About Instore

Instore is a point of sale (POS) solution for small to midsize restaurants and retailers. It offers features such as customer rewards, gift cards, promotions, online ordering, labor and inventory management and business insights. Instore’s real-time performance reports can be viewed on any device and exported to QuickBooks or other accounting solutions.

Instore integrates with the Chowly online ordering solution and multiple credit card processors. The solution can be run on multiple iPads simultaneously, and users can purchase optional hardware that includes receipt printers, tablet stands and cash drawers via Instore’s website.

Instore allows the user to split checks, hold orders, add tips at time of sale or later, create custom gift car...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

37 Reviews of Instore

Average User Ratings

Overall

3.88 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(16)

16

3 stars

(8)

8

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 37 results

October 2018

DUSTIN from T&H Cigar Bar, LLC

Company Size: 2-10 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

Excellent POS for Bar Based Businesses

For the money, its hard to beat Instore as a great POS system for our cigar bar.

Pros

The user interface of Instore is very simple to use. The way it presents categories and then items in those categories allows for fast input of orders for customers. The recently added Tab feature allows us to store credit card numbers without having to hold customers cards for tabs they want to run. The ability to add employee payroll cost, as well as COGS allows you to quickly see what your true profit for the day was after each shift closing.

Cons

The reporting system isn't as robust as I'd like, however the basic reporting does provide you with access to most items. I'd like to see more details around breakdown of sales per hour and day, etc.

September 2018

Lizzie from DC Brau Brewing

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

September 2018

My experience with Instore is overall favorable, but not without some frustrations

THANKS FOR ADDING TABS!!!!!

Pros

I like that usually when I call for assistance, I get a response within an hour. I also appreciate the ease of adjusting items through the back end of things. The ability to control tax on each item has also been vital to being able to use the system for my business.

Cons

The system isn't as intuitive as it could be. I'd also like to see more specifics in terms of back end reporting.

September 2018

Alex from Kavarna

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

September 2018

It's been a journey

Nice folks. If not for the fact that we're tied in to the gift cards that we've sold, we would probably experiment with different POS options. We're not convinced that other apps are better, we suspect that they all have pluses and minuses. But it would be nice to have the freedom to explore a bit more.

Pros

Generally speaking, it does what we need it to do in a way that makes sense. We often go months without thinking about it or worrying about it. The team at Instore genuinely cares, and while they don't listen to all of our feedback, we can see that our feedback has led to improvement.

Cons

I don't think the back end is robust enough. Sometimes it's impossible to download reports because the server times out before it processes and packages the reports. We've never felt that the "end of day" functionality made much sense. We'd like more flexibility with how it interacts with individual staff members. Sometimes changes are made without us being informed that don't feel like improvements. It would be nice if there were more flexibility in settings about how the app is set up.

September 2018

Todd from Restaurants

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

Easy, Intuitive - iPad Based POS Application for Restaurants and Retail

The folks behind this software know what they do well and understand their limitations. They do not "over sell" and provide great support.

Pros

Very Easy to Learn! Great Reporting! Great Customer Service! They have a nice size install base with "real world reference cases".

Cons

Not ready for Multi-Unit use quite yet but close. Would like to see a Kitchen Video Display solution for restaurants.

September 2018

Laura from Cuppa Java

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

Great POS program

At times when updates have occurred some information has been lost or repositioned

Pros

Its'simicity yet able to handle just about everything. Easy to make adjustments when necessary and communication with tech support is fast!

Cons

The lack of control we have over the rewards program, points, etc. I want to be able to handle customer issues immediately