AIMsi Software


 

AIMsi is a secure end-to-end point of sale (POS) business solution that can be used in any retail environment. This retail management solution features customizable menus and screens, inventory management, complete POS activity and customer management, as well as a suite of add-on modules that supports the needs of a variety of specialty retailers.

The add-on modules, such as rentals, repair and service, purchase orders and lesson and class scheduling, allow retailers to build their own custom solution by selecting and paying only for the features they require. AIMsi also offers built-in ledger and payables for those that want a fully-integrated accounting system.

Retailers seeking a web presence can incorporate Active-e, an e-commerce solution which can help them engage and interact with their online customers.

 

AIMsi - Customizable POS
 
  • AIMsi - Customizable POS
    Customizable POS
  • AIMsi - Modularly based
    Modularly based
  • AIMsi - T-scheduler
    T-scheduler
  • AIMsi - Service and repair tickets
    Service and repair tickets
  • AIMsi - Point of sale
    Point of sale
  • AIMsi - Business solution software
    Business solution software
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

148 Reviews of AIMsi

 

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Software Advice Reviews (120)
More Reviews (28)

Showing 1-20 of 120

Tim from Spicer's Music LLC
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

This software does everything

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It handles almost everything under one roof. This is nice because we don't have to purchase multiple POS systems and record keeping software.

Cons

It can be a lot of steps to complete a task. Version 12 is supposed to be much easier though so I'm looking forward to it.

Review Source
 
 

abdullah from Home Decor And Beyond
Specialty: Fabric, linens, & crafts
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

All in one, just a little overwhelming

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Definitely an all in one POS system, with so many features that no business can’t say it didn’t meet their needs, just take the time out with their customer service to learn it all in due measure and don’t try to take it in all at once. Know what features your business needs and doesn’t need to save your workload.

Pros

It literally had everything, but also more than what I knew what to do with. It has every function imaginable to accommodate every business, even if yours wouldn’t necessarily need it.

Cons

With all the functions, I felt overwhelmed to learn them all one by one, and although I didn’t need them or understand them, I’m sure another business out there needed it and appreciated it. Although customer service did try to help, I believe it was just a system I wasn’t used to.

Review Source
 
 

Lauren from LB Music School
Specialty: Books & music
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Wish I read these reviews before buying

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are much better options. I wish I did my research and read these reviews. I asked for a 30-day trial of the software and they said no but were confident it would be exactly what we needed. Well it wasn't and really bad for software we never plan on using. We decided that if it was so hard to set-up correctly before we even started using it, that it would be a headache done the road. We did set-up and went for our training and passwords wouldn't work. Not even the default. They can't help us. Have to call support and reschedule training. Call support and they tell me I have premium support to use this different access number. They can't transfer me, so I have to call back. I use that different access number and just keep getting shot back to the main menu "Press 1 for Sales, Press 2 for support" At this point, myself and my team are so aggrivated that we decide it's better to go with the current systems we already have Fullslate and Paysimple. They are easy to use. Super intuitive and requires about 30-min of training for someone to learn.

Fortunately, AIMsi did extend a refund for the unused license and workstation, so we were able to get back some of our money. The sales guy I worked with was super nice. None of this is his fault, it's the software's fault and my fault for not trusting my gut that you don't buy something unless it has a trial period to make sure it's the right fit for your business.

Pros

Can be set up for multiple locations
Lots of back-end customizing
Lots of add-ons and modules for customization

Cons

Expensive & hard to set-up
Windows based, so no Mac used
Can set up a server to access remotely but requires you to have multiple workstations as the software is only tides to 1 location
Supposedly there is support but I couldn't get through
Sales team is very active and reaches out to you a lot until you request for money back

Review Source
 
 

Karel from Prenatal
Specialty: Other specialty retailer
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Aimsi

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great software to keep track of everything. Works the way it should, and without a lot of problems and such.

Cons

Haven't really come across any cons yet, sometimes the program acts a bit slower than it should, but thats it

Review Source
 
 

craig from upstate guns and ammo
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

a complete nightmare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

that's its an electronic POS software that is windows based and uses my existing computers.

