ConsignPro Software

4.59 / 5 (396)

Our advisors have recommended this product 3 times in the last 30 days

About ConsignPro


For resale and consignment shop owners looking for a comprehensive, feature-rich retail management solution, ConsignPro provides reliable, time-tested software that is industry-specific and simple to learn. ConsignPro handles retail point of sale, inventory and customer management, e-commerce and robust retail accounting for a variety of consignment segments, including antiques, apparel, books and furniture.

ConsignPro's innovative "main menu" ensures that the system is both intuitive and comprehensive, allowing users to see every aspect of their retail operation at a glance. It automates a variety of routine retail functions related to maintaining merchandise, customer or sales transactions, reducing store headcount and associated costs. All of this data is stored and can be accessed in minutes, allowing users to not only monitor store inventory but collect customer data for targeted promotional mailings, analytics and more.

It comes with 25 pre-built reports that can be customized to track daily, monthly and quarterly information about every facet of the business: consignors, store inventory, customers, sales activity and revenue. ConsignPro also integrates seamlessly with Quicken and Quickbooks, making exporting sales, payment and expense information a breeze. All of this is backed up to your database nightly and can be protected from unauthorized use and access with log-on procedures and password checking.

All of this functionality is backed by knowledgeable, speedy customer service and frequent updates annually including new features. For a simple, easy-to-learn yet feature-rich retail solution built specifically for consignment and resale shops, ConsignPro should be on your short list.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

396 Reviews of ConsignPro

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(265)

4 stars

(106)

3 stars

(18)

2 stars

(3)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 396 reviews

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December 2016

Kim from Cuddle Bugs Boutique

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

December 2016

Good basic software

Consign Pro is good for a basic start up shop. It has all of the features you need to keep track of inventory. It's missing some key features for me, though. I would like an easy way to offer a higher percent for those consignors who use store credit instead of taking cash. I've also found it very hard to link multiple stores inventory and consignors. There should be an easy way to see consignors from my other two stores from the store they are not a consignor at. I think it's unfair that for the price you do not get free help from the company. Most companies offer support to anyone who owns their products, you shouldn't have to pay extra. Another thing I don't like is that it is difficult to calculate sales tax to pay to the state. NYS has different taxes for different categories of items and it is very difficult to calculate what I have taken in when it comes to vendor items and consigned items. I do like the online store option but it's annoying that you have to upload the online store every time you want a sold item to come off your site. I also think the online store should accept PayPal. When printing items available it does not allow you to only print a range of dates so I have to waste paper and ink to print the whole list, not just the date range I'm looking for. I've also found that their add-on hardware is very over-priced compared to buying the items off amazon. The last thing I find annoying is that it does not automatically update the software. You have to go to their site and do an upgrade. Most programs nowadays automatically update when a new version comes out. Overall, it meets basic needs of tracking consignors and inventory but for my personal business, it lacks many things I would like to see in consignment shop software that was so expensive.

Response from Visual Horizons Software of Visual Horizons Software

Replied July 2018

Thank you for your feedback Kim. You can easily change the split percentage for each consignor as well as individual inventory. We do not recommend networking multiple locations, as it can result in a slow response time. Instead you can use a remote desktop software to view the other stores. You can also setup the software to automatically send you a text or email alert with the sales numbers every day, that way you can see your sales for each location without physically being there. Support is free for the first year and OPTIONAL to renew thereafter. There is not an ongoing software fee and our support fees help to pay our amazing support team and continuously improve our software. Again, it's OPTIONAL to renew. ConsignPro handles the different tax rates for NY and provides reports for each. The online store shopping cart IS through PayPal. You are not required to purchase the POS Hardware through us, if you find it cheaper elsewhere then you're welcome to purchase there.

December 2016

HeidiJo from BB Consign & Design LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Small Town Business with BIG Business Program & Support

As a first time owner of a business and my first retail store to open, I would recommend ConsignPro as the program to use. I shopped consignment for years. As I went in and out of places, I would ask about the program they used. ConsignPro was mentioned over and over again. After much research in the industry and creating my business plan, I know ConsignPro would be my choice. I have been a customer since Nov 2013 and have been extremely happy. I lease the program. As a mom/pop style shop and NOT an expert in the IT area, I leave that up to the experts, ConsignPro. This has been a huge help. Everyone is always so helpful and over the years, I feel like I know them personally! I have worked with multiple reps. Always a pleasure to talk to and easy to do business. I have an extensive business and marketing background. As I learned the program, the reports and data that I can pull to find trends, produce marketing to clients, track client behaviors, the rewards program and so much more, is EXTREMELY helpful in running our business. Thank you ConsignPro TEAM!

