Finding software can be overwhelming. Software Advice helps hundreds of restaurant operators choose the right online food ordering software to process online orders and streamline the ordering process.

Showing 1-20 of 147 products

Epos Now

Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general... Read more

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Recent recommendations: 156 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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Toast POSFrontRunners 2020

Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like online ordering, delivery, takeout, mobile app ordering, contactless payments, and e-gift card purchasing, this solution... Read more

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Recent recommendations: 85 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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TouchBistro Restaurant POS

TouchBistro POS is a reliable and easy-to-use restaurant management platform. Every feature has been built to specifically address the needs of restaurateurs looking to understand and control their costs, while finding opportunities... Read more

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Recent recommendations: 84 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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ShopKeep

ShopKeep is an iPad and Android POS system for retail businesses, restaurants, bars, franchises and quick-serve businesses. The POS software offers a touch screen interface, when used on an iPad or Android tablet device, which allows... Read more

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Recent recommendations: 65 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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Talech RegisterFrontRunners 2020

Talech POS is a cloud-based retail, restaurant & bar and professional services solution that offers point-of-sale (POS), inventory and customer management, appointment scheduling and deep, real-time analytics. The solution stores data... Read more

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Recent recommendations: 65 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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UpserveFrontRunners 2020

Upserve is a complete restaurant management solution featuring an Android or iOS-based point-of-sale (POS) system, online ordering, contactless payments, automated inventory management, sales analytics, and more. The platform offers... Read more

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Recent recommendations: 54 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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Revel SystemsFrontRunners 2020

Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with... Read more

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Recent recommendations: 21 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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HungerRush

HungerRush is a food delivery solution that enables restaurants of all sizes to streamline operations related to online ordering, loyalty programs, reporting and more. Professionals can utilize the platform to create custom order types... Read more

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Recent recommendations: 21 recommendations

Platforms: Win
Deployments: CloudOn premise
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SpotOn Restaurant

SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses... Read more

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Recent recommendations: 21 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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BPA Restaurant Pro

BPA Restaurant Pro is a retail management solution designed to help small to large enterprises manage accounting processes and streamline point-of-sale operations. Key features include time tracking, reporting, inventory management,... Read more

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Recent recommendations: 17 recommendations

Platforms: Win
Deployments: On premise
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RMS POS

RMS POS is a secure, fast and reliable point of sale solution for hospitality businesses. From quick service cafes to fine-dining restaurants, RMS POS is designed to provide all-in-one systems for venues of any size and complexity.... Read more

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Recent recommendations: 4 recommendations

Platforms: Win
Deployments: CloudOn premise
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Clover POSFrontRunners 2020

Clover POS is an integrated point-of-sale (POS) system with custom hardware designed for several types of retailers. This POS system is available in both web-based and server-based deployment versions and offers countertop hardware... Read more

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Recent recommendations: 2 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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ITWERCS POS

ITWERCS POS is a cloud-based retail solution that helps restaurants manage point-of-sale operations, customer interactions, reservations and more. The centralized platform enables employees to create personalized profiles and track... Read more

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Recent recommendations: 2 recommendations

Platforms: Win
Deployments: Cloud
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BrewPOS

BrewPOS is a Windows IOT solution for restaurants designed to intuitively manage the daily functions for your restaurant. Open Tabs with EMV chip cards and close them without the customer present. Never keep a credit card behind the... Read more

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Recent recommendations: 1 recommendations

Platforms: Win
Deployments: Cloud
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LS RetailFrontRunners 2020

LS Retail is a retail management system consisting of point of sale (POS) and enterprise resource planning (ERP). Key features include inventory management, customer management, retail accounting, e-commerce, warehouse management and... Read more

Platforms: MacWinLinux
Deployments: On premise
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Infor POS

Infor POS is a cloud-based point-of-sale solution purpose-built for the retail and hospitality industries—serving hotels, resorts, restaurants, and retail stores of all shapes and sizes with revenue tracking, queue, and order... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Appetize

Appetize is a modern cloud-based Point of Sale, inventory and analytics platform transforming how enterprises manage and process guest transactions. Appetize is trusted by some of the largest and highest volume businesses in the world,... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Tray

TRAY is a cloud-based software platform that enables service on-demand for merchants in the Family Entertainment, Amusement and Restaurant industries. The product suite includes point of sale, self-order kiosks, online ordering, electronic... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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HIPPOS

Hippos is an on premise point of sale (POS) can be operated with or without the internet. The internet is only used to sync data between the POS and Cloud (web portal). Hippos solution is designed for cafes, bakeries, quick and full-service... Read more

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Recent recommendations: 5 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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PayPal

PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes. PayPal... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Buyers guide


Last Updated: October 22, 2020

Online ordering is making a big impact on the restaurant industry. A 2017 survey conducted by Morgan Stanley found that 52 percent of take-out or delivery orders were made online, through a restaurant website, delivery service website or mobile app.

The widespread popularity of online food ordering is nowhere more evident than in the growth of third-party apps such as GrubHub and UberEats. More than 3 million people placed an order through GrubHub in the past year alone.

But the convenience these services provide do not come cheap for restaurant partners. Restaurants often pay hefty commission fees—between 15 to 35 percent—in exchange for using these third-party platforms.