Cons

not able to accommodate the needs of my industry (firearms) and is constantly having issues that can only be resolved if the customer service rep sees it happening. customer service can not make alterations to the program or system, they always have to get sent to the programmers. Programmers wont make changes and expect us to change to accommodate their system. Not the way it was sold to us, nor the way the law makes us operate.

Review Source
 
 

Josh from Empowered Life Stores
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Solid Client Server System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Stable. Intuitive. Love the customized improvements. Strong Analytics. Very simple operating system.

Cons

Lacks some integrations with websites that we use. Limited merchant services. Support is not available after hours.

Review Source
 
 

Mike from O. DiBella Music
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

It helps run all the segments of my business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We have been using the program since 1998. The DOS version

Pros

The modules that correspond to each segment of my business work well. The fact that I can purchase as few or as many as I need is nice.

Cons

The program procedures are not always intuitive
Web design in the program that interfaces with AMSi is difficult

Review Source
 
 

Miles from musiciansupply
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Very updated interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Expensive!!!!! Time to "update" to the newest version? Expensive!!!!

Pros

Solid database. Features specifically designed for our industry like lesson billing, rent to own tracking

Cons

Crashes daily because it isn't fully compatible with newer versions of windows. Not easy to use at multiple locations. Requires arcane network setup like environment variables because you have to pay for a total number of "terminals." Very clumsy user interface because you have to start from the master look up process for every piece of data you need to enter. Autopays are only semi automatic because they only run when you tell them to and once again you have to start from the master look up screen multiple times to: generate an auto pay list with manually input dates, transmit the autopays, post the autopays, cancel the denied auto pays, print out a denied list. Lesson billing is usable yet clumsy, lesson scheduling is a joke.

Review Source
 
 

Matt from Alpha Dog Firearms
Specialty: Guns & tactical gear
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Good, not great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've never used a system like this before so I'm lost. The program has a ton of features but I understand about 1/10th of them. Very frustrating and the tech support is costly, yet you almost need it as they charge outrageous fees for calling tech support without it.

Pros

Customer service is good. They can patch in to help with issues. Lot's of functions and features.

Cons

Training modules are painful to watch. Not quality at all. Have to pay for support. Learning system is a long process.

Review Source

  Response: Amber, Tri-Technical Systems Inc.

Date: December 2017

December 2017

 

Hi Matt – We wanted to reach out to you and let you know that we are currently working on updating our user training materials and creating updated video content. We encourage you to give us a call so we can discuss things in more detail – 800.670.1736

 
 

Paul from EngineHouse Services, LLC
Specialty: Toys / hobby shop
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Too Convoluted

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do your due diligence before buying

Pros

Can bundle multiple orders in one invoice. Linked to online cart.

Cons

Too complicated for easy tasks like checking customers out. No documentation. Expensive support. Needs to be simplified.

Review Source
 
 

Aaron from Town Center Music
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

It's a shame - good ideas, bad execution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are a lot of good ideas in this software, but things like a staff that's not on the same page, and a long-awaited refresh of their base tech keep AIMsi a frustrating software package. We stay because our lesson program is to big to be handled by any other solutions we looked at, but I would advise others to hold off until their promised rebuild is released.

Pros

Lesson management is good. Inventory management and sales are serviceable.

Cons

Built on outdated technology, which means the system will get slower and more bloated as your business grows. Simple ancillaries (like date lookup) require Googling to find outdated Microsoft files when you replace computers, and support won't have those files available. E-commerce is excruciatingly complex to execute; why must it be this complicated when options like Squarespace and Shopify exist? They don't require the user to learn XML to take full advantage of their features. The PO system is convoluted, the workflow makes no sense. Inventory management could stand to lose some processes to speed things up and make it more understandable. Reporting doesn't make much sense, either. But the most frustrating part for us has been the staff. Calling support is rarely a good experience; it often sounded like someone was paging through a manual to find a solution. Recently, I found out why: support is tiered, and we are on the lowest tier. I've been using this software for 5 years, and no one at TriTech offered us an upgrade. Online help files don't offer much more in the way of assistance. Navigation is clunky, and entries are often incomplete or outdated. We've also experienced the classic "sales promises features that developers say can't be done" routine. The most recent involved running their product on a Windows tablet - sales said it could be done, but later, support said it was only possible using Remote Desktop Protocol (a thing I wish I knew before I purchased the Windows tablet & an additional license). More than once, I've been scolded by sales for "not understanding how [their] software works." They require you to buy gift cards & hardware through them, at a substantial markup. I'm getting frustrated just thinking about this stuff...

