About Lightspeed POS

Crafted specifically for the hospitality industry and perfect for cafes, restaurants, bars, and any other hospitality business imaginable. Lightspeed Kounta POS is the point of sale that is easy to use, simple to manage and powerfully efficient.

New staff can familiarise themselves with Lightspeed's layout in minutes, whilst the savviest of operators can charge ahead with detailed reports, powerful service features, and seamless inventory management.

Access detailed reports from anywhere that help you understand how your business is performing with actionable insights on the menu and staff performance, peak periods and much more so you can spot opportunities to boost efficiencies and grow your business.


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Supported Operating System(s):

Web browser (OS agnostic)

107 Reviews of Lightspeed POS

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(66)

66

4 stars

(32)

32

3 stars

(2)

2

2 stars

(2)

2

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 107 results

January 2018

Richard

Verified Reviewer

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Great Product

Pros

Being a Hospitality professional for 20 years I have dealt with numerous POS systems. Kounta is relatively straight forward and has the functionality and flexibility to run your business with ease. The support offered by Kounta day and night has been at an exceptional standard. The understanding and support during setup, implementation and to now has been a suprise in this all to modern world. This holistic approach will keep Kounta ahead of the pack for quite some time.

Cons

Some of the language with respect to Hospitality is not not necessarily how we refer to how things are done in my experience however it is only a minor issue.

March 2021

SHELLEY from GRAPENUTS WINE

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

March 2021

Makes Perfect Sense!

We have been using Lightspeed for 2+ years now and absolutely love it! We are able to utilize many of their components to assist us not only in the basics (inventory, sales) but analytics and E-Comm. LS staff are very knowledgeable, friendly and quick to respond to our needs.

Pros

We are able to customize according to our needs. We utilize many of the components and are constantly learning.

Cons

Sometimes we have recommendations and submit them.

Reasons for Choosing Lightspeed POS

We chose LS for their willingness to assist us in determining if they were a good fit, their service and their price point.

Reasons for Switching to Lightspeed POS

Our program was old and not very useful to us anymore. We had grown exponentially.

June 2017

Jimmy from The Butcher Statioon

Company Size: 2-10 employees

Industry: Restaurants

Time Used: Less than 2 years


Ease-of-use

1.0

Value for money

1.0

Customer support

3.0

Functionality

1.0

June 2017

Horrendous POS System.

DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!

Pros

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Cons

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

March 2017

Evan from Round Bird

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

3.0

Functionality

4.0

March 2017

Highly adaptable and intuitive POS

Kounta as a POS system has been able to grow with us, providing flexibility and ease of use that is a massive relief when you have the pressures of an expanding business to contend with. The ability to simply add or subtract registers, combined with the functionality of a internet based system makes change relatively pain free. Wireless waiter stations, Albert pay terminals, Bluetooth printers (which I don't have but am excited about and will probably get), its all so easy to use. Why pay thousands of dollars in cabling, installation costs and labour in setting up your system? Good question - i'm not sure! Just research what you want - call Kounta, put it in and download the software... add your products, tailor it the way you want, and go for it!

Pros

Ease of alteration and basic use for staff

Cons

The back end of product input is a little cumbersome - a simply category/sub-category/sub-sub category system works best. Sometimes this is represented by Department/category/sub-category either way, it is far more flexible for product input, button organisation and more granular for reporting.

February 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

February 2020

Not worthed as the expensive price

I know amount that i calculate manual in every type of payment are balance or not because kounta showing it amount minus or over, so we can double check before we accept to close cashier or shift.

Pros

Display of the pos is look modern and kounta can create recipen and inventory and back office. Pso system complet with back office.

Cons

Actually they have good features in back office for reporting. But not as good as inventory system by itself. First, POS system not completly all transaction is automaticly show in the report when want to do closing cashier (shift), like we need to do manual calculated some other transaction except cash like card and gofood payment as i used to. Because you have to submit all your type of payment on closing time then you will get report that will show your manual calculted are balance or not, split bill need to do by amount not by item, mostly apps that i was using were by item. Second, we need to buy with additional charge to get more features that we can see more details report (like insight and purchase) and that is expensive. If you dont buy, you will not get clear report as you need for analyzing restaurant performance. Third, menu item that you sell and item only you use for recipe are the same product list. Fourth, service charge and tax calculations are confusing to get the right amount. Every report that you want to dowbload as csv as not that correct way as csv.

Reasons for Choosing Lightspeed POS

I want to try how the kounya itd work and if kounta works well, i will implement to other outlet that i have.