About GlossGenius

GlossGenius is a cloud-based retail management solution that is designed for beauty professionals. Key features include appointment booking, calendar integration, reporting, analytics and payment processing.

GlossGenius allows customers to schedule online appointments using an integrated calendar. It also allows clients to provide their location details when booking an appointment. Once the appointment is scheduled, the customer receives an automatic notification with details such as important contact information and exact time and date of the appointment.

The reports and analytics feature helps salon managers to generate various types of reports such as purchase reports, appointment reports, earnings and sales tax reports. The solution also maintains...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

9 Reviews of GlossGenius

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(1)

1

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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April 2018

Anonymous

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

Intuitive, easy to use, easy to set up and does everything I need as a solo esthetician.

Pros

Ease of use and that it is optimized for mobile. No need for a tablet or computer to finish your sale!

Cons

Could use a couple little upgrades; the booking site you get could be optimized for SEO or a little more customizable (add pages/photos/bios), and it would be nice if it prevented you from double booking yourself.

January 2020

Heidy from GBH

Verified Reviewer

Company Size: 1 employee

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2020

Great Software, brilliant marketing

I love it so far.

Pros

I love love love how easy it is to use. Plus how easy it is to send emails and texts to your clients. I love that there is a pop up to rebook clients at the end of the service. No software is perfect and I think fhere are some features that could be added (like more than one employee or location and maybe website integration) but for the solo practioner it is amazing. Might be my favorite I have used so far b. Have to give it a little more time though. The customer service is top notch!!!!!! And I love that they send links for reviews after service and it is sooooo easy to share them for social media. And it is cute! No other booking companies have better looks. User friendliness is 5 stars

Cons

Can't add more than one location/provider. Would like packages option

March 2020

Haliann from Glam By Halez

Verified Reviewer

Company Size: 2-10 employees

Industry: Cosmetics

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

March 2020

easy to use

they were great untill i needed something to use for more stylists

Pros

i like how easy it is to use and how easy it is for clients to use

Cons

i dont like that only one person can be added to it and not multiple

January 2019

Genice from The Massage Boutique

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

January 2019

Gloss Genius

Gloss Genius needs to work out the bugs that causes appointments to not update properly

Pros

Gloss Genius was Easy to setup login information.

Cons

When an appointment is upcharged during service , the amount due is reverted back to the original booking causing the business to lose money. The updated service and pricing does not save.

March 2020

Victoria from Tori Prince Beauty

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2020

The Beauty Pro's Choice

Pros

The multiple features, education, and ease of usage.

Cons

Doesn't offer an Add-On feature during scheduling and doesn't have a full desktop option.

July 2018

Joanna from BeesKnees

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Best out there (as of 2018)

Texts, emails, b-day coupons.

Pros

So much goodness: it's an app-based scheduler. AMAZING customer service, whiteglove service where they import all your info. You can text notes about the service which will be texted back to you before the next time the client comes in. Payment processing WITHOUT the need for a swiper. Unlimited emailing. 100 texts for text-based marketing a month (can add-on more)

Cons

Not geared to massage therapists per-se but it's workable. Not as customizable as it could be (I can't change the text confirmation wording, i wish there were a better way to set up the service menue).

October 2019

Michael from M Studio

Verified Reviewer

Company Size: 1 employee

Industry: Retail

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Pretty much everything you need at your finger tips!

From the beginning the whole transition was very easy and costumer service was EXCELLENT!!! Again the "white gloves" team is great! and the look is very stylish definitely makes you look good!

Pros

Easy to set up the "white gloves" team did all the hard work transfering all my clients info, including notes, formulas!

Cons

My only concern was when you use a desktop as POS just won't work but not a deal breaker.

October 2019

Ellaina from Art Of Nails & Hair 2

Verified Reviewer

Company Size: 1 employee

Industry: Consumer Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

October 2019

Awesome product for small business

Pros

It looks awesome and very convenient to use for the beauty industry.

Cons

I could not get the app to work to set up my account. But customer service was awesome.

April 2020

Chantelle from The Wax Nest

Verified Reviewer

Company Size: 1 employee

Industry: Consumer Services

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

April 2020

Great App

Great experience was just looking for more options.

Pros

It's very user friendly and the booking and web set are great.

Cons

Not enough options for a growing business.