RockSolid MAX Software

3.57 / 5 (21)

Our advisors have recommended this product 5 times in the last 30 days

About RockSolid MAX


RockSolid MAX is a cloud-based point of sale solution for small to midsize hardware and lumber businesses. RockSolid MAX helps users manage point of sale, inventory management, purchasing and receiving, electronic data interchange, reporting and more.

RockSolid MAX customers span industries such as hardware stores, paint and decorating stores, lumberyards, garden centers and farm supplies businesses. RockSolid MAX offers a suite of solutions to help businesses manage point of sale, inventory, accounting, receivables, purchasing, reporting and more.

Users can email invoices directly to customers or the inventory bar code scanner. A catalog of standard reports lets retailers pull business data and customer information as needed. Modules for rental management, multiple locations and an inventory kiosk can be added to help employees locate items for customers to serve themselves.  

Mobility options allow access to the software on mobile devices. As a cloud-based solution, software updates and maintenance is managed remotely by ECi.



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Supported Operating System(s):

Windows 7, Windows 8, Windows 10

21 Reviews of RockSolid MAX

Average User Ratings

Overall

3.57 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(8)

4 stars

(6)

3 stars

(2)

2 stars

(0)

1 stars

(5)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 21 reviews

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August 2017

Sharon from Watkins Glen Supply, Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

August 2017

Easy to learn

I think all in all, they have a great software program for our hardware store. It fits us well without breaking the bank.

Pros

I am fortunate that I get to use both sides of the system. The POS and Roman. Both sides are easy to navigate. The inventory control is fabulous! Especially helpful when you are trying to do your weekly order. You scan something with the handheld and your inventory number for that item is right in front of you. You can do this quickly and make any corrections if necessary right then and there. It saves you time. In Roman, the ease of printing and or emailing monthly statements is wonderful! Easy program to keep track of our customer accounts. Also like the availability of useful reports to keep track of your business.

Cons

I wish at times it was quicker to get in touch with someone regarding an issue. Sometimes, you would like an answer right away to free yourself up to move on to the next thing. But, all in all, I DO LIKE the system! There isn't a perfect system out there, they all have their quirks now and again. If someone is turned off by these little bumps in the road here and there, then they are NOT being realistic.
When you do get in touch with someone, they know what they are doing and take care of your issue completely! They get the job done and correctly! No complaints with their expertise, that's for sure.

July 2017

Jay from Feinsod True Value Hardware

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2017

We have the system for over 15 years. We operated 3 hardware stores on a multi-store platform. We are now operate 1 store with 9 employees.

The Rock Solid system in our True Value hardware store allows my wife and I to travel and still have the controls necessary to conduct our business , even remotely.

Pros

The system is efficient. We handle about 250 customers per day with 2 point-of-sale units and 2 extra terminals on the sales floor and 2 in the office. We process 80% of our sales on credit cards with the new Cayan system which also is very efficient. We have house charge accounts who receive emailed invoices and statements. The reports are plentiful and the support from True Value is experienced and thorough. We utilize the employee time clock and all our employees find the system easy to operate and with our cable internet provider, quick.

Cons

I am happy to say that I cannot think of any "cons". The original system was developed by a computer person for a hardware store owner. The 2 guys then formed Rock Solid and further advanced the POS structure to make it available to retail hardware, garden centers and rental facilities in our industry.

Please feel free to call me for any further information. Jay Feinsod 914-447-5935

April 2019

CR from IMOC Building Supplies

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2019

IMOC Building Supplies

Pros

It is very user friendly, and also easy to learn to use. The support/training team goes out of their way to make sure you know what you are doing and you are setup for success.

Cons

It is a little back on forth between pages/tabs to get the information you need, but it is not a big issue. Once you learn where to find what your looking for it is a breeze.

August 2017

Angel from Ace Hardware NY

Company Size: 11-50 employees

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

August 2017

Ok POS Sytem.

Just feels like they want t get as much money out of the customer as they can with added features that cost extra, which are part of most POS Systems basic package.