Review Source
 
 

Mary from Builder's Book, Inc.
Specialty: Books & music
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Too Much Work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The sales staff is very eager to show how the program works, but they do not tell you about data entry required, that there is only one check template, and that other parts of their program cannot be customized. The rental and lesson modules cannot be turned off, and having to enter tax by zip code is a tedious job that is unnecessary. Other accounting programs will do this automatically. Overall, the program has great features, but if we had not spent money on it, I think I would have knuckled down and gone with QuickBooks, and I hate QuickBooks.

Pros

Integrates POS, AP, AR, inventory, and invoicing, all in one program. They offer complete training and on-site set up, for a price.

Cons

Too much data entry to set up, which they do not tell you. I had to enter: categories (in a specific format, which I had to develop) and tax by zip code (California has over 2700). In addition, their 'conversion' consists of you putting your information in their template, and them writing a subroutine that will insert it into their program. If we had needed multiple stores, or did rentals, then it would have been more complicated. They only have one check template, and if your check does not fit theirs, their immediate response is 'why not buy them from us'. Nevermind that you might have several boxes already printed. Also, entering a customer is a complicated, several step process. For someone unused to data entry or not very computer savvy, it could be a more frustrating experience than it was for me. Their documentation is SEVERELY lacking, as well.

 
 

Eva from Timeless Consignment
Specialty: Consignment
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Review of AIMSI

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I "inherited" AIMSI from the previous shop owner. The training period had expired, which added to the complications of trying to understand and navigate the software. I went with a different program which seems to fit our store needs. I hope you have continued success with AIMSI.

Pros

A detailed software program that would be great for a retail oriented business. Great for the creative programmer.

Cons

Too many menus and not user friendly for quick access. Very complicated to navigate or change input. Not conducive to inventory of various different items, such as a consignment store. Some fields were not able to be changed for customizing garment tags. The software requires one to build from the ground up.

 
 

Sheila from Hendrickson's Turlock Music
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

My experience with AIMsi

Ease-of-use

Functionality

Product Quality

Customer Support

We use an older version (v6.0), and I am very impressed with the features. I can only imagine how the newer versions must be. Unfortunately, previous employees didn't understand POS software and we are not using many of the features, as our database is really messed up from being misused over the years. We only use the Long Term Rental Contract features, and AIMsi does a great job. Very easy to use. I only wish it had been used properly from the beginning because it looks like it would save me a lot of work.

Pros

The interface is very easy to understand and use, and customer support is great. It is a feature-rich program, I only wish we had a newer version.

Cons

When printing statements, it prints old accounts with no address. Apparently there is no way to filter the ones with no address out so I have to manually remove them. Occasionally one slips past and they are returned to us by the Post Office.

 
 

Maury from The Cash Register Company
Specialty: Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

TCRC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

GREAT. Enjoy working with your staff, everyone is very helpful

Pros

Service

 
 

Bill from Johnny Paul's Music Shop, Inc.
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great feature set and support. Very poorly implemented.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product has features that no other has, especially for the musical instrument rental business. However, it is showing its age. The worst thing is that it wasn't written well even to standards that we had 30 years ago. (I started in the IT business in 1986.)

I would recommend it, with a great many warnings, to a musical instrument rental or similar company, but absolutely not to anyone else.

Pros

The feature set for the rent-to-own business is good. So far as we have been able to discover, there is no other product at any price that supports our business. (If there was, I would be on it like a duck on a June bug.)

The support staff is excellent!

Cons

I would have fired an experienced programmer or seriously chewed out a beginner 30 years ago if they designed a user interface that was so poorly implemented. You never know from screen to screen what you have to do to do a "find." Sometimes you have to hit Tab for the program to work, sometimes you have to hit Enter. The mere fact that in a good many places the programmers apparently elected to use the tab key or enter key events rather than the OnExit event is inexcusable. (Click the OK or Save button without first tabbing out of a field and there is a great chance that the changes to the field you were last in were not saved.) Things as simple as standard naming conventions for naming reports are just an example that someone either didn't understand design or didn't care. (The reports aren't in report name order because some inept person decided to put "Print" or "List" in front of the report name, thereby making the lists sort out without rhyme or reason. Having a table of variables to STORE system options is fine. It's even okay for a first release. However, how a system that has been on the market this long without having a user interface on said table indicates a huge lack of caring. The user interface flaws cannot be excused by the fact that the programs are old. The design flaws would not have been acceptable in a DOS or even a CP/M program.

