Restaurant Manager POS Software


 

Restaurant Manager is a flagship POS system from ASI that can be tailored to be used in any kind of dining or food service environment, including fine dining and table service restaurants, quick service, takeout and delivery, as well as bars and nightclubs.

Restaurant Manager users have access to a variety of applications that were designed to streamline the day-to-day activities of hospitality establishments while addressing the challenges these professionals face every day. These include mobile and cloud-based tools for remote management, fully integrated online ordering, customer loyalty programs and more.

Restaurant Manager’s mobile solutions, RM Handheld, RM Kiosk, and RM Tablet offer wireless tableside ordering and payment processing on an iPod touch, iPad, Android or Windows tablets.

Restaurant Manager integrates with a number of peripheral devices, from printers and scanners to scales, cash drawers, kitchen display units and more. The solution also interfaces directly with other enterprise systems, including accounting software, credit card processing services and front desk applications.

 

Restaurant Manager POS  - Restaurant Manager POS
 
  • Restaurant Manager POS  - Restaurant Manager POS
    Restaurant Manager POS
  • Restaurant Manager POS  - RM Handheld
    RM Handheld
  • Restaurant Manager POS  - RM Tablet
    RM Tablet
  • Restaurant Manager POS  - RM Kiosk
    RM Kiosk
  • Restaurant Manager POS  - Integrated online ordering
    Integrated online ordering
Supported Operating System(s):
Mac OS, Windows 8, Windows 10

28 Reviews of Restaurant Manager POS

 

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Software Advice Reviews (21)
More Reviews (7)

Showing 1-20 of 21

john from New york pizzeria
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Restaurant Manager need to get in to the 21 century ....

Ease-of-use

Functionality

Product Quality

Customer Support

Very disappointing in Restaurant Manger and Shift 4 . They want to act like a big company but have no resources or expertise to handle a major problem. They have no relationship building techniques with customers. They will let you crash and burn. They only care about getting there monthly fees!

Pros

The software is great for pizza ordering , you can split the pizza in half very easily and it is very easy for the prep printer to send out to kitchen.

Cons

The software is out dated , the Online ordering module is very out dated. Restaurant manager/Shift 4 is terrible to partner with because they hold you ransom when it comes to credit card processing. Restaurant manager now has there own Credit card processing ( Shift 4) and if you do not use there shift 4 processing they will destroy your business with fees. Shift 4 is in a bad turmoil at the present time because they have a major problem in processing on line payments. The most important factor is that Restaurant manger and Shift 4 has no explanation for the error and the customer service is terrible. They have no answers for the issue and have offered nothing to all there customers for there losses. Stay away !!!

Review Source
 
 

Vincent from Hayer Bishan Singh & Sons Ltd
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Restaurant Management POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The inventory feature is very helpful, I can track my stock lead levels and keep track on the items that sell.

Cons

Updating the prices and adding new menu items requires highly computer proficient personnel. Can not stop staff members from over charging clients. for example adding extra drinks on client bills.

Review Source
 
 

Lawrence from Ponta Armazens Soc Uni Lda
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

TOTAL LACK OF SERVICE & SUPPORT IN SOUTHERN AFRICA REGION

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I bought may programme in early December for my operation in Mozambique, from the Mozambique Agent - Now nearly 3 months later told by their South African "partner" that I must come collect license key in South Africa. During the whole of the December / New Year Peak holiday period, dependended on temporary license keys - most of the time which they forgot, or never sent.

Pros

Relatively Simple to use. A reasonably good product whose full potential has been hampered thru poor & unprofessional service of local agents (South Africa & Mozambique)

Cons

Expensive. Prone to Glitches & Malfunctions. Total lack of Professionalism & Support in Souhern Africa region

Review Source
 
 

Dario from Harvest Moon Brewery/Cafe
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Good Software Functionality - Average Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Front end software fairly easy to use and adjust for menu changes. Very adaptable for various different restaurant environments.

Cons

Value just OK for money. Hardware setup a bit complicated and prone to possible to complications. Can probably do better for the money.

Review Source
 
 

Rodel from Horizon Hospitality
Specialty: Restaurant
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

Functional

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

All the POS functionality that we need from a F&B software is available. The scope is wide as it can handle anything from a kiosk to a Large venue restaurant.

Cons

Connectivity to handheld devices are limited.
Value Discounts are in US standards and need some flexibility. Some customizations might be needed if the software is used outside the US.

