RQ Retail Management Software


 

RQ is a cloud based point of sale (POS) and retail management solution for multi-location retailers. Features include mobile POS, CRM, advanced inventory management, HR, marketing and loyalty, repair and in-depth reporting and analytics.

RQ also offers a number of front-end and back-end integrations such as payment processing, e-commerce, accounting, vendor managed inventory, biometric security, marketing automation and more.

Endless aisle, dropship and e-commerce integration options enable retailers to provide customers with an integrated shopping experience across all channels.

 

RQ Retail Management - Reporting & analytics
 
  • RQ Retail Management - Reporting & analytics
    Reporting & analytics
  • RQ Retail Management - Personalized workspace
    Personalized workspace
  • RQ Retail Management - Inventory management
    Inventory management
  • RQ Retail Management - CRM
    CRM
  • RQ Retail Management - HR
    HR
  • RQ Retail Management - POS
    POS
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

47 Reviews of RQ Retail Management

 

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Software Advice Reviews (35)
More Reviews (12)

Showing 1-20 of 35

Stephanie from Cellular Etc Corp dba Chat Cat, dba Face It
Specialty: Wireless / cellular
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Con company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

RQ4 on its face is a great POS tool with the one positive that it seemed to provide more detailed reports than most other POS software available.

Cons

RQ4 was constantly doing updates which caused a lot of the functionality of the POS sofware to actually work. The updates created more bugs than what they were supposedly being created to fix. On top of the fact that these "updates" took away useful features most of the time because software writers were listening to "customer advice" and wrote in changes that had illogical practicality for actual end-users. Lastly, my recommendation is to not use this company--go somewhere else. We were a customer for over 7 years and when we had to close our doors, we were told that RQ4's (iQmetrix) contract involved a clause in which they could auto-renew every year--which sounds fine until you learn about the rest of the contract clause...in that if your contract is set for auto-renewal on Dec. 31st, AND you don't cancel within 60 days of your auto-renewal date, say you cancel on Nov. 1st in this scenario, RQ4 is obligating you to pay an entire year of services for the following year! So whatever you do, don't use this company! They operate on criminal contract practices.

Review Source
 
 

Patrick from Schulz Technologies LLC
Specialty: Wireless / cellular
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Full-featured retail solution, but a few lingering issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are a number of really great features with RQ Retail Management. There are a lot of reports that a user can generate to extrapolate valuable insights about employee/location performance and trends, and the software solution as a whole is easy to use. My experiences with RQ's technical support team have been consistently excellent.

Cons

For whatever reason, the memory management in RQ Retail Management is unbelievably poor. I would avoid running this software on a machine with less than 8GB of memory if you intend to do anything else on the computer other than run RQ software. For a program that is essentially just a front-end to a database hosted by RQ, the memory leak issues are somewhat surprising.

Review Source
 
 

Cody from Awireless
Specialty: Wireless / cellular
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Could be better. Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's really easy to use for inventory management and invoicing. Cash management functionality and inventory check-in are great features of rq

Cons

System runs slow sometimes. You need a fast internet connection and high powered machines to get things done efficiently.

Review Source
 
 

Kaila from Zagg
Specialty: Franchise
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Always has issues that interfere with making sales.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a POS system. It's a nice blue color. Customer service representatives are always very friendly and helpful.

Cons

Takes too many steps to complete a sale. The program is always having problems functioning correctly which means I'm on the phone with customer service every week trying to fix these issues. It has interfered with the business and has prevented me from making sales.

Review Source
 
 

Vinay from Prime Communications
Specialty: Wireless / cellular
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Work on the RQ Retail for Telecommunications provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly and very good reporting. Integrated well with Great Plains and Quickbooks - good customer service

Cons

Complicated back end set up of Vendor Rebate SKU's and commission tables - setting up of these compensation tables is complicated.

Review Source
 
 

Marielis from Ramos Wood Floors
Specialty: Manufacturing & wholesale
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Easy great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great program easy to use.Makes work much easier very dependable

Pros

Easy fast great

Advice to Others

Get it

 
 

Josue from Ernesto's electric corp
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They do a great job everything that has to do with this kind of product they are always having good things this why I love this product the best one the usa

Pros

They are really fast

Cons

Sometimes they don't give you the right stuff

Advice to Others

You should go here this is the best

 
 

Ariday from Ramos Wood Floors
Specialty: Manufacturing & wholesale
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Ariday's RQ Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This program is great. Functions very well and is easy to adapt to.