The back end modules are simply sad. The fact that they decided to write the back end all over again in the new system that they plan to release someday indicates a huge lack of judgment. Why the devil would one reinvent the wheel, especially after doing such a poor job the first time around, when one could interface to any of several well-written, mature, user-friendly and well-supported G/L, A/P, A/R, etc. systems and focus on the specialized modules that make me use AIMsi to start with? (QuickBooks immediately comes to mind.) Doing so would save well into six figures of development cost, give one a solid base on which to build, and even give one a huge marketing opportunity by being an enhancement to a widely-used system rather than being a home-rolled thing. It would also give me some hope that the new release would be available in my lifetime. They are simply burning man-years of programming effort and stretching lead times unreasonably.

As bad as the G/L module is, their "Purchase Order" module simply boggles the mind. They make a sad effort to somehow combine P/O and Customer Order Processing while making both the COP features and the interface to A/P damned near unusable. One need only looks at the database design to see that whoever wrote the COP programs had never actually worked on one before. No Order Header and Order Line Item tables? Really? They sort of sludge everything together in something that they dreamed up from scratch. Even the terminology used for field names and labels is non-standard. "Picked" has a very well understood meaning in the COP industry. They have a whole new definition.

I could go on forever...

Advice to Others

If you have a musical instrument rental business, you probably need this product. I don't know about the gun and bicycle features because I haven't used it for those. Otherwise, RUN!

 
 

Menzie from Contemporary Music Center
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

AIMsi Review 2.5 stars

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I think the product is good. The best pro I give the product is that it has great capabilities with tracking inventory. AIMsi rates well in that category. My main criticism of the product is that AIMsi is not intuitive to the users. It has always had an old clumsy feel, though through the years this has gotten better.
And it still is not an easy software to interact with. When we train an employee it AIMsi is always a hard part of the training because even millennials don’t find AIMsi user-friendly. I was just at NAMM and had people ask me our success with the software…because of its reputation of being nonuser friendly. I think it’s a good software but with such a smart company behind it, I believe it could be better. We have used it since the mid 90’s.

Pros

See above

Cons

See above

Advice to Others

See above

 
 

Sandra from Pacifica Paddle Sports
Specialty: Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Good value for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the past three years, we've used the AIMSI software for our point of sale. We have found the software to be straightforward to learn, use for our inventory and non-inventory items. The program offers a large variety of reports for in depth analysis. Staff can be trained on the basics relatively quickly. We have found that AIMSI serves our small business needs at this time.

Pros

We like that sales can be processed with a home screen of service buttons.

Cons

The help section could improve with key word search options.

Advice to Others

For a small business with product inventory and services, AIMSI is a reliable and affordable POS software.

 
 

Casey from Bicycle Guys
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Scheduling, inventory, and book keeping has never been so easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The aimsi platform has delivered quite well for us. We have way more insight into our business than we ever did before. Gone are the days of endless hours, crunching numbers, and writing endless things out by hand, or creating excel worksheets, etc. Yes, that stuff still needs to be done to an extent, as with any business. But nearly all of our bookkeeping information is a couple of clicks away. From historical daily numbers to active inventory, to scheduling and maintaining services, to employee timekeeping, and more- it's all on Aimsi!

Pros

Ease of use.

Cons

Some things we didn't know it could do, we are figuring out years later. Mostly user error, but could be better.

Advice to Others

Hands down, the best product we found at a very competitive price.

 
 

Brent from Itex of Magic Valley Inc.
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

AIMsi software has all the features you need and works just like you would want it to, not so complicated that you need to go to school to learn it. What you need to know, you learn through a very good one on one session with a trainer form Tri-Tech who will answer all your questions and show how to do what you how to do anything you do not understand. Tech support is great and very affordable. I would highly recommend it.

Pros

Covers just about any retail situation you can think of and has grate tech support when needed.

