Microsoft Dynamics Retail Management System Software


Retail business activities can be successfully automated with Microsoft Dynamics Retail Management System (RMS). Originally QuickSell 2000, the MS RMS system allows for effortless checkout with its point of sale application, successful marketing initiatives with customer relationship management (CRM), and stock level control with inventory management.

Microsoft POS software is best for small to medium-sized retail businesses. The system is customized for most specialty retailers, but not strongly for service and hospitality specialties. Examples of strong specialties include apparel stores, gift stores, furniture stores, office supply stores and bookstores.

RMS is offered in two different packages. Store Operations is customized for individual retail stores, and Headquarters is best for retailers that operate multiple stores and want to analyze data from one headquarter location.

“Store Operations” includes POS, CRM, inventory control, and employee management applications. If users are more focused on reporting and performance analytics, “Headquarters” can access data from all other users.

Microsoft Retail Management Software can be run by users on Windows XP/2000, Windows Embedded for Point of Service, Windows Vista, or Windows Server 2003.



56 Reviews of Microsoft Retail Management System

Overall rating

4.13 / 5 stars

Filters:

Showing 1 - 20 of 56 reviews

October 2017

Elizabeth from Raffinata

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

5 of 5

October 2017

I have really enjoyed using MS Dynamics RMS POS but am sad to hear it is no longer supported

Pros

It is easy to use, tracks inventory and sales and pretty much everything I need it to do. It also has great reports.

Cons

It is no longer supported and so if the system ever permanently fails/crashes I am in trouble. I thought I had permanently lost it this past year, but thankfully we were able to get it up and going again on our own.

August 2018

Marie Kris from SAMC

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

Effective Microsoft Retail Management System

Pros

Easily manage the stock level of the items. As a small enterprises this software is very efficient and effective. Very convenience to small and medium enterprises.

Cons

As of now, the only problem that I see in this software is the price but this is very helpful to us.

August 2018

Laidine from TTPC

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great Tool

Pros

This software can be use for small and medium enterprises. It can easily manage the inventories of the business. I can save time using this tool.

Cons

Not good for large businesses but it can improve to use by everyone. Overall I can organize my inventories on time.

August 2018

Jomarie from URC

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Helpful and Easy to use

Pros

I like this product because it is very helpful in handling and monitoring of inventory. It is easy to set up. Overall this product is so nice and good.

Cons

So far, I can't see any cons about this product because it is very helpful to small and medium enterprises.

August 2018

Mary Grace from HPI

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Easy Managing System

Pros

I like this tool because I can easily manage the stock level of the inventory. Very efficient in handling inventories.

Cons

Good for small and medium enterprises only. But overall very helpful to us. They have a little issue on the features but still works good.

June 2018

gino from tfpg

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2018

dynamics retail

Pros

Features, functions and integration with ecommerce, banking, and qb financial increasing accuracy and reducing efforts in a secure manner

Cons

Dynamics retail rms is end of like, but is a very stable solution. With end of life new development has been halted.

September 2018

Mardy from NCDC

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Manageable Microsoft RMS

Pros

Using this tool I can easily manage and organized the stock level of my business. The features and functions is good and very user friendly.

Cons

A little bit pricey but very helpful for small and medium businesses. Good for reporting of inventory.

January 2015

sam from Evolution Motors


Ease-of-use

4 of 5

Customer support

2.5 of 5

Functionality

3.5 of 5

January 2015

MS retail system

Pros

I have been using Microsoft RMS for seven months. Overall, the product is really good. It is better because of the Microsoft partner that I use for support. The software is very flexible, if you know how to use it. Our partner has been able to tweek the software to meet almost every need. We use almost every possible feature. We have a website and ship internationally, four retail stores, open house accounts for customers, use gift cards and transfers from one store to another. We have had a few issues; however, our partner has helped us work out most of them so far and is still working on the few that we have. He has customized this to meet our needs. Out of the box, I don't think we would get the same results.

Cons

It's limited in what it can do. Basic functions are omitted, and if you want something fixed, most of the time they say that cannot be done because it is hard-coded. It crashes once in a while, and even after install, they still cannot get credit voucher to load a year later.

November 2011

Kyle from Natureally Healthy


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2011

Naturally Healthy is a new retail store in downtown Philadelphia. We specialize in everything all-natural & organic. Including cosmetics, skincare, shower & bath, aromatherapy, whole food vitamins & supplements, candles, and more. We were looking for a POS system with ease of use, efficient reporting, reliability, and the right price. Because we are a new store and didn't have the experience, time or money to make a bad choice...we needed help narrowing our choices and Software Advice made that happen. Software Advice couldn't have made shopping a POS any easier. Within days all of our choices were calling us to demo their product. After narrowing our search to a handful, a few conversations and demos helped us to decide on Microsoft Retail Management System (RMS). Implementation of Microsoft Dynamics RMS couldn't have been any easier! The software was installed on the hardware before arriving to the store. We plugged the cords and had a 3 hour walk-thru of the entire system and were up and running 3 weeks after purchasing. Training for new employees on Microsoft Dynamics RMS literally takes minutes before they are ringing a customer out. The reporting has been all that we expected. If we had to manufacture a complaint, it would be creating custom reporting isn't as easy as advertised. In conclusion, Microsoft Dynamics RMS is a winner and Software Advice is the right component before making such a big decision.