Pros

Easy to use and learn, the reporting is tremendously helpful to gain information on seasonal trends, YOY trends, marketing, client & consignor behaviors and trends, friendly & helpful staff

Cons

I wish there was a way to do direct email on each of the trends - example: Email just my clients/consignors that have a birthday this month vs extract and manually process. Extract data for clients with over a certain dollar spend and email them directly through ConsignPro vs extract and send. Extract data such as so many visits and email them a coupon directly through ConsignPro (with a coupon creation ability in the program). These are things I would like to be able to do inside the program and not have to extract and move to a separate program to perform.

Response from Visual Horizons Software of Visual Horizons Software

Replied July 2018

Thank you for the feedback Heidi. Luckily there is a way you can email and text your consignors and customers directly from ConsignPro. You can even send targeted emails to your customers or consignors with a specific birth month. We also have a Customer Rewards Program that will provide a discount for your customer once they spend x amount of dollars (specified by you). If you are interested in creating a coupon for your customers then our integrated Comeback Buks feature sounds like the perfect fit! Comeback Buks are designed as a marketing tool built into ConsignPro to encourage repeat business. When used in conjunction with our receipt printers, a special coupon will print on the bottom of the customer sales receipt. The coupon will be for an amount based on the amount of their ┬┐current┬┐ purchase or a flat dollar amount. An expiration date can also be added to the coupon. If you have any questions or would like assistance with any of these features please give support a quick call.

December 2016

Maggie from The Artists Gallery

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

December 2016

square peg in round hole--almost fits for us

We are a cooperative with many contributing sellers, but also with 40+ volunteers who work shifts at the cash register. Consignpro is meeting our bookkeeping needs, and helping to streamline things on the in-house side, but it's very difficult for our volunteers to use for making sales. It has slowed down the customer transaction, unfortunately. It's fine for the handful of us who have gotten familiar with all the features, but it's not very intuitive for those who only use it once a month. For example, it appears that a patchwork of changes have been made as users have given feedback, but they've been "added on" instead of being worked into the fabric of the program. As a result, the menu button is not always located in the same place or it's not always clear how to get back to the menu. It's one set of steps if you are on the inventory look up page, but a different set of steps if you are on the invoice look up page. Sometimes the location of buttons, such as on the customer info page--that the find button is on the bottom left. Seems that you would type a few letters of the last name then the button would be right next to it. If someone from CP wants me to go into more detail, I'll document these things. It shouldn't be a deal-breaker for someone who runs a traditional consignment store, esp. if there are only a handful of employees/salespeople. For a cooperative with many volunteers using the program, the complication of it is problematic. It has improved life for the bookkeeper but made things more stressful for all our sales volunteers. On the other hand, Major Kudos regarding support! Everyone is always amazingly helpful and responsive. I always get a quick response that answers all of my questions.

Pros

Great product for a traditional consignment store with a small, dedicated work force.

Cons

It's not very intuitive. Things often don't make sense, either where buttons are located or how to find information that I need.

December 2016

joanna from savvy chic consignment boutique

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

ConsignPro Review 2016

I could not ask for a better system of keeping my business information up to date! Every aspect of my consignment business is documented easily and quickly with ConsignPro. Customers appreciate the ease of finding merchandise information on the color tags, which hold comprehensive data. It is easy to locate store merchandise with ConsignPro, whether it is to pull items for return/donation or to find a specific item for a customer searching for it. The end of day reports are invaluable, as are the end of year reports. The staff is incredibly knowledgeable on every single little detail of the ConsignPro program. It amazes me every time I have to call for support! (Allyson I love you!) I would encourage anyone who uses this wonderful program to take advantage of the ConsignPro cruises and/or resort conferences. I have attended 2 so far and have walked away with so many new tips and a better understanding of everything the system can do to help my consignment business. There is none better!!!

