the data will sync when the network is restored.
Unit4 releases new PSA solution. In April 2016, Unit4 announced the release of a new professional services automation (PSA) software: Unit4 PSA. The solution is designed to support the core needs of PSA organizations, i.e., collaboration, tracking and billing on projects. Additional capabilities include integration with Slack and a companion application, Unit4Me, that provides users access to all project-related information while using a mobile device.