TrackerRMS Software

4.64 / 5 (165)

Our advisors have recommended this product 14 times in the last 30 days

About TrackerRMS

Tracker is a web-based, integrated recruitment ATS and CRM designed for recruiting and staffing firms across industries. The solution allows businesses to manage entire recruitment workflows, right from candidate sourcing and placement to employee onboarding.

The integrated solution can be used to manage sales, CRM, recruiting, marketing, operations and onboarding activities from any browser on various systems, laptops, mobiles and tablets.

Tracker offers one platform to manage your candidates, client contacts and leads, job and placement records, and everything in between. This allows you to easily see what is going on in your recruitment and sales pipelines, in one comprehensive system.

The goal o...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

165 Reviews of TrackerRMS

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(102)

102

4 stars

(54)

54

3 stars

(8)

8

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 165 results

October 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

So much better than Bullhorn

Customer service is great! They are always very helpful and timely and even came out with a chat feature for immediate assistance.

Pros

The best thing about TrackerRMS is how customizable it is. We are able to edit fields, lists, create reports, and see everything in real time which has improved the efficiency of our operations

Cons

There are some fields that we are unable to pull into our custom reports so we have to ask customer service to make the report for us which takes extra time. It would be better if all fields could be pulled into any report.

March 2021

Steve from Presidio

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Presidio SES Team Review

It has truly been an excellent experience. The platform has automated various processes of our business and has made the team more effective in their respective roles. In addition, the customer service provided from all TrackerRMS staff has been world class.

Pros

Our practice decided to move forward with TrackerRMS as the ATS to support our staff augmentation business, based on the expansive features within the system and how easy it was to integrate these features into our business, while improving the workflow of our business as well.

Cons

No integration capabilities into Presidio's ERP system; Microsoft Dynamics AX.

Reasons for Choosing TrackerRMS

Ultimately, TrackerRMS was the best fit for our business unit from a functionality and feature standpoint. We also felt as though TrackerRMS was a company that would be able to grow alongside our business as we continue to grow in the coming years.

Reasons for Switching to TrackerRMS

Needed an ATS that aligned more with the growth that our business has seen over the last few years, in terms of system capabilities and the ability to automate certain parts of our workflow. .

May 2018

Shauna from Mass General Psychiatry Academy

Company Size: 2-10 employees

Industry: Staffing and Recruiting

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

May 2018

Excellent customization options and customer service

Pros

We have a very unique program and one of the things we liked most about Tracker was their ability to jump in and customize the software to accompany our program's vernacular. It fits most of our needs and allows our program to truly focus on our mission. The customer service through Michelle Crisp has been five star since day one. She is professional and knows how to get us what we need in a timely manner so we can continue to focus on our day to day tasks. I have worked with many of the larger software platforms and this is user friendly in comparison.

Cons

There is little room for error with this program. You have no way to delete assignments without messing up your entire workflow. It's very difficult to deal with if that happens.

February 2021

Julia from Diamond Peak Recruiting LLC

Company Size: 2-10 employees

Industry: Staffing and Recruiting

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2021

Great ATS software

Always helpful whenever I have questions or issues.

Pros

Great for keeping up to date with the staff's activity regarding our own clients and candidates.

Cons

Creating the best reports for our own needs, but my contact at Tracker helped tremendously.

Reasons for Switching to TrackerRMS

Limited ability to produce reports we needed.

April 2018

Rachel from ImageWorks Display & Marketing

Company Size: 51-200 employees

Industry: Staffing and Recruiting

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

TrackerRMS Customer Service

Pros

This program is web based, which is wonderful and can be accessed at any time. All the information is there, at any given time and available. The ease and functionality of this product is very reassuring. However the best review I can give is in regards to my customer service. One of the customer rep is and has been amazing. She is attentive and reacts and replies immediately with help to any issue I have had. She genuinely cares about taking care of her customers and is exceptional at what she does. I am grateful she is my Client Manager. I have zero concern when I place a ticket or email her that I will not get a response and resolution basically immediately. She is simply wonderful.

Cons

This program does time out quite a bit and logs me out as well in the middle of working. We also cant always have exactly what we want immediately, there has to be some development involved at times for certain things.