NetSuite Software Retail ERP

3.68 / 5 (31)

Our advisors have recommended this product 75 times in the last 30 days

About NetSuite

NetSuite for Retail is a cloud-based multi-channel retail management solution for retailers that combines e-commerce, POS, and order management functionalities. The software provides a unified retail system with back office management to sell products on multiple channels across multiple regions and countries. The application understands the complexities of a retail model, the software and hardware requirements, and allows retailers to focus on customers.

NetSuite for Retail enables retailers to configure the application as per their needs. Retailers can add new channels, geographies, business models, and brands. The software provides real-time insights into customer behavior, sales, inventory, and financials. The order management system allows retailers to r...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

31 Reviews of NetSuite

Average User Ratings

Overall

3.68 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(13)

13

3 stars

(10)

10

2 stars

(2)

2

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 31 results

July 2019

Amanda from Jonathan Adler

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Functionality

4.0

July 2019

Great CRM & Inventory Management Software

Pros

This multifunctional software allows for the tracking of both inventory in addition to CRM among other things. Performing inventory searches and creating templated reports are very easy and user friendly.

Cons

The CRM function does not allow one to easily find and combine duplicate customers in the system, hence not being fully accurate.

October 2019

Brenda from Bick Group/Sealco

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2019

Netsuite review

We can now easily track revenue and expenses by project.

Pros

I like the consolidation ability for multiple subsidaries. I like the revenue recognition module.

Cons

Very difficult to find a customized script if you do not know what you are looking for and the script isn't named properly or well.

May 2018

Donald from ArcBest

Company Size: 10,000+ employees

Industry: Retail

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

May 2018

Easty to Use - UI Could Use Some Work

I wish there was more ability to customize with NetSuite because there's so much going on sometimes it creates a feeling of being overwhelmed. I think being able to adjust to my business needs would make the program more intuitive and easy to use.

Pros

The program is very easy to use and learn. I was able to quickly and easily bring my employees up to speed and become functional within the software.

Cons

Not everything in the UI is always intuitive. It's logical but your instinct is to go to one part of the program when the functionality you're seeking is actually in a different location.

November 2016

Michael from Motorstore.com

Company Size: 11-50 employees

Industry: Apparel & Fashion

Time Used: Less than 6 months


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2016

NetSuite gets the job done, but it's lacking in certain departments

We acquired NetSuite last summer and underwent training. We set it up, added our inventory (with their help) and began operating with it on July 1st. The team assisting us with putting it all together was unable to integrate it with our e-commerce platform from the onset, so it was left for a later date. All the orders from our website needed to be manually entered on NetSuite. This was of course a hassle, but we figured it to be short lived. It's now late November and we're still doing it manually. Shipping directly from NetSuite had many issues from the start. Most of them have been resolved now, but some persist. When operating in the US, integrating shipping with USPS has complications. You must open an account with Endicia (Stamps.com is not compatible) and set up each shipping mode independantly. The problem is that two major options are not available. Primarily, NetSuite does not have a "return" label option for USPS shipping. This is a pain. Any mispicks have to be resolved through an outside solution. Secondly, NetSuite does not permit USPS First Class Shipping International. Your cheapest international shipping option is Priority - much more expensive. Intercompany transfers of inventory take some getting used to and can be very cumbersome. Even though the same products have assigned bin locations at the receiving end, each item must be individually re-assigned to their corresponding bin. It's a lot of seemingly unnecessary work. Running customers' "merchandise exchanges" through existing orders is also problematic. There is no clearly defined way to do it. It appears that the only way of getting it done is by deleting the current fulfillment order and creating a new one. It is not the most organized manner in which to keep these transactions in order.

January 2019

Donald from Panthera Corporation

Company Size: 51-200 employees

Industry: Environmental Services

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

January 2019

A great option when your company has outgrown QuickBooks

Pros

NetSuite provides a robust interface and the ability to perform everyday accounting tasks intuitively. The ability to utilize many currencies and consolidate worldwide entities was the deciding factor for us in selecting this new software.

Cons

There was, it seemed, an inordinate amount of work necessary to prepare for the transition from QuickBooks. With many different entities in many different countries, this provided a real challenge.