Review Source
 
 

Jamie from Benchmark Nashville Bar and Grill
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Restaurant Manager is solid for a Bar/Restaurant Environment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you decide on RM, they have a network of local installers/support. It's best to find a good one to help support the system for you. We have a great one. There are parts you can maintain on your own. In my review of other options (which I do every 2-3 years to check the market) the cloud based solutions lack many of the features we rely so much upon. RM is not perfect, but no system is, it is a solid choice for bars and restaurants at a reasonable cost.

Pros

Detailed reporting module, Swipe customer credit card and link to tab/table feature, keeps up with volume on busy nights, easy to change menu items/prices, hardwired via ethernet since based on window OS backbone and installed locally on an in house PC or server. No ongoing monthly costs like the subscription models of other cloud options like Lavu, Lightspeed, Touchbistro, and even Square to some degree now. Quick learning curve for team to use the POS. Hardware is typically at the same or cheaper that then cloud based tablet starter kits.

Cons

Not cloud based (can be a pro or con) depending on reliability of connection, tablet use is not practical due to the heavy demand of the software, the reports are old school out of the 80s but you can upload the data to any BI tool you might like. New features require an upgrade to the latest version and an added cost. (Typically cheaper when you do the math than a subscription model)

 
 

Alan from O'Hara's
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Buyer beware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I Just signed up with another POS company. and wasted money on Restaurant Manager

Pros

The outsource Tech support in Canada is great.

Cons

I've had restaurant Manager for a number of years. It's literally the worst POS. It's slow . not intuitive. And hardware support is non existent

 
 

Krista from Donato's Italian
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Restaurant Manager POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great feature rich POS system at an affordable price.

Pros

Easy to use, reliable and updates are included with their inexpensive software maintenance plan. We recently upgraded to RMPOS version 20. It's redesigned, bug free and works great. It also has paid at the table and supports chip card processing. Way ahead of other systems that friends of mine use at their restaurants.

Cons

I was forced to upgrade my server PC from Windows XP to Win 7. I guess that's not a huge deal, but worth noting.

Advice to Others

I would recommend this system hands down. I read some of the other reviews about the system on this site and have not experienced one any of the slowness, bugs or crashing issues that were mentioned. I suspect they're using a really old version. Version 20 and the prior 19.1 we were on rocks.

 
 

Paco from Paco's Sol, LLC
Specialty: Restaurant

January 2016

January 2016

Way too many issues

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The only thing I like about this is the handhelds and the efficiency they have created, when they work.

Likes Least

We have never ending bugs. Handhelds freeze up. My sessions don't closer properly. We have added wifi extenders, a gaming pc to run it, fans for cooling. Have had 3 handhelds sent back. Crash after crash. Manager functions are very complicated compared to software like Aloha. Selling gift cards, complicated. I am very unhappy.

Recommendations

The only reason to get it is for the handheld efficiency, but you better have a solid grasp on your computer knowledge.

 
 

Kent from KBS Consulting
Specialty: Full service

January 2015

January 2015

Restaurant Manager POS: A Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ability write on the device and move, or go. It allows for both speed and accuracy.

Likes Least

The touch pad requires a hard push, and I wish it wasn't so hard to push.

Recommendations

To improve the touch screen capabilities to allow for faster entry.

 
 

carole from craft encounters
Specialty: Bar / nightclub

January 2015

January 2015

Rm pos review questions

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

There is an ease of use with this that I have not seen before. Not overly complicated.

Likes Least

The price point of this could be just a little better.

Recommendations

Try many different versions of software before you decide. But you will like this.

 
 

Christina from Formula Street Inc.
Specialty: Bar / nightclub

December 2014

December 2014

Restaurant Manager POS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It has a good interface and is user-friendly. Even if I have any issues, it is easily resolved without any difficulties.

Likes Least

If I want to customize different aspects about the interface, I'm not able to.

Recommendations

Keep your options open and figure out which software is the right one for you.

 
 

Bryan from Millican & Associates
Specialty: Franchise

December 2014

December 2014

Millican review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use, intuitive and easy to train new users.

Likes Least

There is nothing that I or other users do not like about this software. It meets our needs.

Recommendations

Really nothing to add for others contemplating this software. It is pretty basic but does all the key things you need in a POS system.

 
 

Ping from Lee's Garden
Specialty: Restaurant

December 2014

December 2014

Very useful Manager tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The program is well written, easy to use and affordable.

Likes Least

Sometimes the categories are a little confusing. If technical support is available, that'll be great.

Recommendations

Check to make sure that the user is comfortable using the system. If not, it'll get real frustrating sometimes.

