About Booksy

Booksy is a cloud-based appointment booking solution for hair stylists, barbers, salons and spas. It offers appointment scheduling, calendar management, online payments and marketing management functionalities within a suite. Android and iPhone apps supported.

Booksy features two mobile applications: Booksy Biz for businesses and Booksy for clients. Booksy Biz allows users to manage appointments, customer communication and payments, while Booksy allows customers to book online sessions based provider availability and desired dates. The point-of-sale (POS) feature allows users to manage inventory and sales of services, packages and products.

Booksy also features built-in payment processing, which allows customer to make payments using their mobile phon...


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Supported Operating System(s):

Web browser (OS agnostic)

247 Reviews of Booksy

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(203)

203

4 stars

(32)

32

3 stars

(7)

7

2 stars

(2)

2

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 247 results

December 2018

Lou from HalJoJo Tax Services

Verified Reviewer

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

All in one CRM like App

My overall experience was a great experience and i will continue to use this app.

Pros

It acts like a CRM but a great scheduling app.

Cons

None everything is perfect and i would high recommend this to all my entrepreneurs.

September 2019

Larissa from Larissa Lane Artistry

Company Size: 1 employee

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Wonderful app

My overall experience is wonderful

Pros

It’s easy and accessible, I love that my clients can book when ever they want with out having to go through me.

Cons

I’m not quite sure at the moment, i know there were like two things that i didn’t care for much but, none that comes to mind at this very moment.

Reasons for Choosing Booksy

I wanted to give this a try because it wasn’t a top name, i usually like to go with the under for because they are usually better and the customer service is usually better and i was correct

September 2020

Alex from Kinter Media

Company Size: 2-10 employees

Industry: Broadcast Media

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

September 2020

Decent booking platform but there are limitations

My experience was ok with Booksy but it was short lived.

Pros

I like how easy it is to get the platform up and going. It makes it easy to setup your profile and list your services.

Cons

I did not like that the platform makes users download the app in order for them to book. There needs to be a non app user way to book services on the app. This limits the amount of people willing to do business with booksy business owners because some people don't want to add on another app to their phone. It would be nice if there was intergrated facebook ads marketing in the platform. Perhaps Booksy needs to take a couple pages out out of Vagaro's book.

Reasons for Choosing Booksy

I chose to try out booksy because it has an interesting brand and vibe about it but the platform is lacking in versatility and performance to scale your business so I did not continue using it.

Response from Booksy

Replied September 2020

Hi Alex, Thanks for trying out Booksy and for letting us know about your experience! Customers can in fact book without having to download the app to their phones. They can do so by visiting www.booksy.com and navigating to the appropriate business profile. We also have integrations with Google, Facebook, and Instagram. We're constantly improving our platform and would welcome you back anytime!

August 2020

Courtney from Motion pik Kutz

Company Size: 1 employee

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

August 2020

Beyond disappointed

Horrible, betrayed, scandalous ,atrocious,

Pros

Convenient .

Cons

After 2 years of paid subscriptions I felt abused by customer service and belittled they rushed me off and told me someone would call from upper management to resolve my problem but they never did I’m very disappointed that they were not able to amicably resolved my very simple accounting issue.

Reasons for Choosing Booksy

Convenient

July 2020

Alex from Tujjababya Productions

Company Size: 2-10 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Booksy is a game changer

I love it I have no problem with it.

Pros

I have had a lot of problems in the past to get an appointment for a haircut. First time I used I save a lot of time booked a day in advance and got there my appointment was right on Time. You never worried coz you know you secured your place.

Cons

they should connect with a lot more businesses

Response from Booksy

Replied September 2020

Hi Alex, thank you so much for taking the time to submit a review. We're so glad that you had a good experience!