NetSuite Software

3.75 / 5 (32)

Our advisors have recommended this product 272 times in the last 30 days

About NetSuite


NetSuite for Retail is a cloud-based multi-channel retail management solution for retailers that combines e-commerce, POS, and order management functionalities. The software provides a unified retail system with back office management to sell products on multiple channels across multiple regions and countries. The application understands the complexities of a retail model, the software and hardware requirements, and allows retailers to focus on customers.

NetSuite for Retail enables retailers to configure the application as per their needs. Retailers can add new channels, geographies, business models, and brands. The software provides real-time insights into customer behavior, sales, inventory, and financials. The order management system allows retailers to run "buy anywhere", "fulfill anywhere", and "return anywhere" functionality. The software has an activity dashboard that provides weekly or monthly sales reports for store managers, inventory managers, e-commerce managers, and executives. The software has an ability to modify and add new capabilities into the system as the retailer business grows and expands into new segments.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

32 Reviews of NetSuite

Average User Ratings

Overall

3.75 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(6)

4 stars

(12)

3 stars

(10)

2 stars

(2)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 32 reviews

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November 2016

Michael from Motorstore.com

Company Size: 11-50 employees


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2016

NetSuite gets the job done, but it's lacking in certain departments

We acquired NetSuite last summer and underwent training. We set it up, added our inventory (with their help) and began operating with it on July 1st. The team assisting us with putting it all together was unable to integrate it with our e-commerce platform from the onset, so it was left for a later date. All the orders from our website needed to be manually entered on NetSuite. This was of course a hassle, but we figured it to be short lived. It's now late November and we're still doing it manually. Shipping directly from NetSuite had many issues from the start. Most of them have been resolved now, but some persist. When operating in the US, integrating shipping with USPS has complications. You must open an account with Endicia (Stamps.com is not compatible) and set up each shipping mode independantly. The problem is that two major options are not available. Primarily, NetSuite does not have a "return" label option for USPS shipping. This is a pain. Any mispicks have to be resolved through an outside solution. Secondly, NetSuite does not permit USPS First Class Shipping International. Your cheapest international shipping option is Priority - much more expensive. Intercompany transfers of inventory take some getting used to and can be very cumbersome. Even though the same products have assigned bin locations at the receiving end, each item must be individually re-assigned to their corresponding bin. It's a lot of seemingly unnecessary work. Running customers' "merchandise exchanges" through existing orders is also problematic. There is no clearly defined way to do it. It appears that the only way of getting it done is by deleting the current fulfillment order and creating a new one. It is not the most organized manner in which to keep these transactions in order.

May 2018

Donald from ArcBest

Company Size: 10,000+ employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

May 2018

Easty to Use - UI Could Use Some Work

I wish there was more ability to customize with NetSuite because there's so much going on sometimes it creates a feeling of being overwhelmed. I think being able to adjust to my business needs would make the program more intuitive and easy to use.

Pros

The program is very easy to use and learn. I was able to quickly and easily bring my employees up to speed and become functional within the software.

Cons

Not everything in the UI is always intuitive. It's logical but your instinct is to go to one part of the program when the functionality you're seeking is actually in a different location.

September 2018

Vincent from MSI-ECS

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

CRM monitoring

Thumbs up. Recommended

Pros

This software allow you to capture order and used more in sales. breakdown of orders (quantity price number of order)

Cons

This software is more expensive compare to other software which is more reasonable price and easy to used.

February 2015

Rose from SwimSpot


Ease-of-use

2.0

Customer support

1.0

Functionality

1.5

February 2015

Using NetSuite for 7 locations

Pros

It has a good database, however, it still requires you run separate reports for sales, then inventory and combine. It has a low cost and is cloud-based.

Cons

NetSuite does not provide any service. If you are a small company with 10 stores, you will be "supported" by an office in the Philippines. The team does not follow up as they promise. You will need to follow up multiple times to get answers and sometimes not get an answer. I met a rep at NRF 2015 who told me that he would move our account to US. I have emailed and called multiple times with no response. Not even a response to the email from anyone at NetSuite. There is no mobile solution (retail anywhere is one of the worst retail systems). I'm not impressed. They are not aware of current needs or tech--they did not tell customers about the Chip & Pin requirement coming in Oct 2015. An associate can return an item multiple times for the same invoice.
There are no basic retail reports (style report). They will tell you how great their system is you can create reports. However, be warned you will need a programmer to program any report that is complex.

March 2019

Amanda from Jonathan Adler

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Functionality

4.0

March 2019

Great retail tool!

Pros

NetSuite was very user friendly and easy to pick-up quickly without having to be taught by anyone!

Cons

I thought the reporting tools could definitely be improved upon.

January 2019

Donald from Panthera Corporation

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

January 2019

A great option when your company has outgrown QuickBooks

Pros

NetSuite provides a robust interface and the ability to perform everyday accounting tasks intuitively. The ability to utilize many currencies and consolidate worldwide entities was the deciding factor for us in selecting this new software.

Cons

There was, it seemed, an inordinate amount of work necessary to prepare for the transition from QuickBooks. With many different entities in many different countries, this provided a real challenge.

April 2017

Lorinda from Resources for the Blind, Inc.

Company Size: 11-50 employees


Ease-of-use

3.0

Customer support

3.0

Functionality

5.0

April 2017

Most Welcome Change

We are planning on using the free resources available to us and we realize it would take looong hours, but as I've said I think it's going to be worth the while.

Pros

It is a very big plus that Netsuite can make this available to non-profits as a donation to the organization. It may take some time to finally get it going but I think it's worth it. It will definitely tie some loose ends, organize our system better and allow us to streamline and fine tune our operations.

Netsuite is also very generous in conducting trainings for beginner-users of the software.

Cons

It's not "out of the box", as there are parts that only experts can do in order to guarantee that everything is in place. When I ask for a quotation for consultancy and implementation, one company said it will be chargeable. Just not possible for us to shell out that money.

November 2016

Joe from puzzle warehouse

Company Size: 11-50 employees


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

November 2016

Its Got Lots Of Functionality

This software is the best cloud software I've ever used or heard of. This software has the ability to eliminate the need for any other software.

Pros

Between Netsuite and the products that it interacts with you can do almost anything. Extremely flexible, great customization opportunities.

Cons

In depth CMMS software would need to be integrated with netsuite.

December 2016

Paul Cosgrove from STI Technologies Ltd.

Company Size: 51-200 employees


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

December 2016

NetSuite ERP System

Has great reporting functionality but in order for this product to really work for an organization, the upfront work really needs to be scoped out and implementation needs to be done right. Love the reporting capabilities in NetSuite and how it ties everything together.

Pros

Reporting functionality

Cons

Not very intuitive

January 2017

omar from Fonality

Company Size: 201-500 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Netsuite has many Features for a retailer

Easy to use and can run reports with Netsuite support to make sure your needs can be met. A good way of controlling inventory and making sure everything is running smooth.

Pros

A good way to determine any issues in your system for inventory.

Cons

Password needs to be changed every quarter I believe.

June 2018

Karel from Prenatal

Company Size: 201-500 employees

Review Source


Ease-of-use

5.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

June 2018

NetSuite

Pros

I really love how the software looks and feels. It responds quickly and does things the way you'd expect them to

Cons

Customer Care really leaves you shaking your head. No fast replies and a lot of getting pushed around

April 2018

Areane from FSPMI

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality