About Rental Essentials

Rental Essentials is a cloud-based rental and inventory management software, which assists businesses of all sizes with online bookings and preventive maintenance. Its key features include accounting, customer information, reporting and rate management. 

Rental Essentials comes with a mobile application, which enables users to access delivery and pickup information, scan items via barcodes and process payments. Teams can use this system to set billing intervals and generate invoices as per schedule. The solution lets managers maintain logs to track intervals for time or meter-based preventive maintenance. Additionally, staff can take pictures of rental equipment and monitor damages.

Rental Essentials allows supervisors to create contracts, genera...


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Supported Operating System(s):

Web browser (OS agnostic)

75 Reviews of Rental Essentials

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(52)

52

4 stars

(17)

17

3 stars

(2)

2

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 75 results

November 2018

Nazli from Bravo Location Rentals

Verified Reviewer

Company Size: 51-200 employees

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

My Point of Rental Software story

I’ve been using Point of Rental Software since 2013 and I have absolutely using the software. The support staff is always there to help if you need them. I also really like the her help feature that allows you to read up on how to use the software.

Pros

Windows based Support team Ease of use Integrated website

Cons

Still working out the French translation

Response from Point of Rental Software

Replied November 2018

Thanks, Nazli! We're glad you're enjoying the software and our support staff. As you might have heard, we're making a push to get more French-friendly, having added a few French-speaking support team members and a French Canadian salesperson! We look forward to when we're able to be as magnifique in French as we are in English. =)

November 2019

Daryl from Tents For Rent LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2019

Great software, even better support

Overall, we enjoy using POR. We have moved to POR six years ago and we wouldn't go anywhere else if we had to make the decision again.

Pros

This is the gold standard of rental software. Their support is legendary. They have many years of experience in the industry. Most of their staff come from the rental industry Their software is very feature rich (more than anything else I've ever seen. They have a wonderful system to manage availability of rental items They are very responsive to requested features from their users. New features are being added to allow customers pay and ask for quotes online. Data can be pulled into other software for analysis and reporting.

Cons

Their support quality has suffered as they have grown very quickly in the past few years. It is legacy software which makes it a bit less user friendly and difficult to learn. It is required to be run on a Remote Desktop server. So, the full functionality is not available easily on mobile devices.

Reasons for Choosing Rental Essentials

Testimonials from other customers. Features that we needed.

Response from Point of Rental Software

Replied November 2019

Thanks, Daryl! We're glad to have you as a part of the Point of Rental family and we think you'll be excited about the direction we're taking the software in the future as we increase accessibility and focus on ease of use. We're also excited to see our new Pointers become the trusted experts that you love to talk to in the future because they're so knowledgeable. =)

May 2018

David from Driven Fence

Verified Reviewer

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

3.0

Functionality

1.0

May 2018

This software is massively over priced and is not cut out for fence rentals.

There were no benefits whatsoever

Pros

The only positive of this system was the dispatch integration. This was a good system that functioned well with routing our trucks for their daily installations.

Cons

Way overpriced. If you are having reservations about the cost of this listen to your gut. System looks archaic. The architecture looks like software from the 1990's. The estimating process is slow and cumbersome. You are forced to enter a complete order by using a series of tabs instead of simply entering everything on one screen as in modern software. There are many quirks that slow you down as well as password and user ID issues, printing issues, etc. POR allows you to access the software in test mode before you purchase which we did. The problem is when you access in test mode you have no clue what you are looking at and you have no guidance from POR until you cut a check. A VERY LARGE CHECK. The on site training provided was done by a very knowledgeable guy but it was not enough to get us up and running with confidence. The biggest disappointment is that our company feels deceived. We were told that this would integrate with Quickbooks which it barely does. It will only tell quick books a lump sum of sales per day, nothing else. Our quick books really became useless to us. Our company was also told that there were other fence rental companies that used their product and that we'd be able to contact them to hear about their experience with POR. After making several requests for this info it was never provided. We assume that POR was lying about this.

Response from Point of Rental Software

Replied May 2018

David, I apologize for taking so long to respond; I just got the email notification for this review from Capterra a little while ago. We're sorry to hear you feel that way. When Tina posted her review, our support team sent emails to try to explain how to fix the issues she was having; since we didn't get a response and you're citing some of the same issues, perhaps those messages didn't get through? We're committed to fixing the issues in the relationship between POR and Driven Fence as quickly as possible. One of our managers will be calling you this afternoon to try to help you get the most out of your software, advise on some best practices, and hopefully address your grievances.

November 2019

Kyle from Special Occasions

Verified Reviewer

Company Size: 11-50 employees

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Innovative and reliable

We could not run our business efficiently without all of the integral products that are included in Point of Rental. All of these products combine to create THE singular solution for our rental business.

Pros

Continuing to innovate and improve the product continually. Always looking to improve the software but specifically with the input and through the lens of the rental operator and end user.

Cons

The only con that I can think of is that there are minimal choices for external integrations.

Reasons for Choosing Rental Essentials

Customer service, cutting edge, ease of use.

Response from Point of Rental Software

Replied November 2019

Thanks for your review and for being a part of the Point of Rental family, Kyle!

March 2019

Walter from Taylor Rental Garland

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

Point-of-Rental_Review

Pros

Point of Rental will answer the phone anytime of the day or night with their own employees to help with any problems that you might have. Not only are there a million reports we can run but the system is also very easy to use and train people to use.

Cons

if we want to add functions to the system to taylor them to our needs it is hard to get that done.

Response from Point of Rental Software

Replied March 2019

Hi Walter! Thanks for the kind words! We're glad you're enjoying the system and of course we'd love to make all the changes customers request - but when you have more than 5,000 customers, you get a lot of requests for tailored features. =) Are you using uInnovate to suggest ideas so your fellow rental experts can vote on them? That's the easiest way for us to see which customizations should be a priority so we can keep making the best, most beneficial possible software for everyone. Thanks again for being a part of the Point of Rental family and we look forward to working with you to help you and Taylor Rental be as successful as possible. =)