Budget-conscious small and midsize restaurants can choose from a variety of in-house online ordering software—most of which do not charge commission fees that eat into their bottom line. Unfortunately, choosing an online ordering software platform requires a great deal of time and research.

This buyer's guide will help restaurant owners and operators get an understanding of what's out there in the online ordering software market and what common features to look out for when shopping for a system.

Here's what we'll cover:

What is Online Ordering System Software?
Common Features of Online Ordering System Software
What Type of Buyer Are You?
Benefits of Online Ordering System Software

What Is Online Ordering Software?

Online ordering software lets customers place an order to a restaurant through a webpage or app, with the option for delivery or pick-up.

Here's a breakdown of how online ordering works:

  • Your customer places an order for menu items through your website or app
  • You receive a notification through your online ordering software
  • Depending on the system, or your personal preference, the order is automatically processed or you can choose to review and approve the order
  • Your customer receives a confirmation of their order
  • Your kitchen staff starts cooking

Beyond those basic ordering capabilities, online ordering software also helps restaurant operators capture valuable customer data.

This gives you the ability to know who your customers are, as well as make informed decisions about what your restaurant can do to drive sales and loyalty.

Common Features of Online Ordering Software

Online ordering software will offer some, if not all, of the following features:

Online menu

Displays food items on a customized website/app for customers to review. Can be easily updated in real-time to reflect promotions or specials.

Online ordering

Enables orders to be input and sent to the kitchen for preparation. Orders can be entered by a server at a POS or by a customer using online ordering.

Online sales reporting

Shows real-time inventory and sales data, and tracks orders, total sales, top menu items, average check amounts and delivery orders.

Customer data capture

Collects customer data (e.g. names, emails, contact details, order history) for orders placed to give you valuable insights.

Restaurant POS integration

Provides greater consistency and efficiency by interfacing with a restaurant's existing POS system.

Loyalty and gift card integration

Helps restaurant operators retain and reward loyal customers based on their order history.

What Type of Buyer Are You?

The target audience for online ordering software are restaurant operators and owners who are looking for a quick and efficient way for their customers to order food items online, whether via their website or through an app.

Restaurant owners seeking POS integration: These buyers are looking for an online ordering system that will integrate with their restaurant POS.

With an online ordering software that integrates with an existing POS, online orders are being sent directly into the POS system and routed to the kitchen. All orders are handled entirely via the POS system and accounted for in the restaurant's entire sales reporting.

Restaurant owners seeking a standalone platform: These buyers are looking for a standalone online ordering platform, independent from their restaurant POS.

Because standalone platforms specialize in online ordering, buyers of these platforms are typically highly focused on the online ordering and delivery aspect of their business. In most cases, online ordering and delivery consists of the majority of their business.

These platforms may come with extras such as 24/7 customer support, the ability to send coupons or discounts and advanced SEO tools. They are also likely to take some form of commission or transaction fee on every order.

Benefits of an Online Ordering Software System

More than ever, restaurants are recognizing that there is a significant chunk of money to be made in the online food ordering and delivery space. Here are some of the benefits of implementing online ordering software:

Simplify the ordering process: Phone orders can disrupt the workflow within a restaurant, keeping customers waiting on the line or causing incorrect orders. Online ordering lets customers make specific orders at their own convenience.

Customers have a clear view of the menu items laid out in front of them and are able to communicate what they want, with minimal communication issues. That, in turn, frees up time for your employees to focus on running your restaurant.

Revel System Online Ordering

Revel Systems' customizable online ordering dashboard.

Manage your online ordering system in real-time: Things move fast in the food industry. Naturally your online ordering system should reflect the time sensitivities of the restaurant industry.

Whether it's featuring a weekend special or simply removing a dish from the menu, having a white-label online ordering system enables you to make changes on the fly anytime you want.

TouchBisto online ordering interface

Update and edit your menu on TouchBistro's dashboard.

Valuable insight into sales and customer data: It's crucial to track and analyze how your restaurant is performing in online sales.

One of the biggest advantages of having an online ordering system is the ability to have an overview of your sales reports and understand what your metrics are, at the highest level.

These reports can also give you a more detailed insight into your sales such as average order, top-selling menu items and customer demographics, which you can then leverage for targeted marketing promotions.

Market Trends to Understand

As online ordering becomes the norm in the food culture, a battle for customers is heating up between third-party services such as GrubHub or Uber Eats and in-house software platforms. Here are some of the trends to watch:

Sales and customer analytics are key to remaining competitive. Tracking customer data is crucial for restaurants in the online ordering and delivery space. Online ordering help you capture more of your customers' data, provide a more detailed understanding of what's working and what isn't, and can manage create loyalty programs for your customers.

Online ordering via mobile apps will increase. A study of 126 restaurants by Gartner found that 75 percent of brands offered a mobile app (content available to Gartner customers). For busy customers on the go, mobile apps provide not just a quick and convenient way to place orders, but a great way to build customer loyalty.

"Mobile app customers tend to order more often and have a higher average ticket than in-store customers," Curt Garner, chief digital and information officer at Chipotle told Adweek. "Rapid reorder of favorite and recent orders is a great example of one of these features."

FrontRunners

Your Guide to Top Online Ordering Systems Software, April 2020

Software Advice uses reviews from real software users to highlight the top-rated Online Ordering Systems products in North America.

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