Multidev ChainDrive Integrated Retail Software

3.55 / 5 (11)

Our advisors have recommended this product 3 times in the last 30 days

About ChainDrive

ChainDrive is an omni-channel retail management solution designed for retailers, e-tailers, and wholesalers. The solution is designed for apparel, footwear, sporting goods, jewelry, home goods, department store and specialty retailers. Key features include web-order fulfillment, CRM, inventory management, merchandising, warehouse management, point of sale and financial management.

ChainDrive offers customer relationship management (CRM) features that help retailers to capture all customer related data and then design targeted offers to drive loyalty. The solution provides analytics and reporting features which allow users to identify which products to push and which promotions to extend. Users can also view their merchandise details which enables them to make...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Solaris, Windows 2000

11 Reviews of ChainDrive

Average User Ratings

Overall

3.55 / 5 stars

Ease-of-use

3.0

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(1)

1

4 stars

(5)

5

3 stars

(4)

4

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

February 2017

Lisa from Petland, Inc.

Company Size: 201-500 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

MultiDev Review

POS is super easy. Ease of navigation and use of the HO/SF is somewhat cumbersome. We find the MultiDev family to be a committed partner in the success of our business processes!

Pros

True multistore functionality. User friendly at the POS level. Ability to configure for our specific needs.

Cons

Our unique industry has presented some challenges to the software development process. We find the PO process to be a bit more cumbersome than our previous system, but are working to streamline that with MultiDev

Response from Multidev Technologies

Replied February 2017

Hi Lisa, Thank you for taking the time to review ChainDrive. We value your input! We look forward to our many years of partnership!

February 2017

Martin from Browns Shoes Inc.

Company Size: 1,001-5,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2017

Multidev Review

We are with Multidev since 15 years and we are happy, they are always there if we need them, the services and support are very good.

Pros

Really Flexible, they are building new options every year.

Cons

Sometime they should ask questions and idea to their customer when the are building or doing some big changes.

Response from Multidev Technologies

Replied February 2017

Thank you Martin for taking the time to review ChainDrive. We truly value our 15 year partnership and look forward to helping your business grow in the years to come!

February 2017

Seth from HandPicked

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

3.0

Functionality

3.0

February 2017

Great Potential but Falls Short of Potential

We purchased ChainDrive over 8 yrs ago as a replacement for a current POS/ERP system we were currently using. The main reasons for purchase were POS replacement, dynamic reporting, replenishment, OTB, and CRM management (loyalty, targeting, etc). Unfortunately, the reporting is the only feature that seemed to improve over our previous ERP system. That being said, the terms, labels, and layout are not commonly used in the retail environment. The data also has to be checked and "rerun" periodically to be correct. We have never been notified of version updates. Any updates have been researched and pursued from our end. Many of the things that never worked, like replenishment, were promised to work after a version upgrade but still never did. OTB is a "different" set of numbers than the reporting data and can vary greatly based on activity other users input or change on the hierarchy or product side. It causes great issues for us as some members of our team use the Stats reports and others use OTB data and can be going off of different numbers. Also, very few support center associates understand OTB and tickets can take months to resolve or respond to. In truth, the issues I have listed are also mostly viewed as our company grumbling about things that is "our fault" or our job to fix. The lack of customer focus or care from a higher level is disappointing at best. Having extensive experience with ERP systems over 30 years, both large and small, I would not recommend this software to other retailers. It is designed, in my mind, without end user consideration or feedback.

Pros

If you are technical, the reporting features are robust in general. Store Planning

Cons

OTB uses different data and calculations than the other reporting and thus differs. Replenishment does not work Issues are viewed as users fault Many places or data points that can be accessed erroneously to cause user issues Expensive to not be 100% completely working

Response from Multidev Technologies

Replied February 2017

Hi Seth, Thank you for taking the time to review ChainDrive. We are disappointed to learn of your dissatisfaction with ChainDrive and the many issues that you have experienced. We hope that our relationship over the last 8 years has had some benefit to your company. We take all reviews very seriously and will take the necessary steps to make things right. Our customers satisfaction is of the utmost importance.

June 2018

Ash from E&J Lawrance Corp.

Company Size: 1,001-5,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

a complete retail software application

manage business operation successfully in reasonable budget

Pros

One package software application for retail business Accounting-Merchandising - POS- EDI - Omni Channel - Enterprise easy to integrate with 3rd party, friendly use

Cons

users like it, user like to use it, friendly use, not too much support for users, build a different usages for different users, easy & friendly to use not too many issues reported

February 2017

Dino from Indeka Retail Inc

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2017

Great User Friendly Software

ChainDrive is a very intuitive, user friendly software. I've had great experiences dealing with the customer support team, they are very responsive and walk you through any issues with ease. Keep up the good work!

Pros

Easy to use

Cons

Takes a lot of steps to get to where you want to go

Response from Multidev Technologies

Replied February 2017

Hi Dino, Thank you for taking the time to review ChainDrive. We are happy to hear of your satisfaction with our product and your great experience with our support department.