About Appetize

Appetize is a modern cloud-based Point of Sale, inventory and analytics platform transforming how enterprises manage and process guest transactions. Appetize is trusted by some of the largest and highest volume businesses in the world, including sports and entertainment properties, education campuses, theme parks, travel and leisure sites, and national chain brands. 

Appetize’s enterprise POS software is designed for modern businesses generating more revenue, cutting costs, and streamlining operations. Appetize Activate is a cloud-based POS software that can be constructed to match your existing workflow. Easy-to-use Retail, Quick Service and Table Service solutions enable staff to conduct fast, accurate transactions even during connectivity outage...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

1 Reviews of Appetize

Overall rating

1.00 / 5 stars

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August 2019

Be from Aramark

Company Size: 10,000+ employees

Industry: Food & Beverages

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

August 2019

Don't buy this product

This is causing problems, not solving them. This system has turned a fun job into a nightmare of stress and has cost several of us money. These guys seriously have no idea how much suffering they have caused us. we used to enjoy this job and now we dread coming to work. We have had servers crying with frustration. IT'S NOT ABOUT ADJUSTING TO A NEW SYSTEM. THE SYSTEM IS THE PROBLEM. We have a 7 year veteran employee and others who are seriously considering quitting over this POS. I know a lot of people in the biz, and I will actively make sure no one I know gets appetize. I wouldn't wish this on anyone.

Pros

Nothing. Literally nothing. Nothing. Nothing.

Cons

Instead of making my job easier, the system is an encumbrance, making my job harder, slowing me down, which costs me money. it lacks the speed and functionality of our previous system, versitouch, that ran on windows 97. Whoever designed it, has ckearly never worked in this industry. Despite their claims, there is no way to do basic restaurant functions like splitting checks, transferring checks or putting a limited amount on a food item so the servers don't over sell beyond what you have in supply. What I could do with one step on our previous system now requires 3 steps and two different drop down menus- and that's just to open the cash drawer! The screens freeze too often, and there are a LOT of glitches, like one where if the date is wrong it won't print checks sent to kitchen or bar so servers were writing hand written tickets like it was 1985. We have been calling support constantly, but have had little in the way of results and many of the issues are faults of the system design itself and so can't really be "fixed" unless they redesign the software.

Response from Appetize

Replied August 2019

Hi Be, I believe one of our Client Success Managers has already reached out to you, but if you have yet to hear from us, please email me directly at marketing@appetizeapp.com