Grade.us Software


 

Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite.

Users can collect customer reviews from multiple channels such as emails and SMS campaigns. The software also offers review management, which allows users to create drip campaigns for review acquisition. Review streamlining lets users select and publish reviews on social media sites. The product also offers integration with Wordpress.

Review reporting tools allow users to track recently published reviews on third-party websites. Users can also create customized reports on campaign performance, such as click-through and conversion rates.

Grade.us is available in three different pricing plans: Professional for marketers, Agency for local agencies and SEO and Partner for large agencies and franchises.

 

Grade.us - Analytics
 
  • Grade.us - Analytics
    Analytics
  • Grade.us - Recipient status
    Recipient status
  • Grade.us - Review-invite dashboard
    Review-invite dashboard
  • Grade.us - Review-now option
    Review-now option
  • Grade.us - Review reporting
    Review reporting
  • Grade.us - Reviews table
    Reviews table
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

130 Reviews of Grade.us

 

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Software Advice Reviews (1)
More Reviews (129)

Showing 1-1 of 1

Abhishek from Mas callnet India Pvt Ltd
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Ease of Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The way it combines various campaigns in the suite is amazing. It helped a lot to monitor every platform in one suite whether it be emails or SMS. They have covered every aspect of the same.
Moreover, the data security aspect is also taken care of.

Cons

On the go access of the platform is missing. If an app could be made for the suite for anytime access would be great and one would not have to have laptop everytime.

Review Source
 
 
 
Showing 1-20 of 129


October 2018

October 2018

Awesome Review Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Value
Support

After using a software that was a lot lower quality with a higher price and after comparing others before choosing Grade.us, I found that Grade.us offers a superior product for a highly competitive price!

Pros

There are many things that I like about Grade.us; my top two are the price (great for small/medium size agencies to easily make a profit when offering the service to our clients) and the functionality (setup of profiles is a breeze).

Cons

I do not have much to say that is negative about the software, but there are just a few things that can be simplified with the day-to-day usage of the software like setting up the white label branding and customizing the review display settings with the WP Plugin.

Review Source: Capterra
 


October 2018

October 2018

Perfect for marketing agencies looking to white label and resell review aggregation software

Ease-of-use

Functionality

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Customer Support

Value for Money

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We realized our clients were being solicited by companies offering similar services that Grade.us provides. We wanted to keep clients within our marketing ecosystem as much as possible, so we signed up with the white label agency plan that Grade.us offers and resold it to our clients. It has been a great success for us and our clients!

Pros

A few things that our company really likes about Grade.us

- You can request reviews through email or text messages

- helps stop negative reviews if used preemptively

- You can funnel reviews into virtually any platform (google, yelp, health grades, etc)

- Easy to use admin dashboard

- they offer a package where you can white label and resell the service, and go as far as to offer marketing materials to go with it to help pitch to new clients and upsell current clients

- Setting up a new client is dead simple. You put in their business info, and the software aggregates all the info you need to create a marketing funnel.

- Really liked that each profile you create can be customized with a logo, CSS, and personalized text

- It automates reports to be sent out clients to show progress for whatever time period you would like

Cons

We've used Grade.us for the past two years, and over that period of time we've had to reach out to support maybe 3-4 times. Not too shabby at all, but the response time seemed pretty slow. They always resolved the issue, but i feel like support is an area of improvement that they should focus on.

Review Source: Capterra
 

Kristin from Baton Rouge Telco Federal Credit Union
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

You Get What You Pay For

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, I did not have a good experience with Grade.us. I ended up cancelling with them and signing a contract with Birdeye. I would not recommend them until they update their software and hire more support team.

Pros

Setup was fairly simple. I liked that there was no contract so you could cancel at any time, which I ended up needing.

Cons

The support response time was awful. There was an issue with texts not going through on AT&T cell numbers, and their response was to either 1) chance it and some will go through or 2) not send SMS messages. Unacceptable. They hadn't even reached out to AT&T to resolve the issue yet.

Review Source: Capterra

  Response: Grade Us, Grade Us, Inc.