Pros

ease of tagging items
being able to offer consignors a way to track their items
makes payout easy
variety of reports that are available

Cons

nothing comes to mind

December 2016

Duff from Good Buy Girls

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Co-Owner Good Buy Girls Resale

Running a consignment shop, most of the people we hired were not very familiar or comfortable overall with computers or programs. However, my background is in IT project management. ConsignPro is perfect for us! It has all the functionality we need to run our business, so it's very powerful. However, the simplicity of use was what really impressed me. That's the secret. Creating a powerful application isn't the hard part, in my opinion, creating an application that virtually anyone can use to harness that power is where ConsignPro shines. It's extremely easy for our employees to use and understand, but yet does everything we'd need (and much more I'm sure we don't utilize). The other thing that surprised me about ConsignPro is how much they do for support. I've had communication and conversations directly with Brian Wilson (owner/creator) as well as many of the other knowledgeable support folks (who are all great by the way). Where can you get that type of support, where you are speaking with the software creator, with other companies? I'm sure as they continue to grow that won't always be the case, but that type of customer support is what great companies are built on. I'd highly recommend using ConsignPro in your resale/consignment shop.

Pros

Powerful but very very easy to use. Competitively priced. Great Value. Great support.

Cons

I can't think of anything.

December 2016

Marcy from Lily Kat's Consignment Boutique

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

December 2016

Looking Forward to What's Next

I switched to ConsignPro in June 2014 although the majority of my peers use other options. I have been very pleased & have had few issues. I do have lots of ideas for improvements & new features for day to day operations that will make life out here that much better. I understand there is a could based version coming & stuck with ConsignPro because of this rather than switching. I am looking forward to this change & all improvements that will go along with it. Brian & his entire team are very responsive & helpful.

Pros

It's fast & accurate. Making sales is quick & easy. MyResaleWeb has been extremely helpful. Online database backups & remote entry options are great additions too.

Cons

Reports are not always easy to use (specifically financial reports). Wish they were more customizable.

June 2011

Manya from Manya Vee Selects


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

June 2011

I have a gallery selling handmade in America items, by artists in small studios. For the first few years, we were entirely consignment. A tip from a similar shop about ConsignPro led us to purchase that software about 10 years ago, shortly after opening our shop. Until then, we did all receipts and calculating by hand, which of course, led to a number of mistakes. We wanted software that would: a) track inventory b) make it easy to keep one artist's inventory list clean and easy to find c) make month-end commission check writing easy d) be easily updated, allowing for easy returns and easy input of new work e) have some mechanism for customer tracking f) be easy to train staff to use g) make it easy to track daily, weekly, monthly, annual sales numbers The implementation was about as easy as it can get. We purchased the software, the receipt printer, and a cash drawer. I'm not too bad with computer installations, but don't do it often enough to be anything like an expert. I found it very easy to install everything, and get all those pieces to work with each other. Over the years, when problems have come up, the support staff have been very quick with help and response. The annual service plan is absolutely worth it. We would've been lost without it several times over the years. And they've never made me feel stupid, either. I value that. The ConsignPro system was also easy to expand, as I moved beyond only selling works on consignment. The system makes it easy for me to determine the number that relates to the seller and the item. I created a system in which consigned artists all have a 100 number assigned to each individual. An additional three numbers relate to the specific item that artist made. The commission amount is automatically calculated. With purchased items, I assign a 500 number to each artist, plus the specific three-digit number relating to the specific item. These are marked at a 100% commission rate so I can correctly track those sales. Easy as pie! I can also track customer purchasing, but only in amounts. I figured out a way to track each customer's purchases with a given calendar year by adding the last two digits of that year to the customer's last name. Without doing that, it can only calculate the total, accumulated sales of a customer. This new method helps me offer customer rewards more effectively. This is the only element of the software that I wish had improvement, but I like the other aspects so much that I continue to use it.

September 2017

Julie from Jamies Exclusively Plus

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Excellent tool for your business, could not run my shop without this prouduct,

I really cannot run my business without this. It keeps everything in its place and organized. I do not have one negative thing to say about consign pro. I love, love, love this software. I have seen others and this is in my opinion the best and easiest out there. Some folks are not computer savvy, well you don't have to be to it really easy to use. They will walk you thru anything you do not understand.

Pros

The Software is very user friendly. Even a child can use this product. When I say a child can use this I don't mean that it is not a powerful tool for your business. It keeps track of all my consigners, we have over 4 thousand active consigners. Without this tool this would be a lot of paperwork to keep track of. The best tool we own this is defiantly the hub of our shop. The support Is super fast, I have talked with on the customer rep whenever I have a problem, which is not often most problems are due to a storm or just human error. They are always available on the spot to get me up and running.

December 2016

Sarah from Bearing Song and Gifts LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality