RockSolid MAX Software

3.59 / 5 (27)

Our advisors have recommended this product 6 times in the last 30 days

About RockSolid MAX

RockSolid MAX is a cloud-based point of sale solution for small to midsize hardware and lumber businesses. RockSolid MAX helps users manage point of sale, inventory management, purchasing and receiving, electronic data interchange, reporting and more.

RockSolid MAX customers span industries such as hardware stores, paint and decorating stores, lumberyards, garden centers and farm supplies businesses. RockSolid MAX offers a suite of solutions to help businesses manage point of sale, inventory, accounting, receivables, purchasing, reporting and more.

Users can email invoices directly to customers or the inventory bar code scanner. A catalog of standard reports lets retailers pull business data and customer information as needed. Modules for rental manag...


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Supported Operating System(s):

Windows 7, Windows 8, Windows 10

26 Reviews of RockSolid MAX

Average User Ratings

Overall

3.59 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(12)

12

4 stars

(6)

6

3 stars

(2)

2

2 stars

(0)

0

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 26 results

September 2019

Misty from Lumber Direct

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

This is a powerful program with features we need to adapt too

Easier training for new employees. Non inventory items are easier to track without adding or deleting from current inventory. We were the first to use the Repeat Rewards with Rockmaxx and it was great to work with the support team. All customer service has been great with our ups and downs. To realize we have come so far in 6 months is unbelievable. All sales and customer service reps have followed up with our issues. We have felt like they are one of us when a new issue arrives. I feel we have a lot more to learn with this program due to it's size. A few employees have gone back to the training videos to dig in deeper. As with all programs the more you want to learn the easier it is to use

Pros

Look up features are very user friendly if unsure of the correct name for item you can search with minimum effort Easy use for non tech employees. Can remote in to system off site. Price point. Automatic updates with the cloud based system. No more scheduling these Automatic backup no expensive server and IT to ensure this is completed.

Cons

These cons are base on using Rock Solid for 13 years. Task takes multiple windows to complete verse all on one window. Report program had to purchase another program to receive all reports Time clock not within another program needed for employees More steps and windows to complete an easy inventory fix. No hand held device to scan and print labels as with Rocksolid

August 2017

Sharon from Watkins Glen Supply, Inc.

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

August 2017

Easy to learn

I think all in all, they have a great software program for our hardware store. It fits us well without breaking the bank.

Pros

I am fortunate that I get to use both sides of the system. The POS and Roman. Both sides are easy to navigate. The inventory control is fabulous! Especially helpful when you are trying to do your weekly order. You scan something with the handheld and your inventory number for that item is right in front of you. You can do this quickly and make any corrections if necessary right then and there. It saves you time. In Roman, the ease of printing and or emailing monthly statements is wonderful! Easy program to keep track of our customer accounts. Also like the availability of useful reports to keep track of your business.

Cons

I wish at times it was quicker to get in touch with someone regarding an issue. Sometimes, you would like an answer right away to free yourself up to move on to the next thing. But, all in all, I DO LIKE the system! There isn't a perfect system out there, they all have their quirks now and again. If someone is turned off by these little bumps in the road here and there, then they are NOT being realistic. When you do get in touch with someone, they know what they are doing and take care of your issue completely! They get the job done and correctly! No complaints with their expertise, that's for sure.

December 2019

Velva from Harper Hardware LLC

Company Size: 2-10 employees

Industry: Building Materials

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

Rocksolid max

Pros

its more suitable for hardware and lumber stores

Cons

can't be used if the server is not working or down

January 2020

Daniel from Stockham Lumber Co.

Company Size: 11-50 employees

Industry: Building Materials

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

January 2020

Review

Overall, it has been a sound investment in the efficiency of our company

Pros

The cloud based format, integration with Orgill, fairly simple learning process

Cons

Online help is difficult to search/navigate, responses from tech support is very slow (they have a solution, it just takes a while to get it

August 2017

Angel from Ace Hardware NY

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

August 2017

Ok POS Sytem.

Just feels like they want t get as much money out of the customer as they can with added features that cost extra, which are part of most POS Systems basic package.

Pros

RockSolid is a reliable software with very few glitches. Uptime is high. Easy to learn and operate.

Cons

Important features needed for margins not available. Can not enter more than one product at a time. Does not have a tool to import items.