 
 
 
Showing 1-20 of 28

Andrea from Musician Supply
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Not at all user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Auto-pay feature

Pros

Once you get the hang of AIMsi, everything is trackable. There is never any question about inventory, if or when a payment went through, or who still owes money. The auto-pay feature is also very beneficial.

Cons

AIMsi is way too difficult to use. It takes longer than necessary to understand and get used to. It crashes if you leave it alone for too long, and automatic payments aren't actually automatic - you have to go through a whole process to run stored cards, and you have to REMEMBER to do it.

Review Source: Capterra
 

Natalie from The Stash

March 2018

March 2018

Lovely

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

amazing point of sale and retail management software. I can get so much accomplished on the one software including inventory, purchases, report my sales etc

Cons

I cant think of any dislikes. For the most part i am receiving all i need out of the software. Im satisfied.

Review Source: Capterra
 

Christopher from Simply Wireless

March 2018

March 2018

Easy to use,Intuitive, Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integrates POS, AP, AR, inventory, and invoicing, all in one program. They offer complete training and on-site set up, for a price.

Cons

When printing statements, it prints old accounts with no address. Apparently there is no way to filter the ones with no address out so I have to manually remove them. Occasionally one slips past and they are returned to us by the Post Office.

Review Source: Capterra
 


March 2018

March 2018

Its really easy to make reports which is good for this type of software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like how you can easily generate reports, that's important for my business and I believe this software can do the best job of it.

Cons

I don't like that's a little clunky to use, but that should go without saying because this is super complex software we're dealing with here.

Review Source: Capterra
 

Brian from MMI Guns
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Over all, VERY happy. Best all in one POS for Firearms Retailers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All in one POS for firearms retailer with the best pricing that WIL NOT break your bank!!

Pros

Lots to offer for the firearms retailer at eh best possible price compared to there competitors. We have been very happy with the system as a whole and although there is a lot to learn, support is just a call away. Having Bound Book linked right to your inventory is very helpful and there is even a delayed delivery choice in the POS for state like us in IL that require a waiting period for firearms purchases.

Cons

There is a lot to learn and many items/field we don't use, but can not simply delete. We have to work around them. For being such a gun based POS system, there are things that could use improving to keep retailers compliant. But every time we make a suggestion to support, it is taken in kind and it the modification can be made, they do it!

Review Source: Capterra
 

Bonnie from Horn Stash
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

One of the worst business decisions I have made.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We gained POS software with serialized inventory track-ability from this software, something that we were lacking with QuickBooks.

Pros

It can handle a lot of inventory and a lot of different skus. The POS module is decent as far as keeping track of a lot of customers and barcodes. If you do opt for this software, stick with the very basic POS module only.

Cons

There are sooooo many things....
First off, the platform itself is extremely outdated. The only people who like this software are companies who have been using it for more than 10 years and haven't tried anything newer.
Our IT guy HATES it, and TriTech wants you to spend thousands of dollars on an old-school server set-up because it can't be set up with any sort of cloud system. One thing to keep in mind is the relatively cheap up front cost is just the beginning, as the hardware costs are going to get you BIG TIME when you have to keep going backwards in time and adding hardware, IT, and specialized accounting costs on top of everything else (did I mention our accounting costs quintupled when we started using AIMsi?!).
You can hardly ever correct a mistake, and we found this out right away when even TriTech support messed up trying to help us correct a simple mistake early on. Making corrections is tedious if not impossible, and yet the program is so counter-intuitive it's very easy to make mistakes even if you've been working with it for awhile.
The accounting module is a joke, and this is where I feel like it was truly a bad business decision. We went live officially in 2016 after practicing for about 6 months, and after 11 months of trying to get off of QuickBooks completely and get on only one reporting software we finally gave up on AIMsi as we started losing sight of numbers and business goals.
Bottom line, there are way better options out there than AIMsi.

Review Source: Capterra
 

Miles from musiciansupply
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Legacy database that our company is slowly replacing with more modern systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Years of data can be searched through. We currently use it for recurring billing via credit cards for monthly rental and lesson tuition payments. Those recurring charges must be manually triggered every day though.

Pros

Does not have glitches or communication errors. Data that has been input stays there forever. Interface has never changed, ever. So if you are familiar with it, there is a comfort factor.