December 2018

Catherine from Davids Tea

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Love this POS Syste

over all this was the easiest POS system i have ever used in my retail career!

Pros

it is very easy to use, opening in the morning and closing at night everything is right there all in order of the buttons you press so its virtually impossible to not do it right.

Cons

the discount section is small and a bit confusing, i wish there would be a way to categorize it like all 5-50% off in one button and all GWP buttons , i think it would make it a bit easier to navigate during busy times

October 2018

Mazen from Saudi Naval Support Co.

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Its A Microsoft - Nothing to add

Great Software for a successful business

Pros

fully loaded of features covering all needs of small to large business, reliable and very stable its a pieces of Art

Cons

no observed cons, could be more used friendly by adding help popup window which will make control and handling much better

July 2018

Mary Love from JWS

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

July 2018

Nice software indeed!

Pros

As a medium-size business, this software really helps in terms of monitoring and scheduling purposes which is efficient in every way.

Cons

Having trouble when multiple tabs are open. Not sure if my PC or just the app is not intended for multi-tasking.

August 2018

Olivia Marie from Vishay

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

August 2018

Good for starters

Pros

As a newly entry with this kind of business, this software helps me a lot managing the business when it comes to the operations and some finished goods monitoring.

Cons

So far I don't see or encounter any issue/problem with this application or software and hope it will remain like this for the succeeding days and weeks.

August 2017

Jason from Kilgore's Medical Pharmacy

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

2 of 5

August 2017

Only use if you like software crashing

Pros

The software is easy to use for front line staff and is simple to train. Robust reporting capabilities. From the admin side, it does 95% of the things we'd like it to do.

Cons

Crashing, crashing, crashing. We've had the software in place for over 7 years and it's been one of the highest areas of complaints from employees because of the frequency of crashing. The system freezes, won't respond, and then is forced to restart. In retail, checkout speed affects both profitability and customer satisfaction, so adding 2 to 3 minutes of "I'm sorry, my register just crashed..." isn't helpful.

August 2018

Ela Almira from Advance Computer Forms Inc

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Manageable Project Through Microsoft Retail Management System

Pros

l like the most of Microsoft Retail Management System is the reliability of reports and status updates of the existing projects to monitor

Cons

aside from training that highly required to be able to maximize the use or functionality of Microsoft Retail Management System, it's really worth it.

April 2017

Andrew from Lenz Arts, Inc.

Company Size: 11-50 employees


Ease-of-use

3 of 5

Value for money

4 of 5

Functionality

3 of 5

April 2017

Long in the tooth

RMS is very stable. I've never seen it crash in the 4 years we've had it in our retail store. BUT, it's on track to be discontinued by Microsoft and it shows. They only have made minor tweaks and no serious updates since we got it. The interface is "1980s" in places and some reports you'd expect to be included are not. Times you'd expect to drill down, you can't.

Pros

Super stable
Reasonably priced
Somewhat flexible
Standard SQL database

Cons

Being discontinued
Old interface and graphics
Marginal support from Microsoft
Needs broader selection of standard reports
Can't always drill down when you want to

September 2018

Joshua from Education

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

MRMS Review

Pros

Does everything you would expect. Great for moderately sized companies. Tons of functionality and very easy to use

Cons

A little pricey and theres a bit of a learning curve, but other than those things the product is great.

July 2018

Jesus from Dio Implant Philippines Inc

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Efficient Inventory Management tool

Pros

using Microsoft Retail Management System play a very important role in keeping stock level of our dentures

Cons

You have to really invest a long period of time for training or learning its features for you to be able to maximize it's functionality

March 2015

Gessin from WeAreWholesale.com


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2015

Microsoft RMS has far exceeded our expectations!

Pros

The best part of the Microsoft RMS is how easy it is to set up and start using. Within an hour we had everything registered and running without any issues. We called support to assist with a custom install and they were extremely quick and precise.

Cons

This is not recommended for enterprise businesses. Small and mid-size is what benefits the best. That would be our only complaint - the scalability of the product.

August 2018

Kevin from Jollibee Worldwide

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

August 2018

I recommend it to everyone

Pros

I have used many other stock control software but this one is the best so far. Not only it lets you monitor your inventory level but as well as sales velocity of the stocks you have.

Cons

I do not have any issue with this product and I can see the effort of the creator in the updates that we install.