Pros

RockSolid is a reliable software with very few glitches. Uptime is high. Easy to learn and operate.

Cons

Important features needed for margins not available. Can not enter more than one product at a time. Does not have a tool to import items.

July 2017

Peter from Zoller Hardware

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2017

Satisfied Long Term User of Rock Solid

Be confident in the software and the customer service/follow up. As a user i have never felt isolated. There is a strong desire within ECI to get feedback from the users and incorporate individual needs into the software where possible to the benefit of the users.

Pros

Its easy and logical to use and teach to new staff members. Down time is effectively zero and when issues have arisen customer support has been superb. Essentially we can forget about the system and concentrate on our customers. The system is flexible to my business and even has the ability to structure reports for my individual needs.

Cons

Its nice to say that its hard to think of a negative. If there is a down side to the system i have yet to find it!

April 2019

Brian from Innovations of Home LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2019

POS roulette

As a new business our old systems (Palidin/RMS) could not full support our business. We do a lot of custom special orders, on top of 22,000 items in stock and RockSolid Max efficiently monitors it all. With a very minor learning curve, RockSolid Max has met our standard in what we expect from a POS system.

Pros

This software is state-of-the-art, and has a lot of perks as well as checks and balances. We have had 4 other POS systems that did not support our business model and were not customizable. Rocksolid Max met our unique needs very well. The customer support is great. If or when I needs something there is a live agent, who speaks clearly and intelligently to address me and my issue(s).

Cons

The navigation takes a little bit of time to learn, but makes sense after a few weeks of usage. The bill pay, and applying orders to accounts or payments is a bit of a workload- but follows the check nd balances system, making it cumbersome, but manageable.

March 2014

Susan from Tonnies Hardware & Rental


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

March 2014

Save money! Save time! Buy RockSolid!

Pros

RockSolid is the easiest system to learn and use while saving tons of money on support - real support! The system saves us so much time that we now can do a better job of servicing our customers!

Not only are we saving money on the support, we are saving money on supplies and time! We can do our jobs so much faster now. Ordering; receiving; accounts receivable; end of day, month, and year reports; and just day-to-day operations are so much faster and more efficient! Instead of getting piles of paper that I never used to look at, I get concise, meaningful reports that I need in order to run my business. If I need more, there are tons of reports I can run at any time! I love being a part of the RockSolid family! They actually appreciate my business and friendship! I know I appreciate them!

Cons

I really have nothing that I don't like about this system or vendor!

January 2019

Terry from Pioneer Supply Company

Company Size: 2-10 employees

Review Source


Ease-of-use

2.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

January 2019

Almost 2 years in and not totally convinced yet

We are committed to Rocksolid Max but the learning curve has been extremely steep

Pros

The actual point of sale function works awesome! The options and functionality available are a huge step above our old software.

Cons

The inability to reverse mistakes. The integration with our accounting software has been brutal. Availability of training for the software seems to be lacking.

December 2018

Megan from Hepler’s Town & Country

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

December 2018

Necessary upgrade

Good Product overall

Pros

Helped convert us from push-button registers to point of sale, and digitized our Accounts Receivable.

Cons

Not user friendly for longtime staff. (Typing-intensive and database management heavy, neither of which is intuitive in our 75+ year old store.) Presents continual staff mgmt and training needs.

December 2018

Greg from Loa Builders Supply

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2018

We enjoy working with Rocksolid Max

The people behind it are great to work with.

Pros

The process of quoting, then converting the quote to an order (both customer order, and PO), and then finalizing it with a sell is easy and efficient.

Cons

The reports for inventory and receivables, there are not very many options, and you can't customize them.

April 2019

Deb from Meyers Supply Co., Inc

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2019

Wonderful product

Our experience has been wonderful. No problems to speak of.

Pros

The ease of using the product. The folder tabs that you can have show on any screen that you are working in.

Cons

Reports...I wish you didn't have to purchase an outside report maker in order to do specific reports that you want.

September 2017