Cons

The user interface has very few, if any, task stream allowances or cross linking between data entry areas.
The typical interaction with Aimsi requires starting from the home screen and navigating the "Module" you need, selecting the "Find," searching for the correct customer account, pulling up the relative info about them.
Then...
Restarting from the home screen, module you need to add or edit part of the changes that are needed, "find," find that account again..
Then...
Restarting from the home screen, module you need to add or edit the other part of the changes that are needed, "find," find that account again...

While there are hot keys to speed up this process it is still a very primitive workflow. Newer systems have you choose the customer account first, then proceed to enter new data, while Aimsi requires finding the module, and then the account, over and over again.

Networking your store for Aismsi to work off of one of your local PCs requires above average networking skills. Backups and hardware upgrades are your problem and responsibility. You will need someone on call unless you happen to have above average IT skills.

Review Source: Capterra
 

Stacie from Eckroth Music
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Great Software Package that does it all!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's so flexible. It can do so many things. It handles every aspect of our Music Business, links to our website and is reasonably priced.

Cons

The interface is showing it's age and is cumbersome at times. It needs an upgrade and better flow in many areas.

Review Source: Capterra
 

roger from the point restaurant and lounge
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

pc poll software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

great customer support, however if I had concerns it would be cost effectiveness, for small business operation, I do not need support that often, but had to pay monies every month to be connected, one time fees should be available at reasonable price points

Pros

support team has vast knowledge of software

Cons

the cost to use this service, would prefer a smaller fee to use this support on a one time as needed order, software is not user friendly

Advice to Others

software could be more user friendly or tailored to individuals needs easily

Review Source: Capterra
 

Mark from Deluca Music Academy
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

AimSi Tri-Tech review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using this software since it was in DOS! The improvements over the years have helped our business run more efficiently and given us the ability to provide better service for our customers.

Pros

Broad range of functions

Cons

Price

Review Source: Capterra
 

mike from easy street llc
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Rocket sled to despair

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Do even simple tasks with this was really difficult. The user interface was confusing and it was hard to find what I needed in all the menus. It tended to throw away information if you didn't know how to save things. Lots of keystrokes to do anything. Counter-intuitive methods if you are used to other systems. Good customer support, and I like that it is powerful, but that is no good if have to call customer support every time you need to do something. I quit using this product with some regrets and went to Lightspeed, which I hate but at least I can get it to work. Using AIMsi was an unpleasant and frustrating experience. And they need a new name for it, something with more meaning than aim-ess-eye. Also, send people who understand your product to Interbike, not the baffled kid I talked to.

Advice to Others

Wait until these people get their act together with the user interface.

Review Source: Capterra
 

Del from Sarlettes Music
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Aimsi software for music stores

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using Aimsi software in our music store for about 10 years now, and we couldn't live without it. It has streamlined our accounts receivable immensley, and made many other facets of our business much easier.

Pros

We've been using Aimsi software in our music store for about 10 years now, and we couldn't live without it. It has streamlined our accounts receivable immensley, and made many other facets of our business much easier.

Cons

The hsitory search part of the service module has some limitations

Advice to Others

If you have a music store, and don't have Aimsi - definitely get it!

Review Source: Capterra
 

Sharon from Lakewood Music academy
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

aimsi review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was hard to learn at first and I find my new employees have a bit more trouble with it than I like. Support is good but I have frustrations when CC processor and yourself throw the blame back on each other when resolving such problems. I think the separate module are a bit pricey unless you can catch a sale. And unfortunately I wish there was better online instruction to able to learn a new module. customer support is limits how much they show you in that area. I feel as though I utilize only about 50% of what aimsi can do just because there is no instruction of resource available online. And what's the point of the scheduling tab in reports when it doesn't give data even though the choices of reports are the same in the lesson tab and they work there. Customer service told me the tab doesn't work yet.

Pros

customer contact capture and credit card processing .

Cons

modules priced individually and that updates aren't discounted for current customers.

Advice to Others

free video resources to learn the system after the initial training. Within the 1st month you don't know what to ask since you are still learning it. or extend the training time.

Review Source: Capterra
 

Nancy from City Music LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great Functionality at a Great Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customers for 11+ years. We would not buy another POS product. We have premium support and receive excellent assistance

Pros

It has the capacity to handle all day to day activities. When used as it is
designed, the software works flawlessly. The tech support is great.

