About Womply

Womply is a cloud-based reputation, customer relationship and business management solution that caters to small businesses across various industry verticals. It helps these businesses to manage their online reputation and market presence, track customer engagement, monitor business metrics and more.

Womply sends users notifications when reviews are posted on multiple sites such as Yelp, Google and TripAdvisor. Users can read and respond to these reviews from the Womply interface. The solution also helps users to maintain customer records, send customers automatic emails and run reports on customer spending patterns in their local markets.

Womply's business management application helps users to keep track of credit card transactions, compare revenue ag...


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Supported Operating System(s):

Web browser (OS agnostic)

58 Reviews of Womply

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(33)

33

4 stars

(18)

18

3 stars

(3)

3

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 58 results

March 2018

Tyler from LMR LLC

Company Size: 1,001-5,000 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

My Daily Go-To Platform. I use Womply's Reputation Defense for managing and responding to reviews.

Saves me a TON of time, and helps our brands build loyalty with our guests by quickly responding to their feedback.

Pros

1-stop shop for all of my online reputation needs. You can respond to all types of reviews right from the platform, which saves me lots of hours a week. I don't have to log in to 90+ review sites (22 restaurants x Yelp, TripAdvisor, Facebook, Google) to respond to our guests. Womply is the 1st thing I open every morning when I get to the office. Super responsive customer support make this product one of my favorites.

Cons

The analytics centered around reviews/reputation could use some work. Their team is very open to suggestions, so I know anything I mention gets put on their road-map. I know they are working on ways to make all of their features more customizable, which will be awesome too.

August 2018

Cathleen from The Gables at Chadds Ford

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Streamlines the process of handling reviews!

Awesome! It definitely saves me time and makes sure that I stay on top of all my reviews.

Pros

I can respond to most reviews directly through the site, rather than having to log into each review site individually. I also like getting the email notifications, so that I know when a review has posted so I can respond to it. Before, I may forget to log in for a few days, so I might not respond to a review for a week or more.

Cons

I wish the notifications could be faster. When I get the email that I have a new review, that review is usually already two days old. It then takes another day to post my response. If there were a way to speed up the process, that would be wonderful.

Response from Womply

Replied August 2018

Thanks, Cathy! We appreciate the feedback and have noted it with our product and support teams. Hope you're doing well!

July 2019

Mandi from The Spa At Atrium

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

July 2019

Great Program

Pros

This is a great tool to use to reach out to your clients and I love that I can easily view my reviews and that they client can easily click a social media platform once leaving a positive review.

Cons

Nothing seems to be faulty for what we use this for so far.

November 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

November 2019

A Simple but Underwhelming Software

Not loving it. In the first month I've sent 145 requests (manually, because Womply's automated service will only send 15/day) and gotten 0 responses from this method. I understand that you can only lead the horse to water, but this is crazy.

Pros

Womply aggregates all of your review platforms so that you can respond and manage reviews all in one central location. I appreciate that you can either use their pre-written messages or create ones of your own, customize the review request email/text, and can see the split of total reviews, positive reviews, and negative reviews.

Cons

For one, Womply pulls customer information from your credit card processor. Since there are laws about what that company can collect and give out, you will often not have an email address, never a phone number, and never a last name. I'd say you are actually only able to send review requests to 70% of purchasers (that may be too generous a number). For some reason it also allows you to attempt to resend review requests, only to give you a red pop-up message that you can't. Waste of time.

April 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2019

Womply review

Womply is a very accurate and fast software helping me every time to manage my customers.

Pros

Womply allows you to manage the customers and their reviews coming from all the social sites.

Cons

I've nothing found yet anything to hate in thus software. It helps me to manage the reviews very well. If I will got one, I'll update my review.