Pros

The ease of use

 
 

Laura from Ramos Wood Floors
Specialty: Manufacturing & wholesale
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Excellent Retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

RQ Retail works perfectly with any company. All your business needs are satisfied, you won't have to worry about anything.

 
 

Nicolas from Ramos
Specialty: Building & garden materials
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Nicks review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is amazing. It is easy to use and its fast. I love it and recommend it for anyone.

 
 

Pablo from Ramos Wood Floors
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

One of the best softwares you can find! I love everything about it

 
 

Johanna from Cricket Wireless
Specialty: Wireless / cellular
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

RQ issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

RQ is always shutting down, needs faster internet speeds to perform better.

Pros

Activating Customer

Cons

The internet

Advice to Others

Get high speed internet

 
 

Rishav from Cellphones
Specialty: Electronics & appliances
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Amazing software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I started using this software about 8 months ago and now i frel that thus software has made my life easy. I can look for anything i want at my fingertips as being a manager. Making bills, inventory and all other working has become very easy.

Advice to Others

If you are thinking to buy this product please go ahead and i assure you will find this software very handy.

 
 

Allen from Ramos wood floors
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Easy,fast,reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This Program offers a large variety of things to do that makes our jobs simple.The POS is very easy to use great for buisness would recommend it.

Pros

Making orders,creating items

Advice to Others

Get it.Easy simple you will be pleased

 
 

DARIEN from NATE'S PHARMACY
Specialty: Pharmacy

September 2016

September 2016

VERSATILE AND EASY TO LEARN

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

VERY VERSATILE SYSTEM EASY TO USE AND TRAIN NEW EMPLOYEES

Likes Least

SOME OF THE LOADING FOR REPORTS AND ITEM UPDATES TAKES WAY TOO LONG.

Recommendations

MAKE SURE YOUR CURRENT WORK FLOW WILL WORK WELL WITH THIS SOFTWARE.

 
 

Jennifer from Quintin Co
Specialty: Apparel & fashion

March 2015

March 2015

Fits all of my business needs

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

My favorite aspect of this product was the ability to personalize my workspace. The interface was also extremely easy to use.

Likes Least

There is nothing I would change about this product. In my eyes, it fits all of my business needs.

Recommendations

I currently use myRQ and I recommend it to everyone. It is so easy to access, it is quick, easy to use and the interface is very sleek.

 
 

Michael from The Customer Center Inc.
Specialty: Wireless / cellular

August 2014

August 2014

RQ Review 5 Year Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the people. RQ's staff and support team genuinely care about our business and work both for us and with us to better their product.

Likes Least

There is no iPad application or functionality currently available.

Recommendations

Dollar for dollar, you will not find a better value.

 
 

Colby from BeMobile
Specialty: Wireless / cellular

August 2014

August 2014

A great experience year over year!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The Vendor is quick to fix any issues, and the product is really in-depth and keeps the business running smoothly in multiple locations.

Likes Least

More training would be the only thing that I would request.

Recommendations

If you are running a wireless business, there is no other choice, in my opinion. I have been with the vendor for over seven years, and it only gets better!

 
 

Kimberly from BeMobile-Reedsburg
Specialty: Wireless / cellular

August 2014

August 2014

RQ4 - 4 Years of Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love the fact that I have my Scheduling, Payroll, Inventory, and Ordering systems all in one. There are only a couple of additional programs needed to run my store!

Likes Least

There is no way to integrate the scheduling calendar with any other calendar (e.g., Google Calendar, Exchange, etc.). The software is updated continuously, which is really nice, and sometimes it's quite the surprise when you have a newer employee opening and their routine is thrown out of whack by a button moving.

Recommendations

The system is very functional, and for all of the things that it does, it does them more than adequately.

 
 

Kyle from bemobile
Specialty: Wireless / cellular

August 2014

August 2014

RQ4 Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They have very helpful support staff. The settings are intuitive. The vendor works very hard to make sure you have a great experience. The product/customer support is great. It allows for a review of all sales and has great statistics to make it easy to track.

Likes Least

It's very RAM heavy. If you have an old PC, it'll hog it all.