Cons

When corrections are needed, some are not easily done without assistance.
There are integrated correction options for common errors, making those
much less troublesome. Note that terms and button functions are not universal across all modules.

Advice to Others

Great product for small business budgets. Do invest in initial training and
premium support, and seek advice when corrections are needed.

Review Source: Capterra
 

Veronica from Art Gallery of Golden
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

AIMsi for Consignment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use the consignment, customer & inventory modules in AIMsi. Unfortunately we had to purchase the whole software package, instead of just the modules we needed (for example, we don't sell lessons but have that module anyways). This is a very complex software program. We have noticed that there are multiple steps involved for just about everything you want to do, and if it's not done in the right sequence then things can get messed up quickly - try deleting an item from inventory, you have to delete and save on one screen, then save on another screen, then delete again. This software is difficult to use for front end sales staff. The ReportWizard feature is of no help to us as it is extremely confusing to figure out how to build a report. Customer support sent us an excel spreadsheet that's supposed to help, but it's about 400 pages of formulas that we don't know anything about. We are generally dissatisfied with this software.

Pros

The consignment module works well for tracking and paying consignors (if the consignment items are received correctly).

Cons

The software is extremely complicated to use for users. It takes a lot of time to learn and skill to use/understand this software. There are too many modules and features that are no use to us.

Advice to Others

As mentioned in my review, we are generally dissatisfied with this software and find it difficult to use. Get a trial version and really use it.

Review Source: Capterra
 

Georg from Fireline, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

AIMsi Does it All (almost)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Been using the software for two years now, and it seems to provide a solution for everything. I wish there was a bit better integration across the different modules, such as allowing station rentals, short-term rentals, long-term rentals, and contract payments to all be made on the same checkout as regular sales orders, instead of needing to process them all at once. The payroll area also needs some improvements, it is good for recording payroll expense, but you will need a separate application to actually do the real payroll tracking/deductions/taxes. Otherwise it handles everything from rentals, bay/station rentals, it has full accounting, chart of accounts, general ledger, integrates to your purchasing/receiving, has full inventory tracking with multiple locations. Basically you can run your business with a few minor outside resources, from this one package. Even managing employees/time tracking etc...

Pros: Accounting, Rentals, POS Touchscreen support, Integrated Credit Card, Employee Management, Membership Modules, Integrated Gift Cards, Inventory Control, Invoice Management

Cons: The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately - The payroll is not very robust

Pros

Accounting
Rentals
POS Touchscreen support
Integrated Credit Card
Employee Management
Membership Modules
Integrated Gift Cards
Inventory Control
Invoice Management

Cons

The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately
The payroll is not very robust

Advice to Others

If you need a lightweight product, to manage your store, track your inventory, handle your financials, this is a great application.

Review Source: Capterra
 

James from Cream City Music
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

AIMsi review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In general the software does what it was designed to do. It is not slick, it is not fancy but it is useable for its intended purpose.

Pros

The software seems reasonably stable and we are able to preform most of our basic tasks without any undue effort.

Cons

There are some noticeable shortcomings in both basic processing functions as well as the reporting system. Help and Tech Support are an issue.

Review Source: Capterra
 

Patrick from Treble Clef, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

AimSi helps to run our store

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have been using this program for about 25 years. It is a great program to run a music store. Plenty of other music store owners to share ideas of how to get the best out of AimSi

Pros

Really helps with the back room duties (accounting, inventory, planning, etc.). Great point of sale program. Bar coding is a must.

Cons

Getting quality support can be a challenge. Program has so many features that better documentation for using the features would help

Advice to Others

Great program to run your store. You might consider paying extra for the premium support in the beginning.

Review Source: Capterra
 

Rick from Gracewinds
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Best POS for Music Stores

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great folks at Tritech. Great product. Very happy customer! Great for rentals, repairs, online sales, and inventory control.

Review Source: Capterra
 

Tim from Tower Music
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Great software, great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've used aimsi for years, with the upgrades it keeps getting better and I am always impressed with the support

Pros

It has a multitude of modules and we can customize it for our particular needs

Cons

No real dislikes. Ive been very impressed with all it does

Advice to Others

keep up with upgrades and pay for the extended support

Review Source: Capterra