 
 

Alan from New York
Specialty: Restaurant

December 2014

December 2014

Restaurant Manager POS

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's fairly reliable, handles basic functions (screen ordering, receipt and kitchen printing and end of day reports without graphs).

Likes Least

It's out of date. Updates are costly, and customer service is lacking.

Recommendations

There are a lot of options, and I would ask for references before purchasing. Ask about the upgrade cost.

 
 

Lace from Plateau Restaurant
Specialty: Restaurant

December 2014

December 2014

General Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

With a company of our size, this product allows for easy training with multiple users and easy access.

Likes Least

With all of the positives to this product, and with allowing multiple users, we have found that as the more data is stored and is more specific, the process slows down.

Recommendations

The easiest way to say it is, software developers may not have the practical experience in the restaurant field that will allow more streamlined or practical short cuts and uses.

 
 

jennie from dennys
Specialty: Restaurant

December 2014

December 2014

Much rather use pen and paper

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's fast. I just have to hit a btton and its done.

Likes Least

I'm old school. I would rather use a pen and paper.

Recommendations

You just have to try it out. It's good until it goes down.

 
 

Sam from Comfort Foods Inc
Specialty: Restaurant

December 2014

December 2014

Comfort Foods Inc

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ease of use and good customer service. Whenever I have a problem, it is fixed easily.

Likes Least

Sometimes it has glitches, such as frozen screen or buttons sticking.

Recommendations

I would recommend that someone try it first before you buy it.

 
 

Chris from California Organics
Specialty: Restaurant

August 2014

August 2014

Restaurant Manager should be avoided

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's fairly reliable, handles basic functions (screen ordering, receipt and kitchen printing, and end of day reports without graphs) okay.

Likes Least

It's out of date. Updates are costly, and customer service is lacking.

Recommendations

There are a lot of options, and I would ask for references before purchasing. Ask about the upgrade cost.

 
 

Alissa from Tango Restaurant
Specialty: Restaurant

July 2014

July 2014

We have used this POS for several years and have currently switched.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

There is nothing I like about this software.

Likes Least

This POS system is extremely outdated, difficult to use, and not user-friendly. The reports are a joke and look like they are from the 80s. The customer service is horrible, and they charge you for everything. There are much better and more up-to-date software products out there that offer free updates.

Recommendations

The equipment is very clunky and takes up a lot of space. The back office reporting takes forever to upload. We used this system for several years before switching. We updated the equipment twice, and the updates were minimal. The system we currently have updates a few time a month for free. There are far better POS systems out there.

 
 
 
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Showing 1-7 of 7

Sally from merion cricket club
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

restaurant manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it is simple and very straightforward for anyone new starting out with using this software

Cons

there are too many faults. the repeat function is glitchy and switching between screens gives us problems from time to time

Review Source: Capterra
 

Saddam from crystal mind
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

im happy to use this program

Pros

Security, Reports, RM monitor, and RM alert is very good

Cons

don't have call center application and also central inventory program

Review Source: Capterra
 

mohamed from crystal mind
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

RM Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

my overall experience is good and iam looking forward for more from RM

Pros

reporting one of the most amazing features on the program with ton of reports and ton filter you can almost get any report you want

Cons

loyalty program is very weak you need to improve way more than the current one its very limited

Review Source: Capterra
 

Mohamed from Crystal Mind
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Action System Restaurant Manger

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

very good experience.

Pros

very easy to implement
very easy to understand and to work with
no big space required to install
stable and have a lot of opetions
amazing software

Cons

there is no central inventory management system can handle all stores together from one location.

Review Source: Capterra
 

Hesham from Rania Properties

February 2018

February 2018

It was great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is very easy to install and setup , because it guides you in all steps . also user interface is attractive and easy to use .

Cons

The backoffice module needs more improvement and less complications. If it became able to connect to any general account software this will be great because most of the companies need to join pos to their own account software.

Review Source: Capterra
 

Chris from Computer Wizards
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

The BEST POS System that money can buy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was introduced to RM when my tech company was contracted by a local RM dealer for tech support, and we fell in love with the software. Now we not only support it, but we recommend it to all of the local bard, and restaurants in our area.

Review Source: Capterra
 

Duane from Smokehouse

June 2014

June 2014

#1 POS for sales and service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I couldn't be more happy with my Restaurant Manager POS system. Functionality is tremendous - it even handles my online ordering without a fax or email! Reporting is great. The iPhone app allows me to see pertinent information right on my phone. I even get my reports emailed to me each morning!

Review Source: Capterra