Date: October 2018

October 2018

 

Hi Kristin,

We want to thank you for your honest review. After reading through your correspondence with our staff, we completely understand your frustration. Continuous improvement in our app and services has been a huge focus for us these past few months and although we did not show you the best of Grade us in the past, we know we can in the future if you ever do decide to return.

Kristin O'Neill
Customer Success Director

 

Dennis from Dott Digital Marketing
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Customer Support Issue

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Value
Support

While the support, once engaged is great, there is a reluctance to hop on a call for quick resolution of a problem When one has to wait after setting aside time to onboard, it would be nice to have that happen. The exchange of multiple emails to get to the bottom of an issue is time intensive. I would prefer live help.

Pros

It produces results for my clients at a price that allows my agency to make a decent margin.

Cons

It is not intuitive enough. Mistakes can be made and the difference between the funnel and the invites is confusing. Even after using for over a year, I am still not confident when I set up a new client.

Review Source: Capterra
 

ashkan from Hope & Order
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Simple UX Great Results!

Ease-of-use

Functionality

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Value for Money

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Pros

I love the user-friendliness of the tool. Easy to integrate with small businesses and highly effective.

Cons

I wish they'd expand on the offline tools they offer such as business cards, etc. The design options are limited.

Review Source: Capterra
 


September 2018

September 2018

Love the platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support
Pros

The product is easy to learn and use and the people are very helpful.

Cons

I haven't come across anything that I don't like about the product. I'm thrilled.

Review Source: Capterra
 

Owen from ACES pest control
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

This program works!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support

Very happy, it does as it says. Worth their fee.

Pros

It contacts all my customers for me and gives them an option to reviewing my business

Cons

has had a few glitches. Once customer got seven e mails instead of the three! But the admins explained that this was a glitch.

Review Source: Capterra
 

Britney from Anchor Wave

July 2018

July 2018

The support staff are great to work with!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Simple and understandable user software. Easy to explain to my clients but should an error arise, support is always happy to help out as well.

Cons

No complaints just yet. Support is always available to jump in and assist if a small error arises but overall no complaints.

Review Source: Capterra
 

Julie from Grapevine Virtual

June 2018

June 2018

Anytime I have questions, there is a polite and patient person there to help!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Functionality
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Quality
Support
Pros

I like how easy it is to grasp the program. The support team it super kind and helpful. They have never been impatient when I call with 'silly questions'.

Cons

Over the last few months, there has been a longer wait time to be able to talk directly with a support person. Calling and getting through right away hasn't happened in a long time, and returned calls usually take several hours or the next day. However, if you send an email with your problem, they are very quick to respond. There isn't anything I 'like least' about this program.

Review Source: Capterra
 

Trevor from IdeaCloud

May 2018

May 2018

Nice, simple yet powerful solution for reputation management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

It allows you to manage your reputation with very little effort.

Pros

The solution is designed to basically do everything for you, you just need to answer a couple of questions and you are off to the races!

Cons

It doesn't have every single review site included yet! LOL Actually I can't think of any cons at the moment.

Review Source: Capterra
 

Brent from CRE8EGY

May 2018

May 2018

Really excited to use this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to use ... had it set up and sent out within 15 minutes and reviews shortly thereafter! Good job.

Cons

nothing ... was really simple and that is a good thing for non-tech people. Have to convince more clients to use.

Review Source: Capterra
 


May 2018

May 2018

Great tool for my clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

Introduced a new and very scalable service to our clients.

Pros

Easy to set up, friendly team and many useful features. Actually probably more features than most clients need or expect.

Cons

There're not too many things I don't like about them. Because this is a mandatory field, I'll say that I wish they had a couple more customer support reps and maybe some on the west coast as well.

Review Source: Capterra
 

Carl from www.marketvisorygroup.com

May 2018

May 2018

Been using for about a year. Have 5 clients on Grade.us currently.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support
Pros

1. G.us is intuitive to set up and use 2. support online is easy to search and understand 3. tech support hotline is FANTASTIC!! 4. I liked your response to Google's April 12th changes 5. your sales materials are usable 6. price is right.

