About Cybex Enterprise Retail Suite

Founded in 1986, the retail software suite from Cybex includes point of sale, inventory management, distribution and replenishment, warehouse management, CRM, and e-commerce.

The Cybex Enterprise Retail Suite focuses on information accessibility. This system allows users to manually and automatically input data, organize it as their business sees fit, and access this information from one central location. This software is ideal for mid-sized and enterprise level retail operations that are managed from one main headquarters location.

Users that wish to integrate web sales can do so with Cybex’s e-commerce integration. Cybex currently offers its Enterprise Retail Suite as an on-premise solution. The system is built on Microsoft .Net technology and...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

13 Reviews of Cybex Enterprise Retail Suite

Average User Ratings

Overall

4.77 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

May 2019

Nissanka from M C Medisoft

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Great TOOL for retail management

The system runs perfectly to the joy of management, employees and customers. Customer support is excellent. Would highly recommend.

Pros

Cybex enterprise retail suite is a praise worthy system. Its so perfectly designed and is zero faulty. All features expected of a retail POS is incorporated which makes running the store even without regular supervision. Having a feature rich system helps in providing a superior service for customers and grow customer loyalty. Its easy to operate, least breakdowns or none, secure, and provide valuable analytics for management to implement strategic decisions. Customer support is excellent.

Cons

haven’t had any bad experiences since purchase. Would be happy if the cost can be reduced.

February 2017

Carson from Cudmore Group Inc

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

As Good As It Gets

We have been with Cybex for 13 years now. There are so many aspects that we really like. First off, the ease of use at the POS is very important. Training of staff takes mere minutes, everything works perfectly, so mistakes are almost nonexistent. When it comes to supporting, you are answered right away by someone who will handle whatever issue you have right then and there. No endlessly pushing buttons, no speaking to someone from another country, you get an experienced tech who knows what they are doing. It's a huge benefit, I can't stress that enough. We also appreciate the custom reporting functions. The system is reporting happy as it is, you can analyze so many things from so many areas, but if there's something specific you need, they build it for you. Stock integration is also fantastic. The system tells us what to replenish our stores with, tells us what stock to order from which company. Cybex has turned us into inventory experts without even trying. Integration into accounting is seamless and works perfectly. From my perspective, everyone in our organization loves Cybex, from the ownership on down to accounting, at the store level, at the warehouse level, we are as glad we chose Cybex now, as we first did 13 years ago.

Pros

Ease of use, accounting integration, custom reporting, being such a powerful system at such a great price point, and the best support you could ever ask for.

Cons

Assigned representative doesn't live in my hometown, so I can thank him personally.

January 2017

Eric from Daffodil Ent Inc

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Cybex rocks!

We've been with Cybex since 2007 and love the ease of their POS, the wonderful support staff, and how easy it is to customize their reports.

Pros

Ease of use

Cons

Markdowns don't always make it to the POS

January 2017

Andrea from Cudmore Group

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

CYBEX REVIEW- A GREAT SYSTEM

I have been dealing with Cybex for 10 years plus and I feel that they provide excellent customer service any time that I have contacted them. The staff that I have dealt with are always professional and there for me to fix the problem for me anytime that I have contacted them. The support staff is easy to reach and very knowledgeable about their products and services, they respond to my emails or fix the problem quickly notifying me when resolved. I find the Cybex system easy to use with very little problems, I find the system fast, reliable and they are always updating and improving their software so that they can provide us with the best customer service and software that we need. The POS system is easy to use and allows us to train new staff quickly and efficiently with minimal assistance. I find it very User Friendly. In general, with our company having numerous locations, Cybex has been always there to help us with any problem or to have new locations up and running fast. I would highly recommend this system!

Pros

Very reliable, easy to use system with friendly and excellent customer support.

March 2017

Chris from Coastal Culture Inc.

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

Great Solutions for Retail Chains

The thing I like about Cybex is their responsiveness to your issues, whether it is a support issue or needing a software solution for your business challenge. They are ready and willing to work with you on a timely basis and they get it done! Also, being able to access the President when real problems arise is a great thing.

Pros

Functionality, ease of use and the improvements over time.

Cons

Sometimes POS is not as stable as we would like.