Critique by eZee is a cloud-based hotel reputation management solution that helps hotels and businesses in the hospitality sector to manage online reviews and keep track of guest experiences that are shared on various review platforms.
The solution helps hotel managers to evaluate the feedback shared by guests through reports and analytics tools. The solution tracks guest ratings, popular services and facilities and guest feedback.
Critique imports reviews from various online channels including TripAdvisor, Google, reviews portals on hotel websites, Facebook, online travel agencies and more. The solution also helps users respond to guests complaints through communication tools. Additionally, Critique integrates with the TripAdvisor Review Express Program, which helps hotel managers to import reviews and perform sentiment analysis.
Critique by eZee is available on a monthly subscription basis. Support is offered via phone, email and live chat.
I can create a template and just click and send a thank you message (or another type of response) in one click.
Reviews can be auto-translated into my language.
You can share good reviews via twitter, it would be good if share button offered more options (facebook, g+..)
Response: eZee Technosys, eZee Technosys Pvt. Ltd.
Date: September 2018
Hello, thank you for your review. We're glad that you are very happy with Critique and its features. Also, we're happy to inform you that we're working to bring out the feature that you've suggested. We're constantly improving on our solutions, suggestions like these are heartfully welcomed. Keep sharing your feedbacks at firstname.lastname@example.org. in case you have any confusion or any question while exploring Critique, you can always reach out to our support team. They're available 24x7x365 just to help you.