Cons

There is nothing I don't like about Grade.us Capterra requires that I hit 100 characters minimum. Done.

Review Source: Capterra
 

Brandon from Health Insurance Innovations Inc (HIIQ)
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

We like having GradeUs in our toolbelt but it's a little pricey for the features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
Value for Money
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Great tool but for the price, isn't extremely innovative. Seems easily duplicated so they're going to face some stiff competition.

Pros

Being able to manage reviews in one place is amazing and the tools to collect reviews are pretty powerful.

Cons

This is a convenience tool, not a tool you can't live without. You can do everything you can do with GradeUs in other tools. GradeUs just brings features together. It saves us some time but doesn't provide overwhelming innovation for the price.

Review Source: Capterra
 


April 2018

April 2018

This is a difficult space, but I think I made the right choice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

I wish this wasn't broken down into pros and cons. Reviews like these are for products like this are too complex for such simplistic answers.

My advice is to get in touch with their team and ask for a proper demo or support session before you go set this up for your clients. That's what made the difference for me.

- Extensive functionality with a big list of options to customise the platform in comparison to other systems I've seen.
- They're pretty good at updating and upgrading their feature list and overall, the clients I use this with are happy and that to me is what matters most.
- Staff and help/support team are very helpful and willing to do everything they can to get things right.

Cons

It's not the prettiest interface so if you want it to look exactly like your customer's brand, it may not be for you. But what is more important is 'does it do what it says it will do' and the answer is yes so that is more a pro than a con.
I have to admit I find the help screens and information very confusing but if you're more web savvy than me, you may think it's a doddle. What they probably lack is a more robust training video catalogue so be ready to do a fair amount of reading if you want to implement this properly.

Review Source: GetApp
 

John from Marketing and Advertising

January 2018

January 2018

Fantastic Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

We have generate fantastic reviews for our business, and for our clients. Great software.

Pros

The software is by far the most feature rich, flexible, and customizable we have researched. From an agency perspective, there is a very robust and comprehensive approach to satisfying us as an Agency with specific needs. The support team is very responsive and helpful throughout the process.

Cons

My only critique, which does not take away from the 5 star product or experience, is that the user interfaces, reporting dashboards, the "gradient" review buttons on invites ... all are extremely dated. I believe a lot of it is customizable, but we haven't gotten that far, and wish it was a lot more polished out of the gate so we didn't have to clean it up and modernize it.

Review Source: Capterra
 

Owen from ACES pest control
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Save time and gives every customer the opportunity to review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

saves me time and it reaches every customer. gives you one last chance to avoid the dreaded poor customer review .

Pros

once set up it is quick to use. It get to every customer. Should a bad review surface it gives you the opportunity to contact the customer before they sting you with a poor review.

Cons

They do not support SMS in my country. I feel like I am paying for the complete package and only getting part of it.

Review Source: Capterra
 

Amanda from Grene Vision Group

November 2017

November 2017

Incredible software for the money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You are mostly on your own to figure it out, although their customer service team can help with questions. And they have the articles to understand most aspects of the software better.

Pros

The effectiveness and value of getting positive public reviews along with the private feedback to help us improve.

Review Source: Capterra
 

Rose from Thought Alchemy's Transformation Center
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Seamless and easy to get up in running in no time at all!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Reviews up on my website and campaigns in clients hands within an afternoon.

Pros

Everything was so easy to add to my existing web site and social media extensions. Streaming collective reviews and making it easy for clients to be able to enter a review with out much effort at all.

Review Source: Capterra

  Response: Grade Us, Grade Us, Inc.

Date: October 2017

October 2017

 

Thanks for the kind review, Rose! That's great that setup was quick and easy--we're always packing more features into the platform and never want to lose that core simplicity. Let us know how it goes :)

-- Jon

 

Lenny from Just Audio Repair Center
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Incredible results from day one!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Many more reviews than ever before

Pros

I'm getting a year's worth of Google reviews in under a month! Your business needs this program! Just unbelievably effective!

Review Source: Capterra