Recommendations

It's very easy to use and very customizable. There's a lot to like.

 
 
 
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Showing 1-12 of 12


December 2018

December 2018

Best option available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For the most part things are very good but there are some features that make things harder than they should be, and it seems with every software update we get a new glitch.

Pros

RQ does what we need to for our cellular sales company. It houses all of our inventory, sales, goals, commissions, employee reporting, and more.

Cons

It does not preserve historical data or allow you to future date changes such as reconciliation, chargebacks to commissions, etc. The coupons do not have flexibility in how you can offer a promo and they force return when they shouldn't.

Review Source: Capterra
 

Zachary from IMWireless
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Great Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is our point of sale system, never fails on us and we use it all day everyday.

Pros

We use this at the Verizon wireless authorized retailer I work for and it works perfectly. All of our transactions go through just as they should, connects with all the other locations as well

Cons

The only thing I could say is sometimes it could take a little to open up the program

Review Source: Capterra
 

Mary from Imwireless

July 2018

July 2018

I've been using RQ for many many years now absolutely love how easy it is to use. Great tech support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Best retail software out there hands down!

Pros

Easy of use. Navigation, reports, widgets, cash management functions. Everything about rq is just right for retail.

Cons

When they do have a software update it resets all my favorites, my favorite reports and homepage layout. Only thing.

Review Source: Capterra
 

Caleb from Wireless Zone LLC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Decent software for Cellphone sales.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

RQ excels at taking all the different components in processing mobile device transactions and putting them into one place. Helps save alotta time and get your customer moving.

Cons

The updating process could be sped up a little. Also sometimes it crashes mid sale and you have to start from scratch, but not before waiting a lifetime for it to load back up and get logged back in.

Review Source: Capterra
 


March 2018

March 2018

This is the pos system used in my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the software is fairly straightforward and way to use, even for every level of PC experience.

Cons

I dislike that there is not a fully functioning mobile version for running reports when away from your location.

Review Source: Capterra
 


March 2018

March 2018

I love this product it's the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like the ease of use and how quickly my team could get onboard this product, I love the functionality!

Cons

It has some integration issues and isn't the best for cross functionality purposes but other than that it's the best

Review Source: Capterra
 

LINDSAY from US CELLULAR/CELLULAR ADVANTAGE
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything you would need from point-of-sale software and more!

Pros

That we can manage everything we do in store from invoices to CRM, it can all be logged, saved, and scheduled all in one place.

Cons

It freezes often but it always pushes through almost immediately after, this may not be a software issue though...

Review Source: Capterra
 

john from The Gaminde Group, LLC

January 2018

January 2018

processing, inventory management, hr module

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, the integration of how things work together thru the software are awesome. really enjoy using it for our wireless business

Cons

Its not the lease expensive. Because they are probably the best, price wise they are proud of their product. We really can't do without.

Review Source: Capterra
 

Danielle from Russell Cellular

September 2017

September 2017

Overall Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy for front end users for the most part. The flow is very easy to follow and allows the user to complete a transaction with ease. It also allows users to report on almost anything.

Cons

The more you add into it, the more complicated it can get if you don't know all the ends and outs of the back-end. (But that is easily fixed with the customer service.)

Review Source: Capterra
 

Brandon from Wireless Zone
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Everything You Will Ever Need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to use.

Pros

Searching for inventory across multiple stores is so simple. I love having a dashboard with every detail that matters to me on my main screen.

Cons

The software tends to lag or time out to often. This may be a problem with my internet, however, other software works fine.

Review Source: Capterra
 

Dennis from ZAGG
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Great, but not perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better control of inventory. Better understanding of sales mix. Integrated vendors for marketing.

Pros

RQ allows us to run our business so much more efficiently. We have great visibility to inventory levels and needs. We are able to analyze our sales mix and focus on underselling categories.

Cons

While the reports are great, there is inconsistencies in the column headers and calculations. For a new user, it is difficult to know which numbers to trust.

Review Source: Capterra
 

Roanna from IM Wireless

February 2017

February 2017

Thanks RQ!! I appreciate all the help :)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There is so much to learn in RQ. I'm thankful for their great customer service. They always have a solution.

Review Source: Capterra

  Response: iQmetrix, iQmetrix

Date: February 2017

February 2017

 